I went to this nursery twice in 2013/2014. They are very friendly, have a great selection of native…read moreplants at very reasonable prices. The plants were small and so matured in 2015. I will go back again.

I had three problems with this nursery this year. Pre ordered plants that had not germinated,…read morepreordered plants that weren't delivered and seeds that were given that never got sown or delivered. I won't be going back.

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Caravelle lighting is an old hidden gem that has been around forever. Knowledgeable staff on all…read moreyour lighting needs. The lady that works there needs to smile more the owners wife.

I have a 50+ year old mid-century lamp that had been through a lot and took in to get it rewired…read more It's back to what it was 50 years ago and more. They found it had an extra place in the lamp for a night light and added it just to be nice. This will be my go-to for lamps. Also bought a new shade.

Mario, Richard, and Frankie were very helpful and knowledgeable while we were choosing and…read morepurchasing trees and shrubs for our yard and around new construction. Somehow along the way it was not communicated that the beds need to be defined and established before the planting began. Eleazar and Arturo called Richard and he came right out to give us the estimate for cutting the beds and it was completed within an hour and all of the planting was completed. We could not be more happy with the results. Pictures coming soon!

They are very knowledgeable in helping with trees and shrubs that fit into different spaces.read more

Stopped here last year on our way home from the McHenry farm tour. Well organized, maintained, farm…read morestand with great selection of gourds, squash, and pumpkins. Produce was straight from the fields and priced great compared to other farms around which were overpriced. Very helpful and friendly owners, that helped with loading a large gourd into my car.

Family run farm-stand that has a little bit of everything for your Fall decorating. Quality…read moreproduce, at a "won't break the bank price point".

Great selection of Koi and water plants definitely worth stopping and taking a look. Customer…read moreservice is great.

Nice choice of aquatic plants very helpful staff. We didn't need any fish at this time but if we…read moredo we will be back. Liked what I saw. Dan & Karen H. .

Well I tried to buy soil... $42 a yard you would think that I would get pulverized screened…read moresoil.... nope I got weeds, huge rocks and blocks of soil... see the pic... thats what I got... that huge piece of concrete is about 12" x 8"... omg.. thats right .. there was screening or pulverizing... I would go to another place for top soil... now the reason why I gave them a 2 was that I did speak to the manager and she gave me a half off discount on my next yard... but that soil was the same as the original... I know they were short on soil but then charge less and do not say it's pulverized.... thats shameful. !!!

Horrible experience with Breezy Hill. Had a landscaping project done last year by a professional…read morecontractor. Chose Breezy Hill for the perennials due to proximity to my home in Salem Lakes. Spent over $1,000 on a variety of rose bushes, shrubs, etc. Landscapers planted them, installed the weed barrier, and landscaping stones as is customary last July. Everything looked great and I was a happy camper for a few months. 2026 rolls around, and nearly half the perennials that we purchased were completely dead. They did not survive the winter. I took pictures, emailed Pam at Breezy Hill to see what they could do. Here is her response: Hi Mike, Thanks for sending these pictures. As you know we do not warranty cash & carry items and actually never warranted Perennials at all. We are confident they are healthy when they leave our care since we are all gardeners here, but overwintering is our biggest challenge with our very volatile and extreme temperature fluctuations. The way to ensure best results for this is to remove all stone from their vicinity and mulch instead, which moderates and insulates temperature and moisture for our plants, much as would occur in nature with plant debris forming the mulch layer. Stone does the opposite of this causing even worse fluctuations while also cutting off oxygen and sometimes water to the roots. If there is landscape fabric under the stone that should also be removed since that makes even worse conditions for the plants, e.g. no oxygen or water to the roots, sours and compacts the soil. I'm here to help with more suggestions any time today, July 4 until 7:00, July 5 10-4:00, July 6 after about 2:00-7, July 7 9-6. Thanks, Pam No offer to refund or replace even a portion of the plants, no offer to sell replacements at her cost or at a discount, NOTHING. Needless to say, I won't ever be going back, and I live just around the corner. Do not recommend.

WAS nice, used to enjoy going there...had a great mix of arts n crafts! Sadly it has closed , I was…read morevery upset