Fries are NOT good. I don't know if it was because it was busy or they were understaffed, but the fries were soggy and looked/tasted like they were sitting for awhile before being served. Many of the sweet potato fries were also just broken pieces, kinda mashed up. Burger was ok, would rather pay a few dollars more and eat at another burger spot, which is right down the street. Saving grace was surprisingly the chicken nuggets, they had a good crispiness to them, even though the ones we got were sauced. Also they were cut up pieces of chicken and not ground up, which is always appreciated. Tables and seats were clean, so that was nice. Be prepared for a lot of children running around in a tight space as well. Feel like this is more for families with little kids than a place if you want burgers and fries. read more

Hat Creek Burger Company - Sweet potato fries (but more like pieces) - Fast Food Near Me - Sachse, Texas

The food and the service has gone downhill. There was only one family there eating when we arrived. We ordered and they gave us the wrong food. The words out of the guys mouth were literally "it happens all the time, we got mixed up". Sorry that's not good that you admit to being terrible at not being able to put the correct food on the correct tray "all the time". The food was very basic and did not even look appealing. I remember at another location the burgers were very full, and you had to smush them down to get them in your mouth. These burgers were sorry excuses for burgers. The tots were cold, and not very crispy. I hadn't been in a while and it sounded like a good option for a Saturday night, but it was just a huge let down. Definitely going to Whataburger next time, like we should have tonight! read more

We always enjoy our experience at Hat Creek. They are kid-forward in their design and open playground concept. Soft turf for the little ones to run around with added protection. The open patio right next to the play place is super convenient for parents needing to keep an eye on their kids while dining. Things I would change are easier chairs to use for kids in booster seat ages and an easier ordering system. If I opt to change or add toppings on my sandwiches, they often get served incorrectly. For the most part, I appreciate healthier options like sweet potato alternatives and lettuce wraps. read more

What I liked There is a play place for kids Outside patio is well ventilated The pickles are good Food came out pretty quick and they bring it to you, so the service was good Avocado is fresh Prices are decent Burger was cooked well- not too done or dry They have gluten-free, paleo, keto, and vegetarian options The cookies and cream shake is good They have mini sized shakes The sauces are good (my husband liked them) What I didn't like Turkey burger had very little flavor except for the soggy cardboard bowl they served it in Veggie burger was not great, not much flavor (my husband ordered it) (They may expect the sauces to flavor everything and I try to avoid sauces) The food is fried in and cooked with soybean oil The patio could use a little cleaning regularly- there was a large spill and they just stuck a sign up and didn't mop it for over an hour read more

I like Hat creek but I've been in line for 45 min. Only one car in front of me. I ordered 40 min ago. I don't feel like they'll be around much longer. This should've been a 15 min max trip. read more

Friendly staff, but way overpriced for what you get. The food is ok just very expensive for a small burger and fries. Go to Burger Prime instead in Sachse, you will be much happier. read more

My wife and I went to Hat Creek Burger Company (HCBC) for the first time, this past week. Not a lot going on in this joint but an ordering cue, tables to sit at, drink and condiments station and... well, that's about it. My wife ordered the Fried Chicken Burger (made in the Grilled style) with Sweet Potato Fries, while I ordered the Cowboy with added jalapeños and regular Fries. We shared an order of Chicken Nuggets and an order of Fried Pickles. It turned out to be a bit much food but we were in the mood to sample, since it was our inaugural visit. Everything tasted very good and we were pleased with the quality and quantity of the servings. We used Happy Sauce (Sweet with a little tang), Hat Sauce (Tangy with a hint of horseradish and black pepper heat), and Ranch. We did like all of the sauces. The Fried Pickles had a nice snap and were crisply fried. The Sweet Potato Fries were nice and crispy and tasted better than I've had at most places. The regular Fries were unexpectedly seasoned with something akin to a medium spiced paprika, which I would leave off next time. I prefer salt and sometimes salt and pepper.Nevertheless, the regular Fries were also tasty. The chicken nuggets were very yummy and piping hot! I've seen people in other reviews complain about "soggy" bread on their burgers. I too found my bread to be a little soggy, but in all fairness, I don't mind that so much since I prefer and want a hamburger to be dripping with juices. That said, I believe what I will call the "thermal effect" to not be a problem with food preparation or quality at HCBC, rather a problem most likely related to the type of wrapping used by HCBC for their "sandwiches." It IS the exact same problem and the main reason I will not order a burger from a well-known drive-in what's name is something that sounds close to the word "bionic." These restaurants use a paper-lined, foil wrapping that results in a retention of heat, which further results in the creation of steam that has no place to go but into the bread of the sandwich. Personally, I strongly dislike these thermal wrappings and would much prefer a warm or room temp sandwich that is much less dampened by created moisture from this type of packaging. Packaging aside, I really enjoyed my hamburger and found it to be very manageable to eat despite having two patties. There was no moldy smell in the iced soft drinks that would lead me to think there is slime in the ice machine, so that too was good! The young man running the register, taking orders was very knowledgeable and helpful in getting these two first-timers settled-in to an order. The military discount offered was VERY MUCH appreciated, as every little bit helps in these times of harsh inflation! Overall, we really enjoyed the food and the vibe, which was mostly created by the chill people around us. If you're looking for a tasty, ample burger, I recommend giving Hat Creek a try. Eat well. Be well. Cheers! read more

See all

Friendly greetings, above size burgers with very good shakes compared to most fast food.

Hat Creek in Sachse is the best!! Wonderful food always and the staff is friendly and accommodating!! LOVE all the delicious gluten-free options!!! THANK YOU HAT CREEK!!!! read more

The service was exceptional when I picked up my order. It was ready on time. The food was great. I would definitely recommend this place. I have been there a few times but never went inside. They have a wide open space where you can eat like you're outside. It looked very inviting and it sounded like everyone was having a great time. read more

I ordered the chicken sandwich and halfway through i found this cooked into the chicken. So gross! read more

Hat Creek Burger Company - Chicken sandwich with weird object - Fast Food Near Me - Sachse, Texas

See all

The food is good but PLEASE Stop letting Dogs into the restaurant.... So disgusting. Thank you read more

I had this place once a long time ago and promised myself I would never go back, but today I was helping my mom move into the area and saw it and thought why not give it another try and see if it got better, it didn't... Overall it is a terrible establishment! This location specifically I had a really bad experience. First, as you walk in you're greeted with the slip hazard of ice all over the floor from the malfunctioning soda fountain machine that they refuse to fix or clean up. Then, the hygiene lacking cashier hands you your cup by placing it rim down on the nasty sticky counter (floors around the whole place are sticky as well). Don't even get me started on the food!!! It's like when you have a family get together and the drunk uncle that nobody wants cooking their food gets on the grill. The burgers remind me of Wendy's which should be an embarrassment for how high the prices are. I highly suggest avoiding this place! read more

The burgers are amazing here! Very friendly staff and they do a great job listening to make the order correct. Just an overall great place to take the family for great food and great atmosphere! read more

I got food to go from here a few weeks ago and honestly thought it was meh. I responded that to a text they sent me for feedback and they wrote back and asked me to try it again. I was impressed with the customer service and that they actually seemed to care. I went back for lunch today and it was a million times better. I would recommend eating at the restaurant because it didn't hold up well to go. Eating there was the way to go- it was all fresh and delicious and I'm glad I gave it another try. I'll definitely be back to eat at the restaurant. read more

We have loved Hat Creek! What has happened? We placed a pick up order, was there as soon as it was ready. Sweet potato fries and tator tots taste like old grease and the tots are saturated in grease! See pic of chicken sandwich! Not even edible!!! So very disappointed! read more

Hat Creek Burger Company - Burnt chicken - Fast Food Near Me - Sachse, Texas

See all

Cute place with awesome food! My son loves playing on the playground as well! Great place to entertain the children,and also eat dinner.

This place is so much better than 5 guys ! Amazing food not stale , super clean ! The burger I got was a classic burger with no bacon and a lettuce wrap. My son got the 6 piece chicken nuggets crispy. Everything was phenomenal. I came here with a friend and her kids. My son and her kids were able to play and have a great time. I would definitely be back ! read more

Hat Creek Burger Company - Chicken nuggets 6 piece with amazing fries. - Fast Food Near Me - Sachse, Texas

See all

We had a great visit at this Hat Creek location. The service was friendly and we got our food fresh and fast. We love the playground and the outdoor seating. There is an outdoor sink and purell wipes to keep the little hands clean after playing and eating. The restrooms were clean and well equipped with soap and paper towels. read more

See all

Outstanding service, meal and environment during a midday trip to Hat Creek in nearby Sachse! Enjoyed a couple of delicious signature burgers with orders of sweet potato and regular French fries and some fried pickles. First the food was really good. My wife enjoyed a lettuce wrapped burger as a bread alternative. Most notably it had lots of fresh green to avoid the occasional sogginess that can occur. I had a Cowboy Hat which was just the right blend of sauce and toppings added to fresh hot beef! The fries and pickles were crisp and tasty. The environment was clean, clear and tidy. The play area was appropriate for kiddos of a wide range of ages. I even took a spin on the play set and safely made out without any injuries. The reason I'm writing is because of the service. The normal boxes were checked off including a greeting and the food was delivered promptly. The in between was amazing. Casual conversation from the manager/cashier led to a great food recommendation. The friendly vibe from the staff was palpable and finally my little guy wanted more than fries and the staff found a way to comp a Tiny Hat cheeseburger. I love when the food, environment and service ADDS to a nice outing. I look forward to dining and playing at Hat Creek again soon! read more

Hat Creek Burger Company - Enjoying the patio/play area! - Fast Food Near Me - Sachse, Texas

Quick burger place with good tots. Best thing is they have blood and honey +star. Kids liked the Cookies n cream shake and old lady enjoyed the Cobb salad. Service was fast and food was hot. Ambiance is like an unfiltered library. read more

Love that they have gluten free chicken nuggets! Try the loaded cheese fries and homemade ranch dip. read more

Hat Creek Burger Company - Cheese fries - Fast Food Near Me - Sachse, Texas

This is the third Hat Creek Burgers I've been to after discovering them about two months ago. All of them have been excellent, except for this one. We went with two other families, so about 6 adults and 6 kids overall. (3 separate orders). Us and the one smaller party got our orders right away. Our friends with several kids didn't get their order until nearly 30 minutes after they ordered, and on top of that, he had to find out they had put it on the "to go" shelf and never said anything to him about it, even though we were eating there. From what I heard, they said they were "slammed", but the other two I've been to (Rowlett and Walnut Hill) were much busier and had the same amount of workers. read more

Bought two chicken sandwiches and kids nuggets. The meat tastes dry, not old. They made it fresh to go, but the texture is weird. I can only describe it as dry compared to chic fil a or Burger King, with the latter being king. Fries were excellent in texture and temp, but they put too much seasoning in. Glad they put less seasoning on the kid's meal fries. My toddler didn't like the nuggets. He took one bite and was done. Pretty sure kids can tell dry texture. Maybe this place needs to change chicken vendor. read more

One star is as low as it goes. 6 months ago I had an order that the fries were so cold, they could have been frozen. I commented about it and you asked me to come back. I did today. Well, the fries were cold, again. I asked for no ice in my coke, it was so full of ice I didn't notice ice was in there. So I got to enjoy 2oz of Coke while I ate my cold fries and really good burger. I suggest you only sell burgers because that's where the ability to make good food stops. read more

Quick, hot, delicious! Gluten free options are abundant, and tasty! Everything was fresh.

Pick up order is easy and fast. They usually don't forget any items and the food is fresh. They also have the most delicious ranch dressing.

-Solid option for burgers, think a tad fancier then whataburger, prices are on par -havnt eaten in before so can't give a full five stars as I just don't know if that experience is good or not read more

Pretty good, but overpriced for my fixed income. Will not go back again unless I hit the lottery.

Really good Sunday burger With fresh ingredients. Fries are some of the best. Be careful with the online ordering. read more

Good service. Good food. The Sombrero is my favorite. I dont know what sauce they use but its the best as long as they put enough jalapeños. My favorite fast food place, by far. read more

Ate here for the first time tonight. We ordered 1 big hat no cheese, 1 little hat w/cheese, 1 sombrero and three orders of fries, and zero drinks because we were bringing the food home. Total cost was $30 and some change. Based on the price my expectations were high, which is ok except for the reality did not meet the expectations. The burgers were just ok...not bad, but definitely not great. I get that it is grass fed beef and all that. But as someone always looking for a great burger at any price, I don't care if Nolan Ryan himself softly plays a guitar while singing country lullabies to these cows while they eat organic grass from a solid gold trough, it just better be really good if I am paying a premium for it. This wasn't that good. There are other "grass fed" burgers in Dallas that cost about the same or less but are much higher quality, just maybe not in the immediate Wylie area. The average teen or adult will spend $12 to $13 each for a burger, fries, and a drink. Remember, there are no combo meal deals here and the fries are not enough to split between 2 people. A family of four eating here with 4 burgers, 4 fries, and 4 drinks will easily set you back $50 or more. If you were eating at Village Burger Bar, Liberty Burger, Rodeo Goat, Twisted Root etc you will pay about the same or less price but get the quality of food to go with it. That is not the case here unfortunately. read more

Hat Creek Burger Company - Sombrero and fries - Fast Food Near Me - Sachse, Texas

We really enjoyed the burgers here & the fries seasoned perfectly. It's a little pricy, but same as if you went to Friday's or something without the waiter. Staff was very kind & the play area the kids loved it as did we since we could sit outside. We'll for sure be back!! read more

See all

Food is OK. Prices are too high though. Employees are not friendly at all. It seems like every time I place a to go order they can't hear me. I don't think they are trying to be annoying maybe their intercom system is broken. It's still annoying to have to repeat things 3 times in the back when placing an order and then get to the window and have to repeat the order again. My vehicle is not loud, this location is not in a noisy area, and I am speaking in a regular to loud tone. Then when I get to the window they are glaring and staring like I did something wrong. I also get concerned that if they can't hear, they are going to get my order wrong. That has happened and I had to go back up there. I think I might just start going to the new burger place down the street. read more

I will try to break this place down for people because it tends to be very polarizing. Do NOT come here if you want any combination of the following: McDonalds, inexpensive/value meal, kid-free in your dining experience. If you aren't ok with spending over $5 for a hamburger then don't come. DO come here if you want some or all of the following: hormone and antibiotic free grass fed beef (they use Nolan Ryan beef), a cool place you can let your kids play, great milk shakes, beer/wine while your kids play. If these don't appeal to you, you are not their target demographic. If you don't like the beef, you are pretty much saying you don't like Nolan Ryan beef (revocation of your Texas card), you don't like quality meat (hormone free antibiotic free, grass fed) and if so McDonalds probably suits you better. I'm not saying they are the best burgers I have had, but the meat is good meat. Now that I have called out our friends who question their quality, on to my experience. This location is new and we have been to the Rowlett and Dallas locations in the past. We came on a Tuesday night and it wasn't too crowded. I was second in line and ordered quickly. Food came out relatively quickly and imho was the best I have had their burgers taste. My son finished his flashers (chicken nuggets), but was disappointed that they didn't have a camper type structure like they have at the Rowlett location. From my view I thought the play structure was larger and looked really cool. In general kids were playing like they do at other Hat Creeks. The manager was standing behind the staff at the register when I ordered and came by speaking to guests shortly after I got our food. His name is Jacques and he was very friendly and answered my questions about the meat. All staff was friendly as usual and helpful. Although I agree that they aren't my favorite fries or burgers, they are good and the quality of the ingredients is high. You can relax and eat, talk with other adults and even have a local beer or glass of wine. And yes, you are paying for that experience too and to me that is really valuable sometimes. The grounds are always clean and my kids love it. That bumps the stars to 5 for me because I look forward to coming here and so do my kids. And for the record, I am not a robot, paid by hat creek or incentivized in any way to give a positive review. We look forward to the experience and I think many others enjoy it too. If it's not your bag, no worries. read more

Hat Creek Burger Company - Great playground for kids. - Fast Food Near Me - Sachse, Texas

See all

Love the play area our grandsons favorite place for lunch! Clean, could definitely use more fans during summer in the outdoor dining. Some Hat Creeks have great shaded playgrounds. This one could use the shade but definitely a nice playground. read more

The food is great, but the prices are overwhelming. I understand everyone's in the business to get rich or die trying, but these prices are just ridiculous. read more

Finally got my lettuce wrapped burger and it was really good. The sweet potato fries are some of the best I have ever had. Thank you! Will definitely be back :) read more

The portion size was good! Fries were well seasoned overall everything was good. We loved how it had a open area outside and a playground perfect for our kiddos!! Very nice costumer service. read more

Hat Creek Burger Company - Fries - Fast Food Near Me - Sachse, Texas

See all

Good burgers Love the sweet potato fries Quick service clean place The shakes are outstanding read more