They had nice furniture, we liked the dining room table. Faisal he salesman was awesome. Then delivery. First they missed the delivery window. Then most important the chairs were just poorly assembled. Most of the screws in every chair were not tight at all, some of the screws had the heads so mangled they can't be tightened. Clearly they only used power tools, and they just didn't care when they assembled them What really pissed me off was they were working on the dining room. They left their Milwaukee screw gun (that they mangled the heads with) on our new white sofa in the front room . You read that correct. They weren't even working in that room. Why would you set your tools on my new white sofa I haven't even sat on yet? I guess the anemic response from the manager was the worst part. I paid them good money to deliver and assemble. They did worse than not assemble, they damaged the heads. If you don't look elsewhere, prepare yourself to assemble yourself. Note to Haverty's -a small power screwdriver to spin them on is fine. Final tight should be with a manual allen wrench. read more

Havertys Furniture - That was not tight as all. - Furniture Stores Near Me - Columbus, Ohio

If you must buy anything from them DO NOT GET THEIR SERVICE AGREEMENT!! Absolute rip off. Don't listen to the sales pitch; it's all BS. Unless you enjoy flushing money down the toilet, shop elsewhere. Try Morris Furniture around the corner read more

We have purchased thousand of dollars of furniture from Haverty's in Columbus Oh While the salesman Stu is awesome ... their corporate Customer Service is extremely poor specifically Jackie. We bought a table and chairs Newport style. After less than 18 months the table top had many areas where the tabletop became discolored smeared and disfigured. We only used damp cloth or cleaner sold to us by them. They replaced one table but after only a few months ... the second table top did the exact same thing. We won't shop there again . Also getting someone to call you back is almost impossible... they even closed our ticket without even contacting us . What happened to the customer? What happened to listening to the customer? Horrible experience! read more

Just passed the one-year anniversary of placing my sofa order and paying in full. Since then I've received a monthly update that my completion date pushed out to the following month. So far, this order remains at 0% complete and our salesman and store manager have taken turns making excuses but taking 0% responsibility. Meanwhile, I can see on Haverty's website that customers across the country have received the same sofa from the same company built on the same frame that my salesman swears is out of stock. I don't even know what options I have at this point other than to make sure this story is publicized. read more

Haverty's is pricey. They don't sell "Good". They sell "Better, Best, and Elite". I still find that the price point is closer to the old cliche, "If you have to ask..." Reviewers have stated that they have great sales. Maybe I was between sales. It was however the weekend prior to Labor Day. I saw scattered pieces around the floor with the bold red closeout or clearance tags. I saw a couple 'You've got to be kidding me' price tags. This is the right place for some. The staff is very polite, kind and helpful. It's always nice to be helped by someone in professional attire. Maybe that's the clue. If you are shopping in your Sunday best, then this is the place you are going to want to buy from. Here's my rub. Shopping for a chair that is on display in only one type of covering. You know everything about that chair except the covering you want. There is no other item in the store with that desired covering. Just a swatch to lay on a one foot square of the chair. Order it and hate it, will cost you a nice percentage as a restocking fee. Then they clean it, and re-sell it with one of those Clearance tags. They didn't even offer a computer display showing what it would look like in that covering. Custom ordering is a gamble. Find your comfort level on how hard you worked to make that gamble again. read more

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Excellent quality and selection. Still waiting on receipt of order. Value appears to be good.

Is there an opportunity to put zero stars? Terrible delivery service. They damage property every time they deliver. Break things, walls, delivered furniture, rugs. They pay $100 as refund for any damage. Really painful to work with them. I would never set foot in that store again. Every delivery causes panic attack and anxiety. Truly unprofessional delivery. read more

We've been waiting over 6 months for a chair we had to pay for in full. There is no excuse for such poor service. And if it ever does come in we have to spend more money to pick it up ourselves. They could at least offer free delivery for the inconvenience they've caused. I would never buy from them again. read more

Finally decided on a piece of furniture we wanted and the price was fair (hit up 3 other stores afterwards to compare prices) But what was amazing was the delivery. You don't just get a call that says "we will be there between so and so times" which you do but you also get a tracking number where you can see where the truck is and when you will get your stuff. I could actually follow my delivery truck and see where it was, when it stopped there and when it left. I knew where I was in the delivery line for the day. Loved it!!!! read more

I have no idea why anyone would ever rate Haverty's less than 5 stars!! They have quality, stylish pieces and regular sales. I have bought multiple item from Haverty's. I have had one experience when I wasn't satisfied with the quality of furniture I received and their customer service did everything within their power to ensure I left a happy customer. I highly recommend Haverty's and will continue to be a loyal customer! read more

Havertys Furniture - Great options available and friendly customer service - Furniture Stores Near Me - Columbus, Ohio

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I purchased a lot of furniture with Haverty's over the past several years. I bought an expensive couch and a chair about a year and a half ago. I used the same sales person each time, she was great. However, I purchase insurance on all of my furniture. My chair that I purchased about a year and a half ago looks like I bought it ten years ago. I send a note to my sales rep, who in turn sent it to they customer service group. They will not fix it, they stated that the manufacturer does not make that fabric anymore so I am out of luck. Now I have a terrible looking chair which I though would be fixed since I had insurance. DO NOT BUY THEIR INSURANCE NOT WORTH IT I SPENT A LOT OF MONEY ON IT FOR WHAT! P.S. I usually do not give bad reviews. read more

Probably the biggest regret of a purchase I've had. Was told we would have our furniture before Christmas when we purchased in November. The day before our delivery, we were told only half of our sectional would be coming. The other half would be in January 7th and could be delivered the 19th. Today, they call to say that the other half of our sectional didn't come in, when it supposedly did on the 7th, and it won't be delivered until February 2nd. Customer service is a joke. I feel as though our money was taken and that was that. At the point of sale, the store manager, walking right by us, didn't thank us for the purchase, ask how we were, smile, or anything. Not only has this store lost our future business, but the company probably has now as well. read more

Very pleased with several interactions with this store. I first purchased a sofa. I ordered a 3 seater and then also a matching loveseat. The salesperson worked with me, allowed me to pull pillows from all over the store for color decisions, and also to come back with carpet samples to make a final decision. She was not at all put out by this. (I wish I could remember her name...) Sofas were delivered right when they said they would be. Great condition, good respectful delivery men. A few weeks ago I went back. I was ready to find a recliner for the same room, but not the same line as the sofa. I went to 8 furniture stores, and ended up back at Havertys. Different sales associate, same great help. She helped me chose a chair, find the fabric I liked, and never acted annoyed at how long it took me to make a decision. I opted to pick up this chair rather than spend again the rather steep delivery charge. I was told 8 weeks for arrival. 5 weeks later, i received a call that the chair should be arriving in 1 week. Less than 1 week later I received a call letting me know it was here. I picked it up, got it home, very happy with color, size, and style. Good service, good quality. read more

Wanted to find a sleeper sofa that was a platform style instead of the traditional. Havertys had a version. Their sales was pretty much what you would expect from a furniture sales person - won't let you leave, keeps showing you endless items, a somewhat hard-sell. I bought the sofa. I didn't walk away with a warm fuzzy I'm-so-excited-about-this-sofa feeling. Right from the get-go it was more like buyers remorse, probably related to the cost ($3500 for one 3-person couch/sleeper sofa!!) but no one else in town had one that I could find to try, so it was either havertys or order online without getting the chance to see it. Now to the actual delivery part....I can't tell you about the sofa yet since Havertys can't be bothered with giving me a date. Or, well, to be more accurate, they keep throwing delivery dates around but they have yet to stick to one. I'm starting to wonder if this is a scam and I'm never going to get my sofa. I've spoken with 5 people in customer service and they are all rude. Every last one of them. The last one told me that I must have misunderstood the date that was given to me because she shows it doesn't ship for a week. Multiple times during my conversation I offered to let her listen to the VOICE MAIL where the sales rep told me it would be available on the 12th to set up for delivery. She just kept insisting I ordered a "custom piece, one of a kind" and therefore it's somehow my fault they can't stick to their own dates. So word of advice - if you order from Havertys, whatever you do don't order a "Custom Piece, one of a kind!!" Or you are giving them free license to belittle you, speak down to you, blame you for their terrible customer service, and lastly, license to deliver your items whenever it suits their needs. And please, whatever you do don't depend on their delivery times until you actually see your piece. It's highly likely they will lie to you and blame you for misunderstanding. Your piece will get to you whenever they feel like gracing you with their presence. read more

My husband and I were shopping for a new mattress, which btw is more difficult than shopping for a new house or a car. We had visited several stores including Sears, Mattress Firm, Macys, Ashley, and Kittles. There were nuances of each we didn't like. Our sales person at Haverty's, Eric Vaught, was very nice and not pushy. He understood we needed time alone just to look and lay on the mattresses without any pressure. When we did ask for his assistance to answer some questions, he was knowledgeable and very honest about the brand we were looking at which after the reviews I was reading I had my doubts already. I wont mention what brand I bought here and it wasn't any more or less expensive than what we were looking at anyway so it was not as if he was trying to upsell us. The most important aspect was he matched the offers we were getting from other stores. What you need to realize is that Mattress prices are set by the manufacturer as are any sales/discounts running over the holidays. The only thing they can do is offer added incentives. I didn't really like the option Haverty's was given so Eric gave us different options that met our needs. Overall I was very happy with our experience at Haverty's and we will definitely shop there in the future. ****PLEASE NOTE: I AM GIVING THEIR DELIVERY SERVICE A ONE STAR. THEY WILL ONLY DELIVER TO OUR HOME ON WEDNESDAYS AND THEY WILL GIVE YOU A 2 HOUR WINDOW THE DAY BEFORE (AFTER 2PM) YOUR SCHEDULED DELIVERY. WHEN I REQUESTED A LATE AFTERNOON DELIVERY THEY STATED THEY WOULD HAVE TO PUSH MY DELIVERY DATE OUT A WEEK, THIS WAS AFTER IT WAS ALREADY PUSHED OUT ONCE FOR NOT HAVING THE BOX SPRINGS IN STOCK. THE CUSTOMER SERVICE PERSON WAS NOT AT ALL HELPFUL BASICALLY STATING OH WELL, DEAL WITH IT. I HAD TO GET OUR SALES PERSON INVOLVED AGAIN. I STILL DO NOT HAVE A FIRM DELIVERY DATE OF OUR MATTRESS. read more

This debacle began in mid-February, and we are finally done with what I can only describe as a truly painful process (five months later). It was our third purchase from Havertys, and will be our last (I don't care if I have to learn to build furniture with my bare hands). My husband ordered a nightstand online, to match our current bedroom set, because it was on sale. It never arrived on the day it was scheduled to be delivered, and we didn't receive any notification from the company. We finally called customer service late in the evening, and were told that someone had forgotten to put it on the delivery truck. My husband had taken off work to be there for the delivery, so we were irritated with the situation, and asked them to refund the shipping cost. I would consider this a reasonable request, considering this was an error on the part of the company, and an inconvenience to us. The customer service representative, evidently, did not agree, because she refused. She also gave us only one option for a reschedule date, with an alternative of waiting an additional two weeks. At this point, we asked her to cancel the order, which she did promptly, and without any effort to remedy the situation. A couple of months later, we were out furniture shopping, and decided to take a look around our local Havertys (at this point the bitter taste from our online experience had somewhat dissipated). Betty approached us, and we ended up explaining the situation. She convinced us to give it another shot, and ensured us that she would get this nightstand to us no matter what. The evening before our scheduled delivery, we received a call from customer service that our nightstand had arrived to the shipment facility broken, and it would be another two weeks before they could get a replacement. We had one option for a delivery date, which happened to be the only day of the week that neither my husband nor I could be home. When we asked if they could work with us to find another day, we were told no. We cancelled our order for a second time, and decided that we would not be working with Haverty's in the future. Betty called us not long after, to find out what had happened to cause us to cancel our order. When we explained, she got a manager involved, and worked out a different delivery day that would work for us. She made sure that we were completely happy with the arrangement, before ending the conversation. The delivery was scheduled for yesterday, between 2:30 and 7:00pm. Around 4:30 I was informed that the delivery truck had broken down, and we would need to reschedule. At this point, all I could do was laugh. Clearly, the universe did NOT want us to have this nightstand. I spoke with Karen in customer service, and was told that the delivery would be today, in the same timeframe, and that I should expect a call narrowing that down to a two hour window. At 1:30 this afternoon, I received a call saying that the delivery truck had come and gone, with no response at my home. It turns out that this was an error, and they had not, in fact, come to my house yet. It's a good thing this error was made, however, because during this conversation, I discovered that my delivery window was actually 12:45-2:45pm. All the customer service rep could say was, "sorry you were given the wrong time". The nightstand was finally delivered at 3:00pm. I am truly disgusted with the customer service representatives that I had the misfortune of dealing with throughout this process, but I will end this review on a positive note. Betty was the sole bright spot in this very frustrating fiasco. Had it not been for her, Havertys would not have gotten our business. She fought for us and did everything she could to make things right. I would not recommend shopping at Havertys, but if you must, insist on working with Betty. read more

We ordered 6 pieces of furniture & also purchased the furniture protection plan for a vacation rental property. At some point a renter or housecleaner made a large scratch in the coffee table. The protection plan company refused to repair the table, so we asked our local Haverty's for assistance and they immediately set in motion a solution to the problem. Very impressed. We have been very happy with our purchases and don't think they are any higher priced than other stores. read more

Even though I hate shopping for anything, my experience at havertys was excellent!The presentation of the store was top notch-every thing was in places that made sense. Went to kittles and it was like finding a needle in a haystack. The sales person, Cher, was very professional, well informed and easy going. I didn't feel pressured to buy right now-but I did any way. The whole team there seamed to work well together and helped out in any way they could, which was soooooo different from my experience at Kittles. read more

Haverty's has been the absolute worst buying experience of my life. A total nightmare. First they told us our table was handmade. Not true even though we paid a premium for hand craftsmanship. They deliver the table top and chairs but no legs! The salesman didn't order legs. We paid for the legs he just didn't put them on the order. Legs arrived and they are the wrong size as we ordered a counter height table. Now the chairs barely fit under the table. We get the run around after calling and complaining. Not a single apology. The delivery men told us to keep the legs until the new ones arrive. We could sit sideways to eat. Now a manager said we should be charged for the wrong legs and hey won't deliver the right legs until the my get the old ones back! And he said we are lucky that Haverty's didn't charge us for their mistake. Never will I ever buy furniture from there again. Buyer beware. The sales people and managers are incompetent and totally unwilling work with us. read more

In brief, because I could go on beyond what anyone would read...everything they tell you will be a lie. DO NOT TRUST THEM! The final straw was when we ( after more than a 3 week delay from the original delivery date) were told, over the phone, the day I missed work in order to accept the delivery that the truck would be at my house at 12:15, Guess what? 12:15 came and went, 1:15 came and went. 2:15 etc. Each time I would get online and check, the time would be moved. At about 3:15, I see the &$#%$ truck slowly moving past the front of my house. There was minor construction, so there were cones filing the street into one lane. When I talked to the crew out front and they said there is plenty of room, they'll move the cones and stop traffic. No one ever called. The mythical half hour before we arrive call... Ha! A call to explain that they would not make the delivery... Ha! No call, not once. When I checked online again, to see where they were I saw that they were four blocks away. I called the company and was told that they couldn't back track. I said they're 4 blocks away! NO, We can't back track. One sofa, one chair, 15 feet up a sidewalk, up three stairs and through the front door 10 stinking feet. But no! Do not trust the company. read more