I've had horrible cystic breakouts all over my face for as long as I can remember, and even now in…read moremy early 30s, they still haven't subsided naturally (sidenote: WTF?) I've tried just about everything out there, short of Accutane, because I'm scared of it. I've tried topical and pill antibiotics, every over-the-counter anti-acne system, every system you order over the TV or from a family friend ... nothing made a dramatic impact on my skin. A family friend who saw Steven regularly convinced my mom he was great, so she paid for my first treatment. After the first treatment, I couldn't believe the results -- every spot on my skin that was raised was flat, and my breakouts were reduced by 50% within 3 treatments (I had the first 3 close together because I was getting ready for a big event). Now it's over a year later, and I see Steven for i-derm (aka galvanic) facials every other week because of the amazing results I've gotten. The Face Loft is a gorgeous little space, impeccably decorated, and Steven is one of the warmest, kindest people I've ever spent time with. He is really one of those rare super gifted people who's better at what he does than anyone else; we're lucky he's here in Chicago. Give it a try, you'll see such great results after one treatment that you'll be hooked.

Great service, location and atmosphere! Upon entering the downtown salon, you realize you are in…read morefor a relaxing experience and pampering (much desired Me-Time). The spa is trendy, inviting and sophisticated. Steven Miller, the owner and operator, comes with knowledge and experience of skin care. He was extremely attentive and professional. I left with smoother and youthful skin than I came and even received a light massage. Hope to get back soon!

Michelle is the most amazing, helpful, responsive, and professional person ever. She is very…read moreflexible with appointments and really takes the time to get to know you! Also the laher hair was the best decision I've ever made. I'd always wanted to try laser but the price of places like ideal image kept me away. After stumbling across AMC's laser specials, I was excited to give it a try. I have to say that combined with the atmosphere, quality, expertise and affordability of this place, I am a racing fan.

I previously received an IPL treatment at this office and the treatment itself was fine. During…read morethat visit, I scheduled my next appointment for 4:30 PM on a later date. On the day of my appointment, while driving there, I unfortunately got a flat tire. At 4:02 PM, I called the front desk to notify them of the situation and explained that I would call back later to reschedule because I was dealing with a tow truck and car trouble. Later that evening around 7 PM, I received a text saying that I had missed my appointment. I called again to reiterate that I didn't make it due to the flat tire and that I wanted to reschedule, but I reached voicemail and left a message. The following day, I received a text stating that I would be charged a $50 no-show fee because I did not give 24-hour notice. While I understand the purpose of cancellation policies, they should also allow for reasonable exceptions in situations that are clearly beyond a patient's control. What was most frustrating was that the office claimed there was no record of my 4:02 PM phone call, despite the fact that I provided screenshots of my call logs, photos of the flat tire, and a receipt from the tire repair shop as proof of what happened. None of this seemed to matter. As a physician myself, I understand the importance of respecting a practice's time and policies. However, I would never treat a patient this way in the face of clear, documented extenuating circumstances. This situation felt less like a misunderstanding and more like a rigid policy being enforced without any consideration for the circumstances. Experiences like this make it difficult to support a business that appears unwilling to extend basic understanding to its clients. I hoped that they would choose to make this right, but they chose to lose business instead.

When our insurance changed last year, I subsequently found this lovely practice in Hinsdale. I saw…read moreDr. Rachel Bognet. She has been fantastic! For years I was taking my daughters to a well known, local, highly recommended dermatologist who was unable to clear their simple acne. Dr. Bognet immediately had numerous options available which had never been presented elsewhere! Within a week of seeing Dr. Bognet, my girls' faces were clear. (Interestingly, they each had different types of acne, which required entirely different treatments.) I wish I had found her sooner! Similarly, I struggled with a small wart near my fingernail. The prior dermatologist's years of treatments did not eliminate the problem. Dr. Bognet to the rescue. She treated and eliminated the stubborn wart the first time! She is amazing! Over the last year, she has successfully treated a variety of skin ailments presented by my five family members. Additionally, her medical technician, Kyle, is fantastic. My daughter went off to college and needed continuation of care in a small rural town out of state. Kyle spent hours over multiple phone calls working with the not-so-up-to-date rural provider. She was SO helpful and an absolute gem!

I've tried calling for 2 weeks to get an appointment--trying to make the appointment online but it…read moretells you on the website you must call to make a new patient appointment, so then I call but the recording says to make the appointment online. So frustrating. I have left 2 voicemails and 2 email inquiries. I've also randomly received texts from them asking for my information but then they ultimately tell me to call for my appointment and so the confusion continues. I've given up and I'll go elsewhere. I can only imagine what it's like with billing and communication once you're an actual patient.

If you are looking for Andrea, who worked at Bluemercury in Hinsdale, well, she has opened her own…read moreSpa upstairs at 52 S. Washington (above Green Goddess store). I have been a regular customer of Andrea's for my Brows for a long time. Today I visited her new premises and had my brows tinted and shaped. She does a wonderful job and today I realized that she spent twice as much time on my brows than she did at her other job. Bluemercury scheduled clients every 15 minutes, and I always felt rushed. I will be a regular client in her new premises which is just beautiful, quiet, comfortable and relaxing.

Best facial ever ! Andrea really understands what sensitive skin needs. My skin has never looked…read morebetter . I've always had sensitivity after ANY waxing service but since visiting Andrea I can finally wax again . VERY relaxing atmosphere and the best services around. You can't go wrong ! Book ahead of time . She can really book up fast.

Liliana is truly the best! I have struggled with my skin for years but her advice for ways to…read morechange my routine had truly eradicated all of my skin woes. She is a true expert at skincare. She is also simply a wonderful human who really believes in making her clients feel their best. She even donated her time and her products to a teenager in need who couldn't afford her services. She's the best esthetician I have ever been too!

Amazing service! I loved the vibe! Maria did an excellent job on my eyebrows definitely coming backread more

Came here for a facial on my birthday. I am pregnant so Jenni recommended the enzyme and oxygen…read morefacial. Jenni was very kind and knowledgeable and sent me home with some samples of the products we used. The space is clean and calming. It was easy to book an appointment online.

I've had both a HydraFacial and Procell treatment with Jenni, and my skin has honestly never felt…read morebetter. She's professional, knowledgeable, and really takes the time to understand your skin and explain the process. The space is clean and comfortable, and the whole experience is super relaxing. Definitely recommend if you're looking for quality skincare with someone who truly knows what they're doing.

I recently signed up for a starter membership after receiving a promotional email and text message…read moreabout the March Madness offer. My facial itself was average -- the esthetician was kind and knowledgable. Unfortunately, the experience at checkout was extremely disappointing. When I asked about the promotion that prompted me to sign up, neither the associate nor the manager were familiar with it. I pulled up the promotional email and explained that it was the reason I joined the membership. The manager initially agreed to honor it, but after calling another manager she came back and said the promotion only applied to memberships purchased in-store. The issue is that this restriction is not stated anywhere in the promotional email or on the website, which I showed them. Despite that, they refused to honor the promotion. What was most frustrating was the complete lack of effort to resolve the situation. I had already scheduled my next three appointments because I was excited to become a member, but when I explained that this experience was making me reconsider my membership, I was simply handed an email address and told to cancel if I wanted to. For a brand-new customer, the lack of understanding about promotions and the dismissive response from management left a really poor first impression and I won't be back.

Had an amazing facial (I used classpass to schedule the first one) and I will absolutely be booking…read moreagain. Hailey was my esthetician. Highly recommend!

This review is for Amy F and Christine S. They are phenomenal. I am very picky with who I trust…read morewith my face, and Amy has been my injector for a while now. I'm so thankful I found someone who knows how to be honest about the treatments that will and won't work for me, and makes sure I look like the best version of myself. She's also very upfront about any possible side effects, so I am always prepared with what to expect, although I am yet to have any issues after any treatment. Amy is meticulous and a perfectionist, and I wouldn't settle for anything less when it comes to my face. It also helps that she is the absolute sweetest soul with the best personality! Amy is regularly booked far out, and she's 1000% worth the wait. I have been seeing Christine for facials and microneedling, and am getting for my first halo. Like Amy, Christine is fabulous and my absolute go-to. We're on a pre-wedding plan for me, and she has made my skin and texture look so much better already! Christine also has sweetest personality, which is an added cherry on top of her great work.

I've been seeing Amy for years now for injections. I completely trust her to give me honest advice…read moreto achieve the look of "me" but refreshed and rested. I've never once had an issue with anything looking off. I look forward to seeing her every time I have an appointment!