Made the appointment last week, verified this morning and tried to see if she could give me a better idea of time other than "between 8 and 1" no such luck she said. They didnt show, ...I called in and then they said we have you for tomorrow ( I guess things can be changed without follow up) is this the way things are done in the metro? Never happens like this in willmar. read more

Harmon auto glass sent me a survey. It took a long time to load the survey via their email. Then it only allowed me about 4 lines for comments. When I made the appointment receptionist told me I would get a call the day of to get a specific time when the technician was coming out, 8-12. That didn't happen. I called that morning and receptionist told me I was second on the list and he hasn't started the first job yet. Then the technician called when he was 15 min away. That is not helpful. Call and just tell me an approximate time. He introduced himself and told me he would be talking on his phone(ear bud phone). The technician, Koo started the job immediately. He was efficient, but talked the whole time on his phone. When I asked questions, he answered them appropriately. The constant dialogue felt like he was not present for the job. No customer service given. read more

This is the worst least reliable joke for a company. You'll be wasting your time if you schedule service.They cancelled 2 hours before my service saying they had a tech get injured. I was rescheduled for the following day which they called and the end of the day and left a message and cancelled again - this time citing a sprained ankle being they put off informing me until late afternoon on a Friday I was stuck waiting until Monday without my car over the weekend! I would never call this company for anything and warn my friends of their unreliable service and empty promises as well! read more

Dishonest and very poor workmanship! First problem I specified a manufacturer for my installation... They said it was no problem to get it...that they would order it in...after install I noticed it was not what I wanted and windshield slid down and left a huge gap...no tape was used... They did come out and replace it... But who wouldn't even know to look for these certain things? You need to trust that they know what they're doing and do what they say!! Second problem I had a lifetime warranty to replace a windshield on a different vehicle that was installed several years ago... It was a normal manufacturers installation warranty and also had a added bonus road hazard warranty that was offered at the time... She would not honor the warranty said the company had been split up or bought out or some bogus claim ....The woman who claims she was the owner lied to me on the phone about the one shop she said she owned and the other ones in town are owned by other people... I questioned her more if she owned more stores and she said it was none of my business... A different store is the one that redid my windshield on my first problem is why I knew... She also would not even tell me her name said it was none of my business....I really suggest going somewhere else that's honest and does installations correctly and stands behind their product and reputation! Do you think they really think or trust they would remove rust and prime it if there was any? A liar is a liar if they lie on something small they will lie on something big!! Update: Reply from Harmon did not address the lying dishonest owner! Stay away from that stuff!! read more

Lets see I have got the same window replaced 3 times. Today I was set to get it replaced for the 4th time. I get there they have no glass and no appointment. I am told sorry I forgot It was so busy that day you called. So let me get this straight when I called upset about this being the 4th time you didnt feel the need to do your job?????? Unacceptable if I had a customer that had to have a window replaced multiple times I would feel horrible and talk to boss/owner let them know we need to make this right. Not oh well come back a different day when we have it. Im upset because this is where I got it to begin wtih and this is where I have warranty so its already paid for but at this point how worth it is it read more