The house we rented from Hawaii Beach Homes was in a great location, and access to the beautiful beach was easy, although the beach is not visible from the house because none of the windows face that direction and the house is in a low spot on the property. The unit had a musty smell upon arrival, having been closed up with no air conditioning in a very damp climate. Signs in several places asked that guests turn off the AC when not in the house. When the AC units stopped functioning after a few days, we contacted Hawaii Beach Homes, which took several attempts as the line was busy and no answering machine. We did finally get through, and a representative came to the house, tracking muddy footprints throughout, but did not fix the problem although they claimed they did. A conversation with the owner a day later was met with dismissal, too, so the problem of no AC was never solved. The bed linens had holes or were very worn, and there were no washcloths. Outdoor furniture was mildewed and dirty so was unusable. One night, we were awoken in the middle of the night by loud banging in the laundry room right behind one of the bedrooms, which was distressing. Our last morning, a landscape crew arrived early and what should have been a peaceful morning was filled with noise and activity just outside the house. The owner also came by to make sure we would be gone by the check-out time. Tacky. We are in our 60s, have rented beach home for 25 years, and are clearly responsible guests. There were more don'ts than do's (take your shoes off when entering the house, don't use the AC when not in the house, don't leave any wet garbage in the garbage can, don't attempt to fix anything yourself, which is fine unless the agency does not fix it for you). When we reported our problems to the agency after leaving, our concerns were again dismissed or minimized. We submitted a review similar to this one in response to HBH'srequest for a review, and, apparently it did not "meet their guidelines" so was not posted. Although HBH advertises as being available 24/7 and renting homes that offer privacy, this was not our experience, I'm glad Yelp.com is available as a venue to tell others of our experience. read more