usually my rate is a 5 stars but today dr.Carrie Byrd was out for emergency and had to meet with…read moredr.Paige and got so disappointed. I didn't appreciate this visit at all and wouldn't recommend anyone to have an appointment for skin check up with anyone but dr.Carrie Byrd.

Caring. Compassionate. Very thorough. Extremely friendly. So glad I chose this facility.read more

Not a friendly doctor..... If you don't do what she recommends she isn't very happy about it…read more Definitely not a doctor for people on a budget or looking for options that aren't sky high in price.

Dr Fichtel is so wonderful! She's an incredibly skilled injector, plus she's SO kind and the whole…read moreoffice experience is really lovely. I have gone to dr Fichtel for Botox and filler many times and every time it looks so great. She's also very conservative so you never look overdone. That said, I feel like she really makes 1 vial stretch so I get a lot of bang for my buck. Can't recommend enough!

I had my first ever visit at Stones River Dermatology office in Murfreesboro on 11/20/24. A small…read moregrowth on my chest was found and shaved off that day and sent out to lab for biopsy. On Monday, 11/25, I started calling the office and leaving voice messages requesting my results. My calls were never returned until 12/9. Unfortunatel, I was told I had a squamous cell cancer that needed to be removed. My appointment for excision was scheduled and performed on 12/16. I was also given an appointment for removal of stitches for 1/6/25. They would also let me know on the 6th how my margins looked so I would know if they got it all. Stitches were removed on 1/6. Unfortunately, they had not yet received results from lab. (Three weeks after surgery.) Again, I started calling the office on 1/9 to find out my results. Again, I had to leave voicemails at the office on multiple days - with no return call. Finally ... I received a call back from Danielle on 1/16. She called the Pathology lab herself and found out that my margins were clear. Thank goodness. My "far from glowing" review is due to lack of communication from this office. Multiple unanswered voice messages are unacceptable. Especially when I'm requesting results regarding skin cancer. It was mentioned to me that my calls were not returned expeditiously due to everything happening during the holidays. I might accept that excuse if I was just checking on my Vitamin D levels.

Absolutely the best dermatology office around. Very…read morepersonalable, professional and cares about their patients.

I had an appointment 5 years ago and left the following review. Recently started receiving texts…read moreand voicemails stating "that their records indicate that it's time for my next skin exam." I'm not sure why they started frequently contacting me after my bad experience 5 years ago. I decided to look up my review and noticed it was gone from their Yelp site. I didn't realize companies could remove bad reviews. So I copied and pasted my review from 5 years ago. This company is more concerned about the money than the patient. Was referred to Dr. Pena for Mohs surgery and only went there because they told me that had availability in September.My records and pictures were sent and they were the only Mohs surgery place that needed me to come in and redo my appointment that I had with the referring physician. After waiting 50 minutes in the waiting room, the nurse called me back, took a picture (she acknowledged that they had received the picture from my referring doctor but said that way they wouldn't have to pull up the file) and asked if I was told about the procedure. I responded yes. She then checked and informed me that the earliest appointment was in December. Large bill for a 5 minute appointment considering they had all my information and I had to wait 50 minutes to even be seen.

Terrible for injections. The doctor Used too much and now I have a deposit of filler resulting in a…read morelarge white area the size of a quarter under my eye for over a year now. They were not very apologetic nor did they offer any recourse for their negligent actions. Devastated and angry.

I arrived 10 minutes after my scheduled time. Upon arrival, I was informed by the receptionist that…read moreRachel had left early for the day simply because she "wanted to." According to their stated policies, appointments may be rescheduled only when patients arrive 15 minutes or more past their scheduled time. I was well within this allowance. This situation is particularly frustrating as I had specifically left work early and drove 35 minutes to reach the practice. Having a provider arbitrarily decide to end their day early, in direct contradiction to policies, is unprofessional and shows a concerning disregard for patients' time and circumstances.

Dr. Gelbard is great! I had very little wait time for her to come in the room. She does my annual…read moreskin assessment and she sees me in between skin assessments.

rude front desk staff, keep messing up rescheduled appointments and blaming patients ... moving to…read morea different provider , and would not recommend this practice

I was referred here by a hair client. Her Botox is always perfect and since the lady I normally use…read morewasn't doing fillers I decided to try them out. I went to Kristie Bucher at Pinnacle. Went in for filler in my chin. I sent pictures to her cell prior to my appointment. She stated that yes she could take care of it with filler. When I got there I showed her my concerns around my chin and lip. She proceeds to do filler. I then decided that I wanted to plump up my lips a lil as well. The filler was $600 and the lil bit of lip filler (which was a touch up syringe was $395). So after leaving I was super sore super swollen. Out of all the years I've been doing fillers this was by far the worst soreness and swollen I've ever been. But i just was like ok it's just cause I've not done it in awhile. So after a week I did not notice no difference what so ever. I had it done May 26th (Tuesday). On June 1st (Monday) almost exactly 7 days, I messaged her cell number showing pictures from day of before filler and after on June 1. I showed her there was NO difference. I didn't hear anything back, and was later told she dropped her phone in the lake. On June 10 I texted her yet again explaining I've contacted the office and left messages as they were busy with others but I have not received any correspondence back. At that time she texted back asking me when my follow up appt was. I explained I was never given one. Within 10 mins I had her nurse calling apologizing and setting me up a appt. So today I go in June 18th 2020 so that she could see there was no difference. So she came in took 3 pictures and then shows me ONLY 1 of my after pictures from May 26 beside ONLY 1 present picture taken today June 18th. THE PRESENT PICTURE TODAY WAS TOTALLY DIFFERENT you could tell it had been softened, brightness was different it was no where like the other picture. I was put in a CONSIDERABLY larger room with WAY MORE LIGHTS. She said that she can see how much softer it looks. As I'm not rich but I'm not poor either but I work hard as hell for my money and when I spend it I expect to see what I paid for. So I held my tongue as at this point I'm extremely upset. She said well I'm sorry you don't see it. She then went to door, and said " So you don't see no softness at all?" I stated no and she said well I'm sorry. There was no have a good day, would you like to speak with someone else NOTHING! She took absolutely ZERO accountability, nor the fact she thought I'd fall for that EDITED present picture she took. This was a horrible experience and If your looking for a GOOD nurse to do your fillers and Botox- ID DEFINITELY SHOP MORE AND NOT WASTE YOUR TIME HERE!!!! You can see TRUE pictures NON EDITED below. NOW PLEASE NOTE IM VERY AWARE OF MY SUN DAMAGE, MY WRINKLES, MY AGING. But I also know when someone is lying cause pictures don't lie ESPECIALLY ones that aren't altered or taken in room with totally different lighting. This place is a TRUE rip off! Don't waste your money or time!!! My thing is ACCEPT ACCOUNTABILITY FOR WHAT YOU DIDNT DO, WHAT IS OBVIOUS AND NOT FILTER OR SOFTEN A PICTURE TO MAKE ME BELIEVE SOMETHING THAT I KNOW AND HAVE PICTURES TO PROVE IT!!!

I tried calling another dermatology group but couldn't get through…read more I call Franklin dermatology and got through right away. I had a spot where I was concerned about. They got me in two days later. I was back in an exam room within 5 minutes of walking in the door. Connor and Dr. Navarro were amazing and took great care of me. The whole appointment took 30 minutes. I highly recommend them.

Franklin Dermatology is a long time provider and staple in the Nashville community for all things…read moreDermatology...and they are apparently pretty good at what they do based off all the accolades and awards visible through out the waiting room and office. I recently had my first visit with Dr. Starnes and it was a great experience. She was very kind, knowledgeable and easy to talk to. All the staff that I encountered from check in to check out were friendly and professional. The office itself is spacious, clean and buzzing with activity. Overall, the visit was great. Happy to say that Franklin Dermatology is my go-to provider now!

The visit was fantastic. First time I've had this good of a medical appointment in..... i don't…read moreknow how long. Reminded me of a few things I want to take back to my practice to improve patient experience. Procedure was painless and easy. The doctor was extremely competent and kind. 10/10

There isn't a day that goes by that I don't regret seeing Dr. Mishra. Let me start by saying that…read morehe seems like a pleasant enough person -- but in my opinion, he has no business practicing medicine. I decided to visit him after reading numerous positive reviews online. Unfortunately, my experience was the exact opposite. It left me depressed, distressed, and possibly scarred for life. To his credit, Dr. Mishra does communicate with patients via text message -- a level of accessibility I've rarely seen from a doctor. While that might seem like good customer service, it means little when the quality of care is dangerously subpar. I went to him for a simple inflamed pimple on my neck. I left with a hole in my skin that may never heal -- the direct result of his incompetence. He injected my neck with an excessive dose of Kenalog, a steroid used to reduce inflammation. Over a month later, I'm left with a red indentation in my neck caused by his heavy-handed approach. Another dermatologist has since confirmed that the damage was caused by an overdosage of Kenalog. To make matters worse, Dr. Mishra tried to gaslight me -- insisting that the visible dent wasn't from his injection, even though he administered 2.5 mg of Kenalog. That's roughly two and a half times the recommended dosage for the neck area, according to multiple medical sources. Visit him at your own peril.

My first time at a dermatologist and I was nervous. The staff was super friendly and helpful. They…read morewere fast and concise. They also had samples in the office so that's a plus. Super clean and I liked the people that helped me!

I admit initially i was not thrilled about having to essentially pay in advance the estimated copay…read morefor my Medicare. I needed a skin cancer removed. Now that the procedure is done I am thrilled with everything Rivergate did. The staff was awesome, the Dr is skilled and did a great job. I highly recommend.