Let's start with the fact that I've never seen New York City this dirty and disgusting. Overall, NYC must be one of the filthiest cities in the U.S. The entire city smells like urine, there are piles of garbage everywhere, and it really feels like the people who live here have very little respect for their city and its well-being. As for the Sofitel hotel, we stayed on the 16th floor, and after just one day, a very unpleasant odor started coming through the air conditioning system. We requested to switch rooms, and the hotel accommodated us, but unfortunately, after one day, the same smell appeared in the new room as well. They also advertised the room as being 350 square feet, but in reality, it felt much smaller. Tiny rooms, unpleasant smells, and an overall disappointing experience. read more

Have stayed in several other Sofitels in US and UK, this was by a large margin the least satisfactory. Deluxe King room was small, even by NY standards. Large bathroom with a weird double door that made entry and exit to both room and bathroom difficult. Bathroom lacked basic amenities such as hand lotion. Room not routinely stocked with wash clothes-had to special request most days. Minimal interaction with staff except to have my request for a 12:30 checkout declined despite a 6 night stay. Had dinner in restaurant upon arrival. Front manager too busy with buddies to pay us any attention or seat us. Waiter had to be chased down for any request. Food quality barely exceeded the level of fuel. Where was the lobster on my lobster roll? Website states recently redecorated. Style is now bland hotel generic. On top of all this a $50.00ish resort style fee was charged. No value at this hotel but location is good for theaters. read more

Update near checkout. Front desk declined late checkout. This despite a 20 year history of using hotel. Being Accor club member etc. The $50 tax per day I questioned and staff admitted it is a non disclosed Resort Fee. Like an airline bag charge. I didn't like the nickle and dime charges - felt petty and management appears to have taken away any "decision power" from front desk employees. read more

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We stayed here for the last few days of our NYC trip as my wife had a conference perfectly situated right next door. The hotel is conveniently located a block away from Times Square right in Midtown Manhattan. The room itself, including the bathroom, is huge, especially by NYC standards. With the bathroom having both a jacuzzi sized tub AND a rainfall shower. We had a minor issue with the duvet being dirty and the lotion dispenser being empty when we first checked into the room. But both of these issues were quickly rectified with a call to housekeeping. And although there was a window in our room, it looked out to a back alley and the back of some old buildings. So we definitely were not in a room facing any particularly great view. The only small gripe we had during our stay was that the doorman never opened the door for us anytime we were coming or going through the front entrance. This despite us seeing them open the doors for other guests all the time. Not sure if they were judging us by how casually we were dressed most of the time. read more

Sofitel New York - Hotels Near Me - New York, New York

We stay at Sofitel this weekend. The hotel is very clean. The room was very nice . The staff were very friendly & accommodating. The hotel was very conveniently located to everything we had planned for our weekend in NY. read more

Have been coming to the Sofitel for Christmas and other occasions for 7 years. attentive staff, beautiful rooms and great ambiance.

Wonderful experience from start to finish! Every interaction with the staff was helpful, kind, and professional. Our room was spacious and kept ultra clean upon seeing back from our outings. Thank you for a wonderful stay! read more

As a member Sofitel is one of the best hotel experiences I have everytime I stay at their locations. The staff the cleaning crew the bar guest services. I always have a wonderful and amazing experience every time. Yes, stay with them can be very pricey and very expensive but the money that I spend there is worth for what I get in return. I get safety. I get luxury experiences. I get amazing service from the staff. The cleaning crew is always so sweet to me and they always make sure to take good care of their guests. Anytime I travel internationally. I always try to look for a Sofitel hotel before any other hotel franchise because I am so loyal to this crew because of how well they treat me. I stayed here this past weekend because I was seeing Beyoncé at the MetLife Stadium. Yes, it was far from the stadium, but it was worth the amount of distance because I had a wonderful and luxurious stay. I will definitely be back to the New York location. I normally stay at the Los Angeles location, but if I travel internationally soon again, I will definitely check to make sure there is a Sofitel in the location I'm visiting. read more

There was an issue with no hot water for hours, making us cut our vacation short. Which obviously the water was a problem but how it was handled was even worse. The customer service was terrible and not helpful at all! My husband and I travel frequently and we have had things come up (as they do) in other hotels and never had anyone be so blatantly rude to us. The hotel itself is very nice but the people who work there are NOT! I would discourage anyone from staying here unless you enjoy being spoken to like trash and having people lie to you if something goes wrong! read more

Just a few blocks from the Empire State Building, Radio City Music Hall, Times Square and a slim view of the Christmas tree at Rockefeller, the Sofitel is conveniently located to many of the attractions. The room we had was clean and well appointed. Definitely, an establishment worth revisiting. Cheers! read more

We were able to book a king room for Labor Day weekend for a very reasonable price, and we had a lovely stay. The hotel is conveniently located between Fifth Avenue and Bryant Park. The room was quite large and comfortable for Manhattan hotel rooms. The lobby was beautiful, the facilities were nice, and the service was great. We asked for extra towels, and room service immediately responded. read more

Sofitel New York - Lobby - Hotels Near Me - New York, New York

Things only get worse. This is the TV everyday. You'd think "luxury" would mean working appliances. The holiday Inn has started to look more appealing. I can't wait to check out. I even had to change light bulbs myself because couple went out and I needed light at the desk to get work done. It's just terrible. read more

Sofitel New York - Great TV. - Hotels Near Me - New York, New York

We stayed at this hotel earlier this year and had a wonderful stay. The room was beautiful and clean, and it was just close enough to the Theatre District, without all the crowds always passing by. The staff, in particular, was very welcoming. I would definitely consider staying here again. read more

Sofitel New York - Hotels Near Me - New York, New York

Friendly staff, quick check-in, and an excellent location! Most importantly, the room was very clean! The room was spacious for a hotel in New York Manhattan. It was also quiet, and the resort fee was well worth it. If I visit Manhattan again, there is a very high chance I would rebook this hotel. read more

Sofitel New York - The Empire State Building visible from the room. - Hotels Near Me - New York, New York

I stayed here for my first time in New York. It's right off of time square and a ton of bars and restaurants. As soon as you walk in you can see the lobby is beautiful and the staff is so helpful across their whole team. Every time we needed to talk to the front desk, Mage and Felix were so sweet and made our reservations so easy to check in and out. The doormen Elvis, Ethiel, and Vernon had helpful suggestions whenever we set out for our day. The bartender Lavinot was also very interesting and hung out with us while we waited for our room to be ready. Overall a great trip! read more

Nice, particularly if you want to be close to Grand Central. Nice block between 5th and 6th. Almost adjacent to the Harvard Club. Small footprint but high (30 stories) means fairly intimate feel in pretty big hotel. Food is limited - dinner stops at 930 and resto is closed for lunch. I frequented the nearby The Red Flame diner for basic bfast and lunch and it was cheap and good enough. High rooms have nice but not amazing views (I was north facing on 26) read more

This hotel is definitely not a 4 star hotel. I've stayed at Marriott and Hyatt properties cleaner than this. For starters the shower had hair in it, the staff acts as if you're bothering them. I'm sure they aren't up to par with Covid cleaning measures. Then they don't answer the phone, my anxiety was going crazy about the hair in the shower which is so disgusting. This hotel gives the Sofitel brand and incredibly bad name, it pales in comparison to its Beverly Hills property, leaving much to be desired. There is a plethora of hotels to stay at in the city, choose wisely because this outdated poor excuse of a luxury hotel is far from it. To add insult to injury Darren was arrogant and extremely rude he did nothing to assist with the matter and refused to give me the general manager or regional managers information. This entire staff gives the brand a bad look. The also overcharged my card twice this has been a nightmare. read more

Sofitel New York - Hair in shower not mine - Hotels Near Me - New York, New York

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Bad service. High end costs. Good food, Good location, horrible service. Certainly judge a book by its cover type of staff. Asked MULTIPLE times extremely nicely for extra blankets and pillows-both in person and over the phone. Took hours to give them to us. Eventually after 3 times asking gave us 1 blanket at 2 am. And then to make things worse 45 minutes later, after everyone but myself had fallen asleep in my room, bring 2 pillows. Not only do I feel angry about the service, I feel the staff was being petty towards my group. AND THEY HAVE NO TOP SHEETS. The beds in my room have comforters and the fitted sheet, no top sheet, making this entire extra blanket fiasco that much worse read more

Terrible service. When I complained the manager hung up on me. It's in a nice location but they treat customers with disdain.

Staff are so super rude, especially the restaurant waiter. Plus the rooms are outdated, the hotel is super dark. read more

When you walk inside the lobby is so pretty and clean, the people working to get your bags, to check you in are so friendly and nice, even the bartender David is awesome ,& very friendly The reason I'm giving 3 star is because the room is very old, carpet is dirty, the put a layer of some soft like duvet on top of the mattress, just so happened that I could see part of the dirty mattress, the filling had a dark spot like there was a water leak or something The towels are very old, some had yellow stains on them we had to ask for new set of towels, good thing I had flushable wet towels cuz the toilet paper is the cheapest you can get, my thing is if you are asking for $300-$400 a night provide that , I don't want to pay $300 a night and feel like I'm staying at a motel and not a hotel. People talk about Sofitel saying omg it's such a nice clean hotel I didn't have that experience and the only reason I gave 3 star is bc of people who work there If it wasn't for them I would give 0 star read more

I got this hotel bunched with a flight deal, so I'm paying a decent daily rate, but this hotel is really mediocre. My biggest issues with the room are the bed, where the mattress is practically a "v" shape because the two sides are bending downward, probably from just years and years of wear. It's one of the most uncomfortable beds I can remember in a long time. While I expect rooms in NYC to be small, my room this recent trip was so oddly designed, that no one could sit at the desk and walk by at the same time. Generally, the room is just very beaten up. You can see it in the door jambs, nicks on the furniture, and the peeling paint on the ceiling of the bathroom due to humidity. read more

Giving 2 stars because upon arrival it's a beautiful lobby it smells nice, the team were very welcoming and helpful. Definitely did not expect the room I got, for one it gave motel vibes I slept very uncomfortable it was dirty, outdated and wallpaper was unsticking. The deposit fee for a pet is ridiculous and it should be a one set price not 2, 500 dollars deposit fee on top of 260 deposit room fee is a bit much and I wouldn't have minded if I would have actually liked and enjoyed the room I stayed in. For this I prefer the standard 10 times better where even my dog is welcomed like the princess she is, my dog had a bed and food bowl of her own there and I wasn't even charged a separate pet fee. Waste of 400 dollars never again read more

Very nice rooms, incredibly comfortable beds. Even better service. Truly exceptional. Friendly and quick. I will definitely make this my preferred hotel in NYC. read more

Sofitel New York is definitively French with a light French flair about it along with an interesting deco décor. It is indeed one New York's better hotels. It's one of those that are, of course, pricey, around $400/night range when add all those pesky little things in like taxes, resident fees, destination fees, etc., etc., etc. But if you want to be in a hotel with the best of staff and a super location near Rockefeller Plaza, Times Square and Broadway, this is the place and well worth the premium price. I was in room #1804 and couldn't have asked for anything better. The décor of it had a certain understated elegance and the bathroom was complete with a shower along with a completely separate and individual tub. The hotel has one of the best of concierge services ever along with Gaby, a very good in house restaurant and bar. But I might add that Sofitel is located near some of the best restaurants of New York, which for a foodie Yelper like myself makes everything super special. Besides the high price with all the silly add-ons of destination fees, resident fees, etc. (but this is true of every hotel in New York) the only other minus I found was a totally crappy Wi-Fi system and a computer room of only three computers, one of which never seemed to work, that seemed to have been taken over as a children's playground, read more

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I literally have never had better customer service on July 31st. I HAD to write about my experience. The iron in the room stained my white dress so I ran downstairs to see if they had any stain remover. They did not. They offered to send it out for dry cleaning but I needed it at 7AM and literally had nothing else for my meeting in the morning. (Mind you this was at (9:45PM). The manager ran around for 20 minutes looking for clorox pens & wipes & the gentleman at the front desk called around to employees. One of the employees heard what was going on and so they took it to the chef who helped them use vinager and baking soda and the 3 of them got it out. They literally did everything they could to help me. I cannot tell you how appreciative I am of Tania & Bijan. I will never forget their kindness and send everyone I know to this hotel because of it. There are not many people out there who would take the time to help someone especially in a busy busy city. read more

Our stay at Sofitel was fantastic. For starters, the service was outstanding; from the moment we walked in, we were greeted by polite staff who were eager to assist us in bringing our bags up to our room. Another employee approached us and looked quite eager to assist us. Furthermore, the environment here is breathtaking. A variety of dining options and shopping were within walking distance. There are other fantastic stores nearby, including a location near to Times Square. read more

I showed up at 9pm and their was a long line. The staff was arguing with their customers. I was surprised at how low class they sounded given the cost we paid for the room. Once it was my turn, I was told that although I had a reservation, their were no rooms available. I have never experienced such a disorganized and rude establishment. I will never stay nor recommend this hotel. read more

A solid 4.5 star hotel in an excellent location! We enjoyed our four-night stay here for a long weekend birthday trip. Our first room on the 8th floor didn't have much of a view, and we were quickly moved to a higher floor by Nicholson, a very kind and attentive staff member. We headed out for the evening and upon entering our room we were greeted by a pleasant dessert surprise - it's little details like these that make for an enjoyable hotel stay. Our room was on the small side (not surprising for NYC standards), but very clean. The bathroom was generously sized with fresh flowers, large towels, and upscale toiletries. The hotel offers amazing food, but there are plenty of more reasonably priced options in close proximity to Sofitel - juice bars, coffee shops, diners, and more upscale dining. The little pizza place across the street was pretty good - truly authentic NY pizza. I would happily stay here again - and hope to in the near future! read more

Sofitel New York - a thoughtful dessert surprise :) - Hotels Near Me - New York, New York

Had a bit of an issue with my reservation prior to arrival. When the "error" was found and corrected, no apology from the curt and cold staff member. Staff encountered on my stay was kind and accommodating. The hotel well situated, close enough to lots of visitors sights, but removed enough from the overwhelming crowd is a bit dated, for Sofitel hotels are usually swankier than this location; example the Washington DC one. For the price paid, I expected a bit more. The room and bathroom were big enough for a New York City hotel. Room service was consistent and good. This is my 2nd visit there in a couple years, next time I'm in the area think I'll stay next door. read more

Sofitel New York - Great location for sightseeing - Hotels Near Me - New York, New York

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Probably not again. This is the first hotel that I have been to that does not have any ice past 2 pm on a Saturday. No need for the highball glasses in the room. Save your room service some time. Don't bother. Discovered within the first 5 minutes of being here on a 90 degree day. Wonder what is next. Considering canceling future Sofitel reservations I have currently in other cities. Sofitel....SofiNil read more

This place has gone way down hill. Restaurant closed with no plan to reopen. No bar, no coffee in hotel. They say they will be happy to send a coffee maker to your room. NYC is easy to go out/ get delivery, but hotel restaurants/bars/coffee are a thing. And strange to see more than a two star hotel with no option for coffee or anything inside hotel. Overall looks dated, feels like it will be closed soon. read more

Stayed at the Sofitel from Feb. 2-5 for our 10 year wedding anniversary. We got a great package deal through Gilt Group for a luxury king room with views of the city. They were able to honor my request for a high room (24th floor) and away from the elevator (my husband is a light sleeper and the constant "ding" of an elevator drives him nutty). We arrived late and our room was ready and had a special Happy Anniversary chocolate treat, which was a special touch that I only find in smaller or boutique hotel chains. The room was a good size for NYC and the bathroom was nicely laid out (rectangle) with a separate shower and tub. It had a in-room safe, bathrobes and slippers, and two complimentary bottles of water. Each floor had an ice machine so that was convenient. We didn't check out the gym or roof, so I can't attest to those, but it was a very cute hotel that was conveniently located to the theater district and many good places to eat. I can't wait to come back! read more

Sofitel New York - Hotels Near Me - New York, New York

5 stars to the concierge and guest services. They helped coordinate flowers, chocolate covered strawberries and wine to be delivered to my parents room during my mother's bday and they were so helpful with all of it that when it was delivered it was perfect! They communicated frequently with me and always promptly too that it was a smooth little surprise. I'm so thankful for how attentive they were. read more

Had a great time at Sofitel New York. I came as a wedding guest and the venue was set up well and the staff were well coordinated. The food was cooked well and the night went smoothly. I'll need to book a room one day to review that aspect but overall Sofitel had good service and friendly staff and that's a plus! read more

Very nice reception Louis Vuitton display in the foyer .. Stayed on the 29th floor room was neat and clean .Room service was fantastic. Had dinner in the hotel and breakfast . Dinner was delicious . Breakfast was stylish and the service was top notch . In the evening we had a couple drinks at the bar after a show and was treated very nicely . Will be back. And. Would recommend !!!! read more

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The Sofitel may appear to be luxurious, but sadly, it's a facade. The staff certainly seems kind, but their actions are not genuine. I had a few problems with my reservation and interactions with the hotel staff. The first being that we had booked a room with a king bed. Upon arrival, they had downgraded us to a queen. We requested that if a room with the initial criteria was canceled by another guest that we be offered a room switch the following day. However, there was nothing available for the days to come... nonetheless, the problem persisted. The problem continued when I requested a roll away bed. They had said that New York law did not allow a roll away bed because of fire hazard laws and that a roll away would not fit in our room. Let me clarify, I had originally booked a room with a king sized bed, a roll away was only appropriate to accommodate the original agreement - but to no avail. I had hustled my way up to my room to assess whether or not a roll away could fit. As an engineer, it could have easily fit without blocking exits. Not to mention, I have stayed at other hotels that were able to accommodate the same request. That's not all ladies and gents! We had requested for one more comforter, as they had not changed our sheets nor our comforter while we were away. For a hotel of this standard, I expect my sheets to be changed and not to simply have my bed half made. Regardless, they had no extra comforters. How is that possible? You're trying to tell me that there are no extra comforters? How are they rotating the sheets when guests check out? Are they reusing the same ones without washing them? Seems to be unsanitary to me. With all of this said, if you aren't a millionaire or have a title with your name, then don't stay here. The staff will treat you like you're worthless. read more

CAN NOT RECOMMEND THIS HOTEL. Views are awful, customer service is awful, and checking in was a joke. I requested early check in at booking and also called ahead before I arrived, I needed this in order to prepare for my conference when I arrived. Never happened. I booked 2 nights and paid nearly $900 for a ordinary room which they called "luxury", I booked with my AAA membership which came with a $50 credit for room service, just a note their bars and main restaurants are closed, just another amenity we pay for that was under delivered. I was charged $54.05 for 1 expresso, 1 small glass of pulped orange juice, mini baguette ( I mean MINI) and a small stack of pancakes. I was told by the front desk to just give them my room number and my credit would cover the $50 and I would cover any overage. Now I am home and the FULL charge is on my credit card. I called their accounting office and they said I never had a credit in the first place (this was verified 3 times, at booking, checking and at check out) then said fine ok send us your AAA info and we will consider crediting it back. Here's the frustration, I way over paid, was under the impression this was a luxury hotel with amenities that were not available... and now the one leg up which was a measily $50 credit for food that cost them no more than $6 is now being charged to my card with out my consent. This was not the experience I was expecting nor should in guest in their hotel. Between AAA, Veteran, and a platinum amex holder, I qualified for various discounts "offered" by Sofitel but this hotel clearly doesn't hold true to their commitments or offers read more

-Free wifi access throughout the whole building -Very prompt and quick room service -Staff members were all very welcoming -Beautiful decor and arrangements -THE MOST COMFORTABLE BED THAT I HAVE EVER BEEN ON -THE FLUFFIEST PILLOW THAT I HAVE EVER SLEPT ON! -Great location for tourist -Upgraded amenities and toiletries -Great hotel prices all year long -Complimentary water bottles I had absolutely NO COMPLAINTS at all during my stay here. I will definitely recommended SOFITEL to all my friends and will return whenever I plan on visiting NYC in the the near future. HIGHLY RECOMMENDED! UNTIL THEN!! ^-^ read more

Sofitel New York - Hotels Near Me - New York, New York

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Overall, my experience here was very positive. This is a fantastic hotel. The location can't be beat: it's in Midtown and is super close to everything, but it's on a relatively quiet street. Rooms are huge and super luxurious. The beds and pillows are ridiculously comfortable. The blackout curtains are freaking FANTASTIC. There's a shower and separate tub in the bathroom, and it's stocked with Lanvin toiletries, which is a nice touch. It's also very quiet. I was up on the 17th floor and didn't hear a peep for the first couple of nights. After that I could hear people in the neighboring rooms a bit, so the walls are thinner than I'd have liked, but it really wasn't bad overall. So why only three stars? I had two poor experiences with the housekeeping service. One evening I was in my room getting ready to go out, and a housekeeper opened the door, without even knocking. It alarmed me and also made me wonder what she was doing there, as my room had already been cleaned earlier in the day. Second, I left a bag of souvenirs in my room after I checked out. Admittedly, that was my own fault. But I called the hotel several times that same day and the housekeepers never turned the bag over to security, which is the hotel policy. So that was a major bummer. Not sure if I'd stay here again because of those two instances, which is a shame because otherwise, it was one of the best hotel experiences I've ever had. read more