10$ for a frappe, and it's 95% milk.... So disappointing. They are also extremely slow. Go to king Kone if you want something not disappointing. read more

We've been going for ice cream, lobster rolls and sherbet at Hayward's for over 17 years. Everything has been excellent. The service is as quick as humanly possible considering how many people descend upon them for ice cream! Everyone is courteous and professional. Most of all I want to acknowledge the generosity of the owners in their kind actions toward toward the needy in our community. This review is a little late but truly heartfelt with gratitude and good memories through many quarts of yummy ice cream. PS. Haywards ice cream is made with natural ingredients! Hope this helps someone looking for ice cream with a heart read more

The icecream is good, but this Hayward's is more expensive and gives less icecream than any other Haywards in the area (Nashua and Milford locations). The double scoop of ice cream here is smaller than the single scoop at other locations, but definitely not less expensive. If you are looking for a good Haywards experience, go somewhere else! read more

The black raspberry is awful omg do not get it. Horrible place and flavor like how is it popular

Holy Kancamangus! Hayward's Ice Cream opened its newest location in Merrimack on DW Highway in the redeveloped Merrimack 360 Center. They have outside takeout windows and inside counter service with indoor seating for air conditioned or heated comfort. There is also outdoor seating in the front and back of the building. This location also has a drive thru window, which will be open in the future. They offer soft serve ice cream and for now, over 20 flavors of homemade hard serve ice cream, sherbet, yogurt including sugar free, lactose free options, served in dishes or cones/waffle cones, plus sundaes, shakes, frappes, floats, freezes, banana boats, and avalanches. They also serve steamed hot dogs with toppings, chili, meatball subs, chips, kids meals, and Pepsi fountain drinks. I stopped here on opening day and the place was busy. I went inside, which was packed with customers and eventually ordered the Hot Dog Special ($5.95 plus tax) 2 hot dogs, bag of chips (US Foods), and Pepsi fountain drink. The hot dogs and the New England hot dog buns were steamed topped with mustard, relish, onions. After finishing lunch, I ordered ice cream from the outside takeout window, no line! I got 2 kiddie size ice cream in cups including a one scoop Kancamangus ($3.95 plus tax) and a chocolate soft serve ($4.45). I got the soft serve ice cream for free with coupon. The chocolate soft serve was dense and refreshing. The Kancamangus ice cream had chocolate covered pretzels, caramel in hard vanilla ice cream. Hayward's Ice Cream is still one of my favorite stops for good ice cream and steamed hot dogs in the Greater Nashua area and now in Merrimack, competing with the legendary King Kone and Axel's both close by on the same side of DW Highway. read more

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I just moved to NH from the Midwest and have been on the lookout for a good ice cream spot. I tried Haywards on Friday and got the seasonal blueberry crumble. I came back on Sunday to get it again! Wow!! So yummy! It is pretty pricy, but very good quality ice cream! read more

Hayward's has the best ice cream. expensive, very. Great ice cream, yes. However, last night my son came down from Maine looking for Hayward's ice cream in a homemade waffle cone. I knew I would pay $1.25 more, and I did not care.......until what he got was a crappy Joy waffle cone. No flavor, dry, not worth the calories, and he doesn't count calories. We came home, and dumped the ice cream in a dish. The dog didn't even eat the came. Here is a tip for Hayward's. When you switch to crap tell people so they can choose not get your new replacement that you thought was a great idea to save money. Apparently, you think customers won't notice. Wrong. Most people are not as dumb as you think they are. The total price for this disappointment was close to $10. Puritan is 20 minutes away. if you want a good ice cream experience and like a waffle cone take the drive. read more

Omg Hayward's I don't know how you do it but you always have the best ice cream I've ever had!! So creamy and flavorful it's insane! Don't go anywhere else people, this is the place! Loving the new flavors you come up with! Blueberry crumble, apple pie and pumpkin pie flavors! Yummmm! read more

The service is always great. The employees are good but the higher management is an absolute joke. Awful way to run a company and I genuinely believe they should leave their professions. They treat their employees like garbage and have no respect for them. The insolence and lack of humanity is beyond atrocious. Fix your horrible management. read more

Sitting outside Hayward's trying to get two scoops for hubby and I and no one will open the window on the drive they and tell anyone what the fifteen minute wait is being caused by 1-13-21 at7:56 pm for reference -People in line are annoyed at how un professional this crew is all they have to do is Say "Hey we have an internal problem we can't serve people now " But standing next to a closed window and never speaking is so rude and immature -The kids. Need more training waited way too long But we thought they'd tell us what's wrong. Needed to report this so owners can help improve this nice ice cream spot usually it is good here read more

Hayward’s Ice Cream - Ice Cream & Frozen Yogurt Near Me - Merrimack, New Hampshire

Very good homemade ice cream and the place is very cute. Staff were very friendly and service was quick! read more

Hayward’s Ice Cream - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Merrimack, New Hampshire

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Great place to have ice cream indoors when it's crappy outside. Friendly fast service!

I enjoy the food and ice cream but likely won't be back anytime soon. I mistakenly arrived early to pick up my online order. Instead of letting me know, the worker took the opportunity to "teach me a lesson". I was extremely embarrassed. I would have gladly waited instead of being shamed for arriving before my items were prepared. read more

So glad they built one in Merrimack. Good food and prices. I like the variety of foods they serve. A good place for family to get together and bond. read more

TL;DR: Best God Damn Ice Cream I've Ever Had Ice Cream: 5/5 Service: 5/5 Decor: 5/5 New Hampshirites eat the most ice cream per capita of all fifty states in this great Union, and being born in the Live Free or Die I'm well qualified to say that this is some of the best god damned ice cream I've ever had. Needed my fix of proper New England sweet frozen cream while back in the Olde Country for Christmas. I'd just finished up at the outlet mall just ten minutes away, and after all the boasting to my new wife about how superior NH Ice Cream is to the rest of the plebian horse shite out there, I needed a place to prove my point. Enter Hayward's, a brand I'd never heard of, nestled in a strange stand-alone establishment off a strip mall on Route 3. I sauntered into their sleepy scoop-room (which I should mention has a drive-thru if you're in a rush), and their staff were absolutely enamored--ENAMORED, I tell you--that I chose their creamery as my proof that New Hampshire ice cream is superior to all else. My wife ordered the black rasberry and I ordered my favorite, cookie dough. You can usually judge the mettle of an establishment by either flavor. Black Rasberry is exceptionally difficult to get right--too much rasberry, you have cough syrup. Cookie dough less so, but if you over-sugar your dough then you're dunced and liable to get a cavity to boot. Our girl came right up. We asked for one scoop each and got a veritable pound of ice cream in each cup. Live Free or Die portioning, God Bless New Hampshire! Damn the calories, full speed ahead! We sat at the pleasant, functional bar seating they had and began to devour our cups. The Black Rasberry is the best god damned Black Rasberry I've ever tasted in my life, and I've tasted Black Rasberry from Seattle to Scranton. The Cookie Dough was generously portioned with dough morsels, and an extra helping of chocolate chips for good measure, neither too sweet. I'm from the eastern part of the state and only go there on holiday; Merrimack is forty five friggen minutes away. But you better bet your last lemon drop that I'm trekking my way out to this excellent establishment! Ten out of Fucking Ten will drive 45 minutes for Haywards. Update: I drove 45 mintues out there again. 10/10 staff still enamored. 10/10 Ice Cream still good. read more

rude employees, they try to ignore you when you are there within the closing hour. Online in multiple places it states they close at 9 but after ignoring us for 10 mins they tells us they close at 8. idk how they r still open. read more

Our favorite ice cream in New England!! This gorgeous brand new location was just what Hayward's needed! We love the indoor/outdoor seating to enjoy our beloved ice cream year round. The string lights outside are a great touch! The original Hayward's is still a nostalgic experience for those of us that have been enjoying Haywards for years but this new location is so well done it may be our new ice cream spot! read more

Hayward’s Ice Cream - customers outside - Ice Cream & Frozen Yogurt Near Me - Merrimack, New Hampshire

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We always come this haywards locations as it is right down the street from us. This time we went at 6 pm on a Sunday, waited at the window for about 20 minutes and we were next in line when the employee closed the window right in front of us, offering no explanation why he was closing his window. There were also more people behind us waiting at the window too, we didn't want to wait any longer there and went to another ice cream place down the street. read more

If I could leave a zero I would. We drove half an hour to get ice cream. We went through the drive through and it said closed. We assumed the store was still opened as it was 8:45 and two websites said opened till 9 and the lights were on. Walked up to the window and no one would speak to me. Windows where shut. I mouthed to one girl " are you closed? Your website says you close at 9" She ignored me, turned her head and said to another worker "if we are closed, we are closed" I asked if there was a manager on duty and all of the high school workers scurried to the back except for one young boy who wouldn't make eye contact with me. Is that seriously how you treat your loyal paying customers? Show a little respect and open the window and say we closed early for whatever reason. Clearly they are very poorly trained and shouldn't be left alone without a manager to serve customers. I've never seen a place run so poorly and such inexperienced and immature staff. The other two customers who showed up were not pleased as well. And I will add my two screenshots that clearly states they were opened till nine. read more

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I award Hayward's of Merrimack an official 1 out of 5 stars, simply because 1 was the lowest I could go. First of all, I wouldn't be surprised to find out that 3/4 of your employees are out back crushing up Vicodin, but I digress. It's not a very pleasant having to flag down employees to take your order when they're staring at you, just like it isn't very pleasant to eat sponge nuggets, crispy honey packets, a sour milkshake that was somehow the exact opposite of what was asked for, and a whole night's worth of Excorcist levels of diarrhea and vomit. Do better. read more

Delicious ice cream. Would definitely recommend and return. Swung by here on a previous summer evening. Couldn't go in, had to order at the window, as such that would be my only bone to pick but overall great ice cream read more

They couldn't be any slower! 2 people in front of us and we waited 20 minutes! Employees just shooting the breeze and what should be a 2 minute one scoop on cone is a 5 minute talk fest. Ice cream was good but not for $5 for one scoop! First and last time there. So many other places that a family of 4 can afford read more

Large portions, decent prices. Creamy is cream! Their Milford location is my favorite, the employees are always so nice! Plenty of outdoor seating read more

Hayward’s Ice Cream - Cookie Monster - Ice Cream & Frozen Yogurt Near Me - Merrimack, New Hampshire

The ice cream is good but seems a little overboard on the sugar content in most flavors. The ice cream is also always melting really bad right as they are handing it to you. They need to lower the temps on their freezers a degree or two. read more

I don't know what I expected from Merrimack people. They are just as disappointing as my tiny ice cream. Go to the Nashua one. Avoid the Merrimack people at all costs. read more

Want to respond to Samantha who said the ice cream seamed fake, it's far from fake. It's made at the Original Hayward's Ice cream stand in Nashua, and trucked from there to the New Hayward's in Merrimack. This has been a family owned business for 80 years. I think the 80 years in business speaks for itself. The ice cream is very creamy, pleasing and delightfully delicious. read more

Used the drive-up to order a sundae. Disappointed in the whole experience. Girl at the window couldn't be bothered to even remotely respond or even smile when I greeted her with a smile and said "Hi, how are you?" She responded $8.14. Received the sundae and whoa, for the money one would think you could could expect more than 2 TABLESPOONS of hot fudge! Total waste of money. They may want to instruct their young employees that a smile goes a long way and that the ice cream to hot fudge ratio is crucial to a decent sundae. read more

Great smooth creamy ice cream and if you're on the fence about a particular flavor just ask for a sample! read more

Hayward’s Ice Cream - Slaw dog and small Appalachian Trail (expresso ice cream with fudge swirls and health pieces) ice cream. - Ice Cream & Frozen Yogurt Near Me - Merrimack, New Hampshire

Good ice cream, however, they say they're open till 9 but stop serving food after they feel like closing the kitchen, very disappointed!

Meh this place is alright. Huge flavor menu to choose from and then some small options like hot dogs and chili's. Ice cream tastes fake though read more

I would Give this place 4 stars, but I recently went into the bathroom and I was so pleasantly surprised!! I gave this place 5 stars just because of the exquisite bathroom experience. The SOAP! It was unexplainable delectable. Just pure bliss while cleaning my hands. The servers are a bit off, they would rather take Canadian money than usable US currency. In summary, good ice cream but GREAT bathrooms!! And even better soap. read more

Best ice cream around!! Tons of different flavors. The salted caramel oreo is so good!!

Something changed. The strawberry icecream tastes fake with no pieces of strawberry in it anymore. This was at the Merrimack location. The chocolate icecream was not so good either. Weak and not creamy. They don't carry Orange Pineapple. Disappointed. This is not the quality icecream Haywards used to make. Its been cheapened. read more

New location with the same quality and service as their Nashua location. Drive thru, dine in or walk up to their counters. Homemade flavors that do not disappoint. This will be a big hit this summer! read more

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I really liked Haywards when they opened in Merrimack. Who doesn't love an ice cream place with a drive-thru?!? Recently I feel the service has gone downhill. Last week I took my son there for an after school treat. I ordered 2 scoops in a waffle cone, and he ordered 2 scoops in a dish. I was handed my waffle cone, and it was huge! It had 2 generous scoops of ice cream, and it was even pushed down into the cone. I was handed my son's and it was pretty small...barely sticking up over the edge of the dish. We pulled away for a minute so I could make sure both flavors he had chosen had been put into the bowl. We only saw one flavor, after digging and turning the ice cream. We went back through the drive-thru, and I showed the teen at the window what the issue was. She went away for a moment, and then came back and said "sorry, but my friend said she put both flavors in the dish". I asked for the manager. The manager was rude, and said both flavors must be there. I showed her how small the portion was, and she said it was two scoops. It most definitely was not. We spent $15 on two ice creams, and only got 1 1/2. Normally I wouldn't complain here, but the ridiculousness of the situation is bothering me. They could've handled the situation by just putting a scoop of the flavor we didn't get into a dish, and handing it to us. Instead they decided to be rude, and deny what happened even though I could clearly see the order wasn't correct. They've lost a customer. I will now go to Bruster's who may not have a drive-thru, but they have better ice cream, and good service. read more

The ice cream is delicious, however, the employees would rather socialize with eachother than wait on customers. It seems like there is no supervisor on duty. I consistently have to wait for service bc the employees are interacting with eachother, rather than waiting on customers. This is not an isolated incident, but has happened each time I have visited this summer. read more

Placed a simple order online with two friends. Waited longer than the estimated wait time online. That's okay, but then they forgot my friend's entire meal. They checked our bags and checked the food that we have and *surprise* we didn't have her food. When we did get her food, items were still missing. The food was lukewarm at best even the food that was "rushed" to be prepared. The whole situation wasn't so bad until the manager got involved. She kept giving us excuses that made no sense (like that my order didn't go through even though I was charged for it and have an online receipt). She was being very rude and going back and forth with me when we just wanted one thing refunded because it was paid for and never received. I honestly didn't mind the waiting and mistakes because clearly teenagers are working there but the manager was the rudest and most unprofessional manager I've ever had the displeasure of interacting with. read more

Extremely friendly and accommodating service! Ice cream was delicious and very generous portions! Keep up the great work!

I bought a strawberry sundae with marshmallow sauce today 6/20/20. I asked for extra strawberries because I love them usually. Bad move! These strawberries tasted so fake, almost like the ones that come in a strawberry jam. Gross man! Am I eating ice cream or toast? Not sure if they maybe ran out of the normal stuff and mixed in strawberry preservatives but I wont be returning to find out. I will be going to king cone from now on! read more

Amazing home made ice cream and such huge portions. Their kiddie size is like a medium at other places. Very reasonable. Delicious home made waffle cones too! read more