I came to your clinic with an emergency. My dog was very ill and when I walked in and I stated that…read morewe needed to be seen as soon as possible. I was told that you didn't do emergency or urgent care visits. No info was offered on who did, you didn't see if an exception could be made nothing but "we're sorry". I ended up taking her all the way to Lake Geneva to be seen. Granted it gave me 2 more hours to be with her but it didn't help in saving her life. I had to have her put down at 5:43. For me those extra 2 hours were more suffering for her and agony for me. I doubt that I will have another animal but if I do, my shadow won't darken your doorway for them to be seen.

We couldn't be more grateful for the professionalism and compassion this clinic shows every single…read morevisit. The entire staff goes above and beyond, treating our dog with the same care and attentiveness they would give their own pets. They take time to explain everything clearly, never rush us, and always make sure our dog feels comfortable and safe. It's rare to find a team this dedicated, knowledgeable, and genuinely kind. We trust them completely and can't recommend them highly enough. Our dog is in the very best hands here! Highly recommend them!!

The staff is so accommodating, compassionate, and helpful. Everyone from the receptionist to the…read moretext to the doctors are so amazing. I would definitely recommend this vet clinic. We have been with them for about 15 years and so thankful we found them. Dr Pecor and Dr Zelinski are the best!

Mandy is already a very happy girl, but when we get to see our friends at Deer Grove she's even…read moremore excited than usual. She is beyond comforted by the technicians and the multiple veterinarians I've been to there. My sweet little girl loves everyone, but especially her vet staff. Personally, I've been beyond impressed by the staff and facility. They do their absolute best to make sure that both your animal and you are more than comfortable with your experience. They will take the time to go over every treatment option available (whether they carry it or not) which gives me so much reassurance that they truly care about the wellbeing of your pet over what gives them a profit. To finish, I would recommend Deer Grove to anyone and everyone. I seriously cannot give a better recommendation!

My family and I have taken our pets here for a few years now for their check ups. Unfortunately the…read morelast few times we have had pretty bad customer service by the front desk staff. This experience was not great, and it started and ended with the desk staff. I arrived and it was unclear to the employees who was supposed to help me. The women were walking past me until one stepped up to the desk and checked me in. I then went into one of the rooms and had my cat looked at. The veterinarian was very nice and helpful. She was knowledgeable and wanted to help my cat get better. I left the room and came back the next day for another appointment. The staff were confused and angry that I had questions about my cat. I needed other information that the vet said she had left but the front desk staff and vet techs had no idea what was going on. It was surprising to me that the desk staff were rude to me on the phone and in person. I had a great experience with the veterinarian but with the other staff it was not great. After these few instances I have stopped taking my animals here, which was pretty hard considering their veterinarian is wonderful. I hope in the future I will be able to return without the desk staff being rude.

I don't normally give 5 stars for things, because I think everything can be improved upon, but I…read morereally don't have a negative thing to say about this place! I called in the late morning (around 11) asking about prices for shots and some different preventative medications, and they seemed fair, so I asked if I could get my pup in later that day, and they had an opening a little after 2. Since we were new, I gave her a little information about my pup over the phone, and that was that. Checking in the first time was a breeze. Wrote down my information and his, put him on the scale and we were done. I spent roughly 5 minutes in the waiting room after that and the Vet came out and called my pup's name. We went in, he asked some background questions, and went over what we came in for. I asked if there was anything else he recommended, and he said there was one more vaccination, and another, depending on how often I had him around other dogs. I told them I would like to buy Advantix for flea and tick prevention, and he said they no longer carried it, but offered to check if they had any left of the supply they once had, and also told me about an equivalent they switched to without pressuring me into that one. I ended up going with the one they carried, and got rebates on it and the other preventative medication I purchased. Checking out was just as simple and easy as checking in, the staff was friendly and professional through my entire visit, with not only my dog, but all of the animals I saw them interact with. To summarize, not a negative word to say. Great place, I'm very pleased.

We have three cats and have happily spent four years as patients/customers at A Breed Apart…read more I should say, I am a helicopter cat mom. I've read books, I'm always learning about cat history, behavior, quirks, etc. People know me as the crazy cat lady and I am a hovercraft when it comes to my cat's health. When we first adopted a cat in 2016, we lived off Gammon, so A Breed Apart just made sense. The doctors were kind and friendly. Then we got a kitten in 2017 and put both the cats on ASPCA insurance just in case. Both were adopted from shelters, so they were spayed already, but the staff at ABA has always helped us with vaccinations, check ups, strange bouts of vomiting and micro chipping. Dr. Meyers and Dr. Vanderloo are our favorites along with Julie and Chris our usual vet techs. Then in 2019, we ended up with a kitten by accident and despite having moved across town to central/East Madison, you bet we still make the drive to our vets at A Breed Apart. We had to go through the spaying process for the first time this past December and I was terrified. The vet techs here are just awesome and they dealt with my crazy mom nerves and helped calm both me and our kitten. They took her all day and did the surgery, called me and only ~$210 later, I had a fixed kitty. We came back 10 days later for stitch removal for free -- I was surprised at how easy they made the whole thing. Then there was a rough week when our first born was diagnosed with kidney issues/renal disease. I was crushed and terrified to hear that one of our kids was sick and not doing well. Dr. Vanderloo was so awesome about everything -- she had a great attitude and kept us (me) calm. She helped us put our cat on specialty prescription food and has extended our cat's life for sure. We are proud to be an ABA family and will continue to be as long as we live in Madison.

If I could give 10 stars, I would. The saying on their website: "we know your pets are family, we…read moretreat them that way" couldn't be more accurate. I took my sweet boxer Charlee here for the past 3 years and the care she received from day one was beyond incredible. While Charlee was easy to love, she had a lot of medical needs and the entire team was there not just to treat her, but to love and care for her as if she were their own. The entire team was incredible throughout and provided wonderful service, but a very special thanks and recommendation to Dr. Kate Waushabaugh and Georgia who went above and beyond for Charlee, and myself. Charlee was in the best hands...from routine care, emergencies and up to the point to when she fell asleep in this world. I trusted their care, their opinion, their service. Their primary goal is to give the best care possible and so it never felt transactional, insensitive or for profit. Dr. Kate spent countless hours with me talking, researching and extending kindness that I'm sure I can't ever repay just to give Charlee the best possible care - however we got there. Even when it came time to say goodbye, Dr. Kate stayed with us, and then walked us out without ever blinking an eye about the details. That kind of peace of mind she provided is priceless. I can't say the same for other places in the area, hence this review. There is no other place I would have trusted more with my most loved pet , and will continue to do so in the future as well. I would recommend A Breed Apart and their entire staff to anyone that is ever looking for the best, honest, thorough and beyond loving care for their furry family member.

Vivi was very sick with pneumonia. We brought her in and were taken care of immediately. They have…read morea great new facility on the UW Campus. They kept here for 3 nights with IV and 24/7 care. She was finally able to eat and needed antibiotics. They gave a mix of two to make sure. She recovered and is happy and healthy. They were very careful and complete in the Vets explanation of her condition and how to proceed with recovery. I highly recommend this great team!

If you can go anywhere else please do. I have never experienced such heartlessness, carelessness,…read moreand lack of urgency from a provider before. My family and our pet were treated with nothing but disrespect, and we left without our pet.

My little girl needed a follow up for her shots and meds. He got greedy fast. Really greedy. When…read moreI questioned the estimate he said he might be able to lower the charges a little bit saying "I could lose my license if...". He didn't approve of my getting my kitty's meds from Chewy (drastically lower cost) or the local compounding pharmacy. Her initial prescription was ordered by his cooperating pharmacy on the east coast. 2 click pens were paid for (per my call to that pharmacy) but I was only given 1, yet paid for 2, later the 2nd was "given to me as a courtesy". The estimate was lowered from $610 to just under $200 for shots and weight, no exam. My little girl was howling and hissing after being manhandled. The building is deteriorating, walkway broken up with lots of debris, lots of scratches and chips in exam rooms, lots of overpriced "products" for sale, staff is harried and seemingly overwhelmed. We are moving on.

When I moved to the west side of Madison I was in need of a closer vet for my cat. Having had bad…read moreveterinary experiences before, I was a little fussy about who I wanted to care for my animal. I found West Towne Veterinary online and went to check it out. I got there right before closing and Dr. Ken was kind enough to take time out of his evening to tell me about their cat friendly practice and show me around the clinic, including the areas that they perform surgeries and teeth cleanings. Dr. Ken has now been daisy's vet for the past three years and I can't say enough about the exceptional care they have provided to her! From the friendly office staff, to getting her in for emergency appointments... they even have cat boarding and a cat gym! They also offer "cats night out" events where your cat can socialize with other cats and you can learn information on how to better care for your pet. And to top everything off, Dr. Ken is one of those veterinarians that paddle boards and home brews. Can't beat that-- I wouldn't go anywhere else!

My Pets through out the years have been patients of record at MVS. I called MVS last Friday evening…read morewith a Pet Emergency and was told there was a 6 hour wait to be seen. I asked them to put me on the Cancellation list as well as have a nurse call me back to discuss my pet's urgency. I NEVER RECEIVED A CALL BACK FROM MVS!!!!!

Update to my original 5 star review from 9 years ago: We were planning on putting one of our cats…read moredown at home through another area vet, but our cat took a turn for the worst 2 days prior, so we had to take her to the emergency vet. It was my first time at their new location, and everything went much better than I had anticipated. Parking was a breeze, the space was very clean and comfortable, every staff person we dealt with was very kind and compassionate, and they made the process as easy as possible given the situation. They even sent a personal sympathy card. They made us feel like they knew us and our cat for years. I still highly recommend Madison Vet Specialists & Emergency care for emergency needs (we see a different vet for regular vet services, so I'm unable to comment on that). Thank you! Original: I took my cat in for a non-emergency visit to get his eyes checked out. The place was easy to find and is beautiful inside. The waiting area was comfortable, the staff was very friendly and the vet and techs were extremely knowledgeable, to-the-point and fun to talk to. I am so happy we discovered this place. If there was ever an emergency with our cats, I would feel very comfortable taking them to Madison Veterinary Specialists! Thank you!

Friendly and helpful staff every time we visit. We appreciate that they don't try to sell us stuff…read morewe don't need. They give us all the options and tell us prices up front then let us decide. We've met great specialist through them. Also love their community support. Can't wait to see the new clinic.

Best place to care for your furry babies. I have been using their services for over 25 years…read more Everyone treats me and my pets with respect. They are supportive and caring from a regular check up to the most difficult situation. I highly recommend.