George is extremely professional and helpful. He taught me how to take better care of my furnace so that this problem won't happen again. He's also very reasonably priced. He replaced a heat sensor that was replaced by a friend of mine 5 years ago and somehow he did it for less than half the price of what my "friend" charged me! He's always been responsive and polite and I would highly recommend him. read more

If you're in need of a qualified and honest heating/cooling contractor look no further. I have been using George for 5 years and am very pleased with his work at my business. Call Harlan and find out for yourself. Ray Corum Garden Patch Market read more

George is the most disrespectful rude technician I have ever met! He is condescending and patronizing! Save your money and call someone else! Unless you like someone with that kind of attitude and service mentality! American Home Shield didn't cover the issue under warranty. So that means we would have to pay to have a new furnace. Good service would have landed you that job! My advice, come in with a pleasant attitude and a little empathy for the young lady who is a first time homeowner. It's unacceptable to make someone cry with your words. Try helping and educating consumers not belittle them. Unfortunately, I don't think you even care since your attitude is so bad! read more

Harlan Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Mishawaka, Indiana

Have a home warranty through American Home Shield and they sent George out to troubleshoot my A/C not working. He came out within a few hours and immediately diagnosed the issue as being 2lbs low on refrigerant. Warranty company only paid $10/lb for refrigerant and it costs $90/lb so I had to come out of pocket $160. Later that night, I noticed no difference in the temperature or humidity of my home and my thermostat was still showing 82 degrees. I called George back and he insisted to just give it time. Fast forward two days and no change in my home temperature, I called the warranty company to get a second opinion. They sent out another company that diagnosed a leak in my condenser and cap lines within minutes of being out here. I called George and explained the scenario and told him that I would appreciate a refund for him coming out and just pumping it full of refrigerant and calling it good, instead of him actually fully troubleshooting the issue. I'm no HVAC guy, but anyone knows that if you're low on refrigerant, there's a leak somewhere in that closed system. He stated that his work is not guaranteed and he does not issue refunds. He also stated that he doesn't do leak checks which I feel should be a #1 thing to do before negligently pumping a system full of refrigerant. Would not recommend Harlan to anybody besides someone who simply needs refrigerant added. Anything to do with troubleshooting is not in his wheelhouse. I also discovered giant rust holes in my plenum in my crawlspace and when I told him about it he stated "I didn't know there was a crawlspace." He got his money from the warranty company and didn't care what happened after that. I asked him if he was BBB accredited and he hung up on me. Would give 0/5 stars if possible but I guess 1 will suffice. Seriously don't waste your time, call a professional company that actually cares to troubleshoot and do their job correctly. read more

Harlan Heating and Cooling has been my reliable 5 star life savers for years! I can not recommend them enough! I have recommended them to friends and colleagues who feel like I do. Reliable, trustworthy, honest, dependable. read more

We have an ancient AC unit that wouldn't drop the temperature in the home more than a few degrees. We are so happy we called Harlan. They let us know what we needed to know before beginning (remember the AC is ancient), and then got to work. They found a clog, removed it, and low and behold she started cooling again! Honesty seems to be a hard thing to find in the service industry anymore, and after bringing this old hag back to life instead of pressure selling us on a new unit, man these guys get my vote. 5 stars all the way around. read more

The most honest and professional person that has ever done work in our home. He is very matter of fact but knowledgeable. He has come to our home many times and for this last repair he came out a few times to try and repair with no luck and it turned out we needed a new furnace. Because of his due diligence it was discovered that the pipes on the inside were rusted and had holes which meant carbon monoxide was leaking into our home. He took the time to talk to me about getting a CO detector and what to look for in a way that made sense. If I ever need repairs on anything heating or cooling this is the only business I will reach out to. read more

I had a furnace not running, so George came out and looked at it. After a few attempts, it started working. But, he worked to try to duplicate my problem, and finally found a loose connection on the control board. Most other places would have said it's working, took my money, and left, only to have it act up again in the near future. I absolutely love his work ethic along with his personality. Great guy. Will always use him in the future! read more