I am writing this review in July 2019. Last week I received a call from this place. I have not been…read morethere since 2016/2017, not really sure. On the call they said they wanted some money from me, around 400$. I asked what it was about and the person told me to wait and transferred to someone. Another person picked up, I explained what had just happened and said I didn't know what this was about and why the other person had transferred. This is the answer I've got: "Because I am the Boss! " At that point I said " OK, you may be her boss but not my boss." Can you please tell me what this charge is about? I haven't been there is years. Her answer, yelling: "Screw it! I'll send you to collection!" and hung up. Collections for what? They will not even tell me, and I am sure I do not owe them anything. Now, what do I do? Who do I talk to? I am at a loss here. What a terrible place.

I had a colonoscopy scheduled. 4pm in afternoon. they switched my time to 8am that morning with…read moreonly 24 hr. notice. did not realize I would have to do 2nd round of colon cleanse at 3am that morning. The nurse at the facility was so rude to me. I ended up leaving. Now I have full blown Colon Cancer and this could have been detected earlier if these people were had a ounce of professionalism. Don't go here there has to be better places.

I have been going to this lab for years. I have had nothing but positive experiences from the…read morereceptionist to the Phlebotomist. No complaints from me. If fact I have an appointment on Wednesday.

Health First (HF) does not have the same high standards of customer care that I get from Orlando…read moreHealth. There seems to be no accountability for poor/bad performance. Many HF doctors are long in the tooth (old) and not up to date on current procedures. For example one surgeon insisted that I needed a cervical fusion when all I needed was a nerve ablation. Another HF pain doctor took 2 weeks to get a prescription to my pharmacy and then had an employee lie to me. Another time , a nerve block was incorrectly done which put me into a stupor for three weeks. Last example, a HF cardiologist wrote cardiac clearances for two procedures that I needed and the anesthesiologists refused to accept them. I got a copy of the internal HF Customer complaint process and the theme is deflect, deflect, deflect. I spoke with customer care manager Tiffany and she demonstrated how to deflect. They DO NOT want formal complaints to be filed. They don't really care like I have experienced at Orlando Health. Based on HF employee behavior, I suspect that HF uses fear to motivate their employees. Many of the doctors and support staff are incompetent. I have many examples. I try to go to Orlando Health whenever possible, or even better, drive to Orlando. Please be wary of Anything HF and get second opinions outside of HF. On the positive side, the HF MRI facility in Rockledge was excellent and the lab at Gateway is very efficient. Competency and Accountability are the HF weaknesses from my perspective.

This building has almost every type of doctor needs in one's life from gastroenterologist,…read morerheumatologist, audiologist, hematologist, oncologist, acupuncturist and osteoporosis doctor all in one place. Building is clean and plenty of parking space.

VERY bizarre. I went into the place because I believe I have a mild ear infection. When I walked in…read morethe lobby was dark and gloomy, like maybe the light bill hasn't been paid. When I walked up to the desk I asked if they take health first insurance. I was told "I think so." After getting copies of my drivers license no one ever asked for my insurance card. Strange... So I offered a copy of my insurance card and it was grudgingly taken. Then the office manager came out and said no, no, no, we don't take health first insurance because they refuse to pay us. They are an HMO and won't pay. You have to pay cash. It is $50. So I paid $50 on my American Express, which would be the same price as the walk in clinic at health first. But the line there was over 2 hours. At this point I was handed a copy of a non-disparagement form. I've never seen one of these nor would I ever sign it. It basically holds me liable for any negative comment I would ever make about the practice even if it were a justified comment. That's ridiculous. It's like a gag order for doing nothing wrong. Immediately my antenna went up. I asked the lady at the desk if they had a lot of people saying bad things about them and she replied I've never seen one. I told her that wasn't my question. And she said I don't know. But the doctor will not see you unless you sign it. At which point I had her refund my credit card and left. I will never go back again. Don't waste your time here.

If zero stars were an option, this place would deserve them…read more Someone I know had a long, frustrating visit here -- a five-hour wait for what sounded like disorganized, bare-minimum care. That alone would've been enough to leave a poor review. But what's happened since is what's truly alarming. Despite never being a patient myself, I was indirectly contacted through my workplace regarding personal details that could only have come from private records. It's disturbing to think a medical office would reach beyond its walls like that -- whether out of spite or carelessness, it's completely unacceptable. No patient (or anyone connected to one) should ever have to worry that their private information might be weaponized over a review. I don't trust this clinic with a name, let alone health information.

As disabled veterans, my wife and I are eagerly anticipating the arrival of our first child. Her…read morepregnancy is high-risk, a fact that underscores the critical need for careful and attentive medical care. We had a scheduled induction for Oct 30, a date that carries significant weight due to the nature of her pregnancy. However, we find ourselves in a state of distress due to our experience with The Birth Suites at Holmes Regional Medical Center. Approximately 5 hours before our scheduled check-in, we were informed that her appointment had been canceled and another person had taken her spot. We had made significant preparations, including boarding our dog and paying $405 upfront, to ensure we could bond with our newborn for at least a week and a half without any interference. The cancellation of our appointment has left us not only disappointed but also deeply disheartened and frustrated. This turn of events, especially considering the lack of availability for the coming weeks, has been a significant blow to our hopes and plans. We wish they had coordinated this better and not authorized the appointment to be canceled on us 5 hours beforehand.

They cancelled my Dec 21st colonoscopy with just three weeks to go. My deductible was fully paid…read morethis year and I start a new high deductible plan next year. Outrageous lack of professionalism and service. They were of no help in finding a replacement. Horrible.

You are basically treated like cattle here heard in heard through and out. The anesthesiologist was…read moreextremely unprofessional telling everyone that they're allergic to gluten.