New mattress is perfect! Big difference between this mattress and the one it replaced! FYI, the two young men who brought the mattress, they were very professional and very respectful! It took them half the time to unpack the mattress, bring it in, and place it on the bed. They were equally as fast as removing the old mattress. Thank you for making this happen! read more

Easy experience from beginning to end. Needed to purchase a lift chair for my Dad. They had many options and helpful determining the best option. read more

I bought a washer/dryer and new furniture! Both gentlemen were kind and not pushy at all. Great place to go! read more

Big Sandy Superstore - New sofa, chair & couch - Mattresses Near Me - Columbus, Ohio

My delivery was #1 for the day. The two man delivery team arrived early into my scheduled window and got me set up in a matter of minutes. I appreciate their service. read more

The service was excellent, from the time we went into the store to make our purchase right up until delivery. The salesperson was well informed and helped us to make a good choice. The communication about delivery was the best I have ever seen and the installers were the best!! So pleasant and knowledgeable. They explained everything about our new refrigerator! I highly recommend Big Sandy's for all purchases. It was our first time there but we will definitely keep them in mind for future purchases. read more

Our service was good. We were looking for a speed queen washer and dryer. Got it ordered and derived within 7 days. Delivery was great. Guys and the items in the house super fast and hooked up. Speed Queen is super expensive but my original set last 25 years so I have high expectations that this new set has the same staying power. read more

Big Sandy Superstore - Mattresses Near Me - Columbus, Ohio

Great delivery. On time, professional. Way it is supposed to be done. Great products at decent prices.

I am very impressed with Big Sandy from my purchase to the delivery and set up of my new refrigerator. The delivery team of Trevor and Dewand were outstanding. read more

Purchased a new Beautyrest Black hybrid (medium) mattress from Big Sandy at the Polaris Ohio location in February 2026. The delivery was an issue but I decided not to review that since it was the contractors fault and Big Sandy made it right. Back to the mattress...after 70+ days of sleeping on it, the mattress was just too hard and not softening up at all so we decided to go talk to the salesman. We went back into the store and decided to take them up on their option to exchange. We decided on another Beautyrest Black interspring (medium). We chose the one that was on the showroom floor that the salesman stated was a interspring medium which was definitely much softer than the hybrid and it had the support I was looking for. Big Sandy delivered the new mattress with no issues. After the delivery, I noticed that it did not have the softness or fluffiness as the one in the store but I thought I would give it some time. Unfortunately, this mattress is just as hard as the hybrid we originally had. Since this is our second one and they only allow for a one time switch, we are now stuck with a VERY expensive and hard mattress. I am not sure whether the salesman just didn't know the correct firmness of the mattress in the showroom or what the deal was but the one I received IS NOT the same as the one in the showroom. I'm not sure what my options are at this point but i am not excited about being stuck with a $5,000 mattress that nether one of us can sleep on without hurting the next morning. I have also not received so much as an email, text or phone call to ask how everything went with the exchange and my purchase and if I was satisfied. I would have thought the salesman or someone would have reached out but apparently they don't do that anymore even though it has happened with every purchase I have ever made there. I have shopped with Big Sandy for over 20 years with not much problem but this may be my last purchase with Big Sandy Superstore. I doubt anyone from the store will even reach out now since others that have given a low rating on Google reviews do not have any response from the store. The only responses are for positive reviews. read more

Great experience getting a couch here! Came in last week to purchase a couch for our extra room, and it was extremely smooth. Our salesman Lamont was professional, showed us exactly what we were looking for, and was very clear with pricing and inventory. I think the whole time we were there was under an hour. We ordered the couch on a Monday and the couch was delivered on Thursday of that week. The delivery men were also very professional and were able to install the couch exactly where we wanted it. The couch is high-quality, and we are very happy with it. Overall great experience and easily would come back! read more

I am beyond furious with Big Sandy's and their so-called management team. This has been one of the worst customer service experiences I have ever dealt with. In April, my husband and I spent over $4,000 on a sectional. We were told one recliner piece was on backorder, which was understandable. It arrived early, but when the delivery crew showed up, they immediately started asking my husband what police department he worked for because of a flag on his truck. He's not a police officer, but that shouldn't matter--it was none of their business. Even worse, they spent their time in my home bashing law enforcement in front of my children instead of paying attention to the job they were there to do. Not surprisingly, they left without installing the sectional correctly. When I got home, I immediately noticed something was wrong. A service technician later confirmed that the delivery team had failed to install the legs on the backordered piece. We were first told the replacement legs would arrive in July. Then we were told September. So because of THEIR mistake, we're expected to live with an incomplete sectional for months after paying thousands of dollars. What's even more frustrating is the complete lack of accountability from management. They promise callbacks and never follow through. They act like offering a gift card fixes everything. It doesn't. A gift card is not an acceptable solution when your employees made the mistake and a customer has spent over $4,000 on furniture that still isn't complete. And this isn't the first time. We've purchased appliances, furniture, and other items from Big Sandy's over the years, and it seems like every order has had an issue--damaged products, dents, scratches, or missing pieces. Every single time it's the same story: apologize, offer a gift card, and move on. I was hesitant to shop here again because of our past experiences, but after visiting multiple furniture stores, we loved this sectional and decided to give Big Sandy's another chance. That was clearly a mistake. At this point, I don't want another gift card. I expect Big Sandy's to take responsibility for their repeated failures and provide meaningful compensation for the inconvenience, delays, and months of not being able to fully use the product we paid for. A partial refund would be a much more appropriate resolution than another store credit that requires us to spend even more money there. The management team has been an absolute disappointment, their communication is poor, and their customer service has been unacceptable. Customers spending this kind of money deserve far better than broken promises, endless delays, and excuses. I sincerely hope someone at Big Sandy's sees this and finally does the right thing, because after this experience, I cannot recommend this company to anyone. read more

Today we had all appliances replaced. It was 3 workers and they were very efficient. I would recommend CAI to do installations. They installed 5 appliances which took last than 90 minutes. read more

My new frame and mattress were delivered today and I had a 5 star experience from the store all through out the buying and delivery process. The 3 gentleman who delivered at my property today were courteous, respectful, knowledgeable, prompt and helpful. I couldn't be any happier with the whole experience from beginning to end. Thank you! read more

Awful service. First the sales women we talked to ignored our calls so we went online to buy. After we bought our sofa we tried to set a delivery time and were told thier systems were down. After a week of calls to the store, the website and corporate we still have not heard anything back. The have basically stole our money and told us they can't do anything about it. read more

Excellent experience all around. Thank you for helping me with a new couch and delivering it with no issues!

My experience could not have been worse! This morning when I was expecting them to deliver my refrigerator, they tried to deliver and install a second stove (we didn't buy install). Then told me my refrigerator was still on backorder for potentially another month!!! Yeah, never again! Zero communication! Horrible experience!!!! read more

We needed a new microwave and went to Big Sandy. The salesman looked up our old unit and found the unit that would fit our space. We purchased it on Tuesday and it was installed Saturday morning. The installers were very nice and quickly removed the old unit and installed the new one. We would definitely recommend Big Sandy!!! read more

Wonderful experience with the two sales reps I worked with. The price was fair and the delivery process was flawless. They kept me up to date as to the exact minute my delivery would arrive. I will definitely make it a point to make future purchases from Big Sandy. read more

Our Refrigerator has stopped working TWICE. We purchased the Extended Warranty "Thank the Lord". Your Repair Service is well below sub par. You have 1 Service Technician for our area, "Pickerington Ohio". We have been without a Refrigerator for 2 weeks this time. Your ONLY service technician called off sick today which was the day of our scheduled repair. How convenient. Funny NOW, they can schedule us for Monday, but when we first called no way in hell we could get any earlier service repair date. Coincidence? I think not. If this was once? Understandable things break, but TWICE? I ask what kind of junk is this? We purchased our whole kitchen appliances from you, we purchased 2 COMPLETE Living room sets. Upset? BEYOND UPSET. Is this how customers are to be treated? I fully expect something to be done. read more

A handful of pieces are missing the price tags, but the clerks are really good at finding the prices for them if you're interested.

Purchased a floor model refrigerator on April 15, 2026, and it has not worked from day one. After reporting the issue immediately, I expected a return or replacement. Instead, I was routed through a service process that took nearly two weeks, including waiting for a technician, parts ordering, and a rescheduled repair because the parts were sent to the wrong location. During this time, I rearranged my schedule multiple times for appointments, only to still be left with a non-working refrigerator. After continued follow-up, I was finally offered a refund--but only if I return the unit myself or pay a pickup fee. This is not a case of a customer changing their mind. The product was defective from the start and never usable. Overall, this has been a very frustrating experience. A situation that should have been handled as a simple return turned into a prolonged and inconvenient process, with the burden placed on the customer to resolve an issue caused by a defective product. I would strongly encourage the company to review how situations like this are handled, particularly when a product is non-functional at the time of sale. read more

Great salesperson; amazing delivery and setup - best overall service we've experienced. We will be back for sure!

After searching the entire Columbus area...big appliance stores as well as little...I found Big Sandy's on Polaris. Not to be overly dramatic, but they do it right. From the sales to the delivery, I couldnt ask for a better experience. Taylor and Darrin in sales and Will and Lando in delivery deserve all the stars available. Thank you to Big Sandy's Polaris for hiring such good people. read more

Fair price, knowledgeable sales associate & very efficient and friendly delivery personnel

from start to finish my couch buying process was perfect! the couches were within my budget and very aesthetically pleasing and comfortable. the people at the store were super friendly and helpful, then the delivery guys were in and out and did a great job! would highly recommend!!!! read more

Big Sandy Superstore - Mattresses Near Me - Columbus, Ohio

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delievery was scheduled/rescheduled 3 times i ask for a Credit and they were kind enough to give me $150 back when delivery finally happened the Driver was very Rude never once had eye contact ,didnt say Hello or Goodbye or KMA since the rescheduled my delievery several times and i had drop off delievery ( i had help at first but then he went on vacation , so he couldnt help set up ) so i asked the Delievery Guys if they could plz unwrap the Furniture and i will figure out the rest , they did unwrap and set up but with a very bad attitude from the Driver , the other Guy was nice as he could be and felt really bad because they ripped my shelf on the Wall completely off the wall and broke a candle stick but the driver didnt care at all after set up the Driver just took his tools and left without even say goodbye i am appreciative for them setting it up , but no need to be soo dam Rude !! hope Gabriel will be nicer to other customers As for me ever buying anything from them again !! NOT GONNA HAPPEN. read more

Our 12 year old refrigerator was about to fail so we went to Big Sandy at Polaris. Somchai was very knowledgeable and helpful and showed us all the models that would fit our kitchen. We ultimately purchased a 2.33 Cu Ft counter depth GE Cafe which had all the features we needed. We were very apprehensive about the delivery since a previous delivery years ago from another store had resulted in damage to our floor and entry way. However the delivery by Derric and Darl was smooth and reassuring. Our wooden floors were not harmed and the water was hooked up without incident. Our refrigerator is performing as expected and we are very happy with the sale. read more

I purchased a beautiful couch and rug from Jenny at Big Sandy's over Labor Day weekend. My experience could not have been better. Not only was Jenny terrific, but the sale was amazing, and the delivery was seamless. The couch was hundreds of dollars off, and when I purchased the extended warranty, I received the delivery for free. I think the best part, though, was the excellent customer service from Jenny, to the guy who completed my paperwork, to Jason and the other delivery guys. As an older gal, it reminded me of "the old days" when the customer was treated like we mattered more than the money". Thank you, Big Sandy! read more

Big Sandy Superstore - Beautiful couch and rug bought at Big Sandy's-dog not included. - Mattresses Near Me - Columbus, Ohio

While we have experienced a few hiccups with our delivery, installation, and rebates, our amazing folks today (Don and Will) made up for it!! These two, the dynamic duo, are amazing. I also have to give a huge thank you to Cortlyn, Operations Manager, she has been amazingly helpful. read more

Our service from Big Sandy Superstore Polaris has been a fantastic experience from the beginning. My fiancé and I had visited the showroom 3x upon purchasing our new couch. The sectional was well crafted and great value considering its competition. The salesman, Bob, was very knowledgeable in his products and although we only met him on our second visit, he made our experience great! We did have a little delay in waiting for the last piece of our sectional to arrive. However, the team at Big Sandy kept us up to date the entire process! We can't wait to enjoy this couch for years to come! read more

Big Sandy Superstore - Grey reclining sectional - Mattresses Near Me - Columbus, Ohio

We had the best experience here. We knew what we needed and was quickly directed to them. The salesperson was AWESOME!!! The delivery went smoothly. The guys were a hoot! And the product is spectacular! read more

I had been to almost every furniture store in central Ohio, but kept coming back to a good-looking and comfortable leather recliner at Big Sandy. I received wonderful service from two different staff members and feel that the price I paid was fair. I'll be back in about 6 months to buy another one to match it! I purchased the white gloves delivery and the service was great! I got up-to-the-minute updates online as to when my delivery would arrive. Overall, this was a very satisfying purchase experience! read more

Beware of buying the Drew & Jonathan brand of furniture. I bout almond colored leather furniture I loved. I was assured by the manager and sales associate the furniture brand was reputable and well made. I paid over $5,000 for a recliner, couch, and loveseat. After 2 months the color has worn off the leather on the recliner headrest. The manufacturer doesn't want to fix it or replace it after 2 months! I'll be filing a BBB complaint read more

Everything went well. Competitive price. Delivery & installation went flawless. Salesman was helpful in helping us make a choice.

washing machine broke so after 15 years went to check them out. Darrin was very helpful and knew his stuff. Delivery with Rodney and Gabriel couldnt have been better. Gabriel ran a cycle and said he wants it perfect 100%. First day of course... so fingers crossed! First time at Big Sandy too. read more

The services, from purchasing to installing, the whole process was so seamless and smooth, I cannot stress enough how well they work to satisfy their customers. read more

The appliance staff was spectacular, very helpful. The installation staff was wonderful and kind. I really appreciate the automatic correspondence via text on delivery day. Thank you. Patty T. read more

Purchased an LG washer/Dryer front load set. Was not happy with operational issues in the spin cycles. Failures were addressed twice by service calls, no problem found. Replacement of another brand of washer/dryer was fulfilled and delivered; love the new set. Delivery was accurate and timely. 2nd selection was the right way to go. Value was as expected for front loads with pedestals. Did not get the discount for pedestals 2nd purchase, but honored store-bought extended warranty from date of new delivery, and monies paid were applied. Very satisfied. read more

Service at store and with delivery was great... I would have purchased the same item if they still made it--but this new one is just as comfy... Great Value for sure... We always have luch when shopping Big Sandy read more

I left a glowing review of Columbus store a couple of days ago . I was told my items would be delivered today but didn't receive a call about scheduled delivery. When I called the store they have no delivery for our items!! This is lack of care and customer service in my opinion. I am outraged with this!! read more