Great doctors, nice and helpful people at the front desk! Check in is fast and easy!! Prices are reasonable and appointments are always available! They also take care credit and explain everything in detail! My pets love it there! Groomers are great and helpful! They do a fantastic job with my poodles! I don't go anywhere else!! read more

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I found two dogs on a busy road and they jumped into my car. I went to the closest vet and found that they both had chips and had been adopted out from Haven Pet Center. The person who adopted the dogs was not responsive. Animal control stated that Haven Pet Center was supposed to take them back in. Since they say they are a no kill I was happy to take them back so they could be adopted. However, when I called them they refused the dogs and told me to take them to the kill shelter. So if you are thinking you are doing good by adopting from here because they are "no kill" just know they are happy to send their own dogs to the kill shelter. read more

Carolyn S On 12/13/2025 I visited Haven Pet Center to inquire if Raggedy Anne was still available for adoption. I was so thrilled she was available for me to meet and greet. As soon as the gentleman came into the room with this precious little girl, I knew she would be mine. My experience was fantastic not just because she is mine. The people working there are amazing. The young gentleman who brought little Raggedy in was so kind and gentle. The facility is very clean and well kept. My little girl must be spayed then she will come home. God bless all of you, Merry Christmas to all of you. read more

Low cost spay and neuter, great staff. They even help with stray and feral cats. Thank you Haven Pet Center.

This place is clean and the staff is polite. I came looking to see if someone had brought my cat in. While looking for him, I noticed that there are no adult cats here. Only kittens everywhere. I believe this place may be a cat kill spot read more

Haven Pet Center - My big boy is missing Bentley - Animal Shelters Near Me - San Jacinto, California

As soon as you walk in the lobby, the staff is ready, helpful, and friendly. The entrance is clean and inviting. I got to meet and take home my new pup on the same day. read more

We took our 7 month old cat here to get neutered and the process couldn't have been any easier! First of all, we are so thankful they make it affordable to do! $85 for the surgery and $25 for his pain medication post surgery compared to the quotes we were getting from $350-$500!!! The ability to schedule online and check him in was amazing! The day of was easy too. They texted a reminder, directions on how to check in and post surgery directions. Our big boy is doing great and we are happy to have that out of the way! read more

When it was time to put our sweet mastiff to sleep after suffering with heart failure we set up appointment at this animal shelter. Easy to set up appointment on-line, and affordable. The staff member who was giving the injections explained everything and allowed all the time we needed to say goodbye. Thank you all for making a horribly difficult situation a little easier. read more

Update on Olivia She's still thriving & loving life!! She's about to transition into adult cat wet & dry food so it's an exciting time!! read more

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If I could, I would give them a zero rating. A few weeks ago, my dog got out, and Ramona Humane Society took her. When I went to the kennel to see her, she greeted me with such enthusiasm, wagging her tail in excitement. Little did I know that it would be the last time I saw her. My family and I were denied the chance to say goodbye. The lady at the front desk asked for her kennel number and informed me that I needed to speak with Animal Control before she could be released. Unfortunately, Animal Control wasn't available at that moment, so she requested my phone number and email, which I provided. I also left a second phone number just incase. I was assured they would contact me for further information, but that call never came. My dog was old, and I dreaded the worst, especially when I noticed a red card by her kennel. Even if she needed to be put down, my family and I would have cherished the opportunity to say our goodbyes, offer her favorite treats, and hug her one last time. She was an amazing dog, well-trained, who had been a part of our lives for almost 11 years. To our dismay, they made the decision to euthanize her without ever reaching out to us. We didn't get to say our goodbyes, give her favorite treats, or even have her ashes. It's been a devastating loss for us, especially knowing how afraid she was to be around strangers. She deserved to be around her family. read more

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I went in today to Get Vaccines for my 4 month old Frenchie, the personal there very Attentive and friendly. They will treat your Pet like their own. Good spot to get Vaccine at Low Cost. read more

This is part of San Jacinto humane society. My second visit for vaccinations for my dog. They are very friendly and helpful. I will go back read more

Good place, good people. Diana in the cattery is extremely helpful, took my kitten on 5/17/24 to get neutered, everything went smoothly. They know what they are doing there. The staff is very friendly. I would definitely return. read more

Never received a refund and or a email back about a cancellation . They are easy at taking money but won't reply when requesting a canceled appointment 2 weeks in advance . read more

They killed my cat. For a simple appointment of getting my cat spayed. She was very weak when we got her back, took long to give her to us. She didn't eat or drink anything. She just laid down and preferred to sleep. She was in pain and we were not given anything. My cat died painfully rather than at peace. Ramona Humane Society killed my cat. I am not sure if I should sue. But I do want everyone, including every worker at Ramona, to know what they did wrong. A pet owner is in grief because of a mistake on their end. Never allow this to happen to anyone, never allow THIS to happen to an animal. read more

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I tried calling SEVERAL times and a recording answers stating their opening hour is 10:00 am. I certainly can tell TIME!! There isn't EVEN an option to leave a message. There is NO good business that's BAD business. read more

Happy to find a puppy, but he ended up having parvo . I didn't even have him for a week. Missing him so much. Was told most likely he will be put down. Poor baby was only 3 months.. staff was friendly and nice about the whole situation. Hoping he survives so I can try to re adopt read more

Haven Pet Center - Meet Kai! One of the pups that was up for adoption. Super well behaved - Animal Shelters Near Me - San Jacinto, California

Could not imagine my house now without this girl in it. This is an amazing place. The staff were wonderful and we are talking about coming back to get her a brother or sister. read more

Haven Pet Center - This is our girl that we adopted. - Animal Shelters Near Me - San Jacinto, California

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I adopted my baby here months ago. It was a simple one day process just signed some papers got to take her home the same day. Also, she came neutered just had to pay $5 adoption fee. read more

Haven Pet Center - Animal Shelters Near Me - San Jacinto, California

Brought in my cat for his booster vaccines and they told me I had to pay all over again because it's not a package deal, whatever that means. You should specify that on your website and inform the customer beforehand. Your site states that FVRCP and FeLV are $18 each, it should say $36 since you charge twice. If it's a booster then I shouldn't have to pay for it again, if I knew that I wouldn't have brought it all the way over here from Temecula. Your attendant wasn't much better, no help at all and she stated she's not required to inform me beforehand. Maybe she's not required but it would be good customer service which she obviously lacks. read more

Haven Pet Center - Animal Shelters Near Me - San Jacinto, California

I've had three animals spayed/neutered here. The staff is wonderful and the prices can't be beat.

Would never recommend this place. Got my dog neutered last Saturday and by Saturday night he was gushing blood to the point I have to take him to an urgent care. And right now I am back at an ER because it's infected. I am sending them my bills to pay. read more

Haven Pet Center - Animal Shelters Near Me - San Jacinto, California

I had called Friday 5/10 because I was having issues with scheduling my dogs vaccines appointment online. I was told just come on in as a walk in they do the vaccine clinic on Fridays & Saturdays from 9 AM - 12:30 PM. So I came Sat 5/11 as a walk in & I got there @ 9am there were a few people in front of me & a few in back. I was I told by those in the line that there was a sign in sheet so I go inside to sign in and then I'm told there isn't a sign in sheet. I go back outside in the line and then like 15 minutes later, a worker comes out and asked did everyone sign in on the sign in sheet. Why say there is no sign in sheet when you clearly have one; it made me feel a certain kind of way because I was the only African-American in the line that day. But I know that was not the case. They just had really crappy service that day because everyone was complaining. So at 11:30 AM we are told to come back at 1 PM and we would have to re-sign in again. I feel like the sign in sheet from the first shift should've still been used. So I show up again a few minutes before 1 PM, sign in again & wait. I have back issues, so after standing in line for about an hour, I sat down on the bench. I noticed that the worker (she had black short hair) came out, and brought the guy who was in back of me in for service, and I yelled excuse me did you call my name? She ignored me and I yelled it again. Then the worker said no I did not call your name. About around 2:30 PM, the same worker comes out and says that is it for the day. While expressing my complaint to her. a Clinic was supposed to open at 9 AM. They didn't start doing shots until 9:40 AM and rather than using the same sign in sheet. She re-created another one for the afternoon and then on top of that she took someone ahead of me who was also a walk in, and her reasoning was well I wasn't in line. But in the mist of me voicing my concern, this worker was talking over me and being extremely rude to the point where she just walked away while I was still talking. I went into the main office and I spoke to Nicolas and Ruby who were by the way, very attentive and effective because I wanted to speak to the Director. They gave me information for Katie or Jeff and informed me someone will be reaching out. Katie called me that following Monday, apologized, and proceeded to make up arrangements for my dogs to come in to get their vaccines. So my dogs all got their vaccines on May 14, 2024. didn't have any issues. I appreciate how Katie resolved the issue, but that particular worker who was working the vaccine clinic that Saturday does not need to be doing customer service. Most of my dogs have been there before and we never had any issues like we did Saturday. I'm glad she wasn't there when we came on May 14, 2024. The staff that day was attentive, respectful, and we also got to meet Katie. read more

I adopted my pet on 1/30/23 after all the paperwork was done and money exchanged, I was told to go home and wait. I will get a call when she is ready (2 weeks or more). At 1.5 weeks I called to check on her and was told she is sick and in isolation.I asked why I was not called, and was told that they don't do that. On 2/13/23 I checked in again and was told to pick her up from their clinic between 3& 6 on the 15th. When I arrived I was told that she did not have spay surgery today. After talking to the receptionist it was discovered that she did have surgery they just didn't have her paperwork., and I could claim her at 4:20. I decided to use this time and talk to the director of the shelter as this has been a full on Cluster since the beginning. I asked to speek in private as I did not want to disway any people adopting in the lobby. Well this clearly put him out, he took me to an office with other employees present. I tried to explain my experience. He told me the wait time was explained to me prior to my adopting. I told him it was not. He insisted it was. I said with God as my witness I was not. That man put his right hand on his hip, his left raised to the lord and said " With Go-ooood as my Wittnnesss! As he swayed his body. I looked at him in Absolute shock and dismay. and said Do NOT mock me. And threw me out. All discussion was over. That man feels he can ignore people, disrespect you, and mok you and your faith to your face and get away with it. That man is a disgrace to the city of San Jacinto. And to all Humane Societies. PLEASE DO NOT stop adopting from there, the animals need you. however, PLEASE go in knowing full well how YOU will be treated. And PLEASE complain to the City of San Jacinto until they replace this man and clean up the operations of this shelter. I have since learned that there are some pretty Horrible reviews concerning this shelter. I learned the hard way to read the reviews first. Update: The man who thinks he can treat people like ??????? is none other than the President and CEO of the Ramona Humane Society himself. read more

Haven Pet Center - Dan Sheppard President & CEO Ramona Humane Society Man, who thinks he can disrespect anyone he wants. - Animal Shelters Near Me - San Jacinto, California

They are not just by appointments only they also do walk ins while they have people waiting for appointments. Had an appointment at 10 am never got seen because they were mixing walk-ins with appointments. I had to leave at 1145 because I needed toget home to my family. The excuse the lady first gave me was we are short staffed. Then the next one was your after this person then, to wait even longer because they took a walkn-in lady with 4 dogs! Then she says they are having a new system they are doing, I do not know what system this is but it clearly is not working if I had to wait over 1.5 hours to not even get to be seen at my appointed time. If you are going to come here plan to be here ALL DAY. Bring you and you animals snacks because you will get hungry. There were numerous people who were upset with the system. Maybe they should do appointments first at the scheduled time, then after do walk ins. Now I will have to go here for a 3rd time to just get my puppy ONE SHOT. Definatly can't wait till the places open in Beaumont. read more

Haven Pet Center - Entrance - Animal Shelters Near Me - San Jacinto, California

Had both my cats spayed and neutered here. Booking is super easy online. they are scheduled pretty far out but i attributed that to the low prices so I didn't mind waiting. Just be prepared to wait at the drop off time as they tell everyone to check in at 7 so a line forms some people seemed irritated by this but I get it that way they have them all checked in early and no one gets there late so I was cool with it. Oh and they offered pain meds and cone at an extra charge when checking in so that's great as well. Overall good experience read more

Great service and efficient good people who care about these animals. I brought a female feral cat in for spay. They treated her like their own pet and were very helpful answerering all my questions. The 2 young ladies at the walk-in counter were excellent. Mia the cat will be climbing trees and visiting her friends again tomorrow.....and not reproducing. 5 stars all the way! read more

I don't know why it's so hard to review the animals that are locked up but I've been trying to

Due to cancer, we had to put our precious dog to rest. I want to stress how amazing the staff was during this difficult time. From the moment we walked in and until we walked out, their concern for our girl was at the top of their list. It was a clean procedure and our baby was comfortable. It is clear that the staff at Haven Pet Center love animals and we look forward to adopting a sweet dog soon. Thank you, Haven Pet Center. read more

This review is specifically for the clinic on site, not necessarily the shelter or anything else. Please take your pets to a legitimate vet or animal hospital instead of the Ramona Clinic. They don't know what they're doing here. When I adopted my kitten, the same day she was spayed, we were told she was doing good and had responded well to surgery. They then brought her out covered in her own diarrhea, which was also caked on her abdomen right where her new spay incision was. So, clearly not doing well. Before they brought her out to me, I was also told they weren't able to deworm her that day so I would have to make a follow-up appointment for that. Turns out, I had to restart all her core vaccines because they had waited too long in between FVRCP doses, though they did not inform me of that at the time. When I went in for her next FVRCP dose, they did not catch that we had restarted core vaccines and thought it was her third dose until I corrected them v. I then watched the technician, who was not wearing gloves, try several times unsuccessfully to administer the shot. A lot of what was in the syringe ended up on the kitten's fur or on the exam table. The tech was clearly flustered and asked me to help hold the kitten and finally she got what was left in the syringe. I asked if it was okay that she clearly didn't receive the full amount and she said it was, but I called another vet place just to double check with them and schedule her third dose there instead. I will be cancelling the appointment I had already scheduled with Ramona. In general, they are disorganized, inexperienced when it comes to handling and caring for animals correctly, and poor at communicating. They are affordable but it's not worth the worries when it comes to your pet's health. read more

I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! I waited over two months for a neuter for my cat (I didn't mind the wait because of the low cost of the procedure). While I was in line, they called people in two at a time. They got people in and out pretty quickly but as I was watching, the receptionists seemed really cold. No smiles, no good mornings, nothing but "Next Cat"! I also saw a couple of vet assistants and it seemed like they didn't know what they were doing. At that moment I was thinking about canceling my appointment. We were all treated like animals! Just think about how they treat your fur babies when the owners aren't around!!! When it was my turn I got the most unfriendly, cold, unprofessional (someone brought in a bag of cilantro while she was working) and had an attitude. I had some concerns about my cat and all she could say was "It's up to you" about everything! At that point I just canceled. THEY ARE A BUNCH OF COLD HEARTED CLOWNS!!!!!!!!!!!!!!!!! PLEASE DO NOT GO THERE!!!!! read more

I went here to adopt a dog saw online the price was $125 I ended up leaving paying $271 for the dog n it's not even neutered I don't understand how they can put one price online n then up it so much we're trying to save these dogs and 271 is quite a bit too much for people to adopt dogs my sister got dog last month at a different shelter n it was like half the price of this n neutered so don't believe the prices that they have online with the animals read more

Why have a phone number if literally no one answers??? This place is dirty. They need to be more on the ball & answer, I've called 6 times in total from yesterday afternoon to this morning. read more

A typical shelter with too many cats and dogs, many picked up as strays. This is a fairly large shelter and I did find the staff to be pretty friendly and helpful, both via phone and in person. However there is only so much they can do due to people who just will not spay or neuter their pet :( Ramona Humane Society was a bit out there for hubby and I, but they get a whole extra star just because we did find a beauty and saved her life. We had to drive back again because she needed to be spayed, costing us more time and gas money (I'm sure she's worth it). It then cost even more money after the adoption fee because we had adopted her the day before so she was "ours" so we had to pay a boarding fee for 1 night. The smell-mix of urine/feces/cleaning product is not quite overwhelming, but damn bad! I will say the kennel she was in was kept clean, including the front plastic screen. She is however a filthy mess, can't they do something to help these poor animals get adopted, like a bit of a clean up, if not a bath?! I'm so glad we found our new beautiful Alaskan Malamute "Kaya" and see, you can find a pure bred dog even at a shelter. http://www.yelp.com/biz_photos/AuQh9gs7adQWDu3qUlWRPQ?select=CZRba6sPzqpGwWpz5HJdbA#CZRba6sPzqpGwWpz5HJdbA read more

Haven Pet Center - Our Girl Kaya, Pure Bred Alaskan Malamute Rescue - Animal Shelters Near Me - San Jacinto, California

Went to put down a beloved pet yesterday. All of the staff was very friendly and sympathetic. I could not reply back due to the crying but we were very appreciative of their kind words. Although it was a very tough decision we are glad Harley is no longer suffering. read more

Haven Pet Center - R.i.P. Dear Harley - Animal Shelters Near Me - San Jacinto, California

Super hard to adopt animal not only was there no well organized webpage was hard to even look at animals on line

I wouldn't recommend this clinic. I waited nearly a month for an appointment for a rabies vaccine. Then when I arrived for my scheduled appointment I found the door locked and a sign that they were closed. I received no call or other contact informing they would be closed and to reschedule. I did receive reminder emails of my appointment including the morning of my appointment. They also never answer their phone. I tried calling for many days when I was trying to schedule the appointment. It's really not the best clinic anyhow. It just used to be a quick and easy way to get vaccines. Not even that now. read more

Found a very sick female Pit bull walking around the neighborhood today, she was in need of help. I gave her water then called it in. They responded with a half hour on Saturday afternoon, I was very impressed with the prompted response, praying for her hopefully she will get the help she needs. read more

My parents moved us here to Hemet in 1972 and were great supporters of this shelter. My two sisters and my niece remain dedicated to this shelter as mom and dad have long passed. I have seen the team here working around the clock to find homes, rescues, and other help for these sweet animals. Behind the scenes are dozens and dozens of people who live and breathe animal rescue. From Dog to cats, horses to pigs, donkeys, goats and birds and turtles... They even had a big steer for years named Norman. God Bless Ramona Humane Society and those who work tirelessly to save animals one at a time! read more

Due to the plannedemic, the local service now sucks. Animal Services does not give you enough time between the reminder letter that your dog's rabies vaccination and license are due and the clinic appointment times. The appointments are several weeks ago. Walk-ins must now wait until all appointments are seen. I won't be coming back. I'd rather take a day off of work to drive an hour away to our vet than desl with this nonsense locally. read more