My friend and I visited recently, and we absolutely loved our time here…read more Everything was clean, relaxing, and thoughtfully organized. The reception team was exceptionally friendly and helpful. We especially appreciated the guided introduction at the beginning--it made it easy to understand all the different amenities and made us feel welcome. The salt room was incredibly relaxing, and the jacuzzi was the perfect place to unwind. I also have to mention the snowballs after the sauna--they were such a fun and refreshing touch! The complimentary tea, water, and other drinks were always available and added to the overall experience. Excellent customer service, beautiful facilities, and such a peaceful atmosphere. Highly recommend this place, and I can't wait to come back!

Loooove this place for countless reasons, but most uniquely because 1) the ambience is melty zen;…read more2) yet we can also socialize (!!!) and, 3) the staff are wonderfully responsive. I'd come here roughly three times before deciding to host a Galentine's Day celebration, via private booking. The multiple spa spaces (steam room, clay sauna, Finnish sauna, and more) make it perfect for a large-ish gathering to have elbow room (we had 20 people) while the layout also makes it intimate enough that we felt connected. Nothing like all your friends cheering from the hot tub while you cold plunge! While the spa is always "social" so no need to whisper, I highly recommend the luxury and fun of a private booking. Aside from respectfully keeping our voices low in the locker room near treatment rooms being used by other guests, we were able to laugh and toast to our hearts' content. On that note, the staff was so accommodating with a table for the snacks we brought, a tub with ice for our drinks, and generally all the coordination that it took to pull this off. They made it as easy as possible. And on the day-of, Denise was a particularly gracious host -- welcoming us and even patiently/considerately snapping a group photo from multiple angles (at our request, to be clear - haha). I'll be back many more times -- whether solo or with friends. So grateful for this urban retreat in a very convenient location for Seattle-area city'zens.

This was an "ok" experience. The massage itself was alright but I could tell it was a little "half…read moreeffort". The facial was fine too but she only did a small amount of extractions. The rooms were a little dirty. They also didn't take one of my gift cards because it was at the wrong location. The card says nothing about that. I ended up having to pay $100. The receptionist didn't care at all.

Huge thanks to Jadyn for the amazing facial and Jade & Holly who are fabulous and kind! Thank so…read moremuch!!!

I really like it here--probably one of the best massages I've had in the city. The place feels…read moresuper clean, the staff were nice, and I walked out feeling way better than when I came in. They do have you pay upfront before the service, which felt a little odd, but not a deal breaker. The only real downside for me was the communication--it could definitely be better. There was a mix-up where they skipped the foot massage, which I was looking forward to. Not the end of the world since no time was taken away and the massage itself was still amazing. Overall, I'd still come back and recommend this spot for a really solid massage.

Stopped in for a 90-min couples massage on our way back to Dallas after a wonderful trip to…read moreSeattle. The ladies were SUPER nice and did an EXCELLENT job! The facility is clean and relaxing, a small one but well kept. Will def return if we get the opportunity!!

First, I want to say that the esthetician who owns this business is a very kind and lovely lady…read more The customer service was in no way the problem. I came in with a huge breakout over my chin and told her that it was happening due to my retinol treatment. She advised me to stop the retinol (which is the opposite of the advice I had been given since my skin is likely purging from it but will stop once it runs its course). During the treatment I never felt her cleanse my skin (which she insisted that she did) or apply serums or creams, I felt barely anything go on and only light touches from her. She never told me what she was putting on my skin. To my horror, at the end she advised that I use neosporin on my acne and do honey masks. Both of which are not advised by anything you see online. I had to rush home to wash my skin in fear that the neosporin would start to do damage immediately. She offered to have my come back for free to do extractions but I will not return, to say the least. I am sure that this woman provides adequate facials to those with normal skin but I would never advise someone with serious acne seeing her.

Elena provided wonderful facial service. It was my first appt w her and will definitely be back.read more

Well first I'm not one to leave reviews, I actually wasn't going to leave this one but I was on…read moreGroupon the other day and saw that she now suddenly has over 90 ratings almost all 5 star and a billion amazing reviews. However at the time of my service with holly she only had about 3 reviews but I guess I shouldn't have mentioned I'd be leaving a review when asking for the refund. So now I feel inclined to leave my honest review. The salon was not the neatest and the room was messy. The equipment was pretty outdated and this service didn't come with a wash which I was fine with. This was the worst haircut and highlights I've ever had. I was super clear about what I wanted, I asked for only an inch off of the length, some face framing pieces that were chin length and then just a few highlights to lighten up my hair. I was going on a birthday trip that week and also had interviews coming up. I cried when i saw my hair that day. I had to book an appointment last minute with another stylist to hopefully fix what happened. She cut so much off in the front that it looked like a mullet or a bowl cut. The pieces in front were cut so short. This resulted in me having to cut my hair short to fix the choppy pieces. She only put a few highlights on the top and nothing in the back so I had to go over it with box dye and go back to my regular hair color. After I sent her an email with photos of my hair and explaining how I had to get it fixed, She did give me a refund for the Groupon and apologized which I appreciate. I believe she should have paid for me having to go and get it fixed. She was a nice person but I don't understand how a trim and some face framing could get messed up so badly. I truly wish she would have just told me she couldn't do it. I came in with long beautiful hair I'm so disappointed with how my hair looks now. I'll attach the hair I came in her salon with and then photos of how I left.

My entire family sees Holly for our hair cuts and color. She does a great job, is easy to talk to,…read moreand her prices are very reasonable. I have also had a microneedling facial, twice. It was heaven, and my acne scars are starting to fade. Holly has definitely earned my business!

Sorry, but I was not satisfied with the foot massage I received at all. I would definitely…read morerecommend selecting one of the ladies as the gentleman was rubbing my feet more so and I had ro ask him several times to apply pressure.

I used to go to the massage kiosk, upstairs, in front of the food court... but they are no longer…read morein the mall. After trying the Oriental Massage place by BJ's, I decided to try the competition. My experience was so painful, literally leaving bruises on me, I was cautious when trying Jade Forest. My first visit was a little over a month ago, on my last trip to Seattle. I decided to start with a 20 minute foot massage, because I had committed to a full hour (table) massage at the previous massage spa. The guy who greeted me, led me to a lounge chair, and gave me one of the better foot massages I've had in a while. Satisfied, I booked an hour long massage for the following day. One month later, I'm back in Seattle, and I have had two hour long treatments while in town. The people here are very friendly, and there can be a slight language barrier, but I highly recommend this business. Walk in appointments are available, I schedule an appointment with the person I prefer.

The technician that did my facial didn't say one word to me except to lie on the table. Didn't go…read moreover my concerns, what she would be doing to my face or what she was using. It was good enough for $80 (the introductory price) but I was offered a deal- 3 facials for $499. Very basic spa but they charge high end spa prices.

I booked a facial and it really was the worst I have had. The technician did not discuss my goals…read moreor concerns, never told me what she was putting in my face, the products smelled strong and sweet like chemicals and it just seemed like at the end I paid too much for a face mask I could have purchased at target and applied myself. Additionally I left with mask remnants on my face and in my hair. I came home and washed everything off. I didn't complain and I tipped 20% and even before I left I felt ripped off. I will keep looking for an esthetician that is licensed as it seemed the one I had was probably not.

Okay. Now I'm really bummed out. I have been going to Rachel bimonthly for my massages for several…read moreyears now and she is among the best. My grown kids love her, too, I walk in frazzled and walk out floating on air. She knows just what to do. So I called Stillwater where she previously worked and she is no longer there. I sleuthed to track her down and found her in Auburn!!! Auburn! That's too far. The whole point of finding the perfect massage therapist not far from home was to not have to get refrazzled driving through traffic after the massage. Dang, Rachel, I'm going to miss you. But if you can get there, you are in for a massage that will relieve your stress, relax your muscles and promote healing.

Rachel is an outstanding massage and energywork professional whom I work with monthly. I am a…read morediscriminating client with decades of my own massage experience, and Rachel is my go-to therapist for own treatment! She is excellent! I highly recommend her! She has so many modalities she offers and brings a loving, compassionate, experienced, well-trained and knowledgeable presence to all her work.