FERNANDO AT DOORS AND WINDOWS SECTION WAS AMAZING!! He helped us with everything. Rang us up. Helped another 5 customers while helping us. All while every other worker was standing around stalling. Fernando you deserve a raise!! Thank you read more

Went there yesterday looking for an item on their website (cleaning supplies) a full aisle. Went up and down, asked for some help as I couldn't find what I needed, spoke to several people who really couldn't care less, they were just there to get a pay check. Finally found someone who looked up what I needed, we don't carry that, then why is it on your website? In the past, going to that location, only one cashier was there to check you out, other staff just walking around. It's no way of running a business. With this in mine, you wounder how much longer a store can stay in business read more

Management.. literally went there with the issue of purchasing something a few days ago that doesn't work and the employee suggested that the manager could possibly do something to fix the situation.. The manager's response was "once it's used, there's no refund" .. Called the Lowe's in Northridge and an employee Cindy told me to bring in and they would either refund or store credit.. Burbank, do training with your system.. read more

Amazon, move over. You are no longer the cheapest for every single thing. After my French Door LG gave up on me, it was time for another four-figure fridge purchase. I was sick of that bottomless pit freezer that you could never find anything in anyway. I hit up Lowe's first to see how things looked in real life. The fridge I chose is just awesome. Outside doors are smooth and clean. Inside the fridge is a secret filtered water dispenser. Up top is an ice maker that knows when to stop. Under $900 and $120 cheaper than the Amazon price. And everything in the freezer is easily visible as soon as you open the door. Delivery is free, but there was a $50 charge for the LG haul away, which I had to choice but to pay. On the plus side for us Burbankers, there's a new-fridge-rebate-program with a $50 cash rebate for any new fridge, which increases to $75 if purchased in the city of Burbank. Delivery day was a breeze. Lowe's calls you the night before with a time window and tons of text messages in the morning about when you are "next." The guys were super careful and even hauled away the giant fridge box. Brick and mortar is not dead! read more

Lowe's Home Improvement - Brrrrr. - Home Decor Near Me - Burbank, California

Worst customer service ever. Don't come here unless you want to loose a lot of time waiting for one of their employees to help you out. They pass the buck from any responsibility and management doesn't care much!! Don't support such a poor quality store! read more

This store is very clean and organized. It is easy to navigate and find items. Employees are not that friendly. It feels like they are hiding from customers. I was looking for an item and I couldn't find anybody to help me. So I had to check online to be able to find the item. Five stars for the garden. They really beautiful plants and trees to purchase. They have a big selection of cleaning supplies and plant food. They don't have cashiers and it's only self checkout. They have customer service which only does the returns not purchases. Parking is easy to find since it's located in the Empire Center. read more

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This would've been the third time buying paint here, but nobody showed up to help us. We asked 3 different employees if there was anyone that could help in the paint department and every time they said they would call and send someone. We were very patient and waited about an hour and nobody showed up. There were other very frustrated customers waiting. We ended up leaving. Never giving them our business again. read more

Big thank you to Reginald in the appliance center. We needed a special size refrigerator and an afternoon delivery time. Reginald scheduled everything. He made sure that I also got the hose supply line for the ice maker. Great job! read more

Lowe's Home Improvement - Thank you! - Home Decor Near Me - Burbank, California

Located in Burbank Empire Center, this is a nice, clean, big Lowe's with a great nursery/outdoor section. I've been here a handful of times to purchase window treatments, xmas tree and decor, and plants. All our purchases have been satisfactory, with quality products. Will definitely return for future home project and plant needs! read more

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Had a very helpful associate named Andrew ... very helpful and a great attitude ! Andrew knows his job and we really appreciated his help and suggestions !! read more

UPDATE: They just tried to reschedule for the 3rd time after I waited another 4 hours for them to arrive. How do they stay in business with such incompetence and unprofessionalism? read more

What a shame i thought if we purchased using our lowes credit card they will be able to accept a return even past 90 days they dont even give the lowest sale price tskk But customer service was really nice she tried to help me but manager was so strict anyways lesson learned shop less at Lowes read more

It's still shocking to me that this store consistently sits at 2 stars, that just shows how petty people. This place is always pretty immaculate, the shelves are generally full and more often than not, they have what you're seeking. The staff has always been nothing more than pleasant and professional and the prices are very fair. Plus, as a company, they don't donate to fascists. FFS, Update your damn reviews to show them the respect they deserve. read more

If you're looking to avoid the other big box depot? Try Lowe's. They carry comparable products. I'm personally avoiding retailers that outwardly cooperate with ICE in their outrageous roundups of day workers. Lowe's was a few miles further than the competitor, but I can feel good about where I spend my money, thus voting with my wallet, a powerful tool. My most recent visit I bought a dishwasher, a major purchase I wanted to be careful about. The store had two associates at the appliance service desk and my helper was incredibly well informed about features, including whether the interior was plastic or stainless steel- apparently the difference between life-length. Installation costs were tallied at checkout and expect to roughly double your price for delivery and setup unless you're splurging on top shelf models. I had a lot of fun cruising the aisles for lighting and made an impulse buy when I saw the RGB LED lighting ropes. The garden center is worth the look, and while you're there? Stock up on cleaning potions, trash bags and kitchen essentials. I'm subtracting one star for slow response time from the installation department. read more

I went to the appliance department at Lowe's on March 10th shortly after the noon hour and was assisted by an awesome employee named Michael. I had a lot of questions about a microwave/convection oven. Michael went above and beyond in being helpful! The kind of customer service he provided is a rare find today. Our next purchase will likely be a new refrigerator, and I will return to Lowe's for that. read more

Do not EVER buy an appliance from this location. They are horrible, will deliver damaged appliances to you, and then won't respond to your customer service requests until you post something on Twitter about your experience. read more

Boy this was a busy place on the weekend. The season has changed and people are ready to start planting their vegetables and flowers. I went to the refrigerator section which was also busy. I was able to look around the store without any interruption. Boy there is too much of a selection. I am giving a four rating because no one approached me for assistance. read more

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Went in this morning for a couple of items and to get copies of my house key. It took me 3 times to get someone to come and help me. Thank goodness Claudia the assistant store manager was there to help out read more

Garden center has sad, poorly trainied employees. The restroom should be an embarrassment. read more

Lowe's Home Improvement - This is the men's room in Lowe's Burbank store. I wonder if they have the tools and parts to fix this correctly? - Home Decor Near Me - Burbank, California

Kathy in flooring. Just WOW. She saw my husband and I are looking at grout and without having to ask her if she came to help us and was so incredibly knowledgeable that we don't know what we would've done without her. She truly amazing at her job and genuinely cares about helping out her customers. Can't say I've ever experienced someone so willing to help or as knowledgable as her. Thank you so much Kathy! read more

Lowe's is great! Their service is good! Selection is better for all your home improvement needs however Lowe's has some things Home Depot doesn't and visa versa ! Love Lowe's Lowe's Lowe's!! read more

More associates to help customers. We waited for 30 - 45 minutes before the first person helped us. Once they did, we still couldn't complete the transaction and ended up going to a competitor. read more

I was so frustrated today. I had 5 Commercial single dryers delivered and the driver says I can't unplug or haul away the old dryer even though I paid for hauling and installing everything is paid for and he doesn't do hook up. Lowes why do you sell Commercial Washers and or Dryers if you don't install or haul away? You want to make money but you want someone else to do the dirty work that doesn't make any sense. You just lost a customer. You wasting my 2weeks waiting for delivery and just for nothing. Regardless of you refunding me my money you costing me money for those 2weeks my laundromat was waiting. I will give you a 1 star . I wish I can give you 0. This is for 3 different states. Burbank and the other dryers were from 2 different locations. read more

Where do I begin.? Placed an online order for pick up. Mind you there were three separate orders for a battery that was on sale only to have it cancelled three times . Went to the store and there it was on the shelf. Place another online order for a large box of borax for $21 only to have receive another box with the smaller amount ($6.98) but was charged $21.! What is going on over there? I've lived here for years but not sure who's running things into the ground. read more

Stopped in to pick up supplies to paint a bedroom. Service was very helpful and I'm fairly certain I have everything I need to complete my little project. Two cans of paint, scrapers, rollers, tape, brushes, plastic, trays etc. I spotted veteran parking out front and they offer a 10% military discount, my son wasn't with me so I couldn't use that but nice to know. The purpose for my visit felt like things were coming very full circle since it's my sons old bedroom I'm painting to turn into a guest room since he's moved out to serve our country. Found what I needed so I'd recommend- not sure how they compare to a Home Depot but the prices seemed fair, fingers crossed my guest bedroom refresher project comes out nicely. I may be back for some other items, plants/mirrors etc. read more

Lowe's Home Improvement - I'm fixin to park my car right next to these spots and wait for the hottest vets to pull up ;) - Home Decor Near Me - Burbank, California

Absolutely pathetic. I asked six different people to help me. Everyone said they'd 'call someone to assist'. No one came. I knew exactly what I needed and they had it. Just needed someone to cut the material for me. Came in as a woman alone and they treated me like garbage. I've come in with my spouse or father and am helped right away. Do better. read more

So glad Paco is by the self service cash registers to help find items and to check out. Paco is friendly and patient with a struggling senior citizen like myself. If the Lowes survey did not have a safey warning, i would have written my compliment there. read more

The two star rating on this big chain store Lowe's is 100% right and it only deserves two stars because they do have merchandise on the shelves but go to Home Depot go anywhere besides Lowe's they are awful. You cannot find somebody to help you to save your life. I mean literally I think all the employees hide and even if you tell the manager, it does not matter everybody needs a job hire some more people. I don't know what you need to do and these red and blue colors that they wear. They blend in with the customers unlike Home Depot, where they wear bright orange so you can spot an employee in Lowe's. It's like they're hiding anyway and their vest blend in with customers and their note. They're so nonchalant. You may have one person. I don't wanna say go out of your way because your job is to help customers so you might find one person to help today I went into the store. I waited on an aisle for 15 minutes aisle 20 and then had to go all the way to the front of the store to ask for help he said I will call somebody over the loudspeaker which he did. I waited another 10 minutes and as I was storming out I saw a man and a Lowe's vest helping a man that I saw walk into the store after me and he was being helped and I asked the story employee I said are you the only one here helping customers and he said like it was a joke yep, just me ma'am I'm here helping everybody's just me. I said this is ridiculous. Who's your manager They told me OSCAR I said where is OSCAR he pointed I don't know where he was pointing. he said over there somewhere, but this store is always always like this, but that's it. They are not getting any more of my business. They are closer to me, but it's ridiculous. Home Depot is not That far away. I'd rather give someone who wants my money who I can get some help from this Lowe's In Burbank is awful just awful. You have some good people, but they are understaffed the managers don't really care. They're nowhere to be found and this is always always. I finally had to give a review just horrible Two thumbs down the worst service ever. And no one ever came to help me I ended up leaving the store and I wasted all that time and I'm sure they had what I wanted. It was just hard to locate, but it's obvious to me they don't care about making money or helping the people in the community read more

Lowe's Home Improvement - She was so helpful. I did not want to forget her name so I took a picture of her badge. - Home Decor Near Me - Burbank, California

Was told they had a larger selection than Home Depot - I wanted to look at their selection of doors. There was no one to assist - on a weekend ! They said the guy wasn't scheduled to come in til late afternoon. What a waste of time read more

This is the worst Lowe's store I have ever been to. The store is woefully disorganized and it's very hard to find anything. And you can forget about receiving any help. Employees are nowhere to be found. And when you get lucky and find one, they act like you work for them. Extremely rude and not very knowledgeable. I am not sure if Lowe's even trains their employees or just hires them off the streets and gives them an apron. read more

I usually have pretty good customer service at Lowe's since I am there practically weekly. However, one of these instances really stood out to me. I had did an online order for store pick-up. My husband placed a last minute order on top of my order. So his order was pending. I went to curbside to pick up my first order. I spoke to Maritssa from Front End Pick-up as to when my second order would be ready. Unfortunately because of the busyness of the store due to the upcoming holiday and her being on her own, it would be hard to tell. I told her not to worry, I can come back. No big deal. As I was about to leave, I get a call from my husband who was on the phone from Maritssa that she would be getting my order so I didn't have to come back. Maritssa from Front End Pick-up Store provided excellent customer service. She went above and beyond and she really did not have to do that. I just want to commend her and thank her. read more

Lowe's Home Improvement - Maritssa from Front End Pick-up Store provided excellent customer service - Home Decor Near Me - Burbank, California

Lowe's Corporate should call (818) 557-2300 to TRY! to get any customer sales person on the phone to experience the absolute ineptitude that Lowe's gives their calling customers. The numerous phone calls I placed were routed to who knows who and the phone rang forever. If my call was answered, it was hung up on immediately, or the phone was placed on a table where I could hear the idiots in the background. It's not worth even trying to buy anything from Lowe's. I can only imagine trying to redeem a warranty they'll sell you or change a delivery date. I'll go elsewhere. read more

Lowe's Home Improvement - Partial call log to Lowe's. - Home Decor Near Me - Burbank, California

0 stars if I truly could. You can't get anyone here on the phone. Not order pickup, not a manager, and not an associate. I haven't been able to make it to the store, and have called 3 days straight to get no answer. The phone literally just rings. First day I waited 4 minutes, next day 10 and today 15minutes and all you get is a ring tone. Never a live person or operator. Kinda crazy, but also strange as it's a major department store. I could only imagine what it's like inside. Craylzy read more

Years later nothing has changed. I went there to get some seeds and equipment to grow my own fruits and vegetables. Not one person working in the garden area knew anything about the products or anything about seeds and growing. That's what they're selling. And they lack enough products, especially in this day and age where you can buy an abundance of equipment on Amazon. I guess they have no intention of trying to compete and no intention of learning their own products. read more

We worked with Lauren Tracy to design our custom Kraftmaid kitchen cabinets at this Lowes location. If you are looking to do a kitchen - look no further - this is where you need to go. Lauren is unbelievably talented as a designer and brought our dream of wraparound cabinets with an island to life, handling micro adjustments in measurements with ease. Install was also a dream with Chuck, who is a true artisan who pays attention to the smallest detail. This is my favorite Lowes and I also purchased our new washer, dryer, and plumbing here. read more

AWFUL. I chose Lowe's for a flooring installation due to the excellent assistance provided by the flooring specialist. He was kind, helpful, and thoroughly answered all my questions, making the initial process smooth. However, my experience quickly deteriorated when I returned to schedule the installation. The specialist was unavailable, and a manager assisted me instead. Unfortunately, the manager was unable to locate the estimate the specialist had created. Despite my suggestion to return later, he insisted I stay, only to incorrectly order the materials, miscommunicate the contract, and not disclose important information about Keller Interiors, the independent contractor Lowes works with. The shipping dates for the materials were set AFTER the installation date, and the purchase was not recorded on my Lowe's rewards account, leaving me missing over 14,000 rewards points. Attempting to resolve these errors required multiple trips back to the store. The original specialist corrected the shipping dates but could not resolve the issue of the rewards point. We spent an hour on the phone with IT, and even they could not fix it. I was told to wait 14 business days for a resolution, but the issue remains unresolved. Adding to the frustration, Lowe's uses Keller Interiors for flooring installations, and their service was unacceptable. Communication was poor throughout. Despite paying $14,567.63 for this project, Keller Interiors repeatedly refused to perform the demo/removal of my existing flooring. Initially, they cited the possibility of asbestos because my home was built before 1970. After I provided a negative asbestos test (at a cost of $449), the quality control manager, Brian, shifted the requirement to a lead test, which would have cost another $449. When I contacted Lowe's customer service, they confirmed only asbestos testing was needed, and my negative test should have sufficed. However, Brian from Keller Interiors still refused to proceed with the removal, forcing me to cancel the installation and move forward with a private contractor because the materials were delivered to my home, leaving me with no way to return them. This experience has been more than a nightmare! Lowe's staff are poorly trained in communicating requirements and the terms of working with their independent contractors. If I had known all of this upfront, I would have made a different decision before spending $14,567.63. I will now be shopping at Home Depot. read more

JR, the best employee ever, is the only reason I am giving this location 4 stars. JR works at the pro desk and he deserves 10/10 stars. This Lowe's location probably deserves 3 stars. I avoid shopping in person if I can, because the store is pretty understaffed. Options and variety are pretty good though. read more

I'm being generous by giving one star. The employees act like you're bothering them while they just stand around. They're unfriendly very unhelpful. They say it's always someone else's department. I've never seen such poor work ethic. read more

Waited 30 minutes for someone to open the paint cages after asking an employee, finally had to call to try to get them open and sat in the aisle on my phone for another 13 minutes waiting for someone to answer. When they finally did answer, it took a further 15 minutes and ANOTHER phone call before anyone showed up. Utter waste of time and production money. read more

Lowe's Home Improvement - Me sitting for 40 plus minutes after asking for assistance four times. - Home Decor Near Me - Burbank, California

The atmosphere is good for improvement tasks from homeowners to community awareness, I would like to be in hands on workshops at stores...