Clean rooms, the people at the front desk were incredibly nice. We stayed for 3 days, then decided…read moreto stay for three more. When we asked to extend our stay, we were asked how we liked the room. We were happy with the room but said the water pressure was weak (on the fourth floor). The front desk person insisted on giving us a suite on the second floor (water pressure much better). Would definitely stay again.

My experience here was terrible. They put me in a room that had an overwhelming smell of dogs and…read morepet urine. Then, when I went down to the desk to try and move my room, they handed me a bottle of deodorizer and said they were sorry. We had to leave and go to another hotel. I will never try to stay at this Yorkville Hampton Inn again. It was truly disgusting.

Just was here for a work event. The out building we were in was too warm. One of us had to open the…read morewindow. Cloth towels are used for hand drying at the bathroom & they were all used up before the event was over. A puny breakfast display was put out with room temp water & tasteless coffee. Lunch was nothing great either. Luke warm soup - about 1/4 cup-served. I ordered a sandwich that came with about 5 chips on the side. Nothing great about this place, but Im sure in Plano area options are limited. The owners just need to step it up.

Old, fairly falling apart location. Threatened to tow one of our guests who parked in the publicly…read moreaccessible parking spaces in front of the house which was not signed "no parking". Would not recommend

Had reservations for two nights.. showed up at 10pm the first night and they didn't have a room…read moreready.. no clean rooms.. none.. the staff was confused and slow and had no idea what was going on. Talked to another lady in the lobby who said they had 1 towel for their entire family. Apparently the cleaning staff has to go home at 4pm whether they clean rooms or not. So the staff had to clean rooms. I'll update after our stay here but not a good start at all. Update: only getting worse. Came down for breakfast at 830.. no eggs, barely any bread, no bagels, no juices except cranberry, no coffee, no forks.. I mean the list goes on and on.. I tell the front desk and their response is yes there's a guy working back there and he's on it. He comes out with eggs and disappears again for awhile. I go back to the front desk to tell them again they might want to get him some help there is nothing to eat or drink and the lady doesn't respond and just walks away towards the breakfast area. No sorry we'll take care of it, not a word. She's goes into the breakfast area and puts forks out and leaves. He comes out puts coffee out but not much else. On top of that while this is going on I walk to the car and I see the guy outside smoking taking a break while people are waiting for food to eat. It's insane. Customer service here is terrible. Oh and the juice machine is leaking water and the floor is slippery. No one behind the desk cares at all. So the night we checked In the staff told us we should be comped for the first night because our room wasn't ready but corporate doesn't allow them to make decisions and everything has to be run through corporate. Well, corporate never responded to the inquiry so we were charged both nights. What a racket this place is. It's almost criminal. We will be filing a dispute with our credit card company and contacting corporate as well, but I don't expect to hear from corporate. Bottom line is.. Don't stay at this hotel!!

Disclaimer: this is not a 5-star hotel, but it was 5 stars for our purposes!…read more Great, very helpful employees during our stay. We had a number of special requests. Good, comfortable rooms. Adequate clean linens and towels, decent complimentary toiletries. Great water pressure. Good, quiet AC. Housekeeping was good, but we weren't demanding. Only two of us. TV was an older flat TV with no HDMIs and the cable channels selection was better than many. Wifi was mostly good, but phone reception was terrible in the room. Likely, a result of its location. There is no restaurant, but the bar is open on weekends and has a very limited bar menu. We didn't eat there. We preferred Bull Moose and South Moon BBQ. Drink prices were really reasonable for a hotel bar: $16 for two Kahlua/cream and two Budweiser. Continental breakfast was a nice surprise and the attendant knew how to set up a nice breakfast! Great service, very clean room and bathroom, a very good, free breakfast to start the day, so HELL YEAH!, we'll stay here again!

The creepiest and weirdest hotel I have ever stayed at. I left a whole day early and bolted out of…read morethere. I would have checked out earlier but my company paid for it. I even thought about sleeping in my car. The parking lot was a tell-tale sign... I saw such a big hotel but my there were only 3 cars, including mine. I already was nervous seeing that... I checked in and was double charged (the hotel later sorted it out- they charged 2 days for incidentals) Going up to the room: the hallway lights are motion-sensored, so the hallway was long and dark. The lights slowly switched on when I stepped out of the elevator. Once in the room: there was a wrinkle in the carpet, which was weird. The curtain was ripped and the bed had only throw pillows.... There was an armchair with a cover on it, it had me guessing what was under the cover... The heater did not get hot, I had to switch on the Aux for the heat to warm the room. When I entered, the thermostat was in the 50s. The restroom: there was a leak under the sink, there were microfiber towels hanging where there should be hand towels and it had a long piece of hair on it. There seemed to also be a lot of ladybugs by the window and around the desk or table. Furniture and TV seemed really dated. I was grossed and creeped out by this place... it was the only hotel in Sandwich, IL. Lesson learned. I'll take the 20 min drive next time I have to be in the area.

Traveled for work and it was okay. We stayed on the first…read morefloor and the windows didn't lock which wasn't the greatest feeling leaving our belongings when we had work Service from front desk was pretty good. But our cards wouldn't work everyday and had to get a new one every-time. The tv you either had to sign in through google home or cable was so static you couldn't even see what was on the tv sometimes. No bed bugs. Beds were clean but the tub and the shower curtain could use some cleaning. Make sure to bring your own towels for drying off after a shower.

It's a little motel run by a cute older couple. We had an internship in town and they offer…read moremonthly rates at a decent price. Some of the rooms have kitchens. They said that some people have been living there for ten years!! It's across the street from a shopping complex, so it's convenient. It's a little run down though. They don't do room service but there were clean towels, cleaning supplies, full size fridge, microwave, Internet, small HDTV, a laundry card, A/C and a little gas heater. Our room also had a decent sized closet. Not too many channels and the room had one full sized bed, kind of reminded me of a dorm mattress in comfort. I would recommend bring an extra pillow or two. But affordable and private for a three month period.

Clean, quiet, and and off the beaten path. This place is as good as you can get from a small,…read morefamily-run motel. The Sunset motel is cleaner than most other motels like it. It is even cleaner than a lot of chain hotels. It is modest, as you should expect, but is priced just right.

Trademark By Wyndham Sandwich, Il charged me for a room that I didn't use. I canceled my room 1…read moreweek prior to staying there. The incompetent employee didn't know how to cancel a room reservation, so I ended up getting charged. They admitted fault, but would not give me my money back. I have all the emails to back up my claims. The new manager said she would look into it and get back to me, and she never did. Plenty of other choices to stay in the area, Read the reviews on this place before giving them your hard-earned money, I attached the email regarding my refund. They lied, the check was never sent.

The hotel was very clean. The room was large. It had two queen beds and a sleeper sofa.read more

3 crazy calls to book a room for a wedding that was registered there. Booking system was down but…read morewe finally got a confirmation number. Long line when we were checking in and Manager was STILL having the same problem with other guests. Multiple check in stations but staff was not empowered to assist until the Manager gave them permission to. Saw lots of guests with check in issues. Just a bad optic. Staff looked helpless. Room was clean. Bed was very soft and sagged badly.

This is the most unprofessional, non courteous Holiday Inn Express & Suites I have ever booked…read morewith. We had a room block for a family reunion, booked in Jan/Feb 2026. Family was due to check in 6/12-14. Only on Wednesday of the check-in week did family start receiving calls of cancellations due to no credit card on file, which was absolutely necessary for booking. The hotel staff was rude, the GM wouldn't return a call. They kept up until today's check in. They kept giving excuses of information lost due to system upgrade, insufficient funds, card expired, oh and card not on file after giving it to them 3 times. I went to check on status of the guest and was met with rude and unkind responses. They were not attempting to be accommodating. So much so front office manger David stood up and got in my face, then the GM Ahsan tore the guest paperwork up in my face, while not being willing to listen to steps that had been taken to provide them with accurate information for the 4th time. I requested they cancel 1 of the 2 rooms I booked, instead David cancelled both rooms on purpose and GM Ahsan told him to tell me he didn't want me in his hotel. Again, unprofessional and plain rude. They overbooked and were looking for any excuse to cancel rooms. Also, they said they couldn't let our party check in early, but upon arriving there prior to 3PM several guest were checking in. I would not recommend this hotel to anyone who has an important event with out of town guest.

Excellent and quiet everything about right Food close by…read more Roads in great spot Excellent spot to go quickly in all 4 directions Nice main roads little traffic!

Great friendly staff, clean pool and common areas and they let us check in at 1 PM no charge…read more The kids pool is great and so was the jacuzzi

The room was very clean and the continental breakfast was pretty good as well. The women at the…read morefront desk were all very kind and helpful. I'd come back!

Everything!!! Breakfast is continental. No napkins. Tables are dirty and not wiped down. No room…read morecleaning, incl8ding garbage, even when asked. Disgusting

The worst place I ever slept in... Water smells like sewer ... I literally took a shower with nasty…read morewater the staff agreed with smell but said that they could do anything bout it .. that that's normal.... Broken toilet , food was disgusting .. I wouldn't recommend it to anyone else, do not booked any rooms here ....