Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

They just charged me $30 to install 2 head lamp bulbs that literally took him one minute. I cannot…read morebelieve this! Never again. I guess because I'm old they took advantage of me. After reading my review someone comes back and says it took them 20 minutes to install 2 head lamp bulbs and that I wasn't sure what needed to be done. THAT is NOT true! I walk in there holding a twin pack of head lamp bulbs that I had just purchased from Advanced Auto and needed them installed. If I hadn't known what was wrong with my car, how would I have known what to buy? You overcharged me and now you're trying to back peddle. I even said to the guy that was installing them...."Wow that was so simple, I could've done that myself!" It was a box that sits right on top under the hood. He took the lid off, pulled out the old bulb and stuck the new one in. It was so fast and easy, a third grader could've done it. 2011 Toyota Corolla LE for anyone that wants to look on YouTube to see how easy it is. This place ripped me off plain and simple. But that's ok....LESSON LEARNED!!!

Great communication, kept me informed every step of the way, very friendly and professional. If you…read moreneed some work done i highly recommend, they fixed my suspension issues on my 2019 civic within a matter of days!

I took my car here after getting scammed by Viking Auto Electric, everyone was very kind and they…read morediagnosed my issue within a day, quoted me a reasonable price and fixed the issue perfectly. I know where to take my car to now.

First time here. Needed to get a tire rotation and balance, new rotors and new brake pads. The…read moreprices are friendly and so is the service. As a female, I know it's hard to find a good place to get your car worked on without feeling like you are being taken advantage of ; and I definitely feel comfortable coming back here again. Ken and Joe were a huge help! If you go, ask for them.

I had an excellent experience with Coggin Collision at The Avenues and specifically want to…read morerecognize Steve for truly outstanding customer service. I brought in my brand new 2025 Toyota Land Cruiser for a bumper repair/replacement, and as a woman handling this out-of-pocket repair on a $90,000 vehicle, I was understandably nervous about unnecessary repairs, damaged sensors, recalibration costs, and whether I was being taken advantage of. Steve completely changed that experience for me. From start to finish, he communicated every step of the process, sent me detailed pictures throughout the repair, showed me any damaged parts that actually needed replacement, and made sure I understood exactly what was happening with my vehicle at all times. That level of transparency is rare these days, and it immediately built trust and loyalty. I was especially concerned about the parking sensors and avoiding unnecessary recalibration costs, and they handled my vehicle with incredible care. Steve and the technician who worked on my Land Cruiser went above and beyond to make sure everything was done properly and professionally. I truly hope upper management recognizes Steve and the technician involved because this was hands-down one of the best body shop experiences I've ever had, and I'm slightly embarrassed to admit I've had quite a few over the years. ‍ Great communication, honesty, professionalism, and genuine customer care. That kind of work ethic deserves recognition! as a person who works in social media, I will definitely be posting about this experience for others to see, and in hopes that management and higher-ups take notice of excellent quality and customer service by their team!

This is the worst auto body shop I have ever dealt with. They attempted to use aftermarket parts…read morewhile billing my insurance company for OEM parts. The parts they installed did not fit properly, and the workmanship was poor, resulting in an unacceptable and unattractive appearance. Don't use them

While I am not a fan of leaving reviews, this retailer certainly deserves recognition and earned 5…read morestars. The service, timeliness, quality, and price were all on point. Commuting from Jacksonville to Orlando I found my Porsche with a flat tire. I called a tow truck company and the driver recommended Sam's Tires. The best recommendation I have been given for a tire company. If you are in the Jacksonville area and need any sort of tire assistance, you would be remiss to not inquire within Sam's Tires.

Great help when needed! I was leaving dinner in Oakleaf when I felt something when I turned my…read moretire, the engine splash shield had come loose. I was afraid of driving far and it was 7:45 at night. Most places were closed, we drove by Sam's and saw they were open at 7:54. I pulled in and they said no problem, drive onto the lift, I did and ten minutes later, the shield was secured and we were off! $40 was a good price to have a piece of mind and have something done with no appointment and for 6 minutes before closing. I was so glad they were there when I needed them and I would return!

Thank you Salma Brooks and Osteen Volvo for the easiest car purchase experience Ive had. I dealt…read morewith several other dealers, and multiple dissappointments before finally finding a car I LOVED online at Osteen Volvo. I was between two Volvos but needed more on the trade to make this one work. On this deal, I appreciated that Salma and Larissa were able to match an offer from a local dealer on my trade, site unseen, and that made the numbers work. Woody gave me all the options for warranty coverages and clearly explained the value of each without making me feel pressured to purchase. From the beginning, all communication with them was professional. I didnt recieve AI emails from some automated agent, but a thoughtful message from an actual person. Salma was knowledgable, honest, straight-forward and professional. She facilitated the whole deal by coordinating delivery and pickup of my trade from out of town, for that I am very grateful! I would not have been able to realistically make this purchase had this not been offered by Salma. Loving our XC90. Thank you!

redemption! a little…read moremore than 2 years ago, we had an experience with o'steen that was totally unsat. since that time, we have been seen for a wide array of things. periodic maintenance. flat tire repairs. and other services. without question, each of those visits have been stellar. from a warm reception, prompt questions being answered, to just overall customer service. top notch. it does appear that our first visit must have been an absolute fluke to what normal business actually at o'steen volvo is. really appreciate it. thank you to the team, which does not just include the service team but the entire executive leadership.

Have used Herndon's for over 20 years for my Mercedes and Lexus…read morecars. Team is always helpful, informative and reliable. I HIGHLY recommend.

After working the service department for Mercedes Benz locally I can tell you that THIS is the…read moreplace to have your Mercedes-Benz serviced. Better workmanship, extremely high knowledge base, AND they can handle whatever model/year your Benz is. I am will be servicing my car here from no on.

Paid 140$ for a slightly used engine block to get cleaned, didn't get the service promised. The…read moreblock came back to me, a day later with 3 times as much rust and grime as when I dropped it off a day prior. It seems as if the block was left outside in the rain. They offered to "try and fix the problem" however I don't feel comfortable running the risk of sending it back just to come back to me worse than it is now. Along with that a refund was refused. Thank you tachyon automotive for the 1 1/2 drive and 140$ (not including gas) just to get bent over.

Having been a GM Ford a fleet manager and been an all-around mechanic. These guys definitely are…read morecut from the same cloth. Very good customer service. They work on high-end cool cars to the normal every day Joe cars so if the guys that have hot rods. Trust these guys. They work on cool collector cars. That tells me they are trustworthy