I have a raw-fed kitty and a rabbit and Healthy Pet has a rabbit-savvy vet and support - or at least are tolerant of - raw food diets. This is a hard combination to find. They were very supportive and helpful when my previous kitty was dying from kidney disease, helped walk me through how to administer sub-Q fluids, easiest ways to get him to eat, etc. etc. I'm giving them 4 stars because while I *love* the service my furbabies have gotten here, I have gotten less than great service. I've learned to never trust how they charge to Care Credit because of the 4 times I've used it, they treated it like a regular charge rather than deferred interest 3 of those times. I scheduled an appointment for Black Friday 3 months prior. They decided to close their office that day. Did I get any notification of it? They have my phone #, my email, and had me download an app for faster communication. They did not notify me at all. When I called, they were completely unapologetic and told me to speak to a manager. I'd love to figure out a way to have my pets go here, but not have to deal with the hassle. read more

Management is rude; the care for the animals is there but the overall experience is not worth it.

Only complaint is they still cut my kitties nails after I signed multiple sheets checking off multiple boxes not to. Read your documents more carefully please . Otherwise very loving staff read more

This review is long overdue, but I still feel the need to make sure others are informed. Just over a year ago, I was a client with Healthy Pet Vet for my two cats. Dr. Megan Humphrey was my primary vet and she was great - I loved her care and demeanor. She is no longer with the organization. While I was a client of theirs, Cat #1, about 7 yrs old, was diagnosed with seizures and was recommended to go on medication to treat it. Less than a month in to his AM/PM pill treatment routine, I was scheduled to go out of town for the weekend and wasn't sure I wanted to ask a friend to take care of my cats. Lucky for me, Healthy Pet also offered pet boarding. It seemed perfect to be able to have the same folks that provide my cats medical care to administer the pills and care for them while I was gone. Cat #2 - about 8 mo. old was also receiving a lysine supplement mixed into their food. I dropped my cats off on Friday afternoon with the intake materials filled out for the details of each cat, their food, their medication, etc. When I dropped them off for the very first time, no one went over the forms with me or asked any questions. They just took my cats and said I could go. In retrospect, I wish I would have asked to go over the intake forms with them. But alas, I didn't, and left to go camping for the weekend. Sunday morning, I received an email update from the clinic with photos of my cats saying that Cat #2 was receiving his medication well with no mention of Cat #1's medicine. I emailed the clinic right away and didn't hear back. I also called and left a message concerned that Cat #2 was being given the important phenobarbital medicine instead of Cat #1. The clinic is closed on Sundays and I did not hear back from them, nor could I get my cats from them. On Monday morning as soon as they opened I called and asked to be able to come pick up my cats. They told me to come inside. The manager at the time and lead vet (also owner) both spoke to me in an intake room. They noted that protocols were not followed and that as I suspected, Cat #2 had been receiving the phenobarbital and that Cat #1 was without 5 doses of treatment in a row (which could trigger seizures, from the lack of medicine). They apologized, ran a test on Cat #2 to monitor the effects of the pheno on him. He was loopy and out of it but ended up being ok. Cat #1 also seemed alright so luckily both cats are alive and well after this experience. Healthy Pet did not charge me for the boarding stay or for the test they ran that morning. They apologized and noted they would correct this from happening again. They also had my primary vet Dr. Humphrey follow up with me. I understand accidents happen and yet I was incredibly disappointed with the way it was handled and communicated to me. Dr. Christman laughed at one point in the conversation and said oh they (the staff who looked after my cats on site for the weekend), were probably so focused on Cat #2 because it was so little and so cute so they were just focused on him and thinking oh, this is the cat that needs this medicine. While I understand what she was trying to say, the dismissiveness of this approach was incredibly inappropriate to me. I write all of this one year later because as a potential client I would want to be informed, and clearly, I haven't gotten over it. I trust they changed their practices and will not have that occur again. read more

If you decide to choose Healthy Pet Vet as your primary clinic, the only veterinarian you should see is Laura Oxely. My cat was suffering from upper respiratory issues and an ear infection for years because a previous veterinarian refused to treat him. The veterinarian mentioned that it was normal for cats to have respiratory issues and ear infections and recommended that I do nothing. I relocated to Madison and had to find a new veterinarian. Laura Oxley is the BEST veterinarian my cat has ever had. She is friendly, knowledgeable, and actually listened to my concerns. Immediately, she prescribed my cat medications that have since allowed my cat to live a happier and healthier life. The vet techs are also absolutely AMAZING! They treat and love your pet just as much as you do. The clinic is tidy and welcoming and you never have to wait more than 5 minutes for your appointment. The reason I am giving Healthy Pet Vet Clinic 4 stars is because during an emergency appointment, the only open time slot available was with another veterinarian, Sue Roberts. During the appointment, Robert's was not attentive and she didn't introduce herself. Later, when she exited the room, I could hear Robert's gossiping to her co-workers about how she did not approve of my cares. Yes, my cat was overweight, as most cats are, but I did not deserve the verbal abuse. read more

Glad I'm a client since they aren't accepting new clients anymore. I've been to a few other clinics on the East Side with better ratings and can't understand why. Much better one on one care. Sarah the tech is the best to talk to. read more

I would have given "0" stars for the receptionist to the manager/owner if I could. No service was given, I never complained or argued with them except to ask questions for a service. I'm a lot better not having to put up with these people and trusting them with my pet. Rude, arrogant people! read more

I'll admit I was pretty skeptical of this place due to it's location and overall outside appearance but boy was I wrong. I just want to say a huge THANK YOU to the staff, doctors, and the student intern who helped me at this clinic. I've never felt so comfortable and well taken care of. I have a Holland lop bunny so I had a difficult time looking for a clinic who knows how to properly care for rabbits. Not to say that other clinics are bad but most vets focus on cats and dogs (which is understandable). I found this clinic via Google and I'm so glad that I found them!! They have convenient hours and a very knowledgeable and caring staff. Best of all, they have bunny boarding at extremely reasonable prices! They also have ferret and cat boarding for those who are wondering. Overall, phenomenal experience. The only criticism I have is that the Vet seemed fairly rushed but she was as sweet as can be. I come from Middleton and this place is worth the drive! read more

Our cat caught a cold. After two weeks of progressively worse sneezing, I decided to take her to the vet. First, I was VERY appreciative that they purposely leave a few slots open at then end of the day just for cases like our urgent but not emergency visit. I didn't need to wait long before we were invited to an exam room by a very friendly staff (who I'm sorry I don't recall her name because she definitely contributes to these five starts). The vet tech gave the cat a once over, took vitals and asked about the problem. It wasn't long before the vet joined us. This clinic has several vets and we've probably seen all of them over the ten years I've had my pets. This time we saw Dr. Laura Oxley. While it has been several years since seeing this particular vet, she remembered me and the cat - I really appreciated that. Instead of dragging the cat out of the cat carrier, the vet tech and vet took it apart. I wouldn't have thought of that - and I offered to pull the cat out. "No" Laura said, "This is more comfortable for the cat." Ok, you earned five stars right there. We talked about symptoms and she did further exam. The cat has a sinus infection and the vet prescribed antibiotics. As we wrapped up our conversation, the vet and the tech put the carrier back together. It wasn't as easy as it looks, I would have struggled but didn't have to! What really kicked this visit to five stars was the follow up email. Laura called my cat "sweet" and included a report card of the visit. The vets, tech and receptionist are awesome, and going to the vet was a pleasant experience. I can't speak for the cat, but it came close for her too :) read more

I have a guinea pig with special needs who needs to be hand-fed and given medications. I boarded him here while I was out of town. They took great care of him. I am so thankful! read more

Our Hedgy has been to many vets in his lifetime, but he's been with Dr. Christman the longest, who is great--we had gone to Healthy Pet originally to get a second opinion on something, but we've been going to her now since mid-2015 and don't plan to look elsewhere. It's quite hard to review a vet, I'm finding as I write this. All that said, we like Dr. Christman on a personal level and feel confident Hedgy's getting the best care he can through her. read more

Great vet! Everyone was really nice and genuinely appeared to care about my cat. Most vets I've gone to in the past are constantly trying to sell me on expensive exams and vaccines. The last I vet went to told me my cat was having dental problems. The vet at Healthy Pets was honest and sensitive to the fact that I'm on a budget. She even told me my cat's teeth looked great! Don't be fooled by the outward appearance. The interior is nice and clean, and they even have a separate room they use only for cats. Would definitely recommend. Finally had a nice experience at the vet and didn't leave feeling like a terrible pet owner. read more

Good care, but definitely be aware that if you don't want to spend unlimited amounts, you need to tell this business UPFRONT. I took my dog in for an ear infection and left with real sticker shock ($190). My dog was given a full physical ($58) that I would not agreed to, on top of unexpectedly high costs for the ear treatment. When I reported this lack of transparency on their customer survey, they said they rely on clients to tell them in advance if they have "financial constraints" and wished me luck in finding a new vet. That being said, the ear treatment worked & the techs were great with my dog. But possible clients should be aware that this is their business model. read more

They cared for my pet properly, that is the only reason for the 2 stars. I am not a stuck up critic who gives bad reviews to waste everyone's time, so everything being said is my legitimate experience with this place. I don't believe my animals health was the primary concern when I came into this clinic. The entire staff was very rude to my girlfriend and I. Rather than solely being focused on my puppy's health, they were concerned about how they could get more money from us. A lot of the things they were trying to sell me were unnecessary in the treatment of my dog who I initially brought in for a stomach ache and to get 2 shots. The entire staff not only seemed impatient to help us with our financial situation (needed to do it as a payment plan), but also made us feel as if we were simply another transaction for them to make money off of. I would recommend taking your animal into a different clinic unless you're rich and have a lot of money to throw around. read more

We've had good experiences with Healthy Pet. They seem to specialize in greyhounds, which is what we have, and even worked with us when our older could no longer get to the office. I think Dr. Christman is kind of a local Greyhound guru, and is a very nice resource to have available. The front desk staff seem very competent, if occasionally a bit chatty (not a problem in general, but might be a turn off to someone in a bad mood). They've been generally good about getting prescriptions filled quickly, though they have outsourced some meds to some online/mail-order outfit. I'm not sure of the exact details, as I'm not the one who has dealt with it, but it seemed a little odd to me. read more

Dr. Roberts helped my shih tzu's bowel movements get back on track. Called to make an appt, and was able to have her looked at the very same day. Nice to have a vet this close to home. Was weary of trying a new clinic, but glad I did. read more

I did not have a great experience at Healthy Vet. I brought my cat in because my normal vet was closed and I was leaving town. I felt like they used scare tactics to make the problem seem worse than it was, in hopes that I would come back in for another visit, to get more money. Everyone I interacted with (aside from the front desk) seemed condescending and inattentive. I feel as though my opinion/input was disregarded entirely. I have a friend who has had a similar experience leading me to believe this was not an isolated incident. I would not recommend them to anyone. read more

Like a reviewer before me, I also take my Holland Lop rabbit to Healthy Pet Vet Clinic; I drive in from DeForest. They are really one of the only vet practices in the area with knowledge about small mammals and everyone is so nice. Love the bunny boarding, especially. It's so reassuring to know my non-cat, non-dog pet is in qualified hands while I'm away! read more