This family owned business seems to have forgotten the meaning of customer service. I went in to…read morefind a digital lock. The person working the upstairs counter couldn't be bothered to direct me to where the item was, and his attitude was beyond rude. When I asked if Alpers could install a lock the counter person without looking up gave a snarky "we don't do handyman work" as a response. I'll think twice before going back to Alpers, and will first choose Ace Hardware, or even Home Depot.

This place has really gone downhill. Spent nearly 3k on a green egg set up with them coming out of…read morethe pandemic in '21 and was told by Adam, the owner, that I'd have coupons to redeem/slash store credit. No mention was made of how they'd arrive or them expiring. Time passed before I had a chance to go back and he showed no interest at all in honoring what he'd told me and wasn't apologetic in the least. Got home and asked my Mom if she'd had any issues with me and she told me a story about a recent visit where she needed help identifying a lightbulb that needed replacing. She enlisted the of the sales woman, who asked her "What do I look like, a psychic?" Go to this store if you want to be belittled and treated poorly.

I rarely leave reviews, but I had an unpleasant experience at that I feel is worth sharing. When I…read morewalked in, I was expecting the typical helpful service you'd get at a local hardware store. Unfortunately, the staff was far from welcoming. Instead of being helpful, they made me feel like I was inconveniencing them. I understand that everyone can have an off day, but the lack of basic customer service here was really disappointing. If customer service is important to you, I'd recommend looking elsewhere.

i'm tired of seeing management treat their employees like dog sh**. i walked in to ask for a torque…read morewrench and the obviously NEW EMPLOYEE brought me to torx wrenches.. honest mistake and i didn't mind so when they went to ask their employer/ superior what i was talking about the employer/ superior (who i believe is one of the owners maybe? because she's there everytime i stop in) gave them a crazy rude attitude then told them "show him where the ratchets are and leave me alone" in front of me with out realizing i was there.. to make things worse, when they did realize i was there she came out from her corner and rubbed the guy on the shoulders and made a cringe attempt at covering up the situation - claiming something like "oh new hire, he'll get it soon" and tried talking to me in a wildly different and more positive tone. i told her she should treat the guy nicer and instead of taking responsibility she said "no no that was nice it's ok." absolutely disgusting. i hope that kid quits and finds a better employer for their owner integrity. i will never patronize this business again... and this is coming from someone who is a business owner/ contractor of 17 years and knows what it's like to have employees. if you need a hardware store in port go to alpers or anywhere else besides here.

None of the stores had it in stock so I ordered online and received confirmation email for pickup…read more Drove 30 min to pick up only to be told that someone might have sold the item, promptly cancelling the order. No apologies but a quick cancellation. Never again

It's great that this store is open on Sunday until 6 pm. We were working on installing a faucet in…read morea kitchen, and I needed an extension to the hot water line. Cost is average in price.

This a large, well-organized hardware store with two floors and with storage (for things like…read moregarden supplies and equipment) in the back. When you walk in, the friendly staff welcomes you and is available to provide help. There are some items they will not have in stock, but for most hardware and gardening items for apartment, house, or office maintenance, they have a good selection.

Parking is easy. When you walk in, you are met with a huge selection of doorknobs...etc. my husband…read moreand I were looking for a door knocker (we needed something immediately) and asked for help. The store clerk who was behind the desk was very rude. No greeting.... he stood there, ignoring our existence for as long as he could. We said excuse me and he turns around until we were forced to walk away. So awkward. When he came back, we walked up to him again and asked for assistance. Finally he said something useful. The only reason why I gave an extra star was because of the second person who helped us. He was much more cordial. It was just too bad they had a small selection, things that were discontinued...etc. We didn't have a spending limit either. Anyways, we found exactly what we needed/wanted elsewhere.

First - the positive. This showroom has many door knobs and related hardware on display. You can…read moresee various brands and get a good look and feel of the hardware before purchase. In terms of service, you're at the right place if you want single yes or no answers. Staff members are snobby and offer zero help or interest to do business. In summary - use this showroom to see what you really want and buy the hardware else where!! Below is a dialogue I'd with them if you're interested: Me: Hi, is there a line to get some help (as there were a few people at the store on a Saturday afternoon) Staff (man with grey hair to his neck): Yeah Me: I've a privacy lock I think it is an old Baldwin (showed it) Staff: No. Me: Right. I'm not sure if it is an old Baldwin. Do you happen to have anything similar at the store as I'm trying to match it? Staff: No.

I've long been a customer of Walbaum's on First Avenue. They are fast, courteous and professional…read more That is why I come back often.

Thought I was locked out of my apt. Told me it would cost $400 to get me in. Walked up 4 blocks to…read moremy building. He turned the knob and it opened. It was never locked. he didn't do any work. Insisted I pay the $400. I offered him $200. Wouldn't leave. Blocked my door with his foot. I was alone and my safety was at risk. After about a 1/2 hour, I gave him my credit card so he would leave. I immediately called the cc company to dispute the charge. DO NOT EVER USE THEM! I was scared this guy was going to attack me! HORRIBLE EXPERIENCE!

I went to get a window shade for my bathroom. I provided the measurements, and it was cut like…read moresomeone did it in the dark. It looks awful and I'm glad it was under $10. The whole shade was cut in a messy, jagged manner. The stick at the bottom was also cut jaggedly and not secured, as shown in my picture. If I wasn't in such a rush and knew that this is the type of work they do, I would've inspected it closely before paying and rushing out.

I have known about and utilized this hardware store for over 30 years. I have never had any issues…read morewith their service or their items. It was because of Mickey, Jeff, and the rest of their staff that I was able to incorporate wrought iron to the windows, doors, screen doors, railings, and steps of my home in The Bronx. Even gate surrounding the entire property. When it was all done. I stood there and cried. I had lived in that home since I was 11 yrs old, and never had it looked that magnificent. I was locked in my apartment one day after a delivery came. It was a Sunday afternoon and everyone was closed. The delivery person was locked in with us. I called Stargate and Lock, Mickey picked up; I told him my dilemma; he sent Jeff. We were out and with a new more secure lock in a matter of minutes. I highly recommend Stargate and lock to anyone in need of professional locksmith, iron construction, or simply hardware services.