We bought a brand new RV in Minneapolis, on the way down the windshield wipers broke. We called…read morecooler Valley RV near Dubuque Iowa. Doug was very friendly and helpful and immediately ordered the part we needed, Then he also let us park in his lot overnight to wait for the part to come in. All in all a very nice experience. Thank you!!

Let's face it 2020 was not a good year. We had an A122S rockwood that was in an accident and…read morecompletely totaled. Looked all around CA for another A-Frame and they were selling fast. Saw an advertisement for an A215HW. I called and spoke to Doug Biddick. He answered all my questions and understood all of my concerns. We explained to him that we will work with a company called U-Ship to transport the trailer to us. Buying something this big on the internet was a bit scary. Doug set up a video call and gave us a tour of the trailer and answered all of our questions. Very informative! We arranged to ship, Doug took care of the trailer getting it ready for the long haul to CA. He even winterized it for us knowing it was going over some mountains. We received the trailer in 3 days, set it up, and was super satisfied! Everything was exactly what Doug showed us and told us! This was the easiest transaction I have ever had! I would HIGHLY recommend Couler RV, the staff was AMAZING!!!

I had brought our 5th wheel in for some maintenance repairs . Went inside to the service department…read moreand paid for the work, asked how everything was and was told everything was gone thru and no issues were discover. I proceeded to hook up the camper and I discovered the batteries were both low. I went back inside to borrow there booster and returned to the camper and had no success with the poster, both batteries were completely dead. So I purchased 2 new batteries and proceeded to replace them when the salesman came outside and approached me to discuss the damage that another customer did to our camper. At no time prior did anyone mention our camper was sideswiped by anyone. I do appreciate him coming to tell me but I was amazed it wasn't the first comment from there staff once I arrived. There was a good chance I would have left without noticing it. I asked if we needed to call the police and he reassured me that this was going to be covered by insurance and not to worry. So I proceeded home and contacted my insurance company, acquired estimates for repair and have had the camper repaired by an awesome facility on the east side of Madison. Insurance would only cover the repairs and not my time or milage taking this in for it repairs! Well as of today Mound View will not return my calls let alone compensate me for my lost time or milage for the damaged that occurred on there property. Back when Sherry owned this business , she would have worked this out. The new owners hide and are not reachable. I will never return here for anything and so will anyone I have talked to. As a business owner I know how important open communications are with customers and how we need to work together to resolve issues as such.

Great place to buy if you plan on doing your own maintenance and repair. Purchased several units…read moreover the years. They were great to deal with until the last few years. The last unit we purchased here was to be for our retirement travels, it came with an expensive price tag and costly maintenance/warranty plan. This front slide leaked from day one. Never fixed. Toilet leaked. Replaced once but refused to fix or replace going forward. Never could get satelite tv connection to work. The last winterization took months to complete impacting our trip south. Ironically we replaced a faucet the following spring. We are assuming winterization happened after cold weather set in. The final act of poor service was finding holes in the vinyl floor by a slide when unit maintence and winterization finally complete. There were no holes in the floor when the unit was dropped off in October. In December, when we were finally able to bring unit home, we fould two holes with similar pattern cut into vinyl floor by the kitchen slide. No mention of damage when we picked up the unit. When we asked about the damage they acted like they were aware of it but had no plan to fix until we asked. No return calls, after several inquiries on status. We know that a slide that needs adjustment can cause this. We only wanted it fixed an were even willing to pay if the warranty would not cover the repair. After no return calls for weeks, we decided to buy a new unit. We like the convenience of Mounds View since its close to home and thought we would trade again with them. When we called to talk to sales we got the run around about no floor plans for new units. Promised to call when they had something. We waited several months again with no call back. We traded elsewhere. We found a company that takes pride in their exemplary customer service. 5 hours from home. We are very happy with our decision even if not convenient. We know we are "Fussy" and most likely that pain in the 'a55' customer" but we were only asking for service we paid for and better communication. We heard you loud and clear Mounds View RV. You don't care that we want to keep our unit on good shape. You don't want our business. You will also no longer get our recommendation to fellow RVers.

Surprised by these reviews while reading before leaving mine. I was camping at Osborne Campground…read morewithout internet service and getting ready to leave when rear jacks would not retract. Went thru manual a couple of times trying to reset or manually retract and finally went to office and called Browns office. One of the techs quickly pulled up my RV and gave me something to try and reset the monitor. Went back and it worked perfectly. Could have sent a a tech and charged his knows what but taking a few minutes helping me research was above and beyond I thought. Thanks again!

Brown's has been in business for over 50 years! I trust them to take care of my vehicle from the…read moremoment I purchase it, for all of its preventative maintenance needs and to take care of it if I have an issue. The staff from RV to detail, parts to service, front office to body shop and leadership all truly care about you!

We are in a motorhome in Amana Colonies and our LP pressure regulator failed which meant no hot…read morewater. We called Lasso E for the part and Penny found the replacement for our discontinued regulator. When we picked it up Russ took the time to explain how to adjust for the new part. Very impressed, recommend.

We are first time buyers of a camping trailer. Just doing our education right now, not ready to…read morebuy. We stopped by Lasso with the purpose of comparing Travel Trailer with 5th wheel and view some floor plans. 1st thing I was impressed with was a salesperson did NOT come running out to meet us. A nice young and friendly gal came out to casually meet us. She admitted she was not yet an expert and just chatted with us until Russ showed up. We told Russ our agenda and he was very low pressure. Even knowing he was not going to make a sale, he took the time to walk us around and educate us. We want to buy used so he told us of a couple units located 10 or so miles away. I remember what Russ said that really impressed me. "I would love to sell you one but if not, I hope you learned from me what you needed to know." Thanks Russ. We may be back. We will only buy from someone we like. And we like you!

I had a very disappointing experience with this dealership. I purchased a used car that broke down…read moreafter just two days of normal use. When I contacted them to explain the situation, they refused to respond. I took it to another repair shop and they tried their best, however it was ultimately deemed irreparable. Finally got ahold of Zach 2 months later. There was no effort to remedy the issue or discuss any reasonable solution. They did offer to charge me $50.00 an hour to look at it AFTER telling me it had a catastrophic electrical failure. It felt like once the sale was complete, customer service no longer mattered. I understand that used cars can come with risks, but a vehicle failing almost immediately raises serious concerns about how it was inspected or represented before sale. I would strongly caution others to be very careful when considering buying a vehicle from this dealer. Make sure to get an independent inspection and understand exactly what you're getting into, because support after the purchase will not be there.

Run, don't walk, as far away from this "dealership" as you can. They will sell you a pile of crap…read morevehicle that gives you nothing but issues within a matter of days of driving it off the lot. The slogan listed on their website states "Driven to move you," however a more honest and accurate slogan would read "We run thick oil in our vehicles and cross our fingers that it makes it off the lot." These schmucks make Danny Devito in Matilda look like a reputable used car salesman. Save your time, money and sanity by steering clear of these guys!

Assisting us with a window replacement in our fifthwheel. We are parked at West Overlook…read moreCampground, there as camp host until October. Cody has been excellent, working w our insurance and answering all our questions,

Great place to do business. Trustworthy and honest. I will definitely recommend to friends and…read morefamily.

These Guys are Awesome, They have done several repairs to my Motorhome and keep giving great…read moreservice every time! Red is the Man and has been my go to for any issues. Keep it up guys!

These people are great!!!! Always friendly and helpful. They find the issue, repair it and are…read morereasonable in cost. Normally have things repaired quickly. Service is above and beyond outstanding!!!! Had to order a part but it was delayed which interfered with upcoming trip and the found a used part to loan us until the new one arrives. Awesome service!! Would give them more than five stars if possible.

Our experience with Custom RV was filled with lies and lack of integrity. We were lied to about…read moretheir experience with airstreams and billed double their estimated cost without warning of costs increasing. Their harsh communication was unnecessary and very stressful. Their work is not professional, the structures built were not high quality. We were overcharged and much of the work initially agreed upon was never completed. We tried our absolute best to remain peaceful, but we are still sick to our stomachs thinking about how they took advantage of our young family. We refrained from speaking up for awhile but it's not fair to anyone else who may go through something similar. We have recorded all details and have photos of their work, we've considered small claims court as we now see how that worked out in a previous clients favor. Overall, we had an awful experience and have had to tell others to put their trust in another company.