I don't know where to start , my mom has been in this place almost three years this January. in the first two years was good and smooth going but when it changed hands and we got a new person in the big office!! I'm not going to name any names but they should know who I'm talking about. It's been so stressful for the families especially from my experience I wake up in the middle of the night thinking about everything that's going on , one of my complaints is about a year ago they said we can purchase a fob for $75 so we didn't have to wait for some one to come and open the door and then look for a caregiver that they are taking care of some person , but now the big boss decided to take it away from us because she says it's against the law!! So if it's against the law why do half of the people's fobs don't work and the other half do work so is it a law or is it her big power law !!!!!!! The other problem is my mom she was upstairs because they had two floors and because so many people left she decided to move everybody downstairs to safe money , but now she took some of the people upstairs and it's so sad because they made friends and they miss each other, just because they have dementia they still have a heart and it's sad when the ladies ask where did so and so go what do you answer them . They are always cutting the caregivers hours and don't have enough on the floor!!! And they work them so hard, the caregivers are doing a great job!!! Today 9/20/26 my moms lunch was roast beef but I called it dog food because it was so tough , they used to give soup first and some veggies and a small salad but no more soup and no salad and six days a week is ether a cookie or ice cream, they used to have cakes . My mom has Kaiser for insurance and Medicare but they are so against Kaiser, a few months ago they had two nurses that gave me such a hard time but now they are gone and we have a wonderful lady as a nurse !!! she cares so much about everyone!! Don't take me wrong they do have some people that are good but many . The people on the top should come and see what is going on and help this poor people because this place is not cheap and it goes up every January!!! I know after this review they are probably going to ask my mom to move just like a few others I know!! HELP PLEASE the one star is for the caregivers and the cleaning ladies , they deserve lots more but I don't want to put more because they will think it's for the place and they don't deserve any stars!! I was visiting my mom today 9/22/26 and she was upstairs doing her hair at the salon, that's the first floor that she was for two years till they took everyone downstairs but t now they moved a few people upstairs again, they said some people that are more mobile but one man was in a wheelchair and three ladies were sitting on a table from downstairs and I said hi ladies we miss you and they said to me we are punished and they put us here so sad how they treat dementia people read more