TL;DR -- Motor Man saved my car and therefore me -- from months of frustration in ownership of a…read morebrand new car manufactured specifically to order. SIX star rating -- better than five star. In owning this 2019 Toyota Avalon (hybrid) since August 2019, the Air Conditioning (AC) was the one flaw. 3 weeks after buying the car, AC failed. Taking it back to the dealer(s) did no good. They couldn't find the problem. This was the brand new 5th generation Avalon with brand new cooling system. I knew I was taking a chance, and I got burned. Every time I went to the dealer, I failed to get a real solution to my AC. This went on for nearly TWO YEARS. Later, thanx to Motor Man, I realized the dealer system failed me: they could have fixed my car, but didn't. Then my AC failed again on the drive down to Florida. It was well over 100 heat index so that I was getting lightheaded on the way down, having to stop every hour. Showing up at the Toyota dealer at Fort Walton Beach (FWB) the next to get help did me no good. Toyota dealer had 30 cars (NOT exaggeration) at 7 am on Monday, all with appointments. Without an appointment, they turned me away. Dealer system failed me again. Out of desperation I started looking up "mechanics" in Yelp listings. Destin Imports had the most reviews in the area: they had to turn me away, but they did suggest I could try Motor Man. Motor Man fixed the problem, at last. Joe Weiss, the owner, carefully took more time and effort to fix the problem. It took FOUR days, but it was worth it. I finally had the car I was promised. He explained that my generation of AC being a new design, required to disassemble the ENTIRE front interior of the car, the seats, the steering column, the dashboard, all of it. This was necessary to get to the "box" containing the evaporator core of the car. Motor Man Joe figured that the issue was inside the "box" and the only way to really fix the AC was to disassemble everything to get at the "box" and see what the evaporator core looked like. It took most of two days to get there, but Motor Man Joe was right. The evaporator core was covered over with oily fluid. The part itself was defective. He had promised to close down his shop and dedicate his mechanics to solve this problem for me. He was in earnest, and determined to solve the problem for his customer. To me, that's rare to see from any professional, and worthy of respect. He kept his word, That's the American way a small business should operate, isn't it? He was able to get the replacement part from the *same* Toyota FWB dealer that turned me away. He checked everything while reassembling everything -- this required mechanical and electrical testing every single system in the dashboard, steering, console and so on. This was careful "sweat each detail" work, which is why it ended up taking most of FOUR days. I'm engineer enough not to be pushy of a professional doing careful quality work, and told Joe I was willing to wait patiently. (I would have said the same about patience to Toyota dealer mechanics if they'd only given me a chance by taking on the problem themselves -- they either turned me away or failed to take on the *whole* problem by telling me it was mysterious and they didn't know how to fix it) After he restored my now fixed car to me, there was one small issue of the fit of the the instrument panel. After driving around and finding this, it was a small matter for them to correct the fit. I had the car as it was meant to be from the manufacturer. CONCLUSION: Motor Man took care of me and fixed the problem. My flawed car became a true pleasure to drive even in the hottest weather, as opposed to dehydrating me badly and dangerously. I owe thanx to Motor Man. CONCLUSION, NEGATIVE: My new car had one defective part, and the Toyota dealer system failed to find it. More, they failed to even try. They failed to explain to me that this was a possibility. I'm an engineer, I would have understood and listened. Why didn't they explain this to me? Did the dealer mechanics not know? Did they know it would take two mechanics four days to solve this problem, and not want to devote that much time and resources to one customer. Is it because Toyota itself doesn't sufficiently incentivize its dealers to go all the way to ensure quality? I don't like asking such questions, but doesn't the failure to fix the vehicle invite such questions automatically?

Billboard still says $34.99 for the oil change but when you get there they say oh we raised the…read moreprices on the 1st of June so it's going to cost you $80! That's messed up! They should honor the sign or get rid of the sign!

I have been getting my vehicles serviced at Neese for many years. They have worked on my 2004 f 250…read moreand new jasper engine at 200k and on my 2008 Silverado 1500, keeping both in great running order. I highly recommend them for any service you may need on your vehicle.

As a military family, we were highly recommended to Neese Automotive, but our experience has been…read moreabsolutely terrible. We were initially quoted one price for a vehicle repair, but when it came time to pay, we were completely overcharged. To make matters worse, they handed our vehicle back to us fully knowing it was still broken. Unsurprisingly, it has already broken down again and still has the exact same issues. They charged us a premium for a fix they didn't even complete, and they have done absolutely nothing to make it right. Save your time and money--do not trust this shop.

Holms is always great and honest. Our car got a bad front end vibration. Holmes mechanics checked…read moreit and found a bad tire that had separated. They did not even charge us for this help. Have since got tires replaced and vehicle ok. Holmes is the best.

Still angry this shop failed twice to fix my vehicle and ultimately led to it being totaled from a…read morecracked engine block due to their negligence. They actively refused to take any responsibility for it and were rude and combative after they destroyed our van. AWFUL; DO NOT TAKE YOUR VEHICLE HERE. Epic failure from vehicle service to actual service. Took it to them twice and they charged me out the yinyang and totally ineptly failed to fix the problem and refused to take responsibility for it. We only used this shop in desperation due to no other scheduling option and paid the ultimate price when finally the dealership told us about the incompetence and failure that led to the destruction of our van with only 75K miles on it. Saddest was the awful attitude we got when we made contact - total denial of their failure and rude, rude, rude.

This is my first review of Baier's Auto Time; although I've taken both my cars here a few times…read morealready. Brad and Al have been great on servicing my vehicles on each occasion. Great service and quality work. Thank you so much for getting me back on the road!

Extremely pleased with Brad and the team at Baier's! Not only did they research and coordinate…read morehard to find runflat Bridgestone tires for my corvette (with separate sizing for front and back), they also explained all the rating systems...and they did all of this even before I decided to utilize their shop. I got job bids from 4 different places after researching tires and specs online for hours before calling, around and Baier's was the only place to go into details on everything, making sure I understood all aspects of the purchase beforehand. They weren't the cheapest, they were simply the best quality for the price. They have high-end equipment as not to damage your vehicles rims and stay current with the latest technology, educate you on every step of the process by leaving you detailed phone messages along the way so that you understand timelines, and even coordinated my alignment so that I didn't have to make separate appointments. True customer service and honesty here doing business the way it should be done with the customer being placed first. I recommend them in the highest regard, and will be back on my next purchase.

These brothers really know how to work with cars. Best of all, great communication and on time on…read morethe dot. Excellent quality of work along with being fair and affordable on prices. Had to replace my CV axles and tie rods on both sides, they did it in a jif once the right parts got here. Would work with them again in a heartbeat.

I had these guys come out to replace a fuel pump. They seem trustworthy and highly recommend them.read more

I had the timing belt, water pump, and antifreeze replaced on my Honda today. The price was fair,…read morethe service was fast and best of all they were honest. I was not asked to purchase any additional items and after asking advice on future maintenance I was given a straight answer and quick estimates. I recommend Playground Auto Service as they were hundreds of dollars cheaper compared to the dealership and much more friendly. There are no appointments either, just drive right up and they will take it from there. Replacing a timing belt and water pump is a big job on a Honda and they were able to knock it out in about 5 hours.

Ok upon recommendation of a coworker , I told my son who was having a electrical issue. Well Play…read moreground came & picked up my sons car. After a few days machenic George advised would not be worth fixing & what issue was. Well after charging my son over $420 dollars & towing car back. It was discovered they tore out door runner, under desk & steering wheel area & because he choose not to spend well over a $1,000 plus they did not put it back together. I contacted play ground & spoke to George. First everybody who answer phone was rude & George was a cry baby. I explained my son was only 19 & they took advantage of him. Also find out that play ground charges to put your vehicle bAck together after they tear it all apart & get upset if you choose not to let them fix it. Was suppose to be put back to original state. I would not recommend them, they try to blame customers, take advantage of young adults & I'm sure would do it to women also . Nothing more then another greedy & unethical local business.