Whenever I go in, I'm greeted with positive energy and overall welcomeness. They're prompt on…read moretaking my order and taking care of my business and satisfaction. Special shout out to McKay and Lili (my apologies if I misspelled any names) for helping me apply a discount coupon! There's also a really cool slide where the product slides down from upstairs and it makes me laugh inside every time.

I VISITED THIS LOCATION ON FRIDAY, JULY 3RD…read more This place is absolutely the WORST dispensary I have ever been to in California. Whoever the lady with pink hair is at the front should find another role that suits her disposition, customer service is not for her. She was rude, condescending and not helpful at all. I hope this was an off day for this location because there were so many issues inside and outside of the dispensary, it was unreal. 1. Security guard was on his phone until we walked up. Security looks at our identification and directs us to the lady with the pink hair. 2. There is cleaning equipment (shopvacs or cleaning machines?) in front of the concentrates case which made it difficult to look at the items. There were 2 cleaning people cleaning around the shelves and windows etc, we couldn't tell if they worked there or were a cleaning service until we asked if they could help us and was told they were not employees. 3. Pink hair, said she needed to make us profiles. She had my passport for quite sometime and DID NOT ENTER A PROFILE! 4. There were 3 budtenders behind the counter and one of them was on his phone. One of them was helping a customer, the other was standing there. No one approached us to see if we had questions or needed help. 4. The signage in the case was unclear and prompted questions. I stood in line, and the budtender was very nice. I asked my question then told him I was going back to the case to take a look at something else. I had another question, by now there were a few customers but the one bud tender was standing around on his phone. Pink hair had no customers. I approached her and asked if she could see if someone was available to help because I had a couple questions about items in the case. She told me I could "pop back in line" and someone would help me. The look on my face must have showed how I felt because I just stood in line and there was a budtender not helping anyone. I have never had this experience at any of the MANY dispensaries I have visited in this and other states. I asked if she could answer a question. She reluctantly came over. I asked about the signage, saying "last chance" I asked if these were expired or discounted items. She proceeded to tell me it was the last of the batches (which I understood) and some may be discounted but not like they used to be because "corporate says no" Very disrespectful of the company you work for to speak this way. At this point, I was still going to spend money here and went back to the line. I didn't get his name but he was tall with glasses and very pleasant. 5. There is a HUGE banner outside that says 30% off for first timers. I was a first timer. The bud tender asked if I had been to Nug before I said I THINK I may have gone to San Leandro years ago. He asked me to hold on and he checked something in the computer, he said I had no profile, I could go over to Pink hair and she could enter it. 6. I then went over to Pink hair who said I was not able to use the first time discount, I said I think I may have visited a location years ago but wasn't sure, (I have been to alot of storefronts. She said sorry, corporate wouldn't allow it. I then went back over to the budtender and told him she said no. His response was what, why? Pink hair begins yelling across the store (which has a handful of customers now that Corporate wasn't going to allow it) The budtender was very apologetic and appeared to confused by her behavior as well. 7. Let me stress the fact that I HAVE NO PROFILE ON FILE! At this point I decided to leave without purchasing, I was disrespected and belittled and would not be paying anyone to treat me this way. On the way out, Pink hair yells across the store "sorry, corporate won't allow it" Won't allow what, is my question??? I had no profile on file! To NUG management, please be aware of the way your staff treats customers. I just happened to stop in and check out the inventory at a new place on my drive home. YOU ARE NOT THE ONLY rodeo in town. With all the dispensaries in they Bay Area, you might want to tighten up! *A good review only goes so far most times, but a BAD REVIEW goes even further!*

Yes five stars again. Daughter got Lucky! Person I purchased tickets for didn't get tickets…read more So the movie was Dodgeball And Cam was the dispensary people. They were so sweet fun and vibing out! I can't believe it was only 10 cars wow! Friday the had hot dogs and our Horchata & tea! Very delicious! They also offered tacos omg so good! He was so kind! He dj as well! Nice vibe daughter fell asleep! Movie was hilarious!

Easy free parking, budtenders that don't judge you for asking questions, a very organized ID check…read moreand managed line throughout the store, and a wide variety of choices (including edibles, drinks, etc) - something for everyone whether it's a big part of your lifestyle or you're just curious. I have never tried ordering online so I can't speak to that. Decent prices, lots of discounts (BOGO, 20% off, etc) around the holidays (pretty good sale for Valentine's this past weekend), free and easy parking in the back. Only con is that it can get super busy even in the late evenings so expect to wait!

It's the one. Got all I need. Great service and good prices. Snacks, drinks, wraps. And way more…read morecheck it out.

Jonny was supper awesome and helpful!! coming back for sure. If you need anything come hereread more

Greatest dispensary ever!!! Alex really helped me get exactly what I needed and helped me out with…read morethe deals so i got the most for my money. Love coming to this dispensary always clean and stocked up!

Quick responses! Prompt delivery! I happened to miss the initial phone call that the driver was…read moreoutside, when I called back they were nice enough to turn back to my address! I will definitely order again from BayQueen.

Love the service and the products, the prices are reasonable too.read more

Amazing service and great range of selection, they'll will take care of you and looks amazing…read moreinside!

They be changing prices, trying to play the customers. When there are smoke shops selling them for…read more$19.99 for ON 7 kratom, the highest i have seen is $25 or two for $45 on the ON 7 KRATOM. I went there faithfully because they were muslims, but greed is different to me no matter what religion or race you are. Shame on them for changing prices when the market out there sells them cheaper. On the actual website for ON 7 kratom, they sell them for $19.99 to anyone, so that means if you buy them wholesale you are getting them cheaper. I waited 3 weeks and went there twice every week because i kept being lied to that they were ordered and should be there in the following days and then again the next week. I wasted gas and most of all my time just to find out they wanted to be greedy and mark up the prices. Little do they know they sell them way cheaper in other smoke shop. They lost a loyal customer only for there greed thinking people dont have other options, they are not exclusive. Then i asked the mexican cashier to call Mo and ask him to sell it for the orginal price especially knowing i came there several times in 3 weeks and being lied too everytime i got there. Respectfully knowing i came there and only specifically for that just to find out i wasted my time. Mo should have told the mexican cashier to give it to me for the price i always got it for. He knows when i would buy, i would buy minimum 5 or more. I always come there with respect, but the mexican dudes customer service sucks ass. They got too much pride and ego. they dont know me and what i have done in my life. We all got stories but i humbled down with good positive muslim characteristics. I guess some people claim islam by mouth not by actions. May Allah swt guide the brothers inshallah. There parking lot sucks too, but i would still drive all the way there because loyalty is all i know. I dont know if i will go there again but they should make a lot of changes. I use to go there when the other arabs used to own it. Never had no issues, they should talk to those people who are cashiers and dealing with customers to humble down and not to LIE.

Best service, selection, and value in the city. I'll always go here to get what I need at the…read moreright price. They've been a heart of the areas smokers for over a decade with a selection of all the things you need to keep it lit.

Koo people, good vibes! Gotta try the chocolate they sell there. It's fire!!! They pretty much have…read moreall of a smoker's necessities.

The only problem is that the guy drove up an hour late to open the door and another time they never…read moreopened.

They gave me an empty product and didn't fix it when I went back for a return…read more Don't go here.