I bought my first GMC truck from this dealership back in April, after a negative experience at another GMC dealer. The team here was very professional, and I very quickly closed on the purchase. They also gave me more for my trade than anyone else. I recently returned for service, and was also pleased with that experience as well. I would recommend this dealership. read more

Don't take your car here if you are expecting great service. Phill the general manager will not return your calls and is very demeaning. Got my car painted here and now I have half cream white and the other half is alpine white. General manager doesn't take care of its customers and handle situations himself that come up. read more

Failed to fix the problem I brought my vehicle in for after two repairs and 7 days total on the lot. They never text you. Still never got my money back. read more

My first experience with them. I go to the website and make a reservation for service. The website sends you to an online reservation system. I get the confirmation in my email and rearrange things at work. So I get a call and the lady was very pleasant but seems confused on how I made the reservation for service. Then proceeds to explain that my reservation will be cancelled because they are booked up. They website does not have access to the schedule. So why not have a message on the web to call for service and not send me to the online page. You would think Cadillac would have reservation system that works. I normally do not post reviews, especially negative ones but this is externally frustrating. read more

I am a very picky customer and my car has to fit me just right. I kept changing my mind on color and style. Micky showed me car after car and let me test them all out until I found the car for me. He explained all the features of the different models. He was very pleasant the entire time and said "we will keep looking until we find a car you are happy with". The entire time he was very calm and positive! It was like working with supportive friend. He was amazing!! James the finance guy was very nice and made the paper signing experience quick and painless. He even found cash back offers for my car that I didn't even know existed! I have never done paperwork on a car that fast less than an hour. It was awesome!! He even let me take the paperwork home for my husband to sign. Micky came to my house the next day and picked it up the paperwork so I didn't have to drive back to the dealer ship!!! Harmon's in Provo is a Secret Gold Mine in car dealerships! I have already told many people about my amazing experience! I feel like I have great new friends at Harmon's in Provo that I can trust! If you are thinking about buying or leasing a car go and talk to my new friends Micky and James!! You can trust them to treat you right and find you a great deal and you won't be disappointed!!! I recommend them 1000%!! They have just earned a new customer for life! Thanks again guys!!! Gina Day read more

I LOVE the service center at Harmon's GMC! I exclusively took my Pontiac G6 here for seven years before moving to Boston. I am so sad that I couldn't bring them with me! The staff is friendly, honest and quick. They never took advantage of me, did fantastic work and were priced fairly and competitively. I refer everyone to Harmon's! If you live or work near Provo, definitely try them out! And tell them Natalie said hello from Boston! Johnny, Dan and Josh are 5-star employees. read more

Harmons was great! Took my car in first thing in the morning- didn't know you could make appointments before hand- to get my car checked out. It had been accelerating on its own and making very strange noises up in the engine. They took the car and said they'd call whenever they were able to work on it that day and get my consent before doing anything. That afternoon they had told me what was wrong, essentially an oil change. Picked up my car later that evening and the car works like new now! Anyway, I felt they were very friendly and helpful. They did not take advantage of me and I felt they were just honest good people. I am very pleased with their service on my car and costumer service. read more

Bought New 2018 Buick Encore from Harmons,got excellent deal,and excellent trade value, drove from salt lake,shopped several Buick dealers before buying! Thanks! read more

Great service and friendly people. I would definitely buy here again.

Johnny in the service department is the best! Went to 2 other shops and didn't feel I was getting the correct diagnosis for my car. He took the time to listen to my concerns and did thorough research on the problem I was having. Identified the true cause--not wasting my money on the wrong parts. Communicated price accurately and checked in before moving forward with the work. Harmon's shuttled me to and from the dealership and my work to make the time without my vehicle still very convenient and seamless. They stay busy but know how to schedule and deliver on reasonable time frames. I am so appreciative to have my car fixed by these honest, competent, hard working gentlemen. read more

Thanks so much to the Harmon's dealership. I have been looking at new cars for months - with ever phone App you can find. CarGuru's, ISeeCars, TrueCar, Edmonds, AutoTrader, and KSL. I read every article on SUV's, reliability, comfort, safety etc. I went back and forth on Nissan Rogue, Mazda 5, Santa Fe and Sportage. I really liked the style of the Buick Encore, but there aren't that many out there. I found Harmon's on CarGuru's. Their prices are great and their reviews for the dealership are awesome. (Like most people I've had a bad experience with car dealerships and avoid them like the plague. In fact, This is the first car I have purchased from a dealership in over 25 years). I sent the dealership an email and they responded quickly. I let them know the cars I had in mind and asked if there was a way to lower the price. Skyler sent me a text with the invoice and said they had just lowered the price, so not much wiggle room. I went in for a test drive the next morning. I was helped by Eddie. He handed me the keys to 3 similar Encore's, explained the differences and sent me out for a test drive. Two of cars were really similar with mileage being the only difference. I picked the one I liked, negotiated a little on "extra's" and made a deal. I already had financing through my credit union. James made signing the paperwork at the dealership really simple. If you are in the market for a Buick, Cadillac or GMC - this is the place to go. Worth the drive. read more

My husband and I were on a road trip and our air conditioner went out on our Buick. We stopped at Harmon's in Provo and they were able to fix it quickly and were so kind and helpful! read more

Was unable to match another local dealer and Jameson claimed he was making so little he wasn't sure how he'd feed his family. Guys kind of a loser! Was also unable to match my bank % on the loan and said if I didn't use them I'd lose my somewhat deal. If you find a better price anywhere take it. Otherwise they are slightly lower than jerry, mark or Larry read more

Harmon's has been awesome to take care of me and my truck. Thanks for your service. 1 area that could use a little work is notifying a customer promptly when the parts they need have arrived or their service has been completed and ready for pick up. Thanks again Mike read more

Harmons Buick GMC Cadillac is the best dealership I have ever experienced. Not only do they bend over backwards to give you great service , they also will give to top dollar for your trade and a great price on new car. The biggest Wow factor is great loans . No haggle or games just value . Thanks Harmons . A new GMC Acadia this spring and now a new truck . I will always give you my buisness . read more

2/17/2020 there was a steering click when turning the wheel. it started after the engine was replaced. it continued to get worse and worse. which obviously worried me. it was winter and I dont have a garage so I brought it in. Seven worked with me. he is a stand up guy. they claimed it was a link behind the steering wheel. he claimed they didnt even need to diagnose it they just knew. so they ordered the parts. took a week to get them. installed them. said the car was done. I came to pick it up. low and behold the steering still clunked. so i said i wasnt going to take possession. he said ok he would get a tech back on it. they had it for another two days. then they blamed my "aftermarket coilovers". so this weekend was a nice weather long weekend. I decided to get under it and see if I could see anything. had my wife turn the wheels and low and behold my STEERING RACK WAS MOVING! they didnt tighten down the bolts after the engine was replaced..... seriously..... your 30+ year experienced tech couldnt see that when he diagnosed it?? I was told by the service manager Jason that it was safe to drive. that could have sheered the bolts off and caused something terrible to happen. this place continues to surprise me with the incompetence and lack of caring for their customers. do not go to this dealership for service. their sales seems ok. read more

Harmon's service department is outstanding. They have a "can do" attitude. They are very honest. We were traveling through Provo on the way to the Tetons in the winter. Our Denali had some issues. They saw us without an appointment and got us on the road in an hour. Their service and attitude was distinctly American . They should be proud of their employees just like we are proud to be Americans. read more

I once had to get my door repaired because water was leaking into the car through the lining around the door. The 'all knowing' GMC manager moved the bracket that locks the door in an inch and exclaimed "FIXED!" This made the door not line up with the rest of the car. This also caused damage to the weather strip. I told them that didn't fixed the problem. I was told "that's how the pros do it." I immediately went to the owner's office to report the ridiculous solution. The owner told me that he hired a manager to handle "problems like me" and that if I didn't like what his manager did that I should sue him. My only option was to leave. I refused to pay for the service and went to another dealer (non GMC) to get it fixed. It turned out that I needed a new weather strip too. read more