Big thank you to Reid and everyone at Artisan Plumbing! Reid showed up after hours to take care of…read moreour two toilets that have been broken for over a week because our property manager, ERA Realty in Shalimar, had failed to do their job in a timely matter. Artisan Plumbing realizes how important their customers are and will try everything they can to get that job accomplished ASAP! To facilitate getting the job completed quickly, Reid contacted my husband and requested pictures of the parts and pieces that needed repair so he can purchase them before arriving! My family and I cannot thank Reid and Artisan Plumbing enough!

Reid knows what he's doing and gets the job done in a timely manner. Would highly recommend for any…read morebig or small plumbing jobs! He did an awesome job on my kitchen remodel having to dig a trench in my kitchen floor to re-route water to an island and added a box with a shut off behind the fridge for the ice-maker. Did not overcharge!

Willingham is outstanding. They re-did some plumbing when I first bought my house in Nov. 2024…read more Recently, they assisted w/ an exterior water leak issue and replaced the broken pipe. They are prompt, professional and EXCELLENT to work with. Desa & Melinda in the office are super. Ian is irreplaceable when it comes to his knowledge and expertise w/ most repairs/replacment issues. Thank you....I'd give them 10 stars if I could.

they go ahead and do work without your authorization, then send you the bill. they dont call you to…read moretell you what they found was wrong, nor give an estimate. deceptive, and dishonest. they dont call you when they are on their way either. horrible communication or rather, lack thereof, from this company. avoid!!!

This was posted before and sent to them. Why has it been removed?…read more John and Gina Fryer You responded quickly, even on return visits. Our primary complaint was water leaking from sink. Apparently you didn't understand what the problem was, used unnecessary parts and spent a long time "repairing" it. Minor repairs to two toilets were acceptable. You returned to problem solve and fix it, though it was still leaking when you left. Again you said that it was suppose to be that way. After researching we found the fixture that we have, on line at Lowe's. It also had diagrams on parts and how to install it and replacement parts. We sent this information to you. You returned a third time and, after the information we sent you, had it repaired in a very short time. After the first visit you charged us $590 and had to return twice, after WE figured out what the problem was. The stopper is still not like the one in the other sink. We feel that parts and labor on the first visit would have been unnecessary if you had had the correct parts. We have never had repair service that was this unsatisfactory. We think it only fair to make you aware of our dissatisfactions, and we hope you will consider a reevaluation of your charges. John Gina Fryer

Feel Taken Advantage of. The company was nice and professional but for less than 90 minutes of work…read moreand PEX used as the solution for a house with copper piping, $780 does not add up. Parts I value at around $80 so $700 labor for under 2 hours work seems fishy. I agreed to the work so I am foolish for being so dumb as I am not a plumber. Don't repeat my mistake. Ask for a parts and labor breakdown before agreeing to service.

Friendly, knowledgeable service. This company was recommended by a family member, and are now my…read morefirst call for plumbers. Punctual too, for those who appreciate that old school courtesy.

First I will commend the individual that did the leak repair on my outside water hose Bib that was…read moreunderneath the vinyl siding in the rain, I can't nor will complain about that. With that said I will have to take issue with the fact that there is no breakdown of the invoice that was left for the job completion. I understand that the job took 2 hours @ $160.00 an hour... but was reported to me that the technician left my house the job site twice to go get parts for the job and mind you my house is 0.03 miles for the job warehouse. So $320.00 in labor and another $80 in parts? For a hose Bib? And two couplings? But to my surprise looking up the job it says the average cost can be between $150 to $450 to remove and replace, so I guess my only real issue of concern is that this company while doing good work doesn't give you a good invoice breakdown. And then leaving the job work site a little messy! And then I will now need to hire a siding person to repair the siding. In closing I really think it's a good idea to let your clients know exactly what they are paying for and if you leave to job for any reason to go get any and all extra parts it should not be at their expense.

Great quality service at a reasonable price! Meredith in…read morescheduling is exceptional with understanding your project needs and accommodating those needs where reasonable. Overall would recommend.

Overall, our initial experience with Elliott Plumbing was fantastic. They were quick,…read moreknowledgeable, and DRASTICALLY inexpensive compared to an original quote. However, when a belly was discovered in the line that was repaired, they wanted to charge us again to correct the issue. They claim the originally repair was for a broken pipe and had no way of knowing a belly existed. Well that maybe, we also have no way of knowing if their repair CREATED the belly. Correct me if I'm wrong but if you're providing a service, it is your obligation to guarantee your work. Elliott plumbing failed to guarantee their work and that's why I would be cautious. For reference, all this happened within a mater of days. Pipe repaired Friday, belly observed Monday, report reviewed and wanted to charge us for a team to come back out to which we said absolutely NOT!

Our kitchen sink separated from the granite countertop (repaired by Superior Granite) and 23 year…read moreplumbing below developed some leaks. Called several local plumbers who either never even called back or gave estimates for double the amount this company charged us. Tom (Owner) was able to get Adam (plumber) out to us within a day and completely rebuild our sink plumbing with new parts and piping. Adam had all parts required to do the job readily available on their service van and did the work in an efficient and professional manner. Highly recommend them for any plumbing needs!!

We had a new dishwasher installed by another company, and a new garbage disposal had been installed…read moreearlier. Neither worked properly and then the hoses connected to the disposal came off when trying to run the dishwasher! We had heard good things about EXPERT TOUCH and called them. They came when they promised, they were prompt and called to make sure they could come earlier than expected which was very good of them. Both the owner Thomas (Tom) and his employee Adam were professional, friendly and Expert at fixing the problems very quickly. They tested their work to the max to make sure we wouldn't have any more problems with loose hoses. Not only that but under the sink was spotless after their work and the best part besides everything working perfectly -the original installer used a wet, white sealer around the hoses that looked awful- Expert Touch totally cleaned up the white 'sealer'. As their jingle for the company Expert Touch goes -"If you want the job done right, call the Expert Touch!". I now agree completely with that jingle! I know they do more than household plumbing - Tom is a Master Plumber and also does sewer and drain cleaning and gas piping which for our area is so important. So, if you have any plumbing or piping needs, I recommend you call Expert Touch first!

A good friend call in A Superior Mechanical after the builder and mechanical company that installed…read morethe HVAC system in her new home were unable to diagnose and fix the problem. My presence was requested as I've built several home and have personally installed home mechanical systems, as well as dealt with sub contractors in instances, to interface and ask questions. When Brandon, the technician showed up, we were struck by his personality, his professionalism, and his knowledge. After a brief explanation of the problem, he set out an inspection plan, and met with us to thoroughly explain the process, and provided a detailed proposal for the work. We were both struck by how pleasant the experience was, and the confidence inspired by the entire process. After several months of frustration, we are looking forward to a smooth resolution of the problem with this company. It's a pleasure to see that courtesy, competence, and service are not dead, after-all!

I received a call from our technician, Dom, within 5 min of hanging up the phone with the office…read more It was for an 'out of hours' call on a Saturday. Dom was at my unit in no less than 15 min. Very helpful and informative. He will be returning to do our biannual servicing to the unit. He was kind, patient and knowledgable. He went above and beyond. Thank you for hiring such a customer forward employee.

We had a slab leak and Shoreline was so fast and reasonable, I will continue to recommend them!…read more (I live in Destin so I am not sure why my review indicates I still live in San Francisco)

We had contacted another plumbing company in Destin for a quote to adjust pipes for installing a…read morenew tub; unfortunately, we didn't hear back from them. My husband decided to start the job by removing concrete. Not only did we find a botched piping job by the original contractor, but he made the mistake of hitting the pipe and a drain while digging (this is a lesson learned). We had no water and no idea how to correct this problem without possibly making it worse. We called Shoreline Monday morning, and a few hours later, plumbers arrived to save us. They had to dig up more concrete, repair the pipe, a drain, and then make it functional for the tub. I was expecting to get hit with a painful bill, but I was relieved and grateful for what they charged us for having come out immediately and fixing our mess. Thank you for your promptness, great work, and very reasonable fee.