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    Cathay Pacific

    3.0 (8 reviews)

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    American Airlines

    American Airlines

    1.5(967 reviews)
    1.7 mi

    I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for…read moreproviding truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me

    Had a business trip and made a little mini vacation with my hubby…read more American Airline SFO to DFW and Back Flight 2904 and 1996 Everything want great. I was updated on email on my gates. Check-in was all online a simple. All the staff was friendly and helpful throughout my flight. In addition, seats were very clean. Will fly again.

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    American Airlines - Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    American Airlines - Back to Chi-town

    Back to Chi-town

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    Sunset Flight, SFO - DFW! (November, 2022)

    Emirates

    Emirates

    1.8(243 reviews)
    1.7 mi

    Emirates has the best airplane ever . Welcome to the A380 experience! Hubby and I flew…read moreinternationally to Dubai & South Africa! Great entertainment ! Movie and TV choices were plentiful! The selection was world class and varied from Hollywood to Bollywood to Nollywood! Lots of room for walking and also restrooms were decent! On our 16 hour flight to Dubai they offered two full meals plus a pizza or sandwich snack. The had unlimited beverages and offered them on demand throughout the flight. On our 8 hour flight to South Africa the entertainment was better and had a greater selection from the continent. Great engines, superior room and excellent flight! Felt like luxury from the moment we boarded till we arrived in Dubai! We spent 2 nights in Dubai! Amazing time and deserves a whole chapter itself! Super impressed with this world class airline! One star less for the fact that we had to pay for the seats after purchasing our tickets !! Otherwise I highly recommend!

    I flew on Emirates for the first time last month and was extremely disappointed. They did not…read morefollow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight. I was also promised reimbursement of expenses upon arrival. I had a large presentation the following day, and none of my expenses for that meeting were covered. I also had a very rude driver getting to the airport. Don't trust the airline, and definitely don't trust their layovers. It's really too bad - I was looking for a new primary airline for business travel, and it certainly won't be Emirates.

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    Emirates
    Emirates
    Emirates

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    Asiana Airlines

    Asiana Airlines

    2.9(44 reviews)
    12.1 miFinancial District, SoMa

    This is the main Asiana Airlines customer service' (Toll Free) phone number: 1(855)-657-90.55. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As a frequent traveler and one world Emerald member, I generally enjoy complimentary seat selection benefits when flying with partner carriers. However, my recent experience with Royal Jordanian was disappointing. I paid an additional $140 to reserve what appeared to be a two-seat row for my wife and me. Upon boarding, we discovered that the row actually contained three seats, which made the extra charge feel unjustified, especially since no traveler willingly pays more for a middle seat. The onboard seating experience was also uncomfortable. My assigned seat, 6K, lacked sufficient cushioning, making it difficult to sit comfortably during the journey. I had to use extra pillows and blankets to support my back and reduce discomfort throughout the flight. Customer service before departure was equally frustrating. I contacted one office for information regarding my flight and aircraft, only to be transferred to another department. After several phone calls and multiple referrals between different offices, I eventually reached someone who provided the information I originally requested. The process was unnecessarily complicated and time-consuming. While the aircraft itself was modern and visually impressive, and several flight attendants worked hard to assist passengers, the overall cabin environment left much to be desired. Restrooms became untidy early in the flight, with cleanliness issues that negatively affected the travel experience. Combined with the service challenges I encountered, the journey did not meet my expectations.

    I'm writing this as a serious warning for U.S. customers purchasing tickets through Asiana…read moreAirlines' website. I attempted to buy a ticket from the U.S. site, but the payment page only offered China-based payment options like Alipay/WeChat Pay instead of standard U.S. cards. I completed the payment through Alipay, and the money was immediately deducted from my account. However, the Asiana website then showed "payment failed," no ticket was issued, and there was no confirmation email. This situation is extremely concerning. The airline took my money but did not deliver the ticket, leaving me to chase customer service for resolution. International travelers should not have to deal with missing payment methods, failed transactions after funds are already collected, and unclear refund processes. If you're booking from the U.S., be very cautious. Make sure you have confirmation before assuming your purchase went through. My experience has been stressful, time-consuming, and financially uncomfortable while waiting for the refund to be processed.

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    Asiana Airlines
    Asiana Airlines
    Asiana Airlines

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    CLS Global Transportation - 26 Passenger Party Bus interior

    CLS Global Transportation

    5.0(195 reviews)
    35.3 miCambrian Park
    Minority-owned & operated
    Certified professionals

    My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

    We have not taken the party bus yet, but our experience booking with Sharon has already been top…read moretier. I've honestly never written a review before actually receiving a service, but she has been THAT professional, hospitable, and helpful throughout the entire process. We did find a few companies that were slightly cheaper (and many that were much more expensive), but from the beginning, Sharon made us feel confident that we are truly getting what we are paying for. Her response time, attention to detail, kindness, and personable approach have been incredible. She has made planning so much easier and more enjoyable, and we are so excited for the actual experience!

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    CLS Global Transportation - 26 Passenger Party Bus

    26 Passenger Party Bus

    CLS Global Transportation - 20-26 passenger Limo Bus

    20-26 passenger Limo Bus

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    Built-In Bar

    Turkish Airlines

    Turkish Airlines

    1.7(182 reviews)
    1.3 mi

    I recently purchased a plane ticket from Turkish Airlines through Booking.com. According to…read moreBooking.com's policy, I was eligible to cancel my ticket within 24 hours of purchase for a full refund. I canceled the ticket within that 24-hour period because I found a cheaper option elsewhere. However, I have not been refunded for the seat selection fee. Booking.com stated that it is not their responsibility and advised me to contact Turkish Airlines. When I contacted Turkish Airlines, I was informed that seat selection fees are non-refundable. I find this unacceptable because I canceled the ticket within the eligible refund period and never used the flight or the selected seats. According to the U.S. Department of Transportation, if an airline requires payment at the time of reservation, it must allow consumers to cancel the reservation within 24 hours and receive a full refund. This policy is mandatory in the United States. Furthermore, the Department of Transportation states that consumers are entitled to refunds for fees related to ancillary services when the associated flight is canceled or refunded. Ancillary services include optional services such as advance seat selection, baggage fees, Wi-Fi access, meals, and seat upgrades. The seat selection was purchased as part of a reservation that was canceled within the required 24-hour period.

    Gayle and I recently flew Turkish to Amman Jordan (via Istanbul) and then from Cairo to home (again…read morethrough IST). We'd love to fly them again, as the in cabin service and lay down bed comfort is outstanding. The food selections can be a little strange (for our uninspiring tastes), but its interesting, well presented, and quite good. Turkish Airlines back office continues to confound. It's the only airline I know that requires you to enter the 6-digit reservation code AND the e-ticket number (which is harder to find). And when we jumped those hoops this time around, we still couldn't check in. Our travel agent was able to back door us in on the SFO departure leg, and we just showed up in Cairo to check in. Then there's the matter of which Business Class lounge Turkish contracts with at SFO. Even the local Turkish agents didn't know, while the folks at the United Polaris Lounge insisted that it wasn't them. We end up using our Priority Pass card at "The Club" a good walk away as our Plan B. By the way, the Business Class Lounge at the Istanbul Airport is fabulous, while the Egypt Air one we used in Cairo was just OK. I know, 1st world issues....

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    Turkish Airlines
    Turkish Airlines
    Turkish Airlines - The transformer seat.

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    The transformer seat.

    Cathay Pacific - airlines - Updated July 2026

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