I will NEVER forget waking up with these people in my living room. They entered without knocking…read more They pushed me to buy my first home... but what a violation of privacy. 0/10 reccomend!

If you want to lose your security deposit on a property you left better than how you got it and pay…read moreextra monthly filter fees and get a walk through/picture taking inspection every 6 month! This is a place for you!! They will make sure they take every penny of your deposit with ridiculous fees for doing what they should do as Landlords. 75 dollars just to call a vendor on top of the vendor fees, a 100 dollars move out inspection fee! What a joke this was! Oh and you agree to this when you sign the contract! There are many other property managements. Choose wisely! Good luck!

I couldn't be happier with the experience we had selling our house with Karen Doerbaum. Our…read moreexperience at LoneStar Realty in general was absolutely outstanding from start to finish. Karen's professionalism, organization, and attention to detail made the entire process smooth and stress-free. She was always on top of everything and consistently stayed one step ahead throughout the transaction. Communication was excellent -- she kept us informed at every stage and responded quickly whenever we had questions. Most importantly, we always felt like "she truly had our back and was looking out for our best interests". Her professionalism and timely updates gave us a lot of confidence during what can otherwise be a very stressful process. Beyond this sale, LoneStar Realty also manages several of our rental properties, and we've had the same excellent experience with their entire team. They are reliable, responsive, and truly professional in everything they do. I highly recommend LoneStar Realty to anyone looking to buy, sell, or have property professionally managed. We are extremely grateful for their hard work and couldn't be happier with the results with this sale, and the sustained superior service we've received with managing our rental properties. Thank you again!

Unethical billing practices and unfair deposit deductions. Lone Star charges tenants for normal…read morewear and tear upon move-out, which is illegal under Texas property code. They try to squeeze every dollar possible out of your security deposit and show zero regard for tenants--it's purely a cash grab. DOCUMENT everything and avoid them if you value your deposit and time.

very unfair.. no trash cans to put our trash now we are on the way to get a lease violation because…read morewe have no where to put our trash?? and there was complaints on top of that from other properties where we was putting our trash at.a few months later we had our own less than 2 months it was gone because the company couldn't afford to pay..

I believe in equality, and you know I feel dèeply violated by Goldmedal property. They take care…read moreof their own. We're a Multi numerous of things. You can't show favoritism to your own whether it be race, sexual orientation, culture , etc. Im an immaculate cleaner, and for them to take my deposit & charge me for wear and tear damage, items & damage that was alrready present I could'nt believe it. They gave me notice that the owner didnt want to renew after 4yrs;not true they wanted me out.They wanted me out to move someone else in. In the middle of the Christmas holidays I had to find me a place & move. 1 week b4 moved out I found a place. Next I had to get money for deposit & 1month rent. I am disabled and I had to move 80% by myself going up and down stairs with no car. I think I was a good tenant. Have a reason to put someone out. Its time to stand against landlords like this. I didn't receive deposit letter until 4-6 months afterwards. I reach out to Goldmedal in reference to the deposit and charges no response. I will be reaching out to the Governor of Texas, and advocating against landlord unfairly taking deposits, and removing tenants. More laws and regulations need to be in place to protect the tenants. If your on a fixed income or Hud dont rent from them. I had 5 week notice close to impossible to come up with the $s. Agencies assisting the homeless with rent dont send people over there. They're contributing to homelessness & hardship putting folks out for no reason. If I wasn't a fighter Id of been on the streets. Who wants to help you during the Holidays? No luck on my Gofundme.

As a property owner, military service member, and business owner I feel obligated to write a review…read moreof my experience with JWC Rentals and Property Management. My first engagement with JWC was in 2005 prior to my second deployment to Iraq while being stationed in Germany. My ex-wife left me the house in the divorce but being in Germany with only weeks before our deployment I was in a bind. I tried to contact a different property management company and received zero support. The second company I tried was JWC. I first contacted them on a Friday as they were opening for the day and just happened to get a hold of Jim Wright. He asked for a power of attorney to get access and to change the locks. The next Monday after receiving the POA and looking at the property he assured me that the house would be rented by the end of the week. By Friday I had a tenant signed to a year lease. Nearly 12 years later JWC had evicted one tenant, over saw an insurance claim due to intentional damage done by another tenant and have now helped me sell the property. They did all this while taking care of my property like it was their own. Not once was I ever stressed with worry that the property was not being cared for. Being a service member and answering the call to duty can be a challenge. Having a company that understands this and is willing to help in every way possible is amazing and I will never forget what they have done for me. Thank you Jim, and thanks to everyone within the JWC Family that took their responsibilities seriously. Great company and I fully recommend them any prospective owner looking for a property management company. Respectfully Steve

As soon as I moved in the smoke alarm was beeping and they gave me a hard time about changing the…read morebatteries at first but finally came and fixed it. The sink was also leaking upon move in and they told me to put in a work order. These issues should've been dealt with before I moved in. The floor was also Filthy! I bought a new carpet shampooer and did the carpet and the water was BLACK! When moving out they charged me to clean the carpet even though it was not done when I moved. The only good thing they did was have pest control come out quarterly to spray but I think they have stopped doing that

I don't know what are the people are telling about, but they are always on top of customer service,…read moreanswer the calls and have your best interest all the time. Their fees are reasonable, and communication is clear and fast. I must have been doing something wrong, getting all the good side

Josh Isbell has mastered the art of dodging legal responsibility for damages and mismanagement of…read moremy property. Obtaining, replacing, and being dropped as a client by legal counsel to prolong and delay court proceeding for years. His father was well respected in the Killeen area, but Josh has run that company into the ground with shady practices. Would not recommend to anyone.

Horrible company and I truly wonder what they tell owners since they have no problem lying under…read morepenalty of perjury in court. They acted like they were going to work with us when I lost my job, we had an agreement to have everything caught up by a certain date. I started a new job we did pay all owed but at that point the week of the end of our agreement they have us in court for eviction with new evictions fees they decided to pay first instead of my rent. I feel like they were never going to work with us and only said what they needed to in order to get as much money as possible out of us before kicking my family on to the streets.

This is and horrible place they nice to you when you enter but very rude and not helpful I been in…read morethis home 2303 j Dr for 3 years and the first 2 year was good no complaints or problems with them but not it's time to leave the house have house spiders what ever you try it won't work the house has cracks in the walls and around you can see the other room it's a very old house they trying to put me out on my last 2weeks with them because I didn't renew I highly recommend not leasing with them I feel robbed and used

Do not rent from these people. Moved me into a place with broken items then charged me for them…read morewhen I moved, charged me for things I provided when moving out just so they could steal my deposit. They don't let you into the office. Get very aggressive and then ignored me when I requested my deposit back. They show favoritism to others they rent to. Even before moving their other tenants said "Good luck getting your deposit back" and that's how you know they're stealing from people often. They refuse to even get back to me because they know they're in the wrong. Horrible company to rent from, I'd definitely explore other options.

Great property management services. Professional, courteous and knowledgeable! Has taken care of…read morethree of my properties and have only positive things to say about Pauline and her company.

Extremely unprofessional and I believe dishonest. I well never use this company again for anything…read moreand will avoid at all costs.

Deeply unethical. Soldiers please beware of these people. I've been around for awhile, but I have…read morenever come across such hucksters. Delia Gutierrez produced a fraudulent sellers disclosure, failing to disclose severe problems with a property's windows, the correct age of the roof, and a serious and visible cockroach infestation. I was unable to see the property in person before making an offer, so Joanna Pearce saw it, didn't fairly disclose the condition, including an obvious hole in the wall in the kitchen, then had me bid up past the top of the market without doing a market analysis on comparable listings. When I discovered all of the deficiencies in the property via an inspectors report and personal inspection, where I found dead roaches in plain view and dried roach parts in the kitchen drawers, indicating someone had tried to clean them away, and the property did not appraise according to VA guidelines, I opted to terminate. Andrea Thompson advised that I should get a lender denial of funding for insufficient appraisal to produce to the seller to support my termination, rather than the actual appraisal report. I did so, and produced it, but I'm aware that she then called my lender without consulting me and asked for the appraisal report. Given that appraisers generally are not going to do a detailed inspection and are more generous in the prices they assign than the actual market, I did not want to the appraisal for which I paid $500 to be used as a marketing tool for the scam the sellers are running. Moreover, I asked that Andrea include the fraudulent sellers disclosure (claiming a new roof in 2018, and not disclosing known insulation issues with the windows and cockroach infestation) as a reason for termination, and she would not. But she was supposed to be my fiduciary. Although Delia Gutierrez received notice that the property would appraise low, to which she responded, and she had a letter from my lender denying funds for insufficient appraisal, she refused to get her sellers to release my earnest money - mind you, I had already paid $950 in inspection, option fee and appraisal based on their misrepresentations - claiming they needed the appraisal I paid for to make sure the property actually had appraised low. What a liar! I saw on Zillow, that she used my appraisal report to set a new price. They were refusing to release my earnest money, to which I was entitled , so they could get the $500 report that I paid for! On top of deceiving me in order to engage me in buying the property in the first place! No doubt, despite having the inspection report, Delia will continue to lie on sellers disclosures. During this process, when I asked when I could expect return of my earnest money, Andrea Thompson became unusually unresponsive and tried to prevaricate as to the guidance she had given me, leaving me to write a demand letter and work with the title company to get my earnest money back. This process was a nightmare for me due to these women's dishonesty and unethical behavior. Also, Andrea Thompson admitted to me that she's not even advising her sellers to clean up their properties in this hot market - they just see buyers as marks to target and exploit. Truly despicable. A few thousand dollars doesn't seem worth losing your license, but I guess they rely on people being naive. I honestly would not believe the depth and extent of the unethical behavior if I had not seen it for myself.

This company is notorious in giving a tenant a notice about coming in and fixing staff or for…read morepreventive maintenance I lived there for three years Always paid on time and i still want to live there however it comes with a great price of privacy and respect. They think their tenants are their little prisoners that they come into their houses at any time to check for problems without any notices or even respectful discussion . Their maintenance man calling me every year only a few minutes before he comes in and do what ever he wants to my house that i live at. They wanted to remove for crying out loud a tiny chain i put on the door just so i can talk to any person knocking on my door before letting him in and protect myself in a rough area of killeen!!! I can't believe They had a problem with this chain!!! - For crying out loud It's not like I did serious damage to their door! They are always nity gritty harassing year after year after year! I asked them what code violation exactly is a chain on the door and i haven't received an answer back. I told them that i actually made their house more secure with this chain! They also charged me 70$ to fix a kitchen sink saying I caused the colognes even though it's obviously old pipes and wear and tear Rent is cheap and houses are nice but this is the only good thing i can say about them They got ten employees sitting in their office and cannot even take enough time to send me an email notifying me about the fact that they are coming Shame for a company that calls itself " professional property management company"

if you can rent anywhere else please do so. They constantly email you, they don't get back to you…read morein a timely manner when you have maintenance concerns. They have so many inspections that are just very invasive to your privacy. Once a year they come out and take photos of every single wall in the house and send it to the homeowner. YUCK

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.