I've been coming here since January 2024 for the hair growth treatment. I started with Sally but…read morehave been seeing Sayaka over the last year. I recommend both of them. I have seen such an improvement in my hair since coming here, especially after dealing with hair loss. My hair is looking great now. I also love their head spa products, such as shampoo, hair oil, scalp serum, and scalp spray, which I've been using since I started coming here. I do recommend booking in advance since their head spa is very popular specifically for the hair growth treatment. You definitely will leave feeling relaxed with a clean scalp. My hair also always feels smooth and shiny after. They do get cancellations, so keep checking online or call to check availability. Lastly, the staff is very friendly.

I'm honestly pretty bummed after my second experience here. The reviews and the fact that this…read moresalon uses non-toxic products were the main reasons I was excited to give them a shot. After my first visit in April, I had a root touch-up and trim with Laurin. Overall, I was really happy with the cut and color. However, I left the salon with hair color stained on my forehead, which wasn't great because I had a couple errands to run on my way home. I mentioned it to Laurin, and she apologized, said it would come off in a few days and that toothpaste could help remove it faster. She also said she'd make a note so it wouldn't happen again next time. Unfortunately, at my appointment on June 22, it happened again. This time, there was enough color on my skin that I was wiping it off with a napkin while still sitting in the chair. Even so, I later discovered additional staining on my forehead, ears, and neck when I got home. What disappoints me most is that I shared this feedback in the text message I received after my appointment and haven't heard from anyone since. Honestly, that's the part that surprised me. Mistakes happen, but after it happened a second time--especially after we had already discussed it during my first visit--I would have appreciated at least an acknowledgment or follow-up. I almost didn't bother writing this review because the whole thing has been such a bummer. I'm only leaving it here as information for anyone who might find it helpful.

I cannot say enough amazing things about this gorgeous spa-- the most relaxing, peaceful and…read morerejuvenating treatments I've ever had and my hair came out silky soft. I booked the 60-minute head spa and blow dry treatment, which also included a neck, shoulder, and head massage. My shoulders and scalp had been carrying so much tension, and by the end of the session I felt so relaxed and rejuvenated. The Yolu products were incredible -- the shampoo, conditioner, and hair oil all smell phenomenal, and my hair came out feeling so soft, light, and healthy. What truly elevated the whole experience was the staff. Attentive, kind, thoughtful and so accommodating from start to finish- they even gave me a bouquet of flowers for Mother's Day. 10/10 across the board and I can't wait to return again. Thank you, Yolu!

I'm a big fan of YOLU hair products, the best-selling nighttime haircare brand in Japan, so I was…read moreexcited to learn they opened their first YOLU Head Spa & Blow Dry Bar in California. I've always loved the Japanese culture and philosophy, so I couldn't wait to try it. SPACE - From the moment I walked in, I could feel the thoughtful concept of night and day reflected in the space. The colors and atmosphere immediately set the tone. I learned that the brand's mantra is "a good night makes a good morning," and you really feel that throughout the experience. I started in an individual "night room," intentionally kept dark to mimic the feeling of nighttime. There was no need for an eye mask; the environment created complete calm when you closed your eyes. It felt like a private sanctuary. Looking up at the ceiling, it felt almost like gazing at the night sky, with subtle glimpses of stars. The quiet, personal space made it easy to relax and unwind fully. OVERALL SPA TREATMENT - I had the pleasure of having Ai Shimada, a specialist trained in authentic Japanese techniques. She used YOLU's exclusive products, which had a calming, soothing fragrance throughout the treatment. Scalp Massage - This felt very different from other scalp massages I've had. It's hard to describe, but it was incredibly intentional. She targeted specific points, and I could feel immediate release--from the shoulders into the neck, then the scalp, and even into facial areas. Waterfall Head bath - This was truly a highlight. After the treatment products were applied, the waterfall headbath felt amazing. Unlike the small water rings you might experience elsewhere, this was a continuous, gentle flow of water that felt deeply meditative. Combined with the quietness of the room, the sound of the water transported me into a calm, almost meditative state. Blow Dry - I opted for the blow dry and was also given a scalp serum. This portion took place in the "day room," where the lighting shifts to brighter tones reflected off white walls, creating a subtle sense of waking up. I never felt rushed, and the transition in lighting helped ease me back into the day. Ai was incredibly gentle with my hair, especially appreciated since I have very thick hair and she took her time to dry it with care. SPECIALIST - Ai Shimada was exceptionally kind and gentle in both her touch and presence. She has a calm, almost zen-like energy that immediately puts you at ease. Everything she did felt thoughtful and intentional, from maintaining a quiet, peaceful environment to allowing space to fully experience each sensation, whether it was her touch or the sound of the water. You can tell she is truly a master of her craft. Overall, this was more than just a hair treatment; it felt like a true wellness experience. Every detail was carefully considered, creating a sense of luxury, calm, and restoration. I left feeling refreshed, renewed, and deeply relaxed. It's rare to find a place that delivers both exceptional service and such a meaningful experience, and I'm already looking forward to coming back.

Upon departing after my first visit my scalp is tingling in a very good way! I recently shaved my…read moremid back naturally curly hair off to rid myself of all artificial color (ageism was real during a recent job search) and do a re-boot. I've been wanting to try a service at Pure Skin & Scalp for some time, I'm very happy with my experience, the staff and the products along with the energy boost Ginger and Beet Root shot at the end. Please note you have to find street parking, there is no elevator you have to climb stairs, which aren't awful... it is all worth it, I will be treating myself to monthly visits moving forward.

I purchased my mother a gift certificate for a service at this place last year. My mom then…read morepurchased another gift certificate for a friend so they could experience the service together. They went and enjoyed the service but afterwords is where things went south. They charged a service fee which was perfectly fine so my mom and aunt paid those fees in cash so it would go directly to the team members that preformed those services. After leaving the facility my aunt was chased out side because they do not accept. The receptionist gave my aunt the cash back for my mom's service and for hers. My mom called later to make sure my aunt was not charged for the $30.42 service fee. The following day my mother received a confirmation email for two new appointments the next day and her credit card was then charged $199.42 for the scalp service and the service charge. She called to get this fixed and never received a return call. After leaving several messages she got through and was told this was done in error and they would reverse it but they would only be crediting her back $149.00 which was the original price of the service when I bought it last year for her birthday. Since last year the cost of the same service is now $169. Long story short this was a gift for my mother and they are now charging her because of their own error. The verbiage on the gift certificate is for the service NOT the dollar amount I paid for it originally. No where on the gift certificate states the dollar value. Due to this error on the company's part my mom is now forced to pay the difference in price because they do not know how to do business. My mother had request a call from the Owner due to these unauthorized charges. YOU HAVE BEEN WARNED. DO NOT SPEND YOU MONEY HERE.

Service and quality keeps us coming back. At this visit we both had facials scheduled. We were both…read morecelebrating birthdays and since we had extra time they were nice enough to offer us some time in the red light therapy bed. We both had facials and had a wonderful experience. During the facial, Lisa explained each step and did an awesome job. My skin felt and looked great afterwards. They also have a small co-ed steam room that you can use. So if you have time, bring a swim suit to wear in the stream room. From start to finish, everyone was very nice and friendly.

Second time coming here for a birthday celebration with my brother, & I'll be back in November for…read moremy birthday again! I love this place The staff is absolutely amazing, the vibe is so peaceful & amazing. I did the bathtub service , & they added masks & body scrub to my service it was the best thing ever, so thankful for that! Melissa , the head director always gives us the most humble & best experience. I have never met anyone as amazing as her. She treats everyone with kindness & respect. I mean it when i say I have never met anyone with such a beautiful soul as her. All staff are amazing & great nothing goes unnoticed. From front desk to the back desk personnel they are the best & get 5 stars for customer service. You definitely need to check it out & see for yourself !!!! You won't regret it.

Got my hair and makeup done and loved this place! They were very accommodating and had great…read morecommunication. Will definitely be back.

Update: I am adding this clarification because the owner is making false claims instead of…read moreaddressing the actual issues I experienced. The screenshot I added was from my first appointment (nails) to show I had a confirmed booking. When I arrived, there was no staff available to perform the service, which was my first disappointing experience. My second appointment (hair) was scheduled over the phone, where I clearly explained that I have very long hair and asked for a price estimate in advance. The price was confirmed, but when I arrived, it was suddenly increased significantly after they saw my hair. Because of this lack of transparency, I chose not to proceed. I also want to clearly state that I never asked anyone for money to remove my review. I never contacted the business outside of normal booking communication and I do not use WhatsApp for anything related to this business. This accusation is completely false and very concerning. I simply shared my honest experience as a customer. It is disappointing to see a business respond with accusations instead of professionalism and accountability. I stand by my review because it reflects my real experience.

I have had many many facials from many different people and this was far and above the best facial…read moreI have ever had. Very friendly and knowledgable staff. I can't wait to go back

This was my first time at Carasoin, I was welcomed by Marisol, such a sweet lady she made me feel…read morecomfortable right away and offered me a tea. My Pro-Collagen Lift Facial was amazing. I usually don't have the patience for facials, once in the room everything was so clean and serene, the cute little chocolate heart was a nice touch. Laying down under a warm duvet I felt totally relaxed. Laura was so gentle she told me step by step what she was going to do and which product she was using. Once done my skin felt so soft and looked great. I will definitely book with Laura again. Thank you.

I think these reviews are a bit inflated. The people were very nice but I think it's definitely…read moreoverpriced for what it is. The space was clean and pretty nice but there were certain things that were just off. The AC in the unit was super loud and distracting during the service bc the unit does not have central air. It's part of a shopping strip with multiple units. The massage portion of my treatment on my shoulders felt a bit awkward. The scalp massage was fine but nothing like amazing scalp massages I've had at salons, especially Korean salons. Feels a bit like tik tok overselling the experience which I was concerned by when I saw reviews mentioning tik tok. It definitely does not feel like a full service luxury salon experience. I've gone to other head spas before that were much better at the same price point. It kind of felt like this place was set up to jump on the head spa trend.

A client gifted me a session at Biva Head Spa and I went in thinking "okay, this will be nice" and…read moreleft wondering how I lived before this. Henry was my massage therapist and I need to say this clearly: he understood the assignment. The scalp massage was unreal in the best way -- like my nervous system finally stopped holding everyone else's problems, lol I was yay close to fully falling asleep mid-session. The experience itself is so calming. They start you off with homemade tea (which immediately makes you feel like you've made better life choices), and then it just slowly gets more relaxing from there. The soundbath? So good. I don't even know how to describe it except my brain got very quiet in a way it never does in real life. And the waterfall rinse... I didn't know that could feel so satisfying and soithing Everything felt intentional without being over the top or pretentious. Just genuinely relaxing in a way that sticks with you after you leave. 10/10 would absolutely go back!

Don't walk, run away from this salon!! Marjan the owner of the salon cut my hair so badly I had to…read moreget extensions (which I've never had to have) to fill in the literal missing chunk of hair that she cut out. She gave me the most uneven cut I've ever had -- I was so upset when I got home and realized the chunk of hair missing on the side, something I didn't see in the salon as she blew my hair back. She said she was going to refund the hair cut but instead blocked my phone number and email. This woman should not own a salon.

I love Marjan. I love the "blue black" color she does for me and she also gave me the cutest short…read morehair cut. I had longer than shoulder length hair and was a little nervous about chopping it all off to way above my shoulders, but I showed her a few pictures and she got it right! In addition, she's just a sweetheart and very knowledgeable about hair in general. My mom goes to her as well!