From making the appointment to the plumber coming early True Plumbing was kind, patient, and…read moreprofessional. Inacio thoroughly examined the plumbing situation in our old townhome and gave me options for the clogged toilet. He started with the least expensive procedure and was going to work his way up to more complicated ones, but thankfully, the first procedure worked!! He explained everything he was doing and why and answered all my questions. He even showed me the proper way to plunge a toilet! Thank you Inacio and True Plumbing!

If there was a "Zero", that would be our rating. From initial call to invoice, to calling them to…read morediscuss our dissatisfaction. 1). We ask to Be made aware of quote prior to any repair so we could make a decision if cost to repair was more than installing new. This didn't happen. 2). What our tenant stated about the repair was not what was stated on their invoice. 3). Cost vs what was done--$$$$. 4). When contacted to discuss our dissatisfaction, nothing could be done--cost stood as estimated of which we NEVER got to discuss prior to proceeding. DONT trust their website! Dissatisfied customer!! We'll NEVER use this company again.

Thank you Emerald Bay Plumbing! Service Tech Mike Gonzales was such a pleasure to work with. He…read moreworked with my schedule and certainly knows his stuff! Will refer and use your company again!

Joe and Ethan just went way above and beyond on helping diagnose and repair a hard to find water…read moreshut off issue that they were on site at Island Paradise and after they were supposed to be already home. I really want to thank Emeral Bay Plumbing. They are a 10 out of 10.

I had another excellent experience with this company - they came out and had my issue settled fast…read more- very reliable and friendly staff. I highly recommend.

Garbage disposal replacement. They charged me $640 - and I found out afterwards that I could…read morehave gotten it done for a lot less elsewhere. Major ripoff ! Bad on me for not getting another quote but geez. On the plus side the guy that did the work was prompt, courteous and got it done quickly. I think his name was Steve - he gets 4 stars!

Mr. Dubois is a small business owner who operates with one crew. He is efficient and always…read morehelpful. I've used him many times for the plumbing at my business and he's always delivered and even given me info on how to avoid future occurrences.

Called to have a water heater replaced. Bob called back, quoted the job and had me text my contact…read moreinfo and said he would call me later that day when he was at his calendar. Constantly heard he would call back when he was at his calendar but it took several calls and text to get a response. After 2 moved appointments - 1 because he had not applied for the permit - he called the moring he was to be there and said it would be in the afternoon. Told him that was a problem as I had an appointment. He said "I don't need this job, find someone else". We now have someone else coming in the morning after 2 weeks of trying to get Bob. Save the trouble and call someone else.

Do NOT even consider this company for ANY reason! They bid on my simple project, I paid the owner a…read more$1,000 deposit, they told me they were coming 9 different times over a month and didn't show back up after wreaking my bathroom. I asked for deposit back and owner threatened to sue me, what an absolute joke.

I asked Roto-Clear to solve s hot water problem I had. They determined that the shower valve was…read morebad, some pipes needed to be replaced, and the external tankless water heater needed to be replaced. They quoted a total price of $3000 and I paid them in cash. They replaced my external tankless water heater with an internal (it should only be mounted inside a house) tanless water heater, fixed the shower valve and decided they did NOT need to do the pipes because that part would be difficult. When I asked for a refund on the pipes, suddenly they became important. I elected not to let them work on the pipes. After several times not having hot water in other parts of the house, I discovered the fact that they had installed a clearly marked Internal Only Tankless water heater outside and they did that improperly as well. When I asked for a refund, they refused. I contacted Okaloosa Gas to install the correct type of tankless water heater. When they came out to make an estimate, they immediately condemned the water heater installed by Roto-Clear as being unsafe and capped it off. The Okaloosa Gas folks installed the correct tankless water heater for $1000 less than Roto-Clear. I returned the Internal Only water heater back to the Roto-Clear office and again asked for a refund. They again refused. Both my wife and I are in our mid 70s and it is clear to me that Roto-Clear just took advantage of us. I am now forced to seek legal remedies and all the hassle that entails. I will do it because it is unfair and inappropriate for me to have to pay for Roto-Clear's negligence. Also, hopefully this might help stop this from happening to some other people. The shower valve does works great...but not $3000 great! Avoid Roto-Clear and save yourself some headaches!

Okaloosa Gas District is the worst company I had to ever deal with. They have sent my bill late…read moremultiple times and when I'm late on a bill I don't get notified. I called customer service for help so I can set my account where my money can be taken out automatically but all the lady kept saying was for me to do it on their website. Problem with that their site is always down. I'm going to look for a different gas company and I'm going to suggest others to do the same.

From the owner: Okaloosa Gas District is a natural gas utility that constructs, operates, and maintains a natural…read moregas transmission and distribution system across a three-county area in NW Florida. The District serves over 56,000 residential and commercial customers. It also provides service to Whiting Field in Santa Rosa County, as well as military installations in Okaloosa and Walton counties, including Eglin, Hurlburt, Duke, Ammo, TAC, Red Horse, and the 7th Special Forces. Additionally, the District supplies gas to the city utilities of Milton and Gulf Breeze and transports gas for TECO Peoples Gas in Panama City Beach. As a full-service utility, the District offers a wide range of gas-related services, including piping, installation, and various gas-burning appliances.

I hired these guys for a water heater install. As it turns out,, it was the best decision I could…read morehave made. The price was fair. The crew was on time, friendly & informative! Care was taken to ensure the job was done right and in-fact, went above and beyond! These guys are the best, look no further! I am very satisfied and will call them again.

Overall, our initial experience with Elliott Plumbing was fantastic. They were quick,…read moreknowledgeable, and DRASTICALLY inexpensive compared to an original quote. However, when a belly was discovered in the line that was repaired, they wanted to charge us again to correct the issue. They claim the originally repair was for a broken pipe and had no way of knowing a belly existed. Well that maybe, we also have no way of knowing if their repair CREATED the belly. Correct me if I'm wrong but if you're providing a service, it is your obligation to guarantee your work. Elliott plumbing failed to guarantee their work and that's why I would be cautious. For reference, all this happened within a mater of days. Pipe repaired Friday, belly observed Monday, report reviewed and wanted to charge us for a team to come back out to which we said absolutely NOT!

Friendly, knowledgeable service. This company was recommended by a family member, and are now my…read morefirst call for plumbers. Punctual too, for those who appreciate that old school courtesy.

First I will commend the individual that did the leak repair on my outside water hose Bib that was…read moreunderneath the vinyl siding in the rain, I can't nor will complain about that. With that said I will have to take issue with the fact that there is no breakdown of the invoice that was left for the job completion. I understand that the job took 2 hours @ $160.00 an hour... but was reported to me that the technician left my house the job site twice to go get parts for the job and mind you my house is 0.03 miles for the job warehouse. So $320.00 in labor and another $80 in parts? For a hose Bib? And two couplings? But to my surprise looking up the job it says the average cost can be between $150 to $450 to remove and replace, so I guess my only real issue of concern is that this company while doing good work doesn't give you a good invoice breakdown. And then leaving the job work site a little messy! And then I will now need to hire a siding person to repair the siding. In closing I really think it's a good idea to let your clients know exactly what they are paying for and if you leave to job for any reason to go get any and all extra parts it should not be at their expense.

Always on time and repairs are complete the first time. I…read morehave uses McCullough for both AC service & repair as well as plumbing repair.

Poor quality workmanship, did not arrive on time and took much longer to finish the job than they…read morehad originally quoted.

Such a pleasure dealing with Brian. No pushy upselling; just what needs to be done and what and how…read morethey'll do it. I was so pleased with the presentation at my rental house, that I asked him to follow me home to look at problems there. No need to look at any other company.

From the owner: Whether you're dealing with a small repair, a major installation, or an emergency situation, we're…read morehere to make the process as smooth and stress-free as possible. We believe in transparent, upfront pricing, so you'll always know what to expect before any work begins-no surprises. Furthermore, with years of experience serving the Fort Walton Beach community, we've built a reputation for being prompt, professional, and always focused on providing the best solutions for your plumbing needs. When you need plumbing help, we're just a call away, ready to get things back to normal quickly and efficiently.