Ok it's not the most glamorous place to shop but Eric the manager is very knowledgeable, extremely…read morecourteous and very helpful. He's working with what looks like 16 year old hockey players...I mean how much personality do you really expect from them, lol.

Great service. Busy because inside the rink but always take time to help. Usually shop their main…read morestore in Springfield. When in need at rink they always come through.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

In a pinch and needed some electrical parts, I was able to find what I needed. Local and close by…read moreto where I was, this local hardware store was able to provide me with some of the small tools that I needed. I was looking for some electrical boxes and parts, everything was there. They also had some of the bolts and cutting blades that I was looking for. The staff are very friendly and super helpful during my visit. I was pleasantly greeted when I entered and staff quickly asked if I needed help looking for something; being my first time, I was delighted to hear the offer for assistance. Along with tools and accessories, they also have the options for purchasing paint and accessories. There was also items outside of the store as you walk-in to purchase, such as outdoor items. Parking was easy in the front or on the side of the building. It is easy to locate since it is next to the local fire safety complex. Stop by and support your local hardware store.

This place has everything I need! It's so clean too! I'll be back for sure!!!!!!!!!!!!!!read more

Rude cashiers and workers were very lazy , Asked them for directions they said " It should be…read moresomewhere on that side of the building "

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Sat 10/19/2024 I pulled into IBS (Interstate Building Supply) with my 2 young grandsons to meet a…read morebus carrying high school students for a parade (to drop something off to my daughter). I pulled my car to the end of the building and waited. I was approached by a man who told me very angrily to "Move your car immediately" saying I was blocking 2 spaces (There are no lines designating spaces in the parking lot and I was at the end of the building). He stated he was the owner of the business and if I didn't move my car he threatened to get a fork truck and move it for me (again with my 2 young grandsons inside). He proceeded to tell me he "didn't give a shit" why I was at his business when I explained I was just dropping something off. He called me a "dumb bitch" in front of the children and again demanded I move my car immediately or he would move it for me. I was approached by this man very aggressively twice. My grandsons were very scared about the incident and many folks in the parking lot heard the man yelling at me at my car. It was a terrifying incident by the owner of the business and my grandsons are traumatized by the man asking me what would have happened if he got physically aggressive. This owner cursed, was aggressive and threatened me directly with 2 small children present. I will never shop there again or even approach this business! Terrifying!

I always get all the help I need there. They have a good variety of products depending on your need…read morefor everyday things.

The absolute best local hardware store. They have a huge inventory that will surprise you. Allen…read morein Westfield is totally fantastic! He is extremely knowledgeable and helpful....

Ace is ordering a hard to find item Krylon Marking Chalk Temporary Chalk Paint- white. Great for…read moregolf practice, hopscotch, soccer, birthday party games, etc. So if you are looking for this check out the Westfield, MA location. Other places required me to purchase a case. Thanks for the friendly personalized service.

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.