Jon has been honest and forthright in his opinions of my options. I do not know if I will be using…read morehim or not at this time.

Jon showed up on time, was very personable, and knew exactly what he was doing. He was thorough and…read morecleaned up behind himself.

This company is out of business. So sad as they were very good. They were always very busy and I…read moreusually had to wait a while to get an appointment

Had an appointment and they were a no show. The owner rescheduled then the week he was to come out…read morehe called and left a message he was closing the business leaving me hanging.

G&R responded in a timely manner and their employees were very carefully and professional. I would…read morerecommend them to anyone.

Have had a fireplace issue since we redid our home. Had 2 different companies out to fix. Neither…read moreknew what was wrong. Then came Rosie&Brandon. Totally fixed the issue, when I thought it was fixed, Brandon said it's still not right. He kept working on it and found an air flow problem. Which has been there since installation. These are the only people to call for installation or repair. And they are great people.

On time. Friendly. Efficient. Serviced both fireplace and cooktop. Extremely pleased!read more

Very un professional company. Tim Anderson is a very rude and would not recomend this company! He…read moreinstalled our gas log set and we had a gas leak issue right away. He refused to come back to resolve the issue. $400 DOWN THE TOLET! DO NOT USE THIS COMPANY!

TD Anderson (Tim) came to my house to install gas logs in one fireplace that needed a gas line and…read moreto install a fire glass unit in another fireplace that appeared to have a gas line already (there was a gas key at the base of the fireplace). The installation of the gas line and logs in one fireplace went as expected and turned out fine. However, TD Anderson went ahead and installed the fire glass unit in the other fireplace without checking the gas line. After installing the unit, they realized there was no gas line to that fireplace. They said they'd have to return in a couple days to complete the job and charge about $400 more than the original estimate. I said I understood. They returned and after working for about an hour, Tim said they ran a gas line and then hit a concrete wall under the house near the fireplace, and that they didn't have the equipment to drill a hole to complete the job. Tim said I'd need to call a plumber to finish the job, and for all he knew, it could cost up to $2,000. He offered to take the fire glass unit back out and not charge me for it. I agreed with that solution and calmly stated that I wish they had checked it all out prior to doing the work. Tim then yelled at me, saying that if I didn't know there wasn't gas to the fireplace, how could he know?! He yanked on the key to show his frustration with the lack of a gas line and continued to berate me as he demanded a check for $3,733.79. I asked him to stop yelling at me, and I gave him the check: $2,540.95 for the working gas logs and gas line, $175 for painting the fireplace, and apparently $1,017.84 for a gas line that runs to a concrete wall. If he hadn't been a large man yelling at me, I would've asked for a more precise accounting of the $3,733.79; but at that point, I needed him to get out of my house. As he left, he turned and said he was sorry it turned out that way.

We had three fireplaces installed two years ago by Fireside. We drove to the location last week to…read moreaddress a problem, and found that our salesperson no longer worked there. Combining that fact with our purchase and installation was two years ago, we thought we were not going to be able to get our problem solved. However, that was the farthest from the truth. The new sales person listened to what we needed, looked up our order, told us the district manager was there and to give him a moment to run it by him. And, a few minutes later the entire problem was solved and taken care of. The level of customer service far exceeded my expectations and we were so thankful and also very impressed. I wanted to take the time to compliment them and also to encourage others to use this company! Thanks!

They installed my garage door a few years back, and the arm the chain rides on came off my house…read more Called them for a repair and was told they do no repairs at this time.

Our family did business with this company when we built our house. We purchased our fireplace and…read moregarage doors from them. Our experience with them while we were buying big purchases were good but then 1 year later we had a problem with our garage door not opening due to a recent storm with severe lighting. We live right next to my parents house, not even 30 feet away, and they had the same problem. My husband called the company to request a service call and spoke to Lori, who from the beginning was extremely short and rude with him. Lori said that the service charge is $65 and we asked if they were work with us since both the houses (our house and my parents house) were so close together and had the same the problem. Lori rudely said no and my husband requested to speak a manager or supervisor who my have more pull to make such decisions. The Manager, Jim, also said no to this request (even though we just spent at least $5,000 with them personally and my husband had just used them for a job he did and spend $4,000 not even a month prior to this) and said he couldn't work with us at all. My husband said he was disappointed in this decision but we would still keep our appointment for our house to have a service call that morning at 9:30. 5 minutes later Lori (the rude customer service lady from the beginning of this whole fiasco) called my husband and informed him that she cancelling the service call and we would have to call another company to do the repair work. When my husband called and told me all of this, I personally called and when Lori answered the phone I was very nice and asked to speak to Jim, the Manager. She then said who was speaking and I gave her my first name and then she asked if my husband had just called. I said yes and again asked to speak to the manager. Lori informed me the Manger, Jim, was in a meeting. I asked if there was a better time to call back to reach him. She curtly replied NO. I asked if I could have his voicemail or his extension so I could try to reach. She, again curtly, told me she doesn't give his number out and my only option was to leave a message with her. (the rude lady who I am sure was going to deliver my message) While we did have a positive experience with this company when we purchased our items, it seems like when its a smaller matter like a repair their costumer service leaves a lot to be desired. Or it may be that we crossed paths with 2 individual people who were a EMBRASSMENT to this company (Lori and Jim)

On December 22, 2012 my husband and I bought a small outdoor fireplace from Building Specialities…read moreof Carolina, Inc. We purposely did not purchase from the big box stores because we thought a local business would offer better service. At the time of the purchase everyone we worked with was very helpful and nice. The first fire blistered the paint right off of the spark guard and it started to rust almost immediately. I contacted the store and they ordered me a replacement. When the replacement arrived it was warped and did not properly fit the fireplace. It was also not of the same quality as the first one. I called called Building Specialities again and the manager gave me the information to contact the manufacturer directly. She told told me iron it will rust and that we don't have to use the spark guard. It was obvious to me that the store manager was done with the situation. I know now that the big box competitors would have offered better service after sale for a better price. Building Specialties of Carolina has a no return policy on outdoor items such as these so we are stuck with a sub-standard product.

Last summer, we did end up hiring Albert to fix a leak coming from our bathroom. He seemed very…read morenice on the phone and was very responsive into action. He diagnosed the leak to be coming from the shower pan. As a result, we paid him roughly $11k to completely redo the shower and also remove the shower block windows that appeared to be a secondary leak source discovered after. As we were dealing with the issue remotely, he sent plenty of progress photos and cleaned up after the project well. The problem initially seemed fixed. Unfortunately, the identical leak started again within a year, and we scheduled a date for him to check on the shower but he never made it. We rescheduled for another date but he also failed to show up for that and has ignored our messages to remediate the issue. The problem was either misdiagnosed or incorrectly remediated. Either way, we will have to find another contractor to fix what Albert didn't. Two stars rather than one as he was very pleasant and responsive during the initial project.

Albert was professional and courteous. He addressed the problems quickly and his price was fair.read more