I previously received an IPL treatment at this office and the treatment itself was fine. During…read morethat visit, I scheduled my next appointment for 4:30 PM on a later date. On the day of my appointment, while driving there, I unfortunately got a flat tire. At 4:02 PM, I called the front desk to notify them of the situation and explained that I would call back later to reschedule because I was dealing with a tow truck and car trouble. Later that evening around 7 PM, I received a text saying that I had missed my appointment. I called again to reiterate that I didn't make it due to the flat tire and that I wanted to reschedule, but I reached voicemail and left a message. The following day, I received a text stating that I would be charged a $50 no-show fee because I did not give 24-hour notice. While I understand the purpose of cancellation policies, they should also allow for reasonable exceptions in situations that are clearly beyond a patient's control. What was most frustrating was that the office claimed there was no record of my 4:02 PM phone call, despite the fact that I provided screenshots of my call logs, photos of the flat tire, and a receipt from the tire repair shop as proof of what happened. None of this seemed to matter. As a physician myself, I understand the importance of respecting a practice's time and policies. However, I would never treat a patient this way in the face of clear, documented extenuating circumstances. This situation felt less like a misunderstanding and more like a rigid policy being enforced without any consideration for the circumstances. Experiences like this make it difficult to support a business that appears unwilling to extend basic understanding to its clients. I hoped that they would choose to make this right, but they chose to lose business instead.

I wish I had seen some of the negative reviews about the deep tissue massage before hand. I've had…read moremany massages over the last 15+ years and this was by the far the most uncomfortable massage I've ever had. It was painful, not relaxing, and while the "massage therapist" might be knowledgeable on some things, he's way too aggressive and handsy to the point of damn near assault!

I've had horrible cystic breakouts all over my face for as long as I can remember, and even now in…read moremy early 30s, they still haven't subsided naturally (sidenote: WTF?) I've tried just about everything out there, short of Accutane, because I'm scared of it. I've tried topical and pill antibiotics, every over-the-counter anti-acne system, every system you order over the TV or from a family friend ... nothing made a dramatic impact on my skin. A family friend who saw Steven regularly convinced my mom he was great, so she paid for my first treatment. After the first treatment, I couldn't believe the results -- every spot on my skin that was raised was flat, and my breakouts were reduced by 50% within 3 treatments (I had the first 3 close together because I was getting ready for a big event). Now it's over a year later, and I see Steven for i-derm (aka galvanic) facials every other week because of the amazing results I've gotten. The Face Loft is a gorgeous little space, impeccably decorated, and Steven is one of the warmest, kindest people I've ever spent time with. He is really one of those rare super gifted people who's better at what he does than anyone else; we're lucky he's here in Chicago. Give it a try, you'll see such great results after one treatment that you'll be hooked.

Great service, location and atmosphere! Upon entering the downtown salon, you realize you are in…read morefor a relaxing experience and pampering (much desired Me-Time). The spa is trendy, inviting and sophisticated. Steven Miller, the owner and operator, comes with knowledge and experience of skin care. He was extremely attentive and professional. I left with smoother and youthful skin than I came and even received a light massage. Hope to get back soon!

I have been going to Katt for years, I highly recommend her for your all of your skin care needs!!…read more She is extremely knowledgeable and stays ultra current in her field.

I have been coming to the salon for many years. The services have been excellent! Whether it be a…read morerelaxing facial or educational skin care for my children Kat has provided help for my whole family. I have a daughter and a son and even my son felt good about learning how he can take care of his skin and groom his wilder facial hair. This education has stayed with him through to his adulthood. My daughter also has become a customer into adulthood. Beauty is not just skin deep, Kat always makes you feel comfortable and welcome!

Nicole is amazing She is very knowledgeable…read more My results look great I highly recommend her

Jen and Trisha are the BEST!! I only trust my skin with the best!! You won't be disappointed! ;)read more

The vibe is very lowkey but you're definitely going to be taken care of here. While you wait for…read moreyour services, you have access to a sauna, jacuzzi, and tea and water. I experienced the beauty package - an hour massage from Justyna and hour personalized facial from Wioletta. Both were outstanding and clearly knowledgeable about their craft. I feel refreshed and revitalized! I can't wait to come back. I will say there was some issue with purchasing through the website beforehand but I think that was a system issue, not the spa itself. And I was only asked about pressure for the massage rather than problem areas or what I didn't what worked on; it wasn't a problem for me but I know others would be thrown off by that, especially if they get massages elsewhere.

Came here for a one hour massage about a week ago. I believe the person who gave me my massage was…read morenamed Julie. She was wonderful. I really enjoyed my massage. She applied just the right amount of pressure. And was pleasantly surprised by the hot stones. Usually there is an up charge for those. I felt the price was reasonable for the great service. Can't wait to get another one soon! They also offer a monthly membership and other wonderful services. Definitely worth checking out if you get massages often.

Dr. Kim was fantastic! She takes such good care of me and i love the results. Highly recommend to…read morehelp anyone age gracefully.

Couldn't love Dr Kim more. I have been seeing her for almost a decade. We…read morelove her new office! She has always been such a thoughtful and responsible, Doctor. I have recommended many people to Dr Kim and all have been very pleased by her results. Thank you Dr Kim for taking care of me, my friends, and even family.

Really disappointed with the people who work there! No one can help you anymore, unless they rep…read morethat line, that they are pushing!! Used to be they work recommended products that would help YOU, not the other way around!!!

There was an order women (60s) working that was so dismissive to a young lady who politely asked…read morequestion. It was evident to all in the store that another associate apologized to the girl. The snobbery and rudeness of the older women was shocking to me. No one should be treated with such little regard. I wish I knew the associated name I would call her out, but I just left the store after the incident.

Milda is the absolute best! I was seeing a different girl for my eyelashes and switched to Milda…read moreand I'll never go anywhere else. She takes her time with you and gives you lashes that are individualized for your face and eye shape. She is so nice and sweet and very accommodating. Made sure I was comfortable the entire time! My lashes have never looked better. Seriously, she's the best!!

I've been going to Eva for the past 10 years and she is AMAZING! Her knowledge of skin care is like…read moreno other. Whether it be facials or waxing I highly recommend her services. The one thing I love the most is how much time she spends listening and really taking the time to make sure she customized the service to your needs. I never feel rushed like other places. Also, the atomisphere and vibe of the spa is very tranquil and extremely clean!