I had an excellent transaction with this company. My order for a burn dressing arrived as promised. Only because I ended up receiving a surplus of such dressings from various sources, I needed to return much of the product and asked for a refund. Their excellent customer service staff kept me informed with each step of the process. It was, in fact, a detailed return process, but I respected their need to ensure that the product was in a returnable condition. Their responses to my memos were timely, detailed, and personal -- not a form letter. And they refunded a major portion of my original purchase. i would use their services again. read more

BE AWARE BE AWARE! Do not trust the positive reviews on their site I recently purchased the Vacu-Aide Suction Machine Model 7325P for $379.00 from Medical Supply Pros. The unit arrived fairly quickly, but did not include a Yankauer for nasal suction. I tried contacting the company to purchase a yankauer and after a delayed response I was told they had no yankauer's and that I would have to shop other companies to order such equipment. I later located a company who sold yankauer's at a very reasonable price. I received the yankauer's a couple days later and then attempted to use the Vacu-Aide Machine. It was difficult to use to the point feeling unsafe and came with very vague instructions. I tried the machine one time and immediately knew right away this machine was not going to work-too dangerous! I immediately requested a refund from the company and within a couple of days got the approval to send the unit back, but I would be responsible for the $28 dollar shipping. I followed their strict return guidelines on how to package and label the unit for returning the device. A couple weeks passed and I hadn't received a refund. I reached out to the company several times via email (unable to actually speak with a person). I then received the unit back on my porch and on the side of the box it indicated the refund had been denied because it was not returned in its original box. This of course was completely false. I personally packaged and returned the unit in its original box. The company now tells me there is nothing they can do and now I am stuck with a $379.00 dollar machine that I have zero use for. I would highly recommend not doing business with this company. They most certainly do not honor their return policy. On another note, they are not accredited through the Better Business Bureau, in fact he BBB sight indicates "Complaints often center around unresponsive customer service, difficulties securing refunds and unexpected shipping charges - "The business is not accredited by the BBB and holds an unaccredited rating with multiple consumer complaints regarding order discrepancies and return policies." This company also has additional negative reviews on various other website's mostly related to poor customer service and failure to honor their return policy. Doing business with this company is very risky to say the least. In addition, I sent a letter to their management team, but they refuse to respond. Healthcare Supply Pros, I am not going away. What you are doing to me as a consumer is simply not right and others need to know. read more

After reading prior experiences and having some items that were delayed, I was concerned for having issues resolving this issue. The online customer service was helpful in reconciling the delayed order and sent items express to ensure prompt delivery. I highly appreciate their help and genuine concern for the customer in this situation. read more

Medical Supply Pros AKA Healthcare Supply Pros 1-29-25 AVOID THIS SCAM; Do NOT order from Healthcare Supply Pros or Healthcare Supply Pros. I wish I read the reviews of this "company" before making a purchase. This scam operation does not provide a working phone number(s). Their customer service department does not exist, and they do not reply to emails, CS form page requests or message on chat! After sending the wrong product and no reply to my queries, I've found from other customers reviews that further effort is wasted in regards to replacement and or refund. They have squandered more than enough of my time, I will NOT order from Healthcare Supply Pros or Healthcare Supply Pros again. medicalsupplypros.com; healthcaresupplypros.com; Phone: (512) 410-8055; 844.255.6455 Good Luck. read more

Healthcare Supply Pros - Pictured on website; Medline Remedy Clinical Barrier Cream Cloths MSC092548 which were ordered, yet MSC092503 were delivered. - Medical Supplies Near Me - Austin, Texas

UPDATE 1/23/25- I have just completed a two month ordeal with this fraudulent company fighting to have this charge reversed off my credit card. I won finally but I'd like to tell everyone EXACTLY how these folks try to game the system so you hopefully don't fall prey to it like I did. After disputing the charge, Healthcare Supply Pros appealed it and stated that they sent all the items I ordered. Their "proof" of this was to send a copy of my order/ packing list to the credit card fraud dept. I was then asked to provide proof that they ripped me off. I provided the packing slip showing all the things I had paid for (but hadn't received) as well as a photo of the box they sent full of diaper wipes and a signed letter detailing how I had attempted to call them and email them. However, "proving" my attempts is impossible since this scam company doesn't' have a working phone number and the only way to contact them otherwise is a "contact us" box on their website rather than an actual working email. VERY CONVENIENT if you operate a scam because then folks have no proof they wrote to you either. So basically, you pay them a large sum of money for medical supplies, you are instead shipped garbage such as diaper wipes. They hope I guess that a big company might not notice I guess. But if you open it and do notice it isn't what you ordered, they hope that by including a correct packing list and having no reachable customer service department that you will give up and lose your dispute. If you are unfortunate enough to do business with these people, you must do the following: take photos of the box you receive on the outside, inside, any packing slips and any goods they might send. Photograph their website showing a non-working phone number and their "contact us box" after you have written your complaint to them just to show you tried. Then you can show all of the above to your credit card company who will reward you by crediting your card back. Thankfully for me, I won against this scam and had them reported to VISA and MASTERCARD as a fraudulent business. ***** As a follow up on Ryan C's response from the company, I notice that nowhere in your heartfelt response did you indicate that maybe just maybe your company might consider getting a working phone number or email address. Tell me how many legitimate businesses in the U.S. function intentionally for years without any working phone number. Also, if you were so concerned and want to do the right thing, then why did your company appeal my dispute and lie to the credit card company stating that you sent me the equipment I ordered??? That doesn't sound like doing the right thing to me. And finally, I would never in a million years give you my name or address. I might as well go hand my wallet over to a pickpocket. I have a tendency not to reveal personal details to criminals. read more

Healthcare Supply Pros - Also check out their misspelled ad. They left a p out of supply. How many legitimate businesses can't spell their own name? Ridiculous! - Medical Supplies Near Me - Austin, Texas

I recently order from this company and the shipment arrived on time. The customer support was very responsive and replied quickly. They shipped one missing item immediately and it arrived within a day! Thank you! read more

I purchased a Coaguchek XS for 1099.00 the machine worked 6 times I contacted the company via email the only option there is to contact them several times .The response was so sorry to hear of your trouble we will check into it .Then no further response. I would rate them a negative 0 if I could . read more

I ordered 6 boxes of medline stainless steel #10 blades on 5/8/24 with shipping time of 4-5 days. $227. 26. I have left over a dozen voicemail messages. One of the contact numbers is out of service & the other just goes to an automated message saying they are not available. I was trying to contact them to confirm that the manufacturer was indeed Medline & to see when my items would ship. After a week with no response, i used their email that is connected directly to their website. On Friday 5/17 i received an email stating "ticket received" and I would get a response in 24 hours. After a couple more days i clicked on the ticket link and it says ticket closed, I proceeded to send another email stating i still haven't gotten any correspondence from their company. I am beyond frustrated with their lack of communication & believe i have been scammed. read more

I ordered syringes and received styrofoam cups instead. No available customer support available. Avoid at all costs.

Do NOT order from them. I ordered a box of transparent tape and it was the wrong size. I sent it back exactly how they instructed and have not received a refund. You can't call them, only email. I have sent at least 3 emails and still have not received a response or my refund. Do not use this company! read more

I have placed an order for device that was in stock and ready to ship but after three weeks they had neither shipped nor issued the refund, Communication is very poor. Looks like a scam, read more

I purchased some medical supplies online from Healthcare Supply Pros that were defective and had to be returned. I was given a shipping address for the manufacturer and had to pay for the shipping myself. The manufacturer let me know that they received my shipment and had sent the refund to Healthcare Supply Pros, from whom I would need to get the refund. The two phone numbers I was give for Healthcare Supply Pros had a recording saying that they had "streamlined our support to email." They also said you could leave an voicemail, but there was to way to do that. After emailing them five times in the last two months, there has been absolutely no response. So do NOT take a chance on ordering from this company if you want any chance to return a defective product for a refund. I also think the manufacturer--Medline Industries--is making a bad decision by doing business with a dishonest company. read more

I have been trying to reach the company for a week now. No success. the phone numbers they provided are not reachable. One of them (Including on this page) is no longer in service. The support e-mail is non existent. I received the scrub not as described, some wrong sizes. I also just realized the bulk price they posted in the website is not being calculated. I wanted to return and exchange but no luck. read more

This place has figured out some good SEO strategies b/c I recall them being up first on a search.. anyway, we ordered a machine for my mom. Literally a week later she passed, so we never even opened it. We tried to return it in person as they said we could but that didn't work. We called and voicemail said send an email. Which we did. 4/7, 4/9. 4/16, 4/21 and 4/30. On 5/8 we called and emailed yet again. WTH... just a tad ridiculous. We finally sent it back on our dime fed ex and got a refund, minus $20. Which was pretty annoying. Buyer beware with these folks. read more

I am a healthcare professional and my advice is move to another supplier. I ordered simple dressings on January 4th and received HALF of my order today January 31st. I wrote customer service on January 17th, they responded on January 18th that my order was shipping out, I sent another email and no response until today when I received my order. There are too many great health and medical equipment suppliers out there to tolerate the incompetency and poor service of this company. read more

This company has no customer service. It doesn't exist. So if there's ever an issue, it will NEVER get resolved. I've had to file claims with BBB and dispute the charge from them. I don't know how this is legally allowed. Stay away, they are a fraud. Update: the reply below by the company took six months. AGAIN!!! This company is awful, just buy from someone else, why risk it. read more

I am a travel nurse starting a new assignment, this new assignment requires a certain color scrub which I don't already own, so I decided to purchase them from Healthcare Supply Pros. I purchased the rush shipping for $40 extra which on their website states will take 1 to 2 days. It has now been 10 days and I have not received my order. I would never purchase another item from this company again, and I warn my fellow nurses and healthcare staff never to purchase from this company. Their customer service department does not exist, and they do not answer their email. read more

I ordered medical scrubs (as an ER doctor I've sadly gone through several pairs over the last 18 months). I had previously gotten a decent sized medium scrub bottoms but the batch of ordered scrubs were MASSIVE...more like an XXL. I reached out to them to exchange/return them and they told me that I was not allowed to return/exchange them. I would avoid this company for any medical equipment needs. Very disappointed with service and would strongly recommend against this company for any medical clothing needs. you will get a potpourri of sizes read more

Fraudulent company. I ordered a feeding tube and received a urinary catheter. Their response is that the feeding tube has been replaced by the closest substitution. This is simply comical. Let's see if I can ever get a refund.... read more

READ! READ! READ! I get it. Covid. It's affecting everyone. BUT YOUR AUTOMATED RESPONSE SAYS YOU'RE WORKING AROUND THE CLOCK. This company is straight up AWFUL. The company is shady shady shady. I actually downloaded yelp to write this as I'm this pissed. Ordered JULY 31st. You better bet my account was charged yet no scrubs. I emailed the company. The response was automated. I emailed again, no response. I have tried calling both numbers listed and the prompt to speak to a customer service representative will NOT ALLOW YOU. I love the scrubs as I have ordered (which also took 6 weeks). The positive reviews cannot be real. There is no way it's real. The company will charge but take their sweet time sending your order. BUYER BEWARE. read more

This company is a complete scam it's been over a month now and I haven't received my order or a response. Set several emails I also tried calling there is no customer service whatsoever to very. I will be following the complaint. read more

I ordered 5 sets of scrubs and received 2 1/2sets. I am reading the reviews now and I am starting to feel worried that I will never get the missing items, a refund or both. I hope they respond to my email request and either send me the 2 1/2 missing sets of scrubs or refund me for them. I will update this review once they address this. read more

Order 121716 Several weeks ago, I finally received an order I had made for some surgical scrubs. After I tried them on, I emailed customer service with the following issue: "Good morning. I recently received this order. I am a large man, 5'9" and about 210 lbs. These "large" scrubs would fit a small whale. I am swimming in them, especially the pants. I wear exactly the same scrubs through my institution, large, which fit fine. In most other lines, I wear extra large. They will not work for me. You can either send me mediums to try or I will have to return them for a refund despite them having been washed once. Thank you, Dr. E" After a week, I had received no response. Two more emails over the next two weeks, still no response. Their customer service is either terrible or non-existent. I would caution people not to order anything from this company. read more

This company has no valid working phone numbers for customer service or sales. I tried to cancel an order 10 minutes after I placed it and could not connect with anyone via phone. I then sent three separate emails. All of which went unanswered. I just received an email about 10 minutes ago saying the item had shipped. This is no way to run a business. If you look up this company on Twitter all of the positive reviews were posted in 2018. Rosemary read more

I will give them one star because I placed the order and got my product, so they served their purpose. My main issue is the complete lack of communication. When I placed the order, I did not receive any confirmation whether by phone or email. I was not sure it went through until I checked my credit card. Since I had no confirmation, I also had no idea when my package would arrive. My 2nd issue was the lack of customer service. I needed additional info for admin and tried calling, emailing, and Facebook. When you call you have these options: 1 for customer service ("we are unable to take your call at the moment" which is basically any moment of the day), 2 for sales ("the # is not a valid extension"), 3 if you know your party's extension (none of which are valid either). They then give you a link to an email that does not work. WHAT BUSINESS IS THIS????? read more

2nd Update: I did take a chance and placed another order. This time I knew exactly which brand/size/type of scrubs I needed, down to the precise manufacturer label, which is listed on their website. The items shipped promptly, directly from the Medline warehouse, and were delivered via FedEx just a few days later, even though I only paid for the free basic shipping. Scrubs were exactly what I ordered. If I ever need to order scrubs again from them, I probably would. Just be forewarned, they are not Amazon. So if you think you might have to return something, where you have to get in touch with their customer service, it sucks. But if you know exactly what you need, then go ahead. read more

I just saw all complaints about customer service . Very true . I bought scrubs all x-small sizes and one of the scrubs size is large although the tag says x small . I want to exchange with another pair . I called them several times but no answer. Answering machine said email them. I emailed them over a week ago and still haven't got a reply yet. What a joke. I will keep calling/emailing them if no reply I will file claim with BBB read more

I knew exactly what I wanted when I ordered from this place... so I can't really comment on customer service. I can comment on shipping though. I made my order, paid for normal 6-9 day shipping and, literally, 3 days later got my scrubs. It. Was. Quick. read more

Giving three stars, as of now, will update to lower or more stars by next Monday. I placed an order that should be here today, because I live only 10 miles or so from their address. I've tried calling maybe 20 times today, get a recording every single time saying they are too busy, and to email them. I find that hard to believe in this day and age that I can't get through to an actual person, during an 8 hour time period. I did leave an email like the message said, no reply yet. I hate that I got no tracking number for my order, and would like to speak with someone so I can get a tracking number, I need this product really fast, it's a serious medical matter, and I don't like playing games in situations like this. As you can see in my photo, it says they have parking and walk ins welcome, if my package isn't here today, I will drive down and find out how true this is, and update and let everyone here know the outcome. read more

Healthcare Supply Pros - Medical Supplies Near Me - Austin, Texas

Just placed our second order today, and seems like we'll be a lifelong customer. Tried placing the order last night and due to a typo, it didn't go through. Was worried that I'd have to redo the entire order, but thankfully enough customer service called me first thing in the morning and corrected it, and finalized the order. Super friendly, awesome customer service, unlike some other DME's that we've used in the past where there's outrageous hold times, difficult to find items, etc. Website is very well set-up to find items that you need, with the ability to sort and filter results (not just an scanned online catalog) and you can easily compare products/pricing. Wide, wide range of products, and I'm glad this is a complete all-in-one stop for our DME needs. Again, the patient and friendly service I got this morning really makes the icing on the cake. Thanks HSP! Will definitely spread the word about how efficient you guys are! (Oh, and this is reviewing for online/phone orders) read more

This company will not contact me back about a return I need to do for a product I ordered from them....their customer service IS A JOKE!!! Do NOT buy from these people. read more

I ordered 2 medical scrub tops and 1 medical scrub pants last July 13, 2021. and recieved the order July 24,2021. When I opened the packaged i only received 1 pants and 1 scrub tops ....so I e.mailed them right away to let them know about it but until now i did not get any respond about it but only sorry for the error....that's it.... They should send my refund for that missing item. I can't even call them. read more

If you want your money stolen, please order from this company. No response when order did not come almost a month later. Called but got automated that told me to email, did that and guess what no response. Please go elsewhere if you want something, cheap prices but you will get nothing so look else where if you really want a product to be delivered. Can I give zero sters??? They habe earned it by far!!! read more

Do not order from this website. Fraud website. They do not accept returns contrary to what is stated on their website. I ordered scrubs online, before ordering I checked the return policy. Upon arrival I decided a few were not to my liking. I attempted to return several pieces but I cannot get in contact with anyone at the company to complete my return. I read online that this has happened to many people. read more

I ordered no rinse shampoo and body wash on September 10. The wrong product was sent. On Sept. 14 I attempted to call Healthcare Pros, but they do not answer their phone. So I contacted them via email explaining the wrong product was sent. I never heard back from them. I contacted them again on Sept. 18. Today is Sept. 26th. I still have not heard from them or received the correct product. I am very dissatisfied. read more

Customer service is truly non existent. If I had the choice I would give no stars. I ordered from them in June 2020 and I got some of the items but for other ones I got the wrong size or reference. I emailed them and I was told that the correct items would be shipped to me. After a couple of weeks I emailed them again, and the customer service representative answered "I have requested an update on the missing items as I'm still showing the original tracking information". After this, I had emailed them with no answer. The phone number for customer service is a recorded message that advises to contact them by email. Nobody answers any email. read more

Customer Service department is non-existent. Their phone lines is automated and tells you to email them. When you email them, they do not respond. I placed an order for the wrong item by accident and then attempted to contact them within 10 minutes of realizing the mistake. I left an email stating how I wished to cancel the order, only to have them email back that the order has been shipped. I am currently now in the process of still trying to get in contact with them so that I can return the item. It appears that I am not the only poster having this issue. Do not waste your time with this company. With non-existent customer service, it will only lead to massive frustration. read more

This business is not at this address. Made special trip and the address is for lease.

Run, just Run. Order directly from medline or mcKesson or a valid/ reputable company. I should have read the reviews before I placed an order, but I was in a rush and really needed disposable shorts for treatments at the end of this week. I saw that they had some in stock and could be delivered within 3-5 days. I placed an order on 3/19/2021 in the morning and paid extra for 3-5 day delivery. Order should have arrived latest by 3/26/2021. There is no shipping information or tracking number when the order was placed, which should have been a red flag. I have tried emailing customer service after trying to call them all day last Thursday 3/25/21 for an update. It has been 5 days since the email and I have not heard anything. There is no "customer service". NO ONE REPLIES! Everything on my order, email to support just say pending. I will be calling by bank and asking for a refund directly from them and disputing the charges since there seems to be no point in requesting a refund based on other reviews. read more

I placed an order for some lab coat. They charged me for the order. Then never shipped anything. Its been over 3 weeks and still no product. I tried calling...no answer. I emailed them and finally got back to me with a one line answer "order cancelled". So unprofessional. Will never do business with them again. read more