Our room was great without issues; hot water perfect, comfortable bed, clean room, good room service. The breakfast was a ripoff; overpriced for little food so we ordered additional items that increased our bill to over $100.00. All we had is lox and cheese sandwich, avocado toast with one egg. No justification for the inflated bill. read more

I don't usually like to write bad reviews but if you are going to read one review on here please make sure it is this one, I wanted to give them zero stars but unfortunately I had to give at least 1! save you time and your money and DONOT stay at this place. I have stayed at hard rock hotels at different location but this is absolutely the worst. The best example of a scam !!! Upon arrival the front desk asked if we wanted to stay in for an early "$20" fee check in, and we agreed to accept it since the price was reasonable. But after we went in the room I saw a huge amount of money was withdrawn out of my bank approximately $400. With that being said my friend and I went down and spoke to the same front desk and he mentioned that "I will be receiving the money back after check out" which we were ok with. Two days later after checking out and getting our bill, we realized that they charged "$200" for really check in not "$20". I spoke back to the manager and they nothing about it ! The worst experience by far !!! Never coming back to this place and please avoid it at all cost ! read more

I had a great lunch at the bar a delicious Goddess Salad with grilled salmon. The place is gorgeous a nice step into Rock Star luxury my bartender was cool told me to download the app so I can earn points whenever I visit any of their world wide locations. I would definitely recommend this place to meet up for lunch and a drink. read more

Hard Rock - Hard Rock Bar at the Hotel. - Hotels Near Me - New York, New York

I would give it a zero but I can't. They basically stole my car. We did valet and when we called to get our car they said they couldn't get it for us but we could go 10 blocks and get it ourselves. Then they said they could, in fact, get it for us. We have currently been waiting 2 hours for the valet to bring our car. This is ridiculous and absolutely unacceptable. read more

Only stayed one night on a business trip but the room was so comfortable that I felt well rested when I checked out. The rooms are small but mighty. I stayed on the 27th floor and my only complaint was how long the elevators took. There is much to look at in the hallway of each floor and the lobby. If you are a music fan you'll enjoy are the memorabilia! The elevator stopped on the floor with David Bowie stuff and I hopped off to take a peek. The whole hotel is very shiny and new and clean. The cafe in the lobby is a great place to grab a coffee or iced tea (the cafe staff was super nice). We also had a snack on the patio but he menu is pretty uneventful! The chips and dips was sad. Potato chips and bread sticks with dips is an odd combo. Really well appointed rooms with clever attentions to detail. Also a comfy cozy bed. I slept well. read more

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Everyone at this hotel is ungodly rude. I despise this hotel first of all have you ever been on a cruise ship? That's basically what the room is like for 500+ dollars a night. When you walk in the sink is just right there in the open you can basically touch the toilet from your bedroom. A bed fits in the room that's it-- that would all be fine if the staff was polite, but they are horrible. Every time I call them. It's a nightmare. They are so rude. I really cannot get over it. Even the managers are rude. Also, they close to the coffee shop so you cannot get good coffee in the morning and the restaurant food is inedible. read more

Pros: 1. Location- very central to everything you'd want to see and do. 2. Cleanliness- very clean rooms, halls, elevators 3. Friendliness- all staff was pleasant and friendly including valet, check in, restaurant & rooftop bar 4. There is valet parking, although upon arrival we were told they would be outside waiting but were not. We had no where to pull up as there were trucks there and no valet in sight. Had to go inside to ask someone for help. On the way out it was much more seamless as we only waited a few minutes for our car and they pulled it right up front for us. Cons: 1. TINY room. Probably the smallest room I've ever stayed in. Loud doors that you hear throughout the night. Not much closet space if you have more than a few things you want hung up. Tiny drawer. 2. The heat was very loud & even when I shut it off it kept turning back on so you don't have full control over it. 3. WORST pillows I've ever had at a hotel. Flat and lifeless and useless. My neck is hurting after a 3 night stay here. For the price of this place I would expect a better experience. We both agreed it was just "ok" and probably wouldn't stay here again. read more

Beautiful hotel and perfect location. No complaints, everything was on point. The staff was incredibly attentive, professional, polite and responsive. The rooms were very clean and the entire vibe was great. Will definitely stay there again. read more

It's a little difficult for me to decide how many stars I should leave for this hotel but 3 is what sits with me based on my recent experience. The staff was friendly, food (room service) was amazing...I recommend trying Brussels sprouts. The hotel is clean and modern but really small. However there was no view of anything...location is wall to wall with other buildings, they also don't have much to offer as far as amenities, given that NY can be cold at winter...I personally was expecting at least a hot tub. We got to visit the rooftop bar and the security guard was super rude. I also want to point out that this "Hard Rock" Hotel didn't play one single rock song at all. It was the most boring HRH you'll ever find/experience. On the bright side...this hotel is situated right near Time Square. read more

Stayed here for just under a week and had a fantastic time! The service and staff at this hotel is exceptional! Everyone is so kind and prompt. One night when ordering room service (which is delicious!) I mentioned I felt dehydrated and within minutes they brought me six bottles of complimentary water! The rooms are modern and very clean, the only thing that could have been better was the beds. Mine was a little hard and made sleeping a little difficult. The room however was silent at night and very peaceful! The lobby isn't very spacious, but this hotel does have a rooftop bar and lounge that is fun to use/enjoy! If you need a place to stay in Midtown I would highly recommend the Hard Rock Hotel! read more

Loved this hotel so much! I had to stay here for work and was pleasantly surprised. For being right off Times Square it was quiet and easy to get rest. The bed was sooo comfortable it was amazing. The shower was fantastic and the overall vibe was nice and posh. The staff were excellent and so accommodating. Only reason 4/5 because the room was very small, even considering the time Square location but overall would very happily stay again read more

Hard Rock - View from hotel room (16 floor) - Hotels Near Me - New York, New York

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NYC has been a bucket list trip for me and I finally got to experience it! We stayed at Hard Rock Hotel NYC , location was central to Rockefeller Plaza , theatre district and Times Square. The rooms were clean and cozy, noise was not an issue at all. The food was outstanding. I have celiac and struggled with some restaurants outside of our hotel but the staff at Sessions restaurant went out of their way to make sure my food was safe and they had live music each evening ! Tenzin and Neily took exceptional care of my every request. I would highly recommend this hotel! read more

Hard Rock - Celiac safe, gluten free ceaser salad with grilled chicken. - Hotels Near Me - New York, New York

I just went to the bar but this was a pretty cool bar for Times Square. Located on the 34th floor of the hotel, this is a cozy hotel bar with live DJs and a solid food menu. If you're in the area and need someplace not too gross or touristy to meet up with someone or kill some time this is more than adequate. I also saw Sticky Dojah and Justin Strauss play vinyl records here and it was free. That's nuts. read more

very clean, nice new rooms. location is right off times square so fun for kids and if you want the tourist experience. the lobby is a little cramped, you enter and take the elevator or stairs up to the little lobby. elevators don't always work we had to wall up to 2nd floor bc elevator was just alarming. tried to watch some sunday night football in the room while the kids slept but tv wasn't working for me or another room my friend was staying in. why? they have satellite tv according to the front desk. storms=no reception. not a big deal though don't plan on watching such tv here but paying this much plus the unexpected "resident fee" every day... pros--lots of food around, easy access to the park, sights; great blackout curtains, very comfy beds cons--touristy, other issues read more

Hard Rock - Hotels Near Me - New York, New York

I would recommend to anyone to go here. Brilliant hotel, great staff; friendly, helpful , welcoming. The room we stayed in was modern clean and extremely comfy. I would recommend that anyone who is visiting NYC to stay here. 10/10 from me. Don't listen to these other snotty reviews. Absolutely stunning hotel read more

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This hotel exceeded our expectations. The staff are rock stars!! Sarah in the RT60 rooftop bar was amazing and took the best care of us. She was on top of our orders and we loved conversing with her. Chester was our favorite doorman and he greeted us initially when we arrived. Every time we came/went out the front doors, his sweet voice (calling us by name EVERY TIME), beautiful smile and lively banter made us feel special and really added to our great experience. I also must mention the entire breakfast staff at Sessions. I cannot state enough how lovely they were and orders were delivered promptly and were delicious. Coffee is fantastic here. I looked forward to interacting with them every morning. The hotel is beautiful, interesting and super clean. Housekeeping did amazing job each day read more

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This review is mainly for the RT60 roof top bar since we ended up here after our initial plans fell through. Rooftop bar is located at the 34th floor .. everyone u pass by is so nice & friendly. We sat at the bar & ordered some drinks I had the Summer Winds cocktail nice taste , at first didn't feel like it had much alcohol? But after a few I certainly had a nice buzz hubby had the RT60 cocktail good as well , nice taste & also sneaks up on u. Bar cocktails are a bit pricey $17-18 doable, helps that they were strong.. they also offer some bar bites, none this time around maybe the next. The roof top is decent 2 sections left & right decent views. Nice lobby , bathroom & entrance to the hotel. As any other Hard Rock property u have cool memorabilia around to check out. New hotel so everything is very nice & clean hopefully it stays that way! Looking forward to staying at the property in the near future. We enjoyed our drinks & time here. read more

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Amazing Hotel! Great restaurants and Rooftop bar is spectacular! Will definitely stay here in the future. read more

Hard Rock - Rooftop view! - Hotels Near Me - New York, New York

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I love this hotel!!! So clean, staff so friendly, the food is delicious, it is unbelievably quiet luxury in the middle of Times Square. I ate at the coffee shop, the lobby bar "Sessions" and the rooftop "RT60" twice each. The food is so good. I can't wait to come back!! read more

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Best hotel around. I was looking for a hotel around here and stayed at half rock hotel. Very nice.

Great service very cool Love it best hotel ever I would suggest it! Great quality comfy beds very cool artifacts just a great place read more

Slow service. Unenthusiastic server. No urgency to seat us when so many tables were unoccupied and uncleared and no one waiting for tables but us. read more

Two stars for location. But so far, an average experience. The best part was the gentlemen who greeted us out front getting out the car. He deserves a raise! Trying to single handedly hold up the reputation of a grand star hotel. The food for room service was terrible and yet expensive. The people there are rude and not the most friendly, minus the check in staff, the man who greeted us, and the bartenders at the roof top bar. read more

Nice decor decent drinks. Living up to its true midtown New York' ethos, staffs standing around the lobby never bothered to greet nor smile at us as we made our ways up the stairs to the Sessions Lounge. Perhaps a bit of hospitality in hospitality industry?? Maybe too much to ask for NYC crowd. read more

My experience at the hard rock was absolutely awful. The first day that I arrived I was told that my room was not ready and to come back to the front desk at 3:00. i went back at 3:30 to provide the front desk with somewhat of a grace period before getting my room. I received my room and when I entered, I saw a random man's name on the screen and there was one king bed instead of the two double beds I had booked. I went back to the front to explain this issue and was met with very unhelpful and unprofessional service. the concierge told me the issue was resolved and sent me back to the same room. I went back to the room and when I walked in, a man was asleep on the bed and his wife was standing in front of me. I was absolutely mortified. I went back to the front and again was met with some of the worst service I have ever had. I was reassigned my room after 3 HOURS of waiting and talking to 5 different people. Then that night I arrived at Toro for dinner to find out the reservation I booked with the concierge was not in the hostess system. The next day I was called and was only comped with ONE CABANA for my entire nightmare first day. I accepted it and went on with my trip. I continued to experience awful service and professionalism. Then on check out day I was told I had a pending charge for the cabana on my room. I had to again speak to two more people to get the charge removed after they reluctantly looked at the voucher I was given. do not stay here. read more

The location of this hotel was convenient to theaters and Times Square, so for that it gets the one star. However, that is the only reason it is getting the one star. The rooms are extremely small. Barely room to walk between the walls and the beds. The bathroom is horrendous. The person on the toilet is in the way of the person getting ready at the sink, and the shower is one step away from that. In addition to that, we had many hours between check out and when our flight left. We went next door and my husband grabbed a slice of pizza. The manager made him leave! Saying no outside food was allowed in. So while our daughter and I sat inside, he went back to the pizza place and ate lukewarm pizza. Will not stay here again. Too much put into the ambience and not enough put into the rooms and customer service. read more

I feel that they are very unprofessional and they discriminate both from the Manager Paul to the staff! We came to Paul manager and he was very rude from Rolling his eyes to not wanting to address any issues ! My first time in New York to celebrate my birthday and it has been so bad with the service maybe because I am Hispanic ! Antonio the bartender was the only one that was great very professional and was just overall ! read more

Hard Rock - This is Paul that's rolled his eyes when speaking with me ! - Hotels Near Me - New York, New York

So Disappointed in your hotel. My wife and kids checked in just spent the weekend paid close to your $600 a night the last three nights to wake up Sunday morning to find thier flight had been canceled. Wife went down to check in to be rudely informed there were no rooms to book for another night and she had 20 minutes to check out or be charged another $200. Never again will you get our business. read more

Love the Hard Rock Hotels but definitely not the one in New York! Customer service here needs some work. My favorite is the one in San Diego and Cabo ...., New York read more

From the moment we approached the building and throughout our short stay, staff were extremely friendly and helpful. My daughter and I stayed in a King room and the overall layout of the room was fantastic. I especially liked the barn door feature between the actual bedroom and bathroom areas. It allowed my daughter to continue to sleep when I was up early and in the shower. The cleanliness of the room and the entire hotel was also outstanding! The overall vibe of the hotel was beyond our expectations as well. True to any Hard Rock establishment, everything throughout the building was music-themed. Even the tiny details in our room made me smile, such as the gold guitar pick on the wall next to the door where the privacy latch rested when not in use and the "B-side" label on the extra roll of toilet paper. At the end of the hallways on every floor is an image of a musical icon as well as related memorabilia in a glass case. My daughter and I took the stairs from the 33rd floor down to the 5th floor, stopping on each floor to see who was on the wall. It was like being in a museum! I would definitely stay here again and will most certainly recommend this hotel to my friends and family!! read more

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Wonderful stay over Thanksgiving week! Hotel couldn't be more centrally located to all you want to see in NYC. If you plan on seeing shows and being close to Times Square this is the spot. Rooms were small but very nice. Also has a great bar. Loved it. read more

Great hotel and great staff. Everyone was hospitable and accommodating. Rooms are small but one step up from the bottom is acceptable. Would stay there again! read more

We went to sessions the restaurant and "bar" and it was the worst service, and drinks I've EVER had! From the moment we asked for a table and were told we could sit at the bar or on the other side of the restaurant since we were only ordering drinks. We sat at a table and the hostess came up and said that table was reserved. So we moved, after we were told we could sit anywhere. We order to lemon drops, and they were the worst lemon drops ever. We went up to the bartender to ask them to add the simple syrup and he told us that was not a lemon drop that was a kamikaze. Clearly, they need to go back to bartending school. The recipe for a lemon drop includes Granulated sugar, for rimming Lemon wedge, for rimming 2 ounces vodka 1 ounce freshly squeezed lemon juice 1/2 to 3/4 ounce simple syrup, to taste Lemon twist, for garnish And a recipe for a kamikaze is 1/2 fluid ounce triple sec 1/2 fluid ounce vodka 1 cup ice 1/2 fluid ounce lime juice But thank you for arguing with me instead of just remarking the drink! read more

Adrian & Antonio at the bar upstairs on level 1 were so amazing helping me surprise my friend for her Birthday. We got super service, they made great cocktails and totally rocked being part of my surpise. read more

A week stay in June 2022 for business and I must say, the hotel is beautiful. This place far surpasses many of the high-end hotels in Times Square. Upon arrival, we were met by a pleasant gentleman named Miguel who grabbed our bags and escorted us to the second-floor lobby. In the beautiful lobby/lounge we were met by 3 pleasant concierges who asked us what music we were into and what we would like to hear in our room. There was a quick check-in process and then escorted to our room again by Miguel who asked if we needed anything which he got and took to our room and we went to find lunch. The room was small but it was beautiful. You could see they put a lot of thought into the elegance of each room. The restaurant/lobby bar was another beautiful area with great food and drinks. We got the breakfast package which included daily eats which were amazing, especially the french toast. We didn't make it to the gym, but we did head up to the rooftop lounge, again another beautiful area with great music and drinks. The staff and security at the rooftop and second-floor lounge were always pleasant. Upon check out, we were met by Miguel who offered to upgrade our transportation back to the airport when he saw our crappy Uber pull up. The woman(executive) in the Youtube video at this location seems to be very passionate about creating a space of elegance for the hotel patrons and she far surpassed that idea. Hard Rock may want to send her to HR Punta Cana to whip that place in shape because they need it. Thank Miguel and the team at Hard Rock Times Square. read more

This hotel receives a 5 star review on my end. We had the best experience here with the wonderful help from Marian I believe her name was. She made my first ny experience the best with accommodating a great room with a view! Everything was clean, house keeping was on it! And RT60 there rooftop bar was rad! I will be coming back to this specific hotel very soon! Thanks hardrock read more

Hard Rock - Hard Rock Cafe - Hotels Near Me - New York, New York

Impressive. Hotel staff was friendly and helpful. Every single employee I encountered was friendly and knowledgeable with any question I may have had. They also offered services without even having to ask, such as just bringing ice to my room or checking my bags on my day of departure so I could walk around and explore some more of the city before returning home. Bringing my bags to the car and just the way every employee greeted you during any kind of encounter. I felt like a KING! Also the room and rest of the property was clean and spotless, Nice to see a business doing something right. The Hospitality industry should use the Hard Rock as an industry standard. Can't wait to book another weekend getaway at the Hard Rock! read more

Helloooo World, The Hard Rock Hotel is absolutely stunning. I decided to bring my son and go for some drinks and something to eat. Went to the second floor and Sandra was the host very serviceable and very polite we saw some of the memorabilia my favorite was the note from Elvis's to Frank Sinatra. I heard a voice and it was a wonderful young lady from Morocco, she was the bartender from another restaurant I used go...it was wonderful to see her. But I really really wanted to go to the Lounge on the 34th floor. So I didn't stay on the Second floor. I told her definitely I'm coming to see her another day outstanding Bartender. We go up to the Lounge and we were greeted by this beautiful lady with a warm welcome and a beautiful smile. She gave us a wonderful table with amazing view to Time Square...I called her Ms. Fabu she said I had another customer who called me maître d' diva . I said that's the perfecto for you. We when to be seated and the viewing was amazing the the sunset expectacular! We ordered some appetizers and drinks. Listen to me...everything was on point from the music, to the flatware to the decor the foods. The service was sensational and very professional. The maître d' Ms. Inga came out to the Lounge to make sure that everyone was beginning take care of...that's what I called professionalism and smiled to all the customers. World.,,don't forget with the Pandemics the Hospitality was one of the ones that suffered the most! I felted so welcome from the first time on Second floor to the Lounge. Even the security guard was so informed I couldn't take the stairs to go the bathroom. He pressed the button for me and told exactly where it was going to be....I regret that I didn't have my phone with me the bathroom was stunning and the view..I appreciated very detailed that when into this hotel. I also wanted to send a special thank you, to Rosanna Scotto, from Fox's News for showing the Hotel. I was inspired to visit it!! I also go to the Hard Rock in Orlando, Florida beautiful experiences give you guys ******* 7 stars. Also to The maître d' diva Inga....Mil gracias. World...take a minute and visit the Hotel have a cocktail and some appetizers and forget about your worries! Omgish....shout out to Gabriel from the Hard Rock shop on the first floor he also was unbelievable!! Thanks read more

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This hotel should be a Michelin 5 star hotel. It's in a great location one block away from Rockerfella Center, Times Square and Radio Studio Music Hall. The hotel is well decorated and surprisingly quiet in the rooms. We dined at the Sessions restaurant and RT60 roof top bar multiple times. Food and services were outstanding. Great cocktails at both bars. We have to give a shout out to Santiago at the RT60 for making sure we were treated like rock stars. We dined there daily and rocked out to live DJ music at night. We tried several tapa's during our stay, and not a single one was disappointing. We have been to several roof top bars in NYC and this is now our favorite. The chief who runs these kitchens has to be one of the best in New York City. You will love the friendly people and energy of this hotel and restaurants. We enjoyed dining at these two restaurants we canceled reservations at Tavern On The Green. We also enjoyed excellent service, coffee, and pastries at the Constant Grind coffee shop. Our hotel room was clean and comfortable, with a very modern bathroom. Bottom line, if you want to stay at a clean, modern, well-managed hotel in midtown Manhattan, then the Hard Rock Hotel is the place for you. We will be back! read more

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This review is for the restaurant. Food was good but the service is terrible. Took several requests and appealing to the manager to get the check. Waited 30 mins. Not busy. Tip is included so not incentive for excellent service. Extraordinarily slow server who also took forever to bring our food and forgot a to go order we placed when ordering our sit down meal. read more