I am going to give these guys a 5/5 simply for the fact that they were so polite and professional…read more As many of you can relate, i hope, I'm not very car-saavy and it shows. I don't even try to hide it; a lot of people could actually take advantage of it but they don't. Anyways, I'm a stickler about my oil being changed now because of a certain incident that ended up with me replacing my ENTIRE engine on my car; but i digress. I came in uniform and obviously exhausted from the day and just wanted to finally knock this check off my lift of "to do" and just wanted it over with. The customer service here was impeccable. I mean, opened my door, called me by my last name with a "miss" in front and said if i wanted to go get a jersey mikes sandwich i was more than welcome and he'd call my cell. How nice was that? And i totally did. it took less than 20 minutes and they even cleaned the windows, checked the tired and filled up some liquids for free. All in all it was about $40 but i know if i had cut coupons and not gone on a whim it would have been cheaper. Definitely going there again if only to hear someone so nice talk to me. I'd pay for that ha ha. So sweet and nice there - amazing service, seriously.

Ok so I brought my car to jiffy lube on Feb 26 2026, march 29th my car started to mess up. (I drive…read morea 2015 Audi q5) . Well I opened the hood to see if I can notice anything and my engine cover was NOT on my car. I contacted jiffy lube the 29th and they said they did the investigation and it shows the guy taking my engine cover off and not putting it back on. My car is misfiring and I can't drive it due to the misfire and it jerking when the rpm's go up. Jiffy lube said they ordered the engine cover on April 14th , and they would change my spark plugs. Well April 23rd I called for an update, well to come find out they were ordering the part that day and it should be here the by the 29th , It is now April 30th and they have yet to update me even after I have reached out!

Shawn was very personable, timely and very reasonably priced! He came to my house and fixed both…read moresets of brakes. I highly recommend.

He did a very good job very quickly at a price that didn't make me scream ( replaced my A/C…read moreCompressor). The A/C is working just fine now. He also agreed to work on my wife's Fiat and this is a bit unuseual as very few mechanics in town will work on Foreign Cars. Most are way too expensive.

I believe they are the best value in the area. Their inspection they do with every visit is…read morevaluable when you drive an older vehicle like I do as things begin to leak and deteriorate. Their inspection sheet features images to go with their assessment, which provides proof for those who might be skeptical. Its not like the quick oil change places where you go in for an oil change and they come talk to you about everything from your air filter, tire rotation, engine flush, serpentine belt, and anything they have no record of at their location to even include changing the air freshener tree on your mirror "as per manufacturer recommendations..." or "to enhance the performance/engine life of your vehicle..." They take the time to do a fair and accurate assessment to see if other problems exist. You don't always want to hear what they have to say after their inspection (I drive an '05 so they had all kinds of legitimate findings...) but they are forthright and live up to their name. I was familiar with most of the problems they identified and would trust they wouldn't gouge someone not as savvy with mechanical knowledge. Good and courteous folks work here and who seem to enjoy what they do. While I live here, I will continue to utilize them for my vehicle's needs. I highly recommend them and would trust them enough to care for family and friends with as much time and attention to detail.

Very difficult to get in touch with your service advisor. The service manager called me back…read moreyesterday, apparently from his personal cell. When I was unable to get a hold of my service advisor this morning, I called back and Jeff blocked my number.

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

I went to A & R to recharge my A/C and they went above and beyond. They checked for leaks,…read morerecharged and even added some dye to check in a month to confirm no leaks occur later. To top it all off they offer shuttle service to and from home and shop. Allof this at a reasonable price.

If I was able to, I'd give this place a zero star, worst experience ever will never go to a fire…read morestone ever again also The aerial manager, Ray spoke with him over phone I was nice and calm over the phone until he started disrespecting me and swearing at me over the phone very unprofessional

I took my daughter's car here as she urgently needed tires…read more Car was not ready when promised. Very expensive tires and service.

had to bring my car here while visiting a friend 10 hours from home. While on the way to visit my…read morerear brakes started grinding so made an appointment for 10am to drop my car off and they called me around 2pm saying they just got a chance to look at it and wanting to do extra work which i denied because they wanted to charge me $1,700. Told them to only replace what i brought it in for and they gave me a run around saying that extra work HAD to be done for it to run. ended up having to pay $1,100 when all i brought it in for was rear brakes but i didn't have much of a choice because everywhere else was closed for the weekend.

I will definitely go back!! Thank you Brandon Raycraft (lead technician) & Jim @ the counter!…read moreExtremely helpful & honest. I was very pleased with yall service & appreciate it

Be careful, I had the oil changed in my daughter's Toyota RAV4 and she got stranded. We drove 2…read more1/2 hours to help get it to a repair shop. It was blowing smoke out the back and running terribly. It turns out they overfilled the oil by 4 1/2 quarts! We hope there isn't any long term damage?

Thorough, fast and friendly! Great experience and very helpful and informative about service…read more Highly recommend!

The service was terrible. After having work done involving the throttle body of my engine, they…read moredamaged the area inside it. That cost me additional hundreds of dollars. Then after "fixing" that, I was almost completely unable to stop my car because it was trying to accelerate out of my control. They finally realized to disconnect the battery and then reconnect it. That worked. On another occasion I had a 30,000 mile service performed. My receipt did not show that. They were to include a pair of wiper blades with the 30,000 mile service but they did not give me those. The service writer conveniently forgot. This shop is absolutely terrible just like all auto Repair shops in Clarksville. Beware. Try another repair shop.

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!