We asked for a furnace tune-up. The man who came to our house was prompt, quick, thorough, and…read morewilling to spend extra time setting our thermostat. We were very pleased.

From the owner: Small business serving the Michiana area. Quality service, installation and repair at affordable…read moreprices.

My HVAC scheduled maintenance appt was today, 8-7-26. As usual, a courteous ,friendly & competent…read moretech ,arrived on time & amicably completed inspection. Enjoyed friendly chat & everything checked out WELL . Highly recommend B.W.Cook & their staff. Thanks ,JR

Denzel was awesome. Not like the last person we had. He was professional. The service was awesome.read more

This company does not care about you. We joined thier…read moremembership, and it has been a terrible experience. We asked to schedule our spring tune up in March, they scheduled us in May. Then they canceled day-of. Then they GHOSTED us THREE TIMES IN A ROW after re-scheduling us-- over and over-- no call, no-show... three times I had to call/text THEM to see why they never showed up. They never followed up or made good by attempting to fix the issue, even when after I reached out and told them about the TWO MONTHS of straight up GHOSTING and our continued desire to have them come out and perform the services they have been CHARGING US FOR the last 6 months. If you like being left in the lurch for MONTHS with terrible customer service and no communication, this is the company for you. Buyer beware, these guys do NOT care about thier customers at ALL.

They are not locally owned and operated. The prices are outrageous. I had issues with install and…read moreit could never talk to someone other than call center person who could not help and said they would pass on info and to expect call back within 24-48hrs ( way to long) only to never receive call back DO NOT USE THEM and share with friends and family. When they were family owned they were great but they have been bought out and are terrible now.

Ridiculous quote of over $5k for replacing a window/wall unit. There was no electrical to run or…read moreupgrade, it was already in place with the current unit. I found a name brand unit with more btus for $700 at Lowes. Bill's told me before they submitted the quote that if I found a unit they would quote the labor if I chose to go that route. When I told them I had a unit and asked for a quote they said they're booked for 3 weeks and I might want to call someone else. Wow...great sales work there. It earned you this review...do better.

Great service always helpful. Fix whatever we need very responsive reasonable priceread more

I called Chupp based on a recommendation from a realtor friend. They were responsive and I…read morescheduled a hot water heater replacement for much cheaper than I could through a local big box store. I also got a better hot water heater than they sold at the big box store. Based on such a positive experience, a had them do additional work at my house at a later date. The prices were fair the service was great and they have made me a satisfied customer

Today I had Isaac, from Home Comfort Experts, at the house today for a leak under my sink. In…read moreminutes he had diagnosed the problem. Isaac is very personable and knowledgeable. He was able to take photos and show me exactly where the leak was coming from. After repairing the leak he checked, and double checked, to make sure it was no longer leaking. He did an excellent job. I'm in the Home Comfort cland have been for years. I highly recommend Home Comfort Experts for all your HVAC and Plumbing needs!!

This franchise has proven to be expensive, impossible to reach a human for account management and…read moreincompetent in installing my Cummins generator. I would look elsewhere for your ongoing maintenance and any HVAC or generator repairs or replacements in northern Indiana. I think the account management reps name must be "Helen Wait" because you have to go thru hell and wait for anyone to call you back.

Honest, responsive and reliable. Fixed the issue and came when they said they would. Price was…read morereasonable for refrigerant and service call.

From the owner: Local family owned hvac company licensed in Indiana and Michigan. Offering commercial and…read moreresidential service.

Josh and his crew (2) came on a cold rainy day and were so nice. They had the job all planned out…read more,even got on the roof in the rain. They were all working together and did a 5 star job ! Although I would have re scheduled for a better weather day Thanks guys !

Had to hire a 'competitor' to find and fix the issue, when 2 of their 'professionals' messed…read morearound with my furnace. Never again will they work on my equipment.