Taynsha Carr was incredibly kind and helpful throughout our buying experience! I'd highly recommend checking out this location if you're in the area and looking for a couch! She was very knowledgeable and answered all our questions in a timely manner. Thanks again, Tay! read more

The reason I chose Joybird over Wayfair is the presence of a showroom in DC. I saw the white of this fabric, over a different sofa ... very beautiful and comfortable but didn't want the pressure of maintaining white so I settled for green( which is the color of my existing sofa) I also wanted the barrel sofa .. which is displayed in black fabric at the warehouse .. honestly I couldn't choose between the Bryant and the barrel as both looked really nice. Taynsha my sales rep made sure I went home with a fabric package to help me decide .. it was very helpful. I bought this during president's day sales I'm so happy with my choice. Not only does it look nice, it's also so comfy. I find myself falling asleep for hours on my sofa. Something really foreign to me but thankfully is the main essence of this purchase. read more

Joybird - Barrel sofa and ottoman - Furniture Stores Near Me - Washington, DC, District of Columbia

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Shoutout to all the ladies who assisted me in purchasing the Briarwood sofa bed at JoyBird! They were super helpful down to pulling it out so I could see the back, pulling out the bed, and letting me spend time trying out the mattress. And very patient as I picked fabric as well as the ultimate decider...could I stretch out for nap times? They made shopping a pleasure. The cost was more than comparative. The delivery was flawless too. I love this couch and would definitely recommend it to anyone. Even more important was the sales people who were efficient, patient and made shopping easy and fun. read more

My wife and I purchased furniture from Joybird on two separate occasions. Both times they upsold a 5-year protection plan that would cover pet damage, which is offered by ServeCo. They ensured us that the plans cover all pet damage. The furniture and protection plans were extremely expensive. Recently, our pets damaged the furniture. This is when we found out the protection plans they sell are crap (we filed a request on 1/9/2026). The plan is piece of mind, nothing more--god forbid you need to use it. ServeCo denied our claims, and we reached out to Joybird for help as they ensured us when we purchased the plan that things like this would be covered. They've also refused to do anything. The best we've been offered is a cancelation of the protection plan and a prorated refund, which we refused because it's a joke--we'd be getting peanuts to throw away any right we have to pursue this through other avenues. Joybird keeps saying what they CAN'T do, but what I really think they mean is WON'T. They misadvertised this plan and sold us it--they CAN do more than pretend to care. At this point we're not expecting Joybird nor ServeCo to do anything, which is basically what they've done so far. We can only hope this post helps prevent someone else from going through what we did. We advise that you don't buy Joybird. If you do, do not purchase the protection plan--you'll just be throwing your money away. If you want other perspectives on that, just look up ServeCo's reviews. I can't believe a place that charges so much wouldn't stick by their furniture and would do business with a company like ServeCo. read more

We went in to see if the staff could help us with the return of an online order, and to purchase a new sofa. We were helped by a couple of different staff members, including Brittany, who was absolutely fabulous. She was very helpful in tracking down the perfect sofa/fabric combination, and the ordering process was easy and smooth. It was a delight to work with them all. Go visit Joybird in Logan Circle! read more

Had an easy visit and fun transaction at Joybird this afternoon. A friend told us about them. My husband and I have been looking for a new sofa for a while. We walked in, were greated warmly by Brittany, had a question answered, and then we worked our way around the store. When we found one we liked, Brittany came back over to help out. She talked us through the different fabric families and kindly gave us enough space to figure it out between the two of us. Once we had chosen the fabric, she worked up the transaction in their ordering app and that was it. Convenient, pleasant, great service, a decent price, good quality, and a super comfy sofa that will be on its way to us in 6 weeks. I'm sold. I would definitely be back if we need another similar piece of furniture. read more

Really great experience here. The staff are very helpful and friendly and walked us through all the options. They even encourage you to lie on the beds if you want to! They have a lot of good options and we will receive our pull-out couch in about two weeks. Definitely recommend. read more

Our experience with Joybird was great! We visited the showroom twice to try out different sofas. Makayla was super helpful walking us through the options, including comparing those we tried with the ones not on display. She helped us pick the right sofa which we love, and order and delivery were easy. read more

We had a really lovely experience with Makayla and we are really enjoying our new Eliot sofa and loveseat! read more

Joybird - Furniture Stores Near Me - Washington, DC, District of Columbia

Just made my first Joybird purchase at their DC location with Brittany. She was so helpful and allowed me to test out the two different sleeper options and answered all my questions regarding the couch. Can't wait to get it delivered! Wilder sleeper sectional in Mocha Mousse! read more

Joybird Furniture looks lovely but be careful. Regardless of reason, a cancellation will cost you 35%!!!!! For me that was nearly $1,000.Couch wasn't even built yet. Course I questioned building every order 1 by 1. Time from order to ESTIMATED DELIVERY is 8-10 weeks. Furniture is supposedly built in Tia Juana. Then driven to the East Coast. I'm checking with Better Business Bureau to see if this outlandish fee is legal given that I wasn't informed about 8 -10 week window till after the order was placed. Buyer do please Beware read more

Joybird - Couches that are individually built???? - Furniture Stores Near Me - Washington, DC, District of Columbia

I checked all the usual places (Room & board, Crate & Barrel, etc.) and then someone tipped me off to Joybird. I went to their store on 14th Street and Makayla greeted me and made the shopping experience so smooth & easy. She was well informed on the nuances of fabrics, delivery, warranties and guided the decision without stress or concerns. But just as importantly, the selection of contemporary sofa's was among the best I saw in DMV but at a price that is affordable-- especially given the top notch quality. If you're looking for furniture - go to Joybird and definitely ask for Makayla!! read more

Candice Stewart at this Joybird location transformed my experience with Joybird! i mistakenly ordered online without seeing the couch and 6 weeks later when my couch arrived it wouldn't fit through the hallway of my condo and the online customer service options were rigid and inflexible; holding me accountable for 50% of the couch + shipping despite the couch not being able to fit. I was devastated. by the recommendation of a friend I called this location and immediately asked for Candice. my the grace of God Candice was able to get me a refund approved, invited me to the store for a fitting and found me the couch of my dreams that will fit through my hallway and still give me the comfort and elegance I desired!! I'm so grateful to have met her and urge you to go visit Candice in person before your next couch purchase. read more

Beware "Restock" Fees & Poor Service READ THE FINE PRINT ON RETURNS. Or better yet DON'T SHOP AT JOYBIRD at all. This company is the perfect example of why people are hesitant to make furniture purchases online. Although they splash "90-day returns" all over their website to alleviate the nerves associated with making large purchases online, they hide the details of their astronomical ***50% RESTOCKING FEE.*** We purchased a sofa from Joybird and were enormously disappointed to find out that we would need to pay Joybird ***$1,200 PLUS SHIPPING TO RETURN IT.*** While the 50% "restocking" fee is on their site, a customer has to dig at least 2-3 pages deep to find this information that should be prevalent throughout the buying journey. Compare this to competitors like: 1. Article, which offers a generous free returns policy (minus cost of shipping) OR 2. West Elm, which makes blatantly clear they do NOT accept returns on Made to Order products at all on both the product page and the point-of-purchase It's clear Joybird falls short of industry standards for transparency and reasonable return/exchange policies. Further, in my call with the rude customer service representative, they went on to tell me that Joybird does not resell returned items but instead donates these items to shelters. While that's lovely, WHY AM I PAYING A "RESTOCKING" FEE FOR AN ITEM THAT WILL NOT EVEN BE RESTOCKED? I'm basically being asked to pay the price for Joybird's "social responsibility" initiative, which means they are likely touting their "good deeds" while exploiting their customers with unnecessary fees. When I asked what the restocking fee consisted of, I was told this information is not available to Customer Service. Of course it's not, because it's bogus. Next I offered to do an exchange, but they told me they don't except exchanges at all, even though this information is also not prevalent on their website, including their Returns page. Again, the customer has to dig deep to find this. Unacceptable. If you're going to have bad policies, at least be transparent about them. I'm disappointed in Joybird for burying the fine print on returns/exchanges on their website while exploiting "90-day returns" like it's some wonderful customer benefit while charging an astronomical "restocking" fee that is clearly just a money grab, and offering absolutely no compromise when I called to discuss reasonable alternatives such as an exchange. I will ***NEVER SHOP AT JOYBIRD AGAIN*** and will make sure everyone I know hears about how horrible my experience was. P.S. Joybird, don't bother responding to this review with a canned response just so that you can try to manage your brand's "reputation." If you want to reach out to me, I advise you to do it directly and to offer a reasonable return or exchange to make things right. read more

I absolutely love my new sofa! Tyler is an expert associate - understands his customers, goes above and beyond, and has a great eye. Delivery/install team was super fast and professional. All around super experience even in these days of supply chain issues. Looking forward to decorating and relaxing in my new home now on this beautiful piece! Thanks, Tyler! read more

Joybird - Aime sofa in Banks Zinnia - Furniture Stores Near Me - Washington, DC, District of Columbia

Joybird has been, well, a JOY! I visited the DC showroom to meet my Elliot Apartment Sectional IRL. Customer service there, as it has been online, was superb. Knowledgeable, kind and accommodating -- showing me different chair options to complete my room design. Their floor model sale has some super deals! Get yourself over there and be prepared to fall in love. read more

We bought our sofa at the DC location. We had looked at their furniture online many times, but did not want to buy a sofa until we were sure it would be comfortable. We worked with Makayla and she was amazing. We spent about 2 hours looking at their styles and fabric selection. We probably sat on every sofa in the showroom. They have so many amazing fabrics to choose from. We ended up buying the Hughes Loveseat in Heather Rose. It was a very pleasant experience. Makayla was very patient, as we changed our minds many times. I would definitely work with them again. Oh... I forgot to mention that we bought the Sofa during their Memorial Day sale. We definitely think the price was unbeatable read more

I went into Joybird DC last weekend with my family and had a great experience. The showroom was well laid out with great color combinations and sofas in a great range available. Brittany was our consultant and she was very helpful without pushing us into any decisions or choices. We selected a really cute small sleeper sofa that we're very excited about for my office room and we feel like we got a great value. I'd recommend Joybird to anyone that wants a good shopping experience with some excellent options. Well done Joybird and thanks Brittany! read more

Loved how beautiful and inspiring the DC showroom was, and I really appreciated the great customer service from design consultant Brittany Pate, who was very patient and went out of her way to answer my questions. read more

Received my couch and the color is beautiful but the delivery guys that put it together, didn't do it properly and the pieces keep separating. I'm disabled and cannot fix it. I reached out to customer service and waiting to hear back but so far disappointed, sectionals shouldn't come apart every time you move, and also the cushion on the ottoman is not attached and moves every time you touch it. read more

Joybird - Furniture Stores Near Me - Washington, DC, District of Columbia

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Great experience with Branderlyn Barclay at Joybird DC show room. I had been looking at the couches online but knew I had to see them in person. I was greeted immediately on arrival in the showroom and was able to test the couch I wanted, the sleeper mattress and shown how to properly set it up! Great experience and highly recommend checking out all the options before you buy! read more

I was in dire need of a new couch and I wanted a pet friendly fabric covered sectional! Going to the Joybird DC location with designer Ruth Jean was the best decision I made. This is the comfiest couch I've ever sat upon or owned. I love the color so much! Prime peacock is amazing read more

Joybird - New Bryant petite sectional in prime peacock - Furniture Stores Near Me - Washington, DC, District of Columbia

Had a great experience at the DC location being helped by Branderlyn Barclay, who was very knowledgeable and proposed solutions to our fabric requirements (we have cats and dogs!). Taking home the free swatch fit helped us choose the perfect color for our space! read more

I visited Joybird to check out some furniture and was greeted by Tay. She was awesome. Knowledgeable, friendly and took the time to explain the subtle differences between various models, fabrics and colors. Excellent overall experience. I ended up buying a piece. Can't wait to receive it! read more

I purchased my Wilder Sleeper Sectional in-store at the Logan Circle location in Washington, DC. As soon as I walked in, I was warmly greeted and received a ton of help from their staff! Candice in particular talked me through my options, gave me info on what to expect, and shared great design ideas :). It was an awesome shopping experience. When it came to the delivery of my couch, the delivery men were efficient and took good care of the couch (which came almost 2 weeks earlier than expected!). I would definitely recommend Joybird! read more

Veey positive experience with great service from Brittany Pate. She was knowledgeable and patient.

Thanks so much to Candice who helped me find a gorgeous sectional after a very long, depressing day of looking elsewhere. She was super kind and informative, letting me know about durability, as well as warranty and fabric options. When I went home to measure my room, she also helped via email to determine the best orientation for my room. Can't wait till it arrives! read more

Joybird has a wonderful selection of couches and chairs. The colors and other options are so fun and comfortable. Thank you to Brittany for making my selection easy to make! read more

We love our pink sofa! The in-store team is phenomenal and a pleasure to work with. They have a large variety of fabrics. I am furnishing a home from scratch and Joybird has been one of the best companies I have worked with for this move. read more

Joybird - Aime sleeper sofa - Furniture Stores Near Me - Washington, DC, District of Columbia

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Sorry to read the poor reviews here, however I had a perfect experience with Joybird and the DC showroom. I was reluctant to buy a sofa without being able to sit on it and luckily the DC showroom was close by. After trying the sofa for a good feel, I purchased the Hughes Reversible Sectional. Took about 6 weeks to be made and delivered. The delivery was exceptional. Guys were professional and the couch was fully wrapped in plastic protecting it from any dirt or marks. The couch has a great firm feel and is a perfect match for my mid century home. Not one thing to complain about with this experience. read more

Joybird - Hughes Reversible Sectional - Furniture Stores Near Me - Washington, DC, District of Columbia

I had an amazing experience at Joybird in DC with Taynsha Carr. I have a difficult shaped house and despite weeks of searching for couches and even hiring an online designed, Taynsha was able to help direct me to the right couch. Even better, she spent hours over the course of many days helping me identify the perfect color. She never pressured me, pushed me, or upcharged me. I am so pleased with me experience. Thanks for all your help Ty! read more

Should have listened to the bad reviews. Needed a new couch and was attracted to the cool vibes/colors from Instagram advertising. Went in to the DC store and sat on the couches until I found the perfect one. Ordered it. Shipment took two months- no big deal. The sectional cushion was delivered with a stain. Called customer service, sent several emails 6/21. They wanted to send someone out to clean it. I did not stain the couch- it was delivered that way and they wanted to clean it instead of replacing it. By 6/29 I couldn't get a single person to call me back so I called the joybird DC store. Cynthia was helpful in getting someone to fix the problem that day. New cushion was ordered. Took two months to deliver the new cushion yesterday. And you guessed it- stained again. Worst than the first one. The delivery men don't wear gloves and they handle the cushions directly. I should have learned the first time and just not accepted the delivery but they refused to take it back. I've called the store, the main number and sent an email again. Seems as if they only care about the sale- and if you have any type of issue there is no way of getting a hold of customer service. 5 stars for cool colors and vibes, 0 stars for customer service. Stand behind your product and do better. (If you look at the reviews of the Lewis sectional online- they are all 5 stars. What I didn't notice is that they are all from 2020 and older. And they don't publish bad reviews- mine is still "pending" which is just fraudulent practice.) read more

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Truly the worst. Joybird claims my wife accidentally ordered a 2nd ottoman and delivered two when we wanted one. They claim to accept returns but their 50% restocking fee plus shipping only amount to 15% of the purchase price, so a $681 ottoman can be returned for a refund of $103, but the showroom said not to bring it there plus the delivery team wouldn't take it back either, so unclear how to even receive a 15% refund. The furniture is overpriced and uncomfortable. Would never buy from them again. read more

We had a great shopping experience. We worked with Tay, who had a wealth of knowledge about the wide selection of models and fabrics and an eye for style. She worked at our pace and did not rush us. We are looking forward to the delivery! read more

From the shopping experience, to keeping me in the loop about the process of my order, to the white glove delivery, I can't say enough. Even on delivery day, within the window, they sent me a text with a specific eta so I knew exactly when it was arriving. The delivery guys were great: brought my chairs in with car, set them up, took all the packing stuff away. And did it all cheerfully. The next time I need furniture, I will definitely return to Joybird. read more

Almost as soon as I walked into the store, I saw and sat down on the couch I was researching online. Soon thereafter, I was kindly approached by Ruth J. She patiently guided through the sizing and dimension and color options into decision-making. Talking through my seating and living space concerns with a professional was so helpful, and it was an extremely efficient purchasing process. 10/10 recommend. read more

We wandered in here on a rainy day looking for small sofa bed inspiration and were delighted to encounter the lovely Ruthchama Jean-Baptiste who patiently directed us to designs suitable for our space, before we settled on the Briar Sleeper Sofa in the Banks Oatmeal fabric. The ordering process was seamless and afterwards Ruthchama continued to provide insightful counsel regarding pillows and other accoutrements. The men handling the delivery were careful, professional and quick. Now we just have to decorate the rest of the room, and a matching ottoman from Joybird is the logical next step! read more

Joybird - Furniture Stores Near Me - Washington, DC, District of Columbia

I love my couches! They are beautiful and perfect for our home designs. The Holt sectional is so soft, beautiful and comfortable! It's a beautiful addition to our family room. I love the depth of the seats, the color, and how soft it is. We have to stop falling asleep on it, though, because I want it to last forever and ever. It's almost addictive to sit on, which quickly pulls us to a deep sleep. Our Elliot sofa is ideal for our living room with a modern cabin, Afrocentric theme. Salesperson Shaquana from the DC office was a joy to work with. She kept us informed every step of the way. read more

Joybird - Holt Sectional (Royale Forest) - Furniture Stores Near Me - Washington, DC, District of Columbia

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MS. SHAQUANA IS AN ANGEL! She helped us during a real stressful moving time. She did help us (and our dog Nola) find out couch we love!!! She handled us with care and I am so thankful for her. Shipping was a dream! Our in store experience was a dream! THANK YOU SO MUCH, JOYBIRD DC!! read more

Amazing experience from the sales designer customer service and help from Ruth Jean. She was very helpful and made the shopping experience seamless and easy. The couch delivery service was outstanding as well. Seamless and easy. The fabric and quality we love! We chose Plush Terra Rose which is a beautiful color and fabric so plush and soft too! Pet friendly the hair doesn't stick to it :) The couch is the best purchase we made when finding the right couch. The whole family enjoys and loves it. Thank you! read more

Joybird - Bryant U Bumper Sectional in Plush Terra Rose pet friendly! - Furniture Stores Near Me - Washington, DC, District of Columbia