Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this sleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again! read more

Hardware City - Hardware Stores Near Me - Jamaica Plain, Massachusetts

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This place is so rude. I've called a few times to see if they have things before I go, and they really don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah? read more

I love this Ace Hardware and always do my best to go here, or to the Yumont Hardware, instead of Home Depot. Home Depot is the worst (see my review on HD). I love supporting a local business (Ace is a franchise, so it is better for the local economy than Home Depot). I generally am able to easily find most of the things I need for small house or gardening projects and for bigger things, or things that aren't in the store, they can order it and have it delivered to your home. We ordered a bunch of outdoor furniture through them. Most recently, I grabbed some garden shears and wire tomato growing cages at Ace. I like the employees and generally find them to be helpful and happy to have me as a customer. Highly recommended. read more

I started to come here this hear to support local business for different things and the staff there has always been helpful. I do not know much of house maintaining or hardware in general but If I have to repair something, I would come here for tools etc. Thank you for staying open during this difficult time. read more

I was in need of getting my keys copied and only 2 out of the 6 copies made worked. I went back to have the issue fixed and it wasn't able to be resolved. read more

Me: "Hello! I need blinds" Employee: "What kind?" Me: "The kind that go on windows?!" So I know nothing about this stuff.... but I did have measurements so I guess I did something right. The guy working was somewhat helpful and only really laughed at me when my back was turned. I most likely won't go back because I hate being talked down to like I'm an idiot. The only good thing that came out of my visit was a new pair of leopard print keys :) read more

I avoid this store. Just walking in makes me feel like I should be stealing from them. Every person who works there regards me suspiciously and somehow makes the question, "Can I help you?" or "Need any help?" sound condescending. The store feels dirty. The selection is about average for a local hardware store. The customer service is abysmal. read more

Here's some new for all you PC crybabies who feel all dinged up from your horrible experience with the guys at Ace. First of all, let me say that my brothers and I where almost 4th generation hardware store owners, so I know what I'm talking about. The hardware business is tough, cut-throat and really difficult. The guys at Ace are actually really cool guys who actually KNOW what they are talking about. Go to Home Depot. Ask a question. You get: "I don't know" and as they start to walk away, and you ask, "Hey, will you help me find somebody who DOES know?", they look at you like you're an ass. But back to Ace. These guys are mostly Latin, Black, Blue collar. Not only do they not know about your rarified Radcliffe sensibilities about post-modern deconstructionist of Dead White Poets and your overweening sense of self-regard and victimhood, if they did they'd care less. When you say "deconstruct" to these guys, they're thinking, "Saws-All and sledge hammers.' It doesn't mean they are stupid, or mean, or racist or misogynic. It means you should meet them where they are, instead of expecting the whole planet bend to your will because you're what: White? Female? College educated? Rich? Here's a suggestion. Go back to Wesley Hills, marry a doctor, and have the hired help deal with all the "little people". You don't belong in Jamaica Plain anyway. We know you're just slumming. The rest of us live here because it's the best place we could afford. It's business people like the guys at Ace and Urban Pioneers like me that have turned JP from a crime-ridden, gang-banging sewer into a decent place where people like you can even walk around. Long live Ace! By the way, the photo Yelp has up is not Ace Hardware, it's Yumont different business, but a decent group of folks as well. read more

I've never experienced rudeness from the staff of Ace. Maybe i'm not as self-conscious as some of the other Ace Yelp reviewers when it comes to buying gardening tools or home repair materials so I don't think the staff is talking down to me. (?!) Quite the contrary actually! I think the staff here are really nice and they have senses of humor....something that may be mistaken as rudeness by some of the negative reviewers on this page. I bought 5 huge bags of potting soil and the guy behind the counter carried them to my car without me even asking. As soon as you walk in, the sales people address you and ask if you need help...is that rude? No, that is awesome. I love being asked if I need help as soon as I walk into a store, and it dosnt make me feel like they are sizing me up and suspecting me of shoplifting... what a bizarre comment from another reviewer...sounds like you are shop lifting! And some of the comments about the store being dirty? It's a FREAKING hardware store!!!!! it's supposed to be dirty!!!!! I like that this Ace hardware is like the hardware stores of my youth with tons of stuff crammed in; tangible items that you can pick up and inspect, real things that people need, not frou frou crap from ikea or whatever. Wow so I guess if you like shopping at stores where salespeople ignore you and you want to be able to eat off the floor of your local hardware store, this place might not be for you. Oh yeah and their prices are cheaper than yumont too. They were the only store in all of Boston that had christmas lights for sale in July when I wanted some for my deck,. and I checked the big boys like home depot. You go ACE! don't let the negative reviews get you down, you are still tops in my book! read more

Before a year ago, I only went into Ace Hardware City once or twice a year-- just didn't have any need beyond that. And they were perfectly fine. However, for the past year we have been involved in a renovation project that puts us in much more often, and they have often gone above and beyond by special ordering products for us, assisting us in the store (and answering lots of questions), and holding products when we call ahead. The staff has always been pleasant with me, even before we became regulars. At Yumont up the street, it was more of a crap shoot-- some employees were nice and accommodating, others acted like every question was a burden they could barely take. So we naturally leaned more towards using Ace as our project got going and we've been happy. They are a solid neighborhood hardware store. read more

They have a wide variety of parts, nails and accessories. They were friendly and helpful both times I visited as well. I prefer to go to the hardware store 1 block/10 second walk down the street simply because it is a local store and had a slightly larger variety of options. read more

On the one hand, this store offers a lot of products that other hardware stores, even other Ace locations, never carry in the city. At the same time... The service is lacking, to say the least. The store is staffed by a bunch of gruff guys who prefer their regular crowd. Any outsiders usually get weird looks or the cold shoulder, but as I've been there a few times in the past two years, they were a little bit receptive to my questions. As anticipated, they were out of the fuel I need for fire spinning and fire breathing, but they were nice enough to offer to order it for me. They also had the turnbuckle I needed, so that was a positive. I guess I'll have to suffer through the same ineptitude in the future to keep my fire fueled, but hey, it's the least of my worries if I can have a reliable resource in the city. read more

Surly? No. Gruff? Absolutely. I don't get the feeling that the Ace workers are condescending, just put upon. It's one of those rare establishments that feels an ideal day is one in which no customers come in. That said, their selection is much bigger than Yumont's down the street and their staff knows exactly where everything is and what they're talking about. I went in looking for a 13-watt florescent bulb for my hallway and, when none surfaced on first glance, the shopkeeper produced one from amid a stack of stepstools. That said, I've been treated like a fourth-grader in a Catholic school just for not taking a return directly to the counter. I understand the concern about shoplifting, but come on. I'm in there enough that they could draw a description of me down to the last pimple for a police report. No need for the hostility. I can't say they aren't a bit gender biased, but I will say that they seem to have enough terseness for everyone. Good shop, poor customer relations. read more

i think these guys are cool. As soon as you walk in, they ask what you need/what help you might need. I don't what people are talking about when they say service is lacking. You don't get "hi, how can i help you" when you walk into Home Depot! read more

I've been shopping here ever since we moved to JP 12 years ago. I'm always buying supplies to keep our home running and in good repair. The guys as this store are always friendly, knowledgeable, and ready to help. read more

I'm a bit confused by the negative reviews. I'm both not super knowledgeable about home improvement and a woman, yet I've never been talked down to by any of the staff. On every visit I've found them very helpful. It's a rare occasion when I'm not greeted at the door and asked if I need any help finding anything. Yes, the layout is a bit packed, so casually browsing through the aisles isn't as easy as at some big box store, but they squeeze a Lot into this little store--including a solid paint selection. read more

I love these guys! Not once in 8 years has any employee talked down to me, been rude to me, or anything other than EXTREMELY helpful. They've let me take stuff home and return it without a hassle. If I ask a question I get a straight answer, not a dumbed down answer. And they have always been right. Even when my college educated mind told me to do something else (and I did), I ended up having to do it their way. Now, I just do it their way from the beginning. Saves money and hassle. Not sure why others have complained. But they are my go-to guys on all things hardware. They've even taken time to talk me through a purchase choice I was only inquiring about, not ready to buy. It's like I've got a half dozen older brothers who won't let me make a hardware mistake. read more

I love this place: ever since I moved here years ago, this has been my go to store for necessities; I even fax when necessary. The people are very nice; once when they didn't make a key right they took my word for it and didn't charge me for trying again. I recommend this store. read more

I was a long-time customer. The last few times I was in the owner refused to wear his mask. I called to ask if i could pick up an order at the door. The person who answered hung up on me. I'm shopping down the street. read more

I've been patronizing this store for over 6 years and from my first visit the staff was attentive and helpful no matter my request. Some folks find their staff gruff but despite the burrs they've always given me top service. They're just as happy to show you precisely where an item is as they are to let you peruse on your own. Since the prices can really fluctuate you can use that space to scan barcodes and use your price-finding apps to see if an item is found nearby for less, it's 2015, after all. I'm OK with paying a little more for this location because the staff always treats me well. Shout out to Lionel for always having a positive and laid back attitude and meeting my all too frequent oddball requests. You can always find parking down the street in the Blanchard's lot. read more

The folks at this store saved my very expensive to replace car key. In the end, they literally just fixed it- they didn't sell me anything, they were just helpful and warm and lovely. The time and care they took with every customer while I was there was evident. The next time I need anything they sell, I will be back to give them all my business. read more

The staff at this place is really great. They are extremely helpful, knowledgable and eager to assist you. They're also very friendly and funny with each other and its actually kind of entertaining when you're in there. My first time there i was looking for parts and tools to rig up my fishing kayak and they probably spent 20 solid minutes guiding me around the store and had good advice on what would work best. Fantastic service. read more

The staff here is usually really helpful here. Maybe they have new staff? They have a ton of random supplies, including garden supplies, snow removal stuff, tools, hardware, cleaners, the works. read more

It can be intimidating as a young female walking into a hardware store, probably looking like she has no clue what she's doing, but these guys make you feel welcome. I went in there looking for a lightbulb and an associate very promptly asked to help me. Not only did he help me find the right size lightbulb I was looking for, but he was welcoming and even complimented my shoes! I went in there close to their closing time, and instead of being in the "I'm almost out of here" mentality, they were very helpful. I will definitely be coming here for all my hardware needs. read more

I co-own Ace Hardware City with my brother and just read the reviews, if Quinn is right in his review he is obviously referring to Yumont since we do not carry Benjamin Moore paint. If the other person is correct in her review I apologize but we are trying to be clear whether you want shades or blinds. Remember we are the hardware store across from JP Licks and the Post Office. I want to see more reviews as long as they are truly referring to us and NOT the hardware store next to CVS. Thank you Paul PS We participate in the Boston Community Change program read more

My partner and I went here yesterday to purchase a toilet plunger for our new condo. We were greeted when we first walked in, and they even assisted us in finding what we needed. There is plenty of street parking available and the prices are affordable. I think if someone needed to shop at ace and used a wheelchair that it might be a bit difficult as the store is packed and the aisle are narrow. read more

I actually just joined Yelp to counter all the less than favorable reviews on Ace in JP. If you want some no-nothing trainee to massage your ego while you pick out paint colors, go kill off a few hours in the cavernous wasteland of Orange and Blue Big Box stores. You want no-nonsense staff who are knowledgeable and kind who can get you what you want / need in record time (or order it for 1-2 day delivery if they don't have it), come to Ace. The store is clean. The employees do not talk down to customers. That said, they're not going to greet you with a fake smile and salutation. It's Boston, people. If you demand that level of fake hospitality, go buy your hardware in Savannah. read more

Super friendly staff helped me find what I needed. And not a big-box orange or blue logo hardware store. That's what it takes to make me say "Yay, I'm a fan" when it comes to hardware stores. read more

These guys have helped me out in several self-inflicted do it your self jams since moving to JP three years ago. I always go here first. I'm confused by the 3.5 stars. I love this place. I almost actually like spending money here! read more

I avoid this store whenever possible! Everyone that works there are always gathered at the register and when I enter they all look over at me like I'm interrupting a private men's club or something. Sure, they all greet me but it just seems a bit much with all of them there. The worst experience I've had there goes as follows: I was walking in there to buy paint and I see a bunch of girls my age leave the store empty-handed and laughing. I took note of this because one of them happened to be wearing the exact same shirt as me. I go in to look at the paint and I knew exactly what I wanted - the cheapest matte paint in peach. I didn't need any help except to mix the paint but the second I showed up this guy (he's all the way to the left in the photo) was all in my face explaining they were out of the cheapest matte paint and schooling me on why I should spend more on this other kind of paint for this that and the other reason. I'm a college student and I move every year to another cheap crappy apartment and I'm not about to buy high quality paint with money I don't have. I highly suspect they weren't actually out of what I wanted and it was difficult to get out of the situation because he went ON and ON in a very condescending manner. He seemed surprised when I told him I had to think about it (thought he had me in the bag) and I made a bee-line to the other hardware store up the street. I saw the same group of girls come out of the other one with paint cans in hand and I asked them if they had the same experience I did, and of course they had left for the same reason. They are also conveniently located and have all the necessary basics but that's the extent of what's good about Ace. read more

what an awesome place. the service was great, the inventory was plentiful and i found what i needed in a snap! loved it! read more

I love this place, I go every week or so to stock up on something else I need for the eternal list of house projects I have in my head. These guys are very nice, always give my dogs a biscuit when I come in and help me find whatever I need. People who find these guys rude are perhaps just projecting stereotypes, they've always been super great to me and have always had what i've needed. read more

I like this place. I'm a woman and I've never felt that employees here were being condescending towards me. They seem reasonably nice and some of them are quite funny as well! But I guess I don't expect people in a hardware store to treat me as if I'm walking into a spa. read more

I've been in JP for 15 years and have found these guys very helpful. They may not have taken a corporate mandated "friendliness" course (like Whole Foods), but I definitely prefer to give this local business my $$ when possible. read more

Beware of high prices. They recently charged me $27.99 for a bucket of calcium chloride disks for removing snow from the roof. The same (exactly same) item costs $17.99 at Loews. They took advantage of Bostonians who were afraid of their roofs collapsing under the weight of snow. read more

c'mon. these guys are the best. i asked about delivering bags of dirt to my house, and the guy said sure, and did it right then. for 5 bucks! they're totally nice and friendly, you just have to get the hang of their style. read more