I am very impressed with Gentle Dental at 440 Coburg Rd in Eugene, OR…read moreThe receptionist & x-ray employee were very professional & friendly. Dr. Ellis was excellent - very friendly, caring, & did a great exam - will most definitely will make this office my dental home.

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

Great care, excellent service and very professional and competent staff! I would highly recommend…read moreDr. Matlock and staff! Teeth cleaning with Kayla is excellent and, as always, Dr. Matlock's assessment and advice is thorough, reasonable and cost effective. Any work performed by Dr. Matlock has been pain free and quality.

I had my teeth cleaned yesterday for the first time since covid. I have avoided coming to any…read moredentist because of a low pain threshold and severe anxiety. Reviews on Yelp described the staff here as kind, careful and professional and I completely agree. I have several upcoming appointments scheduled and am confident of receiving similar treatment. So glad to have found this dental office!

just now New Beware…read moreof Dr "Tony" Elford. He is verbally aggressive and could very well be physically aggressive to his patients and he has done this MULTIPLE times to his patients. He kicked out a patient MID PROCEDURE for telling him they could feel pain and the numbing had worn off. He needs to stop practicing and lose his license.

AWESOME! I was having a cleaning, and an old filling came out. My dental office called Dr…read more Elford's. they got me in right away, completed the filling and also filed my teeth until my bite was correct. My bite feels amazing; I had just gotten used to it feeling awkward. He and his staff were kind, efficient and didn't make me feel like a bother, being that it was probably their lunch time. Never thought going to 2 dental appointments in 1 day would be my lucky day. Thank You Dr. Elford and staff.

I regret going to to this dentist. I had a front tooth crown that didn't quite match from another…read moredentist. I went to Dr. Sullivan in hopes that after more than 5 years of hiding my teeth when I talked or smiled, I'd be able to get some confidence back. I'm uncomfortable all the time after a front tooth crown he placed back in June. I've made many, many visits back to get adjustments as none of my other crowns on this same tooth have been uncomfortable, so I knew it wasn't supposed to feel this way. At my last visit, as he was adjusting the back, he must have accidentally hit the bottom of the crown and sliced part of it off. This is one of my front two top teeth, and now one is shorter than the other. I noticed it immediately and asked him about it. He completely denied having done it, even though I pointed out that I walked into the office that day with both of my two front teeth being the same length. What followed is nothing short of shame tactics on his part. Telling me he can never make me happy (gaslighting), when all I've been striving for is to make my mouth comfortable again, the way it was before this crown. I never nit picked the aesthetics of his work. His crowns have all been beautiful and matched perfectly, which I've let him know each time. I went to a different dentist and upon examination he let me know that I am uncomfortable due to crowding on my bottom teeth (something Dr. Sullivan had recognized in December and was working on for me). Basically, my bottom tooth wants to be where my crown is, so of course I'm uncomfortable. I'm going to an orthodontist next and hope to finally feel better. What's heartbreaking is that I am hiding my smile again, as the bottom of the crown has been sliced off. And since I don't plan to get the crown replaced, I will be hiding my smile for a very, very long time. I don't expect perfection in dentists, as they are human, too! But owning up to and admitting mistakes instead of gaslighting and demeaning me would have been a better way to handle that situation. I probably wouldn't have gone back, but I also wouldn't be writing this review right now. To his credit, he did give me all my money back. He also does work with labs that create perfect looking crowns.

I hadn't been to the dentist in a decade...then a tooth broke and I didn't have a choice...I was…read morenervous, anxious, and didn't really know what to expect...this office is amazing!!! They got me in super quick and were so accommodating, genuine, and caring...they offer a great and affordable, Vital Plan...I can't wait for my next cleaning in May (covered by Vital Plan...haha)...honestly I cannot express how much I love this office, and I haven't known them long...Dr. Sullivan is so easy going and gentle...Katie gives the best teeth cleanings...and Nancy is just the sweetest teeth goddess thank you all for being so great

I've been here twice now, and both experiences were great. Everyone here has been fantastic. I went…read morea far too long of a period without seeing a dentist before making my first appointment here, and they took great care of me. (The teeth cleaning wasn't that much fun, a lot of that scratching sound from getting the plaque off, not my favorite sound in the world, but that's what I get for not going to a dentist for so long and I'm so so so glad they had the patience to deal with it all. :-D)

Have you ever loved an office for the receptionists? Because I will and I do here. Don't get me…read morewrong, we've gotten great care in this office for years. I have a lot of damage to my teeth from a rough and tumble life, and harbor an innate fear of losing all my teeth, and dental work in general. They are so kind to me. The hygienists are friendly, the bright energy is the perfect distraction from what can be a really uncomfortable situation, and every procedure I've had done has zero problems after the fact. I use state medical and they treat my whole little family like people, not cattle as some offices do, with the equal care and attention they'd give anyone across the board. My boys are handled with enthusiasm and come out laughing. Getting them positive experiences with the dentist is really important. When they've needed more extensive care than this office provides, they work hard to make sure we're connected with the right services based on their experience. When we did have a problem with a different office the one time it happened, they were emphatically upset on our behalf and helped us remedy the problem, taking serious note of our experience for their own future dealings. That says a lot. Professional, clean, fast (so important) and patient with Ridesource clients, I can't say I love going, because it's the dentist, but I don't think I'll be changing as long as I'm in the area.

Dr. Dan provided a compassionate, ​ expert and customized replacement crown within 5 hours of my…read morecall. Where does that happen? Only at Stambaugh, DMD ALSO awesome team work!

I called for appointment it's been over 10 days still i didn't get response and this is not the way…read moreto do business. Very disappointed.

****FRAUD ALERT****…read more DO NOT USE THEM, I've never experienced worse service then i did here. They ask you to provide insurance info 3 days before visit or they will cancel. I sent mine, my daughter went in they tried to tell me every filling and root cancel she has ever had has failed and they need to redo all of it, phase 1 would be $8k, i said ok send me the breakdown, they did and we scheduled a few appointments, I was told my daughter needed a cleaning first they said they cleared the insurance it was 100% covered since she had one 7 months ago. They emailed me a breakdown of all the treatments which showed the cleaning was $0. I dropped my daughter off and once she was there they called demanding $140, i was confused and said its covered she said it wasn't so i said i have the email saying it is, she said oh i do see that and put me on hold and came back and said well the insurance doesn't cover this because she had it done 7 months ago so i need you to pay NOW. TOTAL bait and switch! I was fine to pay the $8K but I'm not paying a penny to a company who claims its free over and over then when they get you in the seat its oh we were wrong you owe now, not even a sorry! When i said i wasn't paying they stopped her exam in the middle of it and told her to go. I've never been so offended in my life! I've reported them for fraud!

Mr Dr John is really really MEAN. He has HIDDEN charge from my bill, at first my first examine…read morecould be free, I know it's impossible but he LIED, then he said would be 100 more, When I goto front desk, my bill is $200 more~!!! I discussed with him the bill and He looked unhappy and angry, it seemed to belittle his Dignity and Crown. He seems doesn't like me and in return I don't like to pay my balance first after it changed three times. DON'T COME HERE, NOT RECOMMEND. He abrupt, cut you off in mid-sentence, and just plain disrespectful. And also the chairs are pretty old and incompact, I am afraid to fall from chair. Btw, the ground is not so clean when I went there, waterlogging and I found a dead bug under the chair. NAUSEOUS. When I make a schedule, the telephone line is busy, always busy. And they couldn't explain details deeply and easily to let me understand.

Kind, compassionate & thorough…read more Dr Megan & assistant Ellie & hygenist Lauren are all excellent.

I was referred to this practice after I had surgery to place the locators so that my dentures would…read moreslip right in. And I didn't know that they would be slipping and sliding out while I was eating. After numerous trips to have them adjusted I gave up and went to someone else. He is taking his time and he said that my previous dentures had been done very poorly.DUH ! Another $5,500 but I won't be removing my teeth from my sandwich anymore. I'm being blamed for their errors, like I want to pay for this again ?