John and I have been wanting new furniture and Labor Day weekend I had received some sales ads from a competitor and decided to look online at various stores. Haverty's has a pretty good and user friendly website and I found a sectional that I was interested in. It being a holiday weekend, John was working- so he trusted me to go and pick out the furniture. The Shiloh sectional was the one I was interested and and walking through the door at Haverty's, Kate Monahan greeted me and walked me through the purchase. I made sure to sit on the sofa for about 30 minutes to make sure it was comfortable and even laid across it (something that was uncomfortable with our current furniture). I picked out custom fabric for the accent pillows and this manufacturer didn't upcharge for that! Win! I also added an ottoman from a different family set, and got it in the same material as the sofa. Kate was fantastic throughout the experience. She connected with me, made sure to offer me the best price and the furniture was slated to come in within 8 weeks and it was in exactly 8 weeks! Kate followed up with me about my scheduled delivery and again after delivery and even sent a sweet thank you card! If I need any other furniture I would shop with her again for sure! Delivery was yesterday- they give you a four hour window and then narrow it to two hours the day before delivery and they have a track the truck feature- so you can see when you're next. The delivery guys were fantastic- set up quickly! The whole experience from start to end was a great experience. John is very happy with our new furniture too~ success. And the cats approve too, lol. read more

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Havertys has the best quality furniture around.Not only is it a great quality it is made to last and Kate Monahan went above for me im living in an ALF and how much she helped me was just amazing .She helped with picking out the best furniture for my needs and unstood what I needed I would personally like to thank Kate from the bottom of my heart she helped me out even on her day off Havertys is lucky to have Kate Thankyou for the best made furniture for the awesome sales associate and I will always recommend Havertys and Kate Thankyou Laurie Withouse read more

We purchased dining room and living room furniture and could not be happier with it. The furniture is very nice quality and we felt it was a reasonable price. They had a great selection to choose from. We worked with Corinne and their designer. Both were amazing to work with. They went out of their way to make sure we got what we wanted and we were completely satisfied. We'd definitely buy from them again and highly recommend them. read more

Havertys has always been a gold standard for me regarding furniture. The quality of the pieces is always nice. The price are a little higher, but you're get pieces that will hold for many years. I went shopping on Memorial Day weekend to find a couch. I found this beautiful conversational couch in Bermuda Linen. It was so chic and modern. I was nervous at first about getting this couch because of possibly getting it dirty, but they have a great five year warranty that you can pretty much apply to any type of problem. Also, the sales rep Corinne did a great job in helping me. read more

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I came to Havertys in hopes to find a furniture set, and John was suchhh great help. He didn't harass, but was sure to be there when we had any questions and i deeply appreciated that. Gave us so much information on the set I purchased, He reminded me the day before my Delivery and also checked in after I received my order! Super pleased with his service, i'd definitely recommend this store to anyone looking for quality furniture. read more

Don Bogard is a very professional salesman with a great deal of experience. No pressure, great problem solver, patient and works very hard to help you find the right solution for your furniture needs. Will always go back to Don in the future. read more

Ask for John! Great options for your furniture needs. We got barstools and a couple desks a year or so back and we're very happy with them. We did have an issue with my desk in which one leg was cracked when put together and they replaced very quickly. My husbands desk had a couple dark spots from the stain that they got someone to come out two different time to try and fix. We were not that satisfied, but left it as it was. We are looking for furniture again for a new move and made sure to check out their bedroom sets. Nice options and will work with you on pricing on what they can! read more

We have purchased all of our furniture from Haverty's except once. our sons have furnished their homes with Haverty's furniture. We send our employees and neighbors to Haverty's. We've always had outstanding service, but I refuse to give my latest purchase to their salesman Gregory. I'm an experienced shopper, can buy anything in this store 10x over, but the attitude, mannerisms and comments from Gregory turned me off and quickly influenced my decision to not give him my business. He definitely lost my sale and Havery may have lost a very loyal customer's business in general. I entered the store, 30 mins prior to closing and was quickly approached by Gregory, who didn't listen to a word I said, talked over me, and showed me items I wouldn't let my tacky neighbor buy. We want to replace our dining room set or just the chairs really. He unsuccessfully attempted to bond, once he learned that I was from Boston, by sharing a story. I don't mind a story, but don't bs me amd waste my time! I found him annoying and disrespectful. Gregory said hey, let me tell you a funny story, 15 mins prior to closing, about his life in Boston, and at the end of his story, he rudely looks down at his watch and then proceed to say, well we are closing now, so please allow me to give you my card and I'm not sure if you'll return or not, (what did you just say?) but if you do please ask for me! Are you kidding me, you stopped me from looking at furniture to tell me a story!!! Then push me out of the store!!!! He goes on to tell me that I'm sure you need to check with your husband first, who was on a business call in the car. Haha Are you kidding me?! What just happended? Not that I expected him to stay past 6pm to make the sale, I mean the month is just starting, had it been the end of the month, this interaction may have went differently, but geesh he was rude, judgmental and very condescending. I bet if I had makeup on and not dressed in active wear, his attitude would have been different. What makes matters worse, other customers were shopping and engaging with their sales person, they weren't throwing them out of the store, they were walking and talking. It's unfortunate that he found it necessary to judge me! Sales 101, never judge a book by its cover, don't insult your customers, treat them with respect, don't pass rude comments. You basically told me with your indignant manners and comments that you didn't wamt my business. I was going to shop elsewhere, but I may just go back and "Pretty Woman" his ass. I'll buy from another salesperson. Gregory, you're a no class, ignorant idiot. I'm not a "Karen" but maybe a phone call to your manager might be warranted. You don't treat any customer this way! You never know who you're dealing with Gregory! You'll soon learn that you insulted one of Haverty's longtime customers with far reaches in Jacksonville. Good luck Gregory. read more

I arrived 6 minutes prior to closing, just wanted to see what large couches they had really quickly. As I walked up, an older man locked the door in my face, then went to the next door, cracked it enough to say "close at 7," then locked it too. Giving me 3 minutes of the 6 you're still open might have gotten you the $3200 we spent at the next place we went. read more

Short version - The staff at Havey's has no qualms about lying to get you in the door. Long version - I am looking for something that is hard to find these days - a double sided, flippable mattress. It is for an elderly lady who knows exactly what she wants and there is no use arguing with her about it. The stores all tell you that nobody makes them anymore but that is not true. I have found several online from major manufacturers. Before I ordered a mattress online sight unseen I thought I would shop around for one locally so I called Haverty's and talked to a very professional sounding sales-liar named Don. I told him what I was looking for and he said they have them in stock and he would be happy to help me. So I showed up the next day and Don was helping someone else so he directed me back to the mattress section in the back of the store and said he would meet me back there. I was told by another sales-liar that nobody makes double sided mattresses anymore. That is still not true and I informed him that not only is he mistaken but Don assured me that they actually have some in the store waiting for me to look at. He walked around looking at a few of the mattresses on display but none of them were double sided so I went back to Don and asked him where they were hiding them. He said that they don't have any despite what he told me the previous afternoon. I drove all the way across town, wasting my time and gas, putting miles on my car only to find out that the staff at Haverty's has no problem lying to customers to get them to visit the store. read more

Havertys always goes above and beyond. Even with the current epidemic they deliver on time and always happy to do so. Everyone associated w/Havertys is always friendly and knowledgeable. Delivery staff, installers, and repair people have all been great to work with. I would recommend them to anyone and the quality they offer is well worth it. read more

Had a very pleasant experience at Havertys. Our sales rep Chandra was very helpful and made shopping easy. She provided the right kind of guidance in our decision making about furniture without being pushy. She had great follow up through the delivery process to make sure that everything was as we expected and helped us solve a small issue we had after delivery. I was impressed with Havertys follow email system and delivery tracking that lets you text for updates on the ETA for the delivery truck. They were also on top of the customer service when a small after delivery issue was discovered. Overall a far more pleasant experience than I expected when shopping for furniture. read more

Excellent shopping experience my sales associate Tracy went above and beyond in helping me select furniture for my new home. I had a very specific look and was in the store multiple times and changed my mind several times. She was always pleasant and extremely knowledgeable. I will definitely buy all my furniture there quality is great and prices I felt reasonable and I shopped every furniture store in town. Thanks again Tracy you were amazing! read more

Now tried to get couches fixed under warranty. The dye is coming off. They tell me not covered but if my dog was to pee all over the couch they will replace it but not replace it due to dye coming off the leather???? So now they asked for more pictures. The dye the holes the torn seams and remember we have a full warranty to cover this couch. They try to buy us off with 500 bucks to spend in store on more of their garbage? Please people your wasting good money buying their furniture. Tables they say real wood is laminate made in China just junk. The leather couches the seams pulling out holes wearing in it from how it reclines up and down color coming off all over it. Its embarrassing to own being a few years old and this bad and I take very good care of my stuff. I own a 2016 Cadillac ctsv so how do you believe I take care of my things? I treated this leather religiously to keep it soft. Fact is it is junk and no matter how you treat it your going to have it fall apart. So save your money and go else where. My parents owned a leather couch when I was a kid. When I was 25 they have it to my sister for her family and it was still like new. 20 plus years old and she still has this couch and in better shape with kids all over it then my couch that mostly was covered with a blanket and used by my wife and my self. A company like this could have easily gave us a new couch since the warranty company guardsman has blown us off twice a 400 dollar warranty that was to cover all these issues according to our sales lady. So their recommended warranty company tells us no not doing anything twice where on paper it says they cover these issues but yet the huge company havertys won't just replace the couch to keep a customer happy and save a relationship and keep me from writing many bad reviews that in the end will cost them a ton of sales with up coming Holliday weekend sales. Just shows how they think as a company. I will spend all weekend posting reviews and pictures to be sure I turn off as many people as possible from buying here. A 1500 dollar couch will cost 10s of thousands in the end to this company. Please comment if I have saved you from buying from them I want them to know how much this hurts in the end. Thank you for reading and I hope I have saved you the grief I have had to put up with by you choosing another company for furniture. read more

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I have spent lots if money at Havertys. Purchased a bedroom set for a spare room. Didnt't notice until 2 months later that the bed rail was damaged and deep cuts in the footboard. Tech came to repair and said he couldn't fix, keep light off and you won't notice. Said they would replace. Customer service called back and said they couldn't replace it. I'm so disappointed in Havertys and will never step in the door again. I was told one thing and now they are not standing behind their products. Too overpriced and not honest. I will tell all my friends not to shop their because Havertys does not stand behind their products. Not to mention but u e spent over $30,000 at this store. Shame on you Haverty's. read more

Great products and staff.

Our experience purchasing furniture from Havertys was terrific - from the beginning to end! Our salesman, Don, was very helpful and not at all pushy. The delivery was great - you can even keep track of the truck on the day of delivery so you know exactly when the furniture will arrive. There we two men on the delivery truck and they couldn't have been more considerate. They even asked if I had a dust ruffle I wanted on before they put the mattress in place. We are very pleased with the quality and the look of the furniture. Will definitely go to Havertys when looking for new furniture. read more

I purchases two sets of furniture totaling about $7k from them. We asked multiple people employed by Haverty's if the tables would hold up/be durable as we have two small children (both of which were with us both times). We were assured MULTIPLE times that these tables were durable. Not true. Even Cork coasters designed to protect, scratched these tables. Putting anything on these tables scratches them. We have wood tables at home that are 30 years old and have less damage. We have no pets and my two year old uses coasters, so these scratches are absurd. After having them two weeks (and keeping the kids away from them), we contacted the company and discussed with the manager. She, as well as the technician that was sent out, led us to believe that this would not be an issue to exchange them. Completely false. The company called us and said that there is nothing wrong and they would do nothing to remedy the situation. I will NEVER buy another piece of furniture from them. More than $900 on two tables that I now have to either move them out of my house, or keep covered so they don't look like I purchased them from a flea market. They lied multiple times, and are misleading at multiple levels. Never again. read more

After buying our first home, I was so excited to purchase furniture and start decorating. We chose Havertys Furniture because we not only loved the items, but because we were greeted with excellent customer service. I am sorry to say that after you purchase the furniture, the great customer service vanishes into oblivion. After we handed over the cash we were no longer dealing with our wonderful customer sales reps, but rather disgruntled workers that try to rush you off the phone. Our "embrace sectional sofa" is ripping at the seams and has been since we got it. I have had Havertys Furniture come out 4 times to replace ripped cushions. When I voice my concerns via phone, I do not even get a simple validation for the issues that I am encountering or even an apology. A brand new couch should not need this much maintenance and I want answers. Now, since it's been over a year (luckily we purchased a warranty package for this POS), I am transferred to a completely different company for all maintenance issues. If you're thinking about Havertys to furnish your home, think again. After they take your money, they don't have time for you. Save your time and funds and go elsewhere. They do not value their customers. I am so disappointed. read more

Had a great experience at Havertys due to there sales associate Chandra. She assisted my wife and I with a bedroom set including mattress. She was very personable and knowledgeable. We have had the bedroom set for around a month now and are very satisfied. I would definitely go back and have her assist us again with our next purchase. read more

Went looking for a leather recliner. Tried to explain what I was looking for. The lady that greeted me directed me to a furniture store down the street that sold cheap furniture. I was not looking for a piece of cheap furniture. I did find what I wanted down by the avenues mall. Spend $789. Haverty I am sorry if I am not sophisticated enough for you. Have a nice day. Oh I only gave one star because I could post this review with out any star. read more

Great sales person. (Chandra) The price is the price. No gimmicks. Reasonable delivery charge. Happy customers.

Terrible customers service. We have purchased most of our home furniture from havertys on Phillips highway and it's been a pleasure. However while shopping for more furniture we were closer to this haverty than our usual one and decided to go ahead and stop in. At first everyone was nice but as soon as we purchased EVERYONE accept for the manager had an attitude and no one wanted to help it answer any questions. At one point I called to have an invoice charged explained, the young lady that answered the phone had such a foul attitude all she could say was "I can't help you, I can't help you" it wasn't until I was fed up and let her have it was that she changed. The workers in this haverty need an intense customer service training. Will never return to this haverty. Take the advice and go else where. The Philips highway staff will be happy to help you and will not change after the sale. Gary has always helped us there and I will continue to purchase from him. Deeply regret my decision to have purchased from Atlantic. read more

I had such an awful time shopping for a couch at the Atlantic Blvd location. The salesman who initially greeted me, JOHN BARIE, not only lied to me but actually unauthorized a change in my delivery date. I scheduled my couch to be delivered the morning of Saturday, and he went in a few days prior and switched it to the following week without my permission. When I went back into the store to inquire about the change of delivery date, the general manager Jonathan had no explanation and no apology for his employee's wrongdoing. John Barie was not in the store when I went in the last time, but Chandra was absolutely fantastic in getting the situation handled and empathized with me about John's unprofessionalism. If I could prevent John from 'earning' this commission, I would. He made this process unnecessarily stressful, instilled distrust in the company, and frankly gave Havertys a bad reputation. I was not only disappointed in the salesman John Barie, but also with the general manager Jonathan who defended John and did not apologize for the company's mess-up. I will absolutely not be returning to this location and would never recommend anyone let JOHN BARIE sell you anything. read more