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    Harbour Town General Store

    2.4 (14 reviews)
    ModerateGrocery
    Open 9:00 am - 8:00 pm

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    4 months ago

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    2 years ago

    This place is very overpriced and has very expensive shirts and sunscreen. The staff is very rude and mean.

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    Kroger

    Kroger

    3.0
    (108 reviews)
    5.9 mi
    $$

    I came to Kroger tonight (3/24/2026) about 930pm or so - possibly as late as 10pm to get some…read moregroceries that I wanted to get for the next few days. The Frito Chips were advertised on special for 4 for $10 or whatever the regular price per item was if you didn't purchase 4 bags of the same size/options. When I checked out, I asked the attendant if I could use a store Kroger/coupon card, as I'm not.a local and don't have a Kroger card (we don't have Kroger where I live). The attendant acted somewhat odd - and I wondered if perhaps I had offended her because I didn't greet her properly (though I was not rude) before asking about using a store Kroger card for the discounts. She didn't respond to me at first and then asked how I was. After we completed the pleasantries, I then asked again about the discount card usage and she agreed that she would be glad to help with my request. We made pleasant talk as she rang the order up, though her mannerisms seemed to indicate she was exhausted or possibly on some type of medication. I asked if she was tired and ready to go home, which she denied and then she talked about her allergies. We spoke about allergies for a bit and then I used my credit card to pay once the grocery order was complete and she used the store discount card to apply to the order. After paying, I looked at the receipt and noted it did not appear the chips rang up as 4 for $10. She questioned my thinking and I showed my receipt. She continued acting somewhat odd, as if medicated or something. I offered to take a photo of the coupon at the shelves where I observed the coupon and left my receipt with her while I went to the chip aisle. I came back to the register and walked up to her with my phone. She asked me to wait, as she had taken the next folks in line behind me by this point - which I did with no issue/patiently. When she finished the folks behind me in line, she looked at my phone showing the coupon on the store shelf with the advertised price and the brands, etc. included in the coupon. She seemed unsure and seemed to continue to question my logic as well as act somewhat addled. I decided to move on and asked for the receipt. She said she didn't keep it. I did not argue nor did I attempt to correct her. I matter of fact stated, I left it with you when I went to look at the coupon. I also stated that if this was the worst thing that ever happened to me, I would live a good life and I then turned to go. She called me back from the door holding up the receipt. I then looked at the receipt with her and attempted to talk about the question again. She indicated that I didn't use my phone coupon and that was the issue. At this point, I stated that I would not have purchased 4 bags of chips without the coupon and I just wanted to return the others and keep the bag if chips I originally wanted without the coupon/discount. She indicated I could not return at the register and would need to go to customer service. There were two other attendants around/in the area observing all or part of the transaction and/or issue I described above. I never observed either of them attempt to assist with this issue either. At this point, I decided it was better to just leave, as it didn't seem anyone was capable, willing and/or able to assist with the issue. It seemed to me that the attendant was troubled by the whole issue - possibly resulting from her addled condition - which I do not know if it was her ordinary method of interacting with customers or if she was responding/reacting to some particular situation/circumstance, or even me in particular, etc. I don't think I ever lost my cool nor do I think I was rude. This is just one of the reasons why the big box stores are not always really the better places to shop. They often do not have the personalized feel of a store where the ownership or manager or the employee has a vested interest in high level customer service. I did not experience what I call great customer service and the situation was aggravating for sure. Again - if this is the worst thing that ever happens to me - I will live a great life. Regardless, the point is the lack of ability to provide good customer service and help resolve what should have been a simple issue. Better luck next time and maybe I need to just keep my business at the locally owned and operated Piggly Wiggly on the island. Their customer service has always been fantastic and they seem to know what to do when dealing with customers.

    We like the grocery store options at HHI…read more We find that Kroger is a Great First Stop for Veggies and Fruits. Several apple varieties, lots of bananas, and excellent produce. We like the small salads to add to the fridge. Caveat: Best to avoid weekend shopping frenzy. Now - lots of small carts. Convenient parking and enter/egress 278. We'll be exploring grocery store options this week. Yes, Russell Crowe should have been nominated and won the Oscar this year - Perhaps, the younger generation is ill-informed on WWII.

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    Harbour Town General Store - grocery - Updated July 2026

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