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    Harbor Freight Tools

    4.4 (14 reviews)
    InexpensiveHardware Stores
    Closed 9:00 am - 6:00 pm

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    6 months ago

    The manager here is disrespectful, sarcastic, and unprofessional. I would highly recommend not coming here.

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    2 years ago

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    6 years ago

    Love this place everything's awesome and affordable. They pretty much have a lot of the stuff the other major places don't.

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    4 years ago

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    5 years ago

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    4 years ago

    Horrible customer service. Extremely rude cashier. Makes me not want to return again.

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    5 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    Great place for every tool imaginable. Great owner. Good people very helpful. I will recommend this store highly !!

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    Review Highlights - Harbor Freight Tools

    No more schlepping out to Sylmar, Pasadena or down on Lankershim!

    Mentioned in 2 reviews

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    Went in yesterday and it was a hit or miss experience in receiving help…read more I walked into the lumber section to find a young man literally leaning across the help desk twiddling his thumbs. There were no other customers around. When I asked where to find an item, he stood to poiiiiint in the general direction of the item in the back of the store. That was all he did to offer to "help". I didn't find the item, and gave up. He guy I assumed, went back to his twiddling. I then went to the garden section for mosquito repellent was approached by a delightful young woman who went above and beyond looking for the out of stock item, checking in the back, asking others and finally approaching me again at the checkout line with an alternative solution. I LOVE being able to support local businesses, and will continue to do so. I'm hoping this was a fluke and the twiddling guy just was having a moment.

    I purchased a 3-foot toilet auger last night. It is still completely sealed in the original plastic…read morepackaging and has never been used. After I got home, my husband told me we actually needed a longer auger. I returned to the store today simply to exchange it for a longer one and even offered to pay the price difference. I was not asking for a refund or trying to return the item. Despite that, the store refused to exchange it, saying it was their policy because they had told me at the time of purchase that the item was non-returnable. I understand the difference between a return and an exchange. This wasn't about getting my money back--I just wanted to purchase a more expensive item instead. Refusing to accommodate such a simple request on a brand-new, unopened product shows a complete lack of customer service and flexibility. As a result, you've lost me as a customer. I'll be leaving reviews to share my experience because this level of customer service is disappointing. If this is how customers are treated, I believe you'll continue to lose business.

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