I went there yesterday looking for an item for my car and didn't find it, but Charles led me in the…read moreright direction to find it. He is always very kind and helpful. He went out of his way to get a spot off of my car. It was something he certainly didn't have to do, but I truly appreciated it. I recommend this business for whatever automotive service you need.

My sunroof was stuck open, and I was not sure I was going to have it fixed after the quote I…read morereceived from the dealership. I took my car to Charles County Auto Body, and they gave me a great estimate for the work. Not only did they do a fantastic job, but they were very honest and saved me another $600 from their initial estimate. Highly recommend!!

Horrible customer service took two trys and still my car wasn't fixed properly excuses are the only…read morething they are good at the attitude from the women in the front is just horrid as you can read from other reviewers... the price was the only thing I can give to these people they were the cheapest around which makes sense now seeing the work they did and again the attitude from the woman in the front is just awful

Took our 2002 Cadillac there to get the hood painted at a cost of 700 dollars, looked great when we…read morepicked it up but after one week you could see all the scratches under the paint. Went back immediately the lady at the counter had one of the guys come and look at it he said he could wet sand it and it would be fine. The lady at the counter says if the problem comes back there is nothing we can do. Well once again,picked up the truck looked great but now all the scratches are back. Seems like she knew that the we sanding wasn't going too work. Whatever you do don't use this body shop very disappointing.

Our Service King experience:…read more I had the unfortunate experience of being in an auto accident through no fault of my own. I thought our truck was damaged but drivable. The insurance company set up an appointment with Service King for an estimate on the damages. Stephanie was our Service Advisor and was approachable, professional, and thorough from the start! Immediately she recognized that it was not safe to drive our truck. She didn't hesitate to make the necessary calls to get us into a rental vehicle immediately. Over the days that followed Stephanie kept us informed on the progress of our estimate. She knew how we valued our vehicle and truly hoped it could be fixed. The numbers were tight but the insurance company gave the nod and the tear down began. That's when Stephanie had to call us with the sad sad news. There was more damage than what could have been determined with the initial estimate. Now we were beyond value and the insurance company was sure to total our vehicle. Stephanie was timely in very way. She never left us feeling like we were forgotten or on the bottom of her list of jobs. It's not every day that we face losing a vehicle that we rely on so much - almost like a member of the family. She got that. When we arrived to remove our personal belongings and saw our truck for the last time it was like attending a wake and I got emotional. She understood. She also made sure we didn't miss anything in the mess of frustration and emotion. Stephanie was both a pro and a friend. She was efficient and timely. She was attentive to the details of her job and of the human condition. Thank you Service King and thank you Stephanie!! ~ Tammy and Peter Vietti

Warning warning, don't take your vehicle here they will damage your vehicle and look for any reason…read morenot to cover it they put a scratch on my car, even with the proof they had still refused to make it right as bright silver as it was, they still refused to cover it

Had an appointment to have car fixed. I showed up with a ride home and they told me that they could…read morenot take my car. They already had insurance estimate but the guy Ryan that I was working with was no longer there. He just called me last week and made the appointment. They also said that two service techs had quit. What a waste of time. They told me that they did not know when they could fix it. I am taking my car elsewhere. Poorly run!

DO NOT GO. Had my car fixed after being hit by a deer. Kept changing when the car would be done…read more Then lost the key to the car and refuse to acknowledge that there in the wrong.