Super nice and has a great selection. We highly recommend! They have something for all your…read moremedical needs and they are local!!

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

Medical Supply Pros AKA Healthcare Supply Pros 1-29-25…read more AVOID THIS SCAM; Do NOT order from Healthcare Supply Pros or Healthcare Supply Pros. I wish I read the reviews of this "company" before making a purchase. This scam operation does not provide a working phone number(s). Their customer service department does not exist, and they do not reply to emails, CS form page requests or message on chat! After sending the wrong product and no reply to my queries, I've found from other customers reviews that further effort is wasted in regards to replacement and or refund. They have squandered more than enough of my time, I will NOT order from Healthcare Supply Pros or Healthcare Supply Pros again. medicalsupplypros.com; healthcaresupplypros.com; Phone: (512) 410-8055; 844.255.6455 Good Luck.

UPDATE 1/23/25- I have just completed a two month ordeal with this fraudulent company fighting to…read morehave this charge reversed off my credit card. I won finally but I'd like to tell everyone EXACTLY how these folks try to game the system so you hopefully don't fall prey to it like I did. After disputing the charge, Healthcare Supply Pros appealed it and stated that they sent all the items I ordered. Their "proof" of this was to send a copy of my order/ packing list to the credit card fraud dept. I was then asked to provide proof that they ripped me off. I provided the packing slip showing all the things I had paid for (but hadn't received) as well as a photo of the box they sent full of diaper wipes and a signed letter detailing how I had attempted to call them and email them. However, "proving" my attempts is impossible since this scam company doesn't' have a working phone number and the only way to contact them otherwise is a "contact us" box on their website rather than an actual working email. VERY CONVENIENT if you operate a scam because then folks have no proof they wrote to you either. So basically, you pay them a large sum of money for medical supplies, you are instead shipped garbage such as diaper wipes. They hope I guess that a big company might not notice I guess. But if you open it and do notice it isn't what you ordered, they hope that by including a correct packing list and having no reachable customer service department that you will give up and lose your dispute. If you are unfortunate enough to do business with these people, you must do the following: take photos of the box you receive on the outside, inside, any packing slips and any goods they might send. Photograph their website showing a non-working phone number and their "contact us box" after you have written your complaint to them just to show you tried. Then you can show all of the above to your credit card company who will reward you by crediting your card back. Thankfully for me, I won against this scam and had them reported to VISA and MASTERCARD as a fraudulent business. ***** As a follow up on Ryan C's response from the company, I notice that nowhere in your heartfelt response did you indicate that maybe just maybe your company might consider getting a working phone number or email address. Tell me how many legitimate businesses in the U.S. function intentionally for years without any working phone number. Also, if you were so concerned and want to do the right thing, then why did your company appeal my dispute and lie to the credit card company stating that you sent me the equipment I ordered??? That doesn't sound like doing the right thing to me. And finally, I would never in a million years give you my name or address. I might as well go hand my wallet over to a pickpocket. I have a tendency not to reveal personal details to criminals.

I had a great experience purchasing a hospital bed for a family member at this store. Although the…read morebed we bought is available for a bit less money online, I am willing to pay more for that the fact that Kerring has an actual showroom where I could lie on the bed and try it out. They also had many different walkers, rollators, scooters, wheelchairs, motorized wheelchairs, lift chairs, etc., to try out. The staff are all very knowledgeable and accommodating. Finally, the man who delivered and assembled the bed (the next day!) took all the time needed to explain how it works to my elderly mother.

Everyone was friendly & helpful. Service was first rate! I needed a wheelchair for a family member…read morewho was being released from the hospital. They didn't have the size we needed in their rental inventory so they pulled a chair from the sales floor just to be sure I got what I needed right away. Chair was lightweight, good fit, excellent choice. Super friendly, minimum hassle, minimum paperwork. Will shop there again.

I needed to rent a portable oxygen generator for my wife on 3 different occasions for travel and…read moreOxygen Parts was the only place in town that had units available to rent. Great Service...Thanks

I have to say that I didn't use their services but i still wanted to come on here and give them a 5…read morestart rating. MY father was traveling into town and didn't have his oxygen concentrator, and they were so willing to set us up if we needed it, that they would come and deliver to us after hours or even on the weekend when they weren't open. If the need arises in the future, i will definitely being using them

As stated by others... Healthline is a racket and are crooks. They lied to me about the costs and I…read moredid not even receive the correct equipment. When I complained about not getting the right equipment they let me know I owed them an additional $250+ I refused to pay and after 4 calls was finally able to return the equipment. Now they are still calling to get payment for the equipment that I returned. Horrible business, it is everything wrong with our medical system.

What crooks! Some…read moreDME companies can be total scumbags. This is one of them. I started receiving TEXT messages from a "Tammy" after my primary referred me over here. What a complete circus act it's been. So they keep claiming to have sent me supplies via UPS. Here's the thing: I have a delivery notification account set up with UPS. Why does that matter? Well UPS sends me alerts when a package is en route, delivery updates, alert the day before, and day of delivery. So, I ALWAYS know when a package is coming my way with UPS. I didn't receive a notice of any delivery from this clown office. They repeatedly keep referencing a tracking number. They now tell me to file a claim with UPS. Well clowns, you know damn well the package recipient doesn't even do that. IT'S YOUR RESPONSIBILITY TO FILE ANY CLAIM ON THE PACKAGE YOU SEND. It's 100% the shipper you dolts. I can't even file a claim on my end and YOU KNOW THAT. It needs to be filed from the shipper's account. In addition, "Tammy" refused to respond to my inquiries and NOT ONE PERSON VERIFIED MY ACTUAL ADDRESS THEY USED even though I made several calls to the CPAP dept and billing in another country and asked them to verify it. Until Tammy was dipping out for her three day weekend at the end of the day, she passive aggressively confirms "my address" and spolier alert, it's wrong. Just as I suspected. Also, they told me several times to contact UPS myself. Joke's on me again. They freaking know you can't even talk to a person over there. I knew that, but I still called anyway to check that stupid box and jump through another hoop. Then the cherry on top, they send me a text on a SATURDAY MORNING, telling me I have an invoice due for the supplies I never received. I never even opted into texts, so this is totally illegal. I have wasted hours of my life trying to fix this. They can go to hell if they think they can scam my insurance policy and BILL ME MORE MONEY ON TOP OF THAT, for supplies they SENT TO THE WRONG ADDRESS. As if all of that isn't enough, they bill under a company Aero something or other and are "Healthline" which I assume is NOT CONTRACTED with my insurance company. Who knows. But, they are a 100% scam, I am sure of that. Next week I am filing an official complaint with my insurance company against these con artists for all of the described ridiculous events. What do you think TAMMY? P.S. I also have legal services through my employer and I'll be talking to them too next week about your little stunt. See my screenshots of some of the evidence of this shit sandwich I've been served. I'm actually really glad that tool, Tammy decided to only text me. Thanks for the evidence, sister! At least you helped me with that.

I was at the end of my supplies for my Minimed 780g insulin pump and placed an order which would…read morehave arrived when the last of my supplies ran out. Instead of processing my order, they "future" dated it to process a month out. Do not order the minimed 780g pump or supplies, go with Tandem or Omnipod as Medtronic doesn't deliver.

Medtronic has no respect for customer privacy, nor preserving customer legal rights. I have been…read morefighting with them for over 3 months to obtain USPS-mailed copies of detailed statements, showing insurance processing and final amount due. They refused to make any changes to USPS communications until I accepted their oral statement that I agree to Medtronic contacting me via email, phone call or text messages. No, this is not an April Fools Day Joke. Regardless of how I stated that I wanted to preserve my legal rights through paying against mailed, final bills, they refused to make the change. I had to state I would agree to their request, adding I would ignore all emails, phone calls and text messages from them. Thanks to living in Texas, a one-party state, it was perfectly legal to record the call for my attorney's review as needed.

Not sure why this place is listed as closed, as it very apparent that it is open for business. Now…read moreonto my review....I came to the Shoal Creek office for a ankle brace. My experience was wonderful! I was fit for my brace and had my insurance coverage explained to me in a very clear and concise manner. I would recommend this place to everyone in need of DME or Orthotics. FYI-the copayments are a percentage based on the rates of your individual insurance that they have a contract with. There is nothing fraudulent about that.

recieved cpm machine 4/16/25, it quit working on 4/18/25. I have been trying for 25 hours to get…read morethe on call service person but they wont answer the phone. the one in austin answered the phone but cant fix it he emailed the managers etc, but noon has returned my call. i have called the insurance company and told them not to pay because they wont service the machine. I am looking at suing these people. there is no reason not to answer the phone. the on call tech should be available. i have left message after message to no avail/ horrible company

If they don't have what you're looking for in store they will order and ship them to your home.read more

I visited your store on Thursday, January 12. It was recommended to me by my home health nurse and…read morealthough I live in Bastrop, the ride to Austin was pleasant enough and the visit to the store went very well. I was assisted by the very knowledgeable and helpful, Rachel. After being measured, she recommended % Jobst pantyhose. She worked with me taking pains to assist and teach me. Prior to posting this review, I read through many and I would certainly put my experience in the very positive column. To those who have said you were upwards to 25% higher than other establishments, I must disagree. My pantyhose were $90. The Amazon price was $80. I find the additional $10 was a small price for pay for Rachel to have spent a lot of time with me. She was patient and kind. Should I choose to buy a second pair I will not order from Amazon, but rather call to have you send them or revisit the store. You provide a valuable service. Additionally, you are a small local business. I like to support local and I feel you and others like you have a right to make a profit. The only suggestion I would make would be to have a few videos available on your website for those of us who need reinforcement on how to put such things on and take them off. Many thanks to you, your team and commitment to quality service.