With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

Top notch service at ACE today! Will helped me fix two pocket hoses and persevered even though it…read moretook a huge effort to fix them properly. Nice soft spoken personality. Thank you Will!

What DON'T they have?…read more Answer: ACE Hardware. Well, they do, but it's a very small part of the store and it's not that impressive of an ACE. I wouldn't go there for the ACE Hardware aspect, but perusing the aisles I noticed that they do carry some unique and also niche items that other ACE Hardwares may not necessarily carry. That aside, wow, what a comprehensive store. Everything outdoorsy: camping, hunting, fishing, BBQ, etc. Tons of clothing, which is probably close to 40% of the store. Then there is the toy section. Huge. Good place to shop for toys. Lots of unique offerings, too. Then there is the candy/snack section. You will spend 20-30 minutes easily going through the aisles there and seeing what they have. I dare you to walk out empty-handed! LOL Then there is this bin section. Lots of sort of cheap (not necessarily cheaply built) stuff. Some aisles have kitchen or household gadgets and things, lots of aisles have what I would call Christmas stocking stuffer kind of items that include toys and games and novelty items. Kitchen and household goods section is huge. Employees are friendly, mostly teenagers. Good peeps. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This is such a fun store to comb through. It is very country but also has a little hidden gems…read more Like cooking stuff and kid stuff. Ha but that's what I'm into! I love a good deal and they have them! My favorite place to buy boots!

Great selection of products that I was looking for and couldn't find anywhere else. Polite sales…read moreassociate and good prices

Love this place, the selection and customer service are exemplary. I'll always choose a 30 minute…read moredrive to Marshalls to find what I need over going to the closer places.

Thanks to help from the people at Grainger and Youtube, I replaced a air conditioner fan which I…read morewas quote a price of $1850.00 for $137. They are very knowledgeable and take the time to help.

I installed a switch incorrectly, ended up melting said switch that I had purchased from Grainger…read more Took it in to BUY a new one, they replaced the melted switch at no charge.

I've been coming to this Ace Hardware since early 2025 when my daughter bought a house nearby. I've…read moremade numerous purchases as I work through a very long punch list. In the past months, I've noticed a significant drop in customer service. The staff are unhelpful, don't seem to know much and are sometimes downright rude. I sent my son in there yesterday to buy a couple of things and they were rude to him and not helpful at all. He said he felt like they were irritated with his questions. I had to swap out some pipe dope that my son bought yesterday that had clearly been used and then returned. I went in to swap it for a new can and the guy was clearly irritated that I was bothering him. Barely said a word to me. I should have got his name, but I'm pretty sure he is either the manager or the owner. He's in his 50s or early 60s, was wearing a green America 250 cap and a black Ace Hardware t-shirt. Has a real attitude. If I had the time, I would have given him some pointers on customer service. If he's the owner, this store has a real problem. Edit - his name is Jason. Pretty sure he is the manager. I had to go in again to get a refund and Mr. Sunshine was there. Same demeanor. I gave him some direct feedback on his attitude. I think I'm going to drive a few miles and use a different store from now on. I don't need the attitude. The prices in here are higher, but I was willing to pay for the convenience. Not anymore. Word gets around about this kind of behavior. This store won't do well if they keep this up.

Pretty much saved my life today!…read more I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!

I guess this is how you lose a customer over a $5 birthday coupon. Every year I make a point to…read morecome into Ace for my birthday and do some shopping. Today I had over $100 in items and went to check out, only to be told the owner no longer accepts any Ace coupons. In fact, I left everything and went next door to Home Depot and bought the same items for less. The employee was nice, but that decision is disappointing. I have a lot of sprinkler work coming up this season, and I will be taking that business somewhere else. It's not about the $5, it's about the experience and honoring something small that kept me coming back each year. Boo!

Jessie in the sprinkler department was extremely helpful to me and my daughter with multiple issues…read moreand made us feel confident in our sprinkler repair and upsold us for preventative measures. Why does he not have an Instagram helping people with their issues! He had answers to all our questions. And his energy and enthusiasm was infectious to all those in line. He inspired a community discussion and allowed others to have a say. He was so genuine that an elderly man brought him treats (from his wife) for being so helpful. Every business needs a Jessie Ship!

As a constant project manager I am obsessed with floor and decor and the quality of product that…read morethey provide. They are always willing to help you load your products and assist in acquiring trim to match. This is my go to place for flooring and tile.

Wallace OMG! I gave came to him with so changes numerous times! He has been the BEST support in my…read moreremodel, I furnished my home with all my tile needs from Flioor and Decor with his help!! Thank you Wallace, you were always there for me.

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!