Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Jet Plumbing is the absolute best! Our toilet wasn't filling last night and today he has it working…read moreperfectly by the time I got home! Tony is so responsive to our calls and he always gives a fair price and incredible quality work! Not only has he fixed our toilet in our older home, he has fixed our bathroom sink and even the ancient steam boiler and water tank in our basement that was a huge job! He came out in the coldest day of winter on his day off to do it. Tony is amazing! Always call Jet Plumbing!!

Highly recommend JET Plumbing. We hired JET Plumbing to…read moreremove and replace our old water heater. Tony, the owner and operator gave us top tier service. The things that stood out about our experience with JET Plumbing were the excellent workmanship, great communication and flexibility, integrity, helpfulness, kindness and overall positive attitude. Tony went above and beyond today exceeding our expectations of service! Excellent value! Thank you again, Tony!

We had Joe Abbate and his team at Joseph Abbate Plumbing & Heating Contractors install a new high…read moreefficiency boiler in our new house as part of the Energize CT heating loan program. Joe was excellent throughout the entire process. After speaking to over 10 other contractors, all of whom came out and gave me estimates ranging from $6000 through $14000, I was thoroughly impressed with Joe's professionalism and his attitude from the start. He was completely upfront about pricing, credits from manufacturers, anticipated labor time, etc. Where are other contractors were just trying to squeeze every last dime out of me I never got that impression from Joe. When it came to the actual work, Joe was able to coordinate around our schedule (as we were in the process of getting married and moving into the new house at the same time). The team he had working with him was excellent throughout the whole process as well. They were all extremely polite and professional and I had no concerns about leaving them in my house to get the necessary work done. I never saw them standing around with nothing to do and they were very respectful of our property. They even made sure that they cleaned up each and every day after they finished working, which was excellent, and definitely not something every company does. It's 5 months later and I still haven't found a single nail or piece of cut piping laying on the ground. The boiler that was put in works excellently, probably better than my initial expectations. He also removed the ancient boiler and oil tank that were there when we purchased the property. Once again, there were no issues with the removal and I love having the extra room in the basement. It has been 5 months since he installed the system and there has been two times when I have had a minor leak, and due to my fear of plumbing, I called Joe both times. On both occasions not only did Joe get back to me within the hour, he also arranged to have one of his guys out at my house the following morning. Both of the problems were relatively easy fixes and the individual was in and out of my house in under an hour on both occasions. I have nothing but high regards for Mr. Abbate and his company and would not hesitate to use them again.

My furnace broke right before the cold snap. They came out with a new furnace installed it in a…read moresnap with no issues. Everybody was so polite and so respectful explaining everything to me answering all my many questions. They were a blessing to me, even the young lady who answered the phone was so sweet and polite. and this meant so much more because I've been having an extremely rough year, been having a lot of Windows slammed in my face but Mr Abbate came to assess my furnace and he was so considerate and so empathetic and compared to everyone else I had been dealing with in the past few weeks, he considered how cold it was outside and how uncomfortable it must have been for me, and he made sure to get my furnace in, even though I'm pretty sure his schedule is extremely tight right now. He could have waited until after Christmas but he tried his best to get the work done for me right away, and for that I will be forever grateful. Joe Abbate plumbing and heating are the best, thank you so much.

Avoid this business--dishonest pricing and terrible service…read more I called at 5 PM on a Friday to get my sewer drain unclogged. I was quoted $378 plus a $200 weekend emergency fee. To save money, I told the dispatcher I would wait until Monday. She then offered to waive the $200 fee and send a technician out immediately. This turned out to be a bait-and-switch. They sent a technician without a vacuum truck, meaning he couldn't actually unclog the drain. Instead, he just cleaned a filter and charged me $168. If they had sent the correct truck in the first place, cleaning the filter would have been included in the original job price. It feels like they forced a dispatch just to trap me into paying a service fee, knowing they couldn't fix the actual problem. To make matters worse, the technician was incredibly unprofessional. He initially told me the visit would be $128, but after calling the office, he hiked the price to $168 and lied to my face, claiming he never said $128. He also seemed completely clueless and had to be walked through the basic steps of the job over the phone by his office. I paid the fee just to get him to leave and canceled any future service. I would give 0 stars if possible.

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

Great family, exceptional service, professional,…read moreoutstanding capabilities Excellent in all regards

I thought my plumbing issue was a simple flipped shower stopper. Alas, the old iron pipes in my…read more1928 house began to disintegrate as they tried to repair. Macca's team did a very good job and for the number of hours and men that worked on the problem, I beleive it was at a very fair price. Some people here have complained that the intial visit cost is high. I found Macca's was upfront about their fees. People need to keep in mind that to send a plumber for a first visit isn't cheap for the company. If you KNOW all you have is a clogged drain, then perhaps you're best off hiring some local handyman. But if your project becomes far more complicated, like mine did, you need a crew that knows what they're doing. Bob Macca worked with me to ensure the job got done and the Macca plumbers were polite & professional.

"Oh, when times get rough And friends just can't be found…read moreLike a bridge over troubled water I will lay me down" (Paul Simon) Let's be honest, if you own a house and you have some kind of trouble involving water, you're in a heap of trouble. Maybe you can't flush the toilet, or wash your hands, or take a shower, or do the laundry or wash the dishes, or stop a leak. In troubled times like those examples, you'd damn sure better have a good dependable plumber. Well, we found one. In the last 60 days, we've used Gilbert Plumbing four times as a key component in some remodeling work. 1) They disconnected and removed a sink/vanity and toilet from bathroom #1. 2) They repaired a pinhole leak in our main house supply line and added a safety shutoff valve. 3) After bathroom #1 had a new floor and walls, they connected a new sink/vanity and toilet. 4) They connected a new sink/vanity in bathroom #2. This install was a bit more complicated than the bathroom #1 install because the sink flange didn't line up with the old drain -there was a bit of an offset problem. Gilbert also installed a new garbage disposer to replace one that broke down. They always arrived promptly, worked quickly, and charged us reasonably for their work. Bathroom #3 is on the drawing board, and we'll use Gilbert to install a new sink and bring our 1972 shower up to the current building code.

He did a toilet repair for me and was fast, clean and reliable. His charge was reasonable. I will…read moreuse his services again.