Quick service and friendly staff. Definitely coming back again. Good deals if you go to there…read morewebsite for discounts

I have been waiting with 2 cars in front of me since 2:39pm , it is now 4:23pm and I'm still…read moresitting in the bay no one has attempted to come start my oil change let alone say "I'll be right with you" or anything , I have watched 6 cars that came after me get serviced in the right bay that came after me. Yet I'll still waiting.

They didn't put enough oil in my engine was knocking afterward. Took it back to them, they treated…read moreme like I was dumb and didn't know what was going on. They told me it was normal in reality it wasn't and could have costed me my car. I do not recommend taking you car to the one on blanding. I had to add extra oil to my car but paid for the extra quart.

I been here 3x and only got 1 oil change there because they are so slow and have only 1 bay open…read more They are slow slow slow. I waited 30 minutes and no cars moved. This place sucks

I was down in Orange Park for a monthly training and my oil change was due. Given that there's a…read morefew oil change places within a few blocks, I just pulled into Famous. I can't remember the last time that I've been to this franchise, as I usually go to Take 5, but I'll definitely never go back to this spot. The first alarm bell was that they made me get out of my car. I just want to get in and get out. There should be no need for me to get out of my car for a quick oil change. The second alarm bell was that the few men on staff were swearing up and down that I had been in to their shop recently (I had not) and that they had recently had a car "just like that." It wasn't just one or two comments, but went on for a few minutes and creeped me out. The third alarm bell was that after I filled out my information in the iPad provided and asked if my Veteran/Military discount was included, I was told that it should all transfer from my current profile. I didn't have a current profile. I haven't been to a Famous in many, many years. As I was waiting in their office waiting area, one of the guys came in to walk me out to my car and, basically, up charge me on stuff. I commute to St Augustine every day for work, so I'm staying on top of my oil changes and fluids. However, I'm fairly certain that my coolant needed to be topped off, so I let them do it. That said, I was told that my Veterans discount would "transfer over" and it wasn't included and that they were going to put the current oil that I was using in my car, which was non-synthetic, and they put in synthetic thinking that I wouldn't notice. When my bill popped up to be nearly $200, I looked at it and said that I don't put synthetic oil in this car and that kind of oil should not have been used. The guy at the desk took it down to a regularly priced oil change, but not without making comments in a smarmy tone like "the customer is always right" and generally making me feel like he got caught trying to upcharge me. I felt very uncomfortable from start to finish here. Everyone, ladies especially, avoid this place at all costs.

We pulled in after the light turned on. Alex welcomed us and immediately started to work getting us…read moreinside. Naturally, he discovered a few extras that required attention. In response to Alex's recommendations, we chose what was required. He was easy to deal with, accommodating, and friendly. not being intrusive. When needed we shall return. It was good service.

Great service as always! Even though they couldn't do my full service due to a Toyota specific…read morefluid (only available through a dealership) they where kind and quick with there service. Got front and rear deferential replaced and oil, only took 10-15 min!

Normal oil service, guys were nice and it was quick ez ez! In and out! That's where I'll be going…read morenow!

Utilized the services of Firestone Complete Auto Care Store #011495. Problem with the fan. Kevin…read moreanswered the phone and set up a timely appointment. Kevin answers your questions, researches the issue if needed and thinks outside of the box in resolving problems - this situation was no exception. He treats you like family - with respect and concern for your wellbeing and the safety/functioning of your car. David diagnosed and fixed the problem. Thank you, Firestone, for having staff that don't treat you like a number, but a valued customer!

Had my truck all day then installed the brake pads wrong. So had to bring it back and they wouldn't…read moreget it in right away. So I had to take it to a different location and that's where I found out the pads weren't installed correctly. Also didn't put new windshield wipers on like I requested. Will not be using this location again

They would not change one of my 4 tires due to a "missing wheel stud". They didn't bother to check…read morebefore they started on the others so I got stuck having to wait for hours for them to finish 3 tires and then had to take the car to somewhere else and wait another 3 hours to get the one changed. When I went to pick up the car from Walmart, I also found that they HAD changed one of the other tires that ALSO had a missing wheel stud. They had no explanation as to why they could change the one but not the other. They waisted my entire day. The other shop I went to had no problem changing the tire with a missing wheel stud. Walmart would not even give me a refund for the installation of the one tire. I'm going to have to dispute it with my bank. I WILL NEVER do business with Walmart Automotive again.

I was very impressed. Andy, my mechanic was very professional and courteous. I definitely will…read morereturn with my other vehicle for another oil change. Thank You!

I was referred to Gary by another local business who could not diagnose an issue I was having with…read moremy 2004 F-150. I left the competitor and dropped it off with Gary. In less than a week - I had a diagnosis as well as a few different options ahead of me. Gary explained in great detail the pro's and con's of the options provided and even made a recommendation. I opted to replace with a re-manufactured engine (that came with a 3 yr/100,000 mile warranty). Carmen - who was an angel to work with throughout the entire process - quoted me a time frame of less than a week from the day they take delivery of the engine. Less than week later (including a holiday) - I get a call to come pick my truck up it was fixed. I get there - my truck runs better than it did the day I picked it up from the dealership. Gary must have spent a good 45 minutes talking me through all of the things he noticed, his extensive testing, explanation of next steps to break the engine in, the free oil change they threw in, etc. I go back into the office and Carmen had everything lined up and stepped me through all of the paperwork that came with my new engine as well as guided me through the steps to get the warranty registered to me. She even told me to call them if I notice anything crazy with my truck and they would have me towed in at their expense - just to be safe!!! It is a pity that I am leaving the area - just when I found "The last mechanic I will ever need...". I highly recommend Gary's Car Craft - you will not be disappointed!

I've made 10 calls in 4 months to have someone call me back and update me on my build , and I've…read morereceived ONE call back .. complete disrespect on the customer I gave it a 2 star NOT because they are not competent ,,because they are ,,, it's just for the lack of respect .. spending BIG money and would just like the courtesy of a call back

I went to this location for an oil change. During the appointment, they found that one of my tires…read morewas slightly damaged, and if I continued on it, I would have blown my tire on the road. This was a great find due to me having to drive three hours tomorrow down south. This is a really good team.

Amazing place with a great staff. Always looking after their customers. I would highly recommendread more

I definitely needed to update my review. Since my last visit, I had a great experience with Autumn,…read morewho now works at another location. I had to get two new tires for my car, but didn't have the size in stock at this location. However, they were able to get the right size of Continentals delivered in a few hours and everything was golden. I also had an overall checkup with my vehicle and love that my records can be pulled up so easily. Just wanted to thank Autumn for going above and beyond by giving me a ride to my house while I waited the last time. It's nice to experience such exceptional service! For today's visit, I talked with Robert and was assisted by his staff. He was able to tell me the best route to take for my situation. They are extremely courteous and professional at this location and I didn't feel pressured at all like I did years ago. They have definitely redeemed themselves and I feel confident with the staff they have now. Great experience!

Ryan at Tires Plus went above and beyond to turn what could have been a very challenging situation…read morewith my car into a genuinely pleasant experience. He was patient, professional, helpful, and truly cared about making sure everything was taken care of. Ryan embodies what great customer service should look like, and I'm incredibly grateful for his help. Tires Plus is lucky to have him!