10 out of 10 Professional…read moreSuper communicative during the entire process Great price Job completed in a much quicker timeframe than other estimates Window looks great Trent was the absolute best. HIGHLY recommend this company!

Trent from Aeromass Glass (512-968-4047) is excellent! He is…read moreprofessional, always on time, friendly, and easy to work with. His communication is great from start to finish, as he keeps you well informed throughout the process. Trent takes real pride in his work and truly cares about his customers. He is knowledgeable and does outstanding work. We highly recommend Trent and Aeromass Glass for quality glass work and great service. Thank you, Trent, for making the process so easy and enjoyable!

Michael Kugler and his team are prompt, professional, and offered the best value of any of the…read moreglass/widow repair and installations companies that I quoted. The tech today adjusted my shower door they installed over a year ago in minutes with no charge! He also gave me good advice on my aging Marvin windows and provided a quote for changing out one of them that was very reasonable. Great team, great value!

Every time I've had them quote they have come in very high compared to other quotes and I've had…read morepoor customer service experiences with the front desk. Ultimately we went with other vendors who were more affordable and polite and respectful. This company has literally lost our business because of bad attitudes.

I had a fantastic experience with Alpha Glass and Mirrors. Cristian was incredibly easy to work…read morewith from the start--responsive, professional, and straightforward. He provided a very fair quote and clearly walked me through all the available options without any pressure or upselling, which I really appreciated. On installation day, he showed up right on time and got to work immediately. The installation of my gym mirror was done quickly, efficiently, and with great attention to detail. The final result looks excellent and completely elevates my space. Cristian made the entire process smooth and stress-free. I've saved his number and won't hesitate to call him again for any future glass or mirror needs. Highly recommend him to anyone looking for reliable, high-quality work.

Called for an estimate and was given a time for that day, I was pretty happy about that till they…read morecalled and said they had to reschedule as he was running behind.....understandable no big deal we settled on two days later with an arrival window between 8-9am which I texted to verify the afternoon before and was told "we are good to go tomorrow morning" its now 9:45 and no one has shown up...called or sent a text! I'll give someone a second chance but NOT a third....I will be looking for a different company to give my business to! Why is it so hard to get a business to do the right thing? Disgusted in HSB

A Balanced Review of Old Soul Windows & Doors…read more Summary: I'd recommend Old Soul Windows & Doors with eyes open. The product is excellent, the installation quality is high, and Greg is a straight shooter. The operational rough edges are real but not dealbreakers. After getting proposals from three window replacement companies in the Austin area, I chose Old Soul Windows & Doors primarily because I was dealing directly with the owner, Greg, not a sales bureaucracy. They're local, and they offered a superior installation. The bids across all three companies were similar, which gave me confidence that I was in the right ballpark. Old Soul sent Chuck, a senior project manager with serious construction experience, to measure all the windows. I appreciated that they took responsibility for correct measurements and fit and finish. Greg and his team were upfront about lead times, and when I needed to delay installation due to my dog's surgery, they were genuinely accommodating. The installation quality was excellent. The crew was meticulous and respectful -- booties on shoes, furniture covered, lamps moved to the floor. The windows themselves are wonderful, and the solar screens are a standout. Two weeks in, I love them. On the other hand, at least one proposal revision missed the mark significantly and was blamed on an assistant. Some automated texts made little sense and felt premature for the scale of the business. And the installation week was bumpy -- three delays before they started, staffing inconsistencies acknowledged by the project manager himself, late nights, an unplanned Saturday, and a different crew for the door installation. It got done, but not smoothly.

We have a modern home and were seeking beautiful expansive windows with natural light - but we also…read moreneeded energy efficiency given our hot summers. Keep the AC bills low - and the natural light high. I've been burned by contractors in the past - so being able to trust the project will get done with a high quality finished product was really important to me. This is the exterior of our home so shoddy work is just not acceptable. The team at Old Soul understood the aesthetic I was going for. Showed up on time, communicated expectations of timeline, guided my choices and delivered the final installation when they said they would. The team were friendly, communicative and I think their pricing was fair too. The installation team were also very professional and completed the installation with care. I have already recommended them to some of my friends and family in the Lakeway area. Hire local pro's like these folks.

Great job. Very happy with our extended patio. We love the fireplace. They took the time for…read moreeverything and finished with a beautiful job. We truly recommend! JP Exteriors, Inc. thank you to Noah Wagner.

I am updating the review to respond to the business's calculated misrepresentation of the facts and…read morean attempt to minimize severe, documented building code violations. For prospective customers reading this, here is the verified context: Fraudulently advertising yourselves as a "James Hardie Elite Preferred Contractor" to secure the job, only to systemically violate the manufacturer's strict installation guidelines, is not a "punch-list" oversight--it is deceptive marketing and a material breach of contract. Puncturing an internal PVC plumbing pipe, illegally wrapping it in black duct tape, and immediately hiding it behind the new siding is not a 'punch-list' item - it is active fraudulent concealment. The 'Fraudulent' Financing: We authorized the payment because they claimed to follow actively concealed the duct-taped plumbing. Inducing a customer to authorize a loan by hiding severe damage is the legal definition of fraudulent concealment. Contradictory Public Statements & The BBB Complaint: JP Exteriors is using public platforms to feign cooperation. On our active BBB complaint, they claim they are waiting for our independent inspection report before taking action. However, their own written record proves they inspected the property themselves on June 11th and issued a superficial patching offer on June 22nd. The very next day, they explicitly stated in writing they were not willing to expand their scope to a full replacement, formally refusing to cure the hidden defects before our third-party inspection was even conducted on June 24th. The 42-page independent inspection report, which we received on June 29, definitively confirms that the widespread, concealed code violations and structural deficiencies cannot be resolved through superficial patching. The report details systemic failures, including improperly installed weather-resistant barriers, missing flashings, overdriven fasteners, damaged boards, unsealed wall penetrations, and an internal PVC plumbing pipe that was punctured by a fastener and actively concealed with black duct tape. The Manufacturer's Involvement: James Hardie is indeed involved, to the extent that the manufacturer offered to provide free replacement materials to JP Exteriors so they could execute a proper rework. JP Exteriors leadership actively refused this offer. We stand entirely by our documented evidence, our 42-page forensic inspection report, and our active fraud dispute with the Texas Attorney General's Consumer Protection Division. The video proof of punctured plumbing remain on this review.

We had 40 year old windows replaced in May. Austin Pro provided a competitive bid and had…read morepreviously replaced our roof and siding in 2024. Once again they did a great job in every aspect.

We contacted Austin Pro Siding as part of a comprehensive siding replacement project, as our…read morefiberboard siding was end-of-life and starting to really have problems that would have only gotten worse. Along the way, we also discovered that we needed to have the roof replaced, and so put that in the mix for a bid as well. We contacted six different companies, each of which brought a particular set of strengths and challenges. We chose Austin Pro based on a combination of factors: personalized attention to our project, comprehensive estimate and explanation of each line item, and ability to get the project done on a timeline that worked for us. We chose to have the house re-sided with Hardie Plank, painted with Sherwin-Williams paint, and re-shingled the roof with GAF shingles. It's easy to get overwhelmed by the process of basically re-doing the entire house, especially when insurance companies come into play. To that end, everyone at Austin Pro was first rate. Before we even settled on a contractor, Paul, our project manager, walked me through the intricacies of the process, and spent probably more time than he wanted explaining how things would go, and what options we had. The bid was competitive, and the line-by-line items on the original bid made it easy to see what was going to be done, and what materials were going to be used. He was patient and courteous and flexible, and was also able to speak to us in a way that didn't make things even more confusing. Kevin was the siding project lead, and though we never met in person, I felt comfortable that he had our best interests at heart as he got the crew on site, working fast and efficiently to remove and replace the siding. He even called in the middle of the siding job to tell us that we didn't need something we thought we would, saving us money that we could then use for add-ons we didn't originally budget for. The siding install and siding paint was done beyond our initial expectations, with nice touches like window framing and utility box framing that I didn't even know we needed but now look perfect. We had the back door repainted as well as our front balcony and pillars, and the end result is fantastic. It really was done to the point where it looks like a brand new house, and not one built in the early 1990s. Paul was back on site for the roofing job, and the roofers did a great job removing and replacing the shingles and skylight with new materials, on a roof that is exceptionally steep and challenging. They had the entire project done in only two days, and it looks fantastic. Finally, Garrett came by to do the final walk-through and punch list check-off, and was a real pleasure to interact with. He fulfilled all the items on the list, at least the ones he could do on his own, and did so in a friendly, courteous, and extremely efficient manner. All in all, Austin Pro lived up to their name and to their reputation. It is possible to find a company that can do your big jobs for less, but I am not sure you could find one that could do it better. They stand by their work with a quality assurance guarantee, and while I don't intend to need it, it's great that it's there.

Be warned: the previous owner has sold the business and most of the ratings prior to July 2022 are…read morenow out of date. I had used A&D several times under the previous owner, Mike Douglas. Mike was one of those masters of both window repair and running a business. He was the kind of guy who you would come out to replace a broken window and while he was there, he would check all of the windows in your home. While he was checking the windows, he would do minor adjustments as part of the service. He would give you an estimate and he would show up o time and deliver on time and on budget, as promised. Since Mike sold the business in July, the service has declined. The new owner seems to know about windows but he's struggling at running a business. He seems disorganized. Calls aren't returned. Emails aren't returned. Promised dates are missed without explanation or communication. A growing business needs someone to answer phones, schedule workers and attend to details in order to maintain customers. Hopefully, the new owner is still learning to juggle being a worker and being a business owner and things will improve. In the meantime, read the previous reviews 4 star and 5 star reviews with the knowledge those are ratings on the previous owner.

Horrible experience! I would avoid this company. They ruined our picture window and have offered no…read moreresolution, essentially blowing us off hoping we will quit asking for them to fix the mess they left us with. All we needed was a corner window sealed, and A and D did damage to the window and ruined the window film. I've been asking for them to fix it for months with no attempt by them to rectify their poor work. They have scheduled to repair and never show up and never contacted us to cancel. Pathetic business standards. Message me for more pictures if you want to see how terrible their work was.

I had all my windows at my home replaced by Hardy Windows. The entire experience from start to…read morefinish was excellent and efficient. Joel and his team were awesome to work with. I highly recommend this company. Along with having beautiful new windows, I have also noticed that my A/C is not having to work so hard! Thanks Hardy Windows!

We are so pleased with our new windows! The price Adam quoted was great and the installers did a…read morefantastic job. Our house was built in 1987 so to have new updated windows is amazing! I definitely recommend Hardy Windows.

A neighbor recommended them and I called for a quote. Trey came out and did some measurements and…read moregave me a quote. The following week, his son came out to install them. He did a terrific job and really took his time. He finished 6 windows in about 4 hours. Cleaned up afterwards too. I would definitely use them again.

Poor communication, unresponsive. Asked for pictures and never sent a reply. Have two other…read morecompanies lined up to come give quotes now. Wanted to stay local and give him the business but oh well haha