I had NBS do some work for me a few years ago and they were perfectly fine. Back in the Spring I…read morehad another estimate done. I was told I would hear from them in a few days. 3 weeks later, still hadn't heard anything so I called, was put into the salesmans voice mail, left a message and never heard anything. If they didn't want the business at least have the courtesy to tell me so. This left a bad taste in my mouth and makes me wonder how reliable they are now.

Contacted Northern Basement System after downstairs flooded. I got a "We'll get back to you. It's…read morebeen two months and crickets!!! I can't recommend it.

We had a dishwasher that hadn't worked in about 5 months. We have had multiple people out to look…read moreat it and nobody had fixed it. Jacob was super responsive (within 30 minutes!) and came out right away. He fixed the dishwasher and helped us with an issue around the hot water. Within two days of contacting him issues that we had been dealing with for months were fixed. I will definitely be using him going forward and couldn't recommend more!

Everything I have needed for my old house has been fixed and are still working perfectly!read more

I'm not sure if this company is incompetent or dishonest. I sold my property recently and needed an…read moreinspection and service. They sent a technician out who told me that the furnace needed to be replaced. Luckily I had a tenant in the building who installs commercial systems. He brought home a diagnostic device and told me the furnace was fine. I called a residential furnace technician who serviced the furnace and said it was working at peak efficiency. Years ago, when I wanted a sink and toilet put in a laundry room, they quoted $400 and billed me $1100. When I called to ask about the discrepancy, they said they'd call me back. Never did. Finally, when I first bought the property, I signed up for their auto fuel delivery. I thought they were delivering but they weren't and I ran out of oil.

Experience and knowledge. They are easy to work witb and have fair pricing. Chris has a deep…read moreunderstanding of systems and how to approach them when it comes to repairs and inspections. Will definitely be recommending them.

We had a flood in our basement due to a sub pump failure they were here with in 1.5 hours and had…read moreeverything and fixed it. Since in was 30" deep I again called for the water heater again they came that day and fixed everything. Amazing service and the charge was so little since I knew it should be much more. Use this company for all you needs!

Hance Heating Replaced my2 Stage ThermoPride Furnace That Failed…read moreafter 13 Years...Installed a Bosch 2 Stage96% 100k BTU Propane Furnace...Had quotes from 5 Heating Contractors.. Hance was competitive and actually matched price of Largest Heating Contractor in Plattsburgh..BTW ALL 5 Quotes were within 10% of each Other Took 2 Men (3) 7 Hour Days..So Very thorough.. All Employees Courteous and highly Trained.They found and Corrected half dozen Mistakes Previous Contractor Had made...Including upgrading (2) Thermostat wires to 5....Raising Furnace high Off The Cellar Floor..Avoiding Damp Floor..Installing Unit On Cement Pads at correct angles per Bosch Specs for proper drainage....Also Enlarging Supply Ductwork and undersized Floor Intakes..Completely resizing and reinstalling larger PVC Piping to Outside For Exhaust Gases..Installed New Honeywell wireless Programable Thermostat..Very Responsive to my every Concerns..Furnace is running perfectly Hitting all the Data points A.I. on Google would say is Normal and Correct for High Efficiency 2 Stage Gas Furnace..Including Run Times ..Cycle Times..Vent Temps...Condensation Dripping and Cycles per hour as well as Time spent in Stage 1 which is great for fuel economy and your budget. Overall I Am Very Satisfied and would join other Westport Residents who have shared Positive experiences with This Firm..Highly Recommend for your Local Heating & Plumbing Needs.. Any questions can reach me at holtmac1@aol.com...Theres a lot of things i never knew about all this new technology Glad i Hired Hance...

Hance Heating Replaced my2 Stage ThermoPride Furnace That Failed…read moreafter 13 Years.on Fitzgerald Road Westport Ny..Installed a Bosch 2 Stage96% 100k BTU Propane Furnace...Had quotes from 5 Heating Contractors.. Hance was competitive and actually matched price of Largest Heating Contractor in Plattsburgh..BTW ALL 5 Quotes were within 10% of each Other Took 2 Men (3) 7 Hour Days..So Very thorough.. All Employees Courteous and highly Trained.They found and Corrected half dozen Mistakes Previous Contractor Had made...Including upgrading (2) Thermostat wires to 5....Raising Furnace high Off The Cellar Floor..Avoiding Damp Floor..Installing Unit On Cement Pads at correct angles per Bosch Specs for proper drainage....Also Enlarging Supply Ductwork and Enlarged undersized Floor Intakes.and Return Air Trunks.Completely resizing and reinstalling larger PVC Piping to Outside For Exhaust Gases..Installed New Honeywell wireless Programable Thermostat..Very Responsive to my every Concerns..Furnace is running perfectly Hitting all the Data points A.I. on Google would say is Normal and Correct for High Efficiency 2 Stage Gas Furnace..Including Run Times ..Cycle Times..Vent Temps...Condensation Dripping and Cycles per hour as well as Time spent in Stage 1 which is great for fuel economy and your budget. Overall I Am Very Satisfied and would join other Westport Residents who have shared Positive experiences with This Firm..Highly Recommend for your Local Heating & Plumbing Needs.. Any questions can reach me at holtmac1@aol.com...Theres a lot of things i never knew about all this new technology Glad i Hired Hance...If this doesnt get posted then I dont know what it will take.

They were very competitive prices for heat pumps. Randy and crew did a great installation answered…read moreall my questions and even returned for a quick fix when needed. Excellent customer service.

Will not come for an emergency repair. 2 year old $210000 combi high efficiency boiler has…read morerequired 15-20 service calks, no heat, no water for months! Tonight no heat, 10' out and the answering service??? said no night time emergency calls all though they advertise that service. Terrible to work with.

Really good work all ways clean and tacked care of put together very neatly organized labeled works…read moreoutstanding

Might be fine for tasks other than roofing but got in over his head. Wasn't able to complete the…read morejob. We wasted our money and time. After reading Ginger's review (see below) I see strong similarities between our experience and realize that I was overly-generous in my original review. We gave Mike a deposit to cover 2 small tasks for the roof. He completed one, couldn't do the other. KEPT THE ENTIRE DEPOSIT! After accepting our deposit, but before figuring out he had mis-estimated the job and his ability, he had one excuse after another for coming very late, not showing up at all, and bringing his girl friend and toddler to "help."

Mike Kemp required a sizable down payment and showed up 2 months later randomly. When job required…read moreextensive unforeseen structural repairs - I needed to know new costs before continuing- it took over a month to get a new estimate. Original deposit was not factored in although materials were not purchased and labor costs did not come close to being utilized. Even without these major and costly issues, Mike's work habits were unreliable and unprofessional. Numerous excuses for not starting, not being available and not showing up to work when planned. These excuses lead to delays and possible future issues and costs with structural exposure caused by partial siding removal going into winter. As a widowed senior, I trusted him and lost a substantial amount of money and am now forced to seek legal action, which will be an additional expense.